Jessica

2 months ago

Great place to stay. Convenient to everything!

Tiffany

7 months ago

In the beginning, there were a couple of hiccups. Dennis was very quick to respond and then met every expectation to fix them, and them some. Very polite and easy to get a hold of. House location was perfect and we will for sure be back. House was clean and bright and open. Great layout for families. Windsor Hills will be a new family tradition for sure. Thanks Dennis for a great vacation

Megan

8 months ago

The house was great and just liked described. however we definitely had problems. The first night we got there the lock was dead so we had to wait hours on the driveway at night in 48° weather to be let in. The only person that was able to let us in was in a different town so we had to wait with little kids until after 10pm to be let in. The other major issue was the pool and hot tub. I paid for heat for the pool and hot tub and it did not work the entire time. The water level was extremely low and it stayed cold. We were not able to use it the entire 2 weeks. if you are just looking for a large enough house to fit your family this is a great house however if you are looking for a private pool/hot tub with heat this is not the place for you.

John

10 months ago

great communication, great location to disney. home was beautiful, had great supply of starter kits so no need to run to store first min you arrive. will for sure rent again from .

George

1 year ago

Good place

Matthew

2 years ago

A

Carlos

2 years ago

We love out stays at Dennis place. Everything was clean and the house distribution it’s amazing. Fast response from the host.

Tashay

2 years ago

Communication was off at first we had discuss a early check out time and he let me knoe what time I could come at 11 but after I drove 14 hours here for a early check in they still has to clean and all there communication is off everything else is great. And the house was beautiful.

Monica

2 years ago

Awesome Home! Great service

Ryan

2 years ago

Loved the location, so close to Disney. Room for our entire family!

Ganeka

2 years ago

The house was beautiful and cozy my family and I enjoyed our stay. Communication was great as well. we will be back in the future for sure Thank you

Andrea

2 years ago

We were pleasantly surprised with how much we loved the house! It was clean, spacious and only about 15 minutes from Disney! Having our own space was great! Highly recommend this house!

Nick

2 years ago

DO NOT RENT THIS HOME! We booked this home in the hopes that the issues mentioned in previous reviews had been resolved—unfortunately, even though these issues continue to be brought up to this host’s company, they are still not addressed. Pool heat broken and spa not working, tons of bugs, filthy floors/conditions of the home, broken furniture, and granting access to the home for delivery people without notifying us until we came home to see that the home had been entered without our consent while we were gone. This was capped off with terrible, unorganized and rude customer service. Stay away!

Kevin

3 years ago

Had a great week at the Bowring house. Everything was clean and our grandkids absolutely loved the pool and water park. Perfect place to spend your down days away from the resorts.

Ken

3 years ago

Great stay for our family we had 7 people it was great room for all us. The pool was nice. Hot tub was good for when we were able to get the company to come out and turn it on. Make sure to have all drivers listed it makes it easier for you to gain access to the gated community. Close to everything it worked for my family

Amalia

3 years ago

The people at the gate are a little rude when it comes to checkin in. Inside the house , there was actually red stains on the carpet (I just really hoped it wasn’t blood). seems like whoever cleans the house does everything in a rush, since the pool was also dirty . I made the mistake of assuming since there was a jacuzzi that it would be hot because well… it’s a jacuzzi, but turns out I had to pay a fee for it, and I wasn’t going to pay a heating fee for a pool that was dirty. The regular pool was as well dirty but the jacuzzi was just something else Forreal . Then the cups and dishes are all pretty much still dirty it just looks like they rinse with water and no soap. The beds were comfortable though and the house is spacious. Worth the money? Nah, honestly there’s other houses that have way more for the price that you’d pay for this house. Ontop of that, MAKE SURE that you ask for the cancellation policy BEFORE you book. I had booked it only 3 days prior to arrival since all other days were booked, and No more than 10 hours had passed since I tried to cancel the reservation due to personal reasons, and the guy was honestly rude asll. He told me that I would have to cancel atleast 5 days prior but IN NO WHERE did it state that that was the cancellation policy. Not worth the trouble tbh go find yall a better house. This is a company that runs it and I promise you they don’t care about what’s good for the customer , they just over price everything

Tariq

3 years ago

Overall the place was nice and clean. Dennis was very supportive but the response time is not very sharp as the mode of communication is email only.

Lynae

3 years ago

We had a great stay but we were disappointed that our pool was not equipped with lounge chairs like advertised. We were very pleased with the access to the resort water park!

M

3 years ago

Summary: Overall, we enjoyed the home, but the stay was not without its issues. However, in the end, the host resolved this to our satisfaction with what we felt was fair compensation for the problems we encountered. We particularly loved that the large glass sliders open up almost the entire length of the wall between the screened pool deck and the living room so it can be enjoyed as one large space on nicer days. More detail: The house is wonderful for a family vacation and includes admission to the community water park which the kids loved and the price was right in our budget. The 5 en-suite bathrooms were perfect for blending multiple generations of a family into one home without any awkwardness. We were concerned based on the pictures that the layout would be a bit chopped up, but it actually flows quite nicely. The best part of the home is the hot tub and pool, and the large glass sliders that open up to the screened pool area. However, as is probably the case with many short term rentals in the area, repeated turnover has taken a toll on the home. Despite the beautiful pictures, the furniture and carpets were older and well worn (ex wobbly dining table, stained curtains and living room carpet, and the couch pretty worn/missing legs?). As other reviews have stated, we ran into problems with the pool not being heated on arrival despite paying for it ahead of time. We also had issues with the home not being cleaned properly prior to our arrival (which they did offer to rectify later, but as it would have been while we were inside the home, it felt a bit too intrusive during our vacation) and the wifi not working. As noted above, eventually all issues were resolved with what we felt was fair compensation or were fixed to our satisfaction, but during the process of communicating with the host (or his company Casiola), we were frustrated with repeatedly asking for someone to come to the house to assist us but no one showing up. With some work on the communication/response times and perhaps a bit maintenance or replacement on the more worn pieces of furniture and decor the home would be amazing.

Shaneki

3 years ago

great space

Tim Andrea

3 years ago

This place is operated by a fairly large company (over 300 rentals). I feel like they are on the verge of becoming a good company, but currently it appears they are just too short staffed to take care of basic needs. When you call them you'll get a message stating, "Get ready to experience insanely good customer service.".... Well, that isn't what we experienced. The house is good, there are unresolved maintenance issues, but nothing that impacted our stay terribly (dirty rugs, stained and tired furniture, water damage on the ceiling, bunk beds that are loosely assembled, faucet installed with hot water on the wrong side). The Windsor Hills community is great. Our biggest issues came with the host taking care of basic things. We paid for pool and spa heat in advance and they failed to turn it on. After 3 days of promises that someone on the staff would stop and turn it on I contacted Airbnb support. The host finally got someone there on the 4th day of our stay to turn on the pool and spa heat. They refunded the cost of the pool and spa heat for the days missed ($100), but that isn't really adequate when the reason we book homes like this one is so that we have our private spa/hot tub. It's not much of a hot tub when the water isn't heated. Keep in mind, the heating system wasn't broken, they just didn't turn it on (a 3-minute process at most). This appears a trend with this host looking at other reviews. It appears they just don't have a good process for ensuring this is completed and it appears they don't have adequate staff to deal with issues when they do arise. At the end of the stay, the host sent an email offering to extend our stay at a special rate. We decided to take them up on that offer for two additional nights since our schedule allowed for it. We were happy with the rate, but we weren't happy that our access codes quit working and we couldn't get past the guard gate and then couldn't get into the home. Two phone calls resolved these situations, but, again, they should have a process in place to deal with these things ahead of time. Dennis is on the verge of running a good hosting company, but they aren't quite there yet.

Mavis

3 years ago

This Home was Absolutely Beautiful.Clean with a Nice Sized Pool.Great home for Family Vacations if you have a large family. 15-20 mins away from shopping and attractions

Leidy

3 years ago

My experience wasn’t that great and the service was bad I waited two days in half for my heating pool to work and 24 hours just for someone to come check it out, The WiFi wasn’t working they were supposed send someone to take a look at it and they never did.

Megan

3 years ago

Thanks a lot Dennis and team were always quick to respond. Great, spacious house. Excellent location. Common pool awesome!

Helen

3 years ago

the place is good but it was to much goin on first day the house was dirty glass on the pool you have to registry each vehicle visiter has to go get pick up at the entry such a headache

Elizabeth

4 years ago

Great location in regards to Disney and lots of food options close by.

Erik

4 years ago

Place was terrific would definitely stay there again!

Fred

4 years ago

There were a few issues that needed to be addressed and were not taken care of in time to enjoy the accommodations during our 30 day stay. Communication was good but the maintenance team may have been spread a little thin. When they were there they were as helpful as they could be and professional. If the issues are addressed then I would reconsider staying at this property in the future.

Summer

4 years ago

This is an excellent spot for family vacations. The home was neat and clean. The amenities were outstanding. My family enjoyed every bit of the stay! We can't wait to book again!

Kiera

4 years ago

First let me say my trip was beyond amazing and I will only book with Dennis and his company! I had another company cancel on me after paying 6 hours prior to me traveling I reached out to Dennis literally at 11am he was able to confirm the booking by 1130 and havee check-in on the same day at 4pm. He also left me Oreos and I lovvveee Oreos the house was beyond amazing everything was perfect I was able to book late check out I mean I could go on and on this was excellent! I will be a returning customer and his team were perfect everything is near by I mean it doesn't get any better I highly recommend this property to anyone also security were excellent. The clubhouse water park area I mean it's so much that my trip perfect it felt like home Thank you beyond measures Dennis with me being a business women and CEO your company is doing a excellent job.

Edson

4 years ago

Great property and very convenient. Management need to improve their processes to solve guests problemas way faster. Should work great for 1 week stays ( I stayed over a month)

Leondis

4 years ago

House was amazing. Only issues were not enough towels were provided and this would not have been an issue if it was stated in the listing as a Walmart is right down the street . Also one of the bunk beds broke but it was promptly fixed.

Andre

4 years ago

Great house, very clean, Very Cozy, awesome pool area

Dorothy

4 years ago

Great location, and room for the whole family. My kids were especially thrilled to hang out at the resort's water park on the morning before our flight.

Brett

4 years ago

We absolutely loved staying at this property, and the host made the experience completely hassle free. What a great experience for our family!

Emily

4 years ago

Excellent location. Very close to Disney, and the Windsor Hills resort is amazing.

Ron

4 years ago

Great proximity to all the Disney World parks and convenient access to highways and restaurants/shops

Sergio

5 years ago

Dennis is really a superhost.The place is amazing!

Nikki

5 years ago

Loved the house! It was very nice that each bedroom had there own bathroom. Pool was very nice to have as well. Really the only thing that I could even critique would be that the water on the fridge didn't work so we just had to get water out of the sink which was fine.

Antoinette

5 years ago

Lovely house in a nice gated community with plenty of facilities for the whole family

Kevin

5 years ago

Thanks for a great stay. Fantastic place to unwind after the parks.

Jalicia

5 years ago

Great place, perfect location a few hiccups but overall my stay was wonderful!

Krystal

5 years ago

Dennis’s place was spacious and very stylish. Each room has its own bathroom which was really nice for a large family of 9. Would stay again!

Lucinda

5 years ago

Great place friendly service and clean place

Hazel

5 years ago

The villa was fantastic Location was great for Disney and everywhere else. Will use this resort in the future. Dennis and his team were very helpful. We had a fabulous holiday. So it’s a great big thanks from our family of 9. Hazel

Melanie

5 years ago

You can absolutely feel at home here. The place is absolutely beautiful and cozy. Furnitures, specially the beds are comfortable. Everything one could ever need is provided and much more!

Kimberly

5 years ago

Very good value. Very clean, check in was a breeze. Kids loved the pool. Would choose again!

Annie

5 years ago

The location was very convenient to the Disney parks, groceries, and restaurants. It was a short walk to both the park and the big pool in the complex, which the kids enjoyed. Only real negative was the lack of responsiveness from the property manager on what is supposed to be a 24/7 phone number when the fire alarms all went off in the house at 3:15am. We had to call 911 to check the house to ensure that there wasn't a fire or carbon monoxide leak that triggered it. A very scary experience for our kids and had to postpone our plans for Disney.

Melissa

5 years ago

Great house, great community and our family loved the pool at our house. and also the community pool

Melissa

5 years ago

This house was great for location and value. They only provide toiletries for the first day or so, not your length of stay. The host will require you to communicate with them outside of Airbnb but it worked out okay for me when it came to check in. As of my stay end of February/beginning of March 2019 the pool heating unit does not work so don’t bother paying for it. This was our one large issue. We pre-paid for this service and it was not provided. I contacted Casiola Homes (Dennis’ employer/company) as he neglected to answer my message on Airbnb. Casiola was responsive and corrected other issues such as wifi problems which was great. The pool heating could not be fixed during our stay which was fine - they told me they would refund the amount towards the end of the stay so they could do the full amount if necessary. After the trip I emailed them and got no response. I also messaged Dennis on Airbnb and he refused to refund the money but advised me to take it up with Airbnb. I sent him a payment request, he declined. This made no sense but I certainly wanted my money back. I had to go through the resolution centre, multiple emails back and forth with Airbnb and a process that was two weeks long involving sending screenshots of conversations, etc. to Airbnb in order to finally get my refund. This is horrible customer service and for that reason I would absolutely not recommend this listing to anyone. The host did not respond to the pool issue during our stay at all. It’s really too bad because had they just processed the refund (which is now happening anyways) we could have avoided my and Airbnb’s time being wasted and I would have been able to tell everyone how great this place/host was and book them again myself for next year. Instead, buyer beware.

Toni

5 years ago

great value and close to everything, easy booking and looked just like photos.

Twyxx

5 years ago

Dennis thank you for all of your quick responses. The property was amazing and was perfect for our family events held this weekend. The beds where comfy and the modern property felt like home. We also enjoyed the security staff every time we enter the secured property we were greeted with a smile. We truly enjoyed our stay and would absolutely recommend this property. The property was no more than 10 minutes away from Disney Properties or Kissimmee, Florida attractions. Thanks,

Benjamin

5 years ago

Great house near Disney World

Brittany

5 years ago

Dennis home was lovely and in a beautiful resort community. Although we did not get to explore the resort due to weather, we enjoyed the proximity of the home to Disney World, stores and restaurants. The home was clean, decorated beautifully, and we truly enjoyed our stay. It’s also perfect and spacious for families. My mom and grandma both had their separate rooms with their own bathrooms, and the home offered many accommodations for our toddler (e.g., high chair). We would encourage anyone traveling with a group to stay here, definitely worth every penny!

Leonoris

5 years ago

Dennis’s home was very clean and organized. My family and I enjoyed our stay at his resort home. Especially since it’s less than 20 minutes from Disney! Also very close to grocery stores, Walmart, and many gift shops. There is a pool and jacuzzi in the back which we didn’t use because of the weather. Dennis does have an option to have the pool heated at an additional cost, but it takes 24 hours to heat and you’d have to pay for the pool heating for your entire stay. The jacuzzi was cold, not heated as a jacuzzi should already be. There’s also a grill we were looking to use which didn’t work and was filthy. The refrigerator water and ice maker also didn’t work. I quickly told Dennis and he told me he’d have someone take care of that. No one showed up to take care of the issue during our stay. The resort has a pool, water slides, and parks from what we saw. Overall we enjoyed our stay here!

Shanelle

5 years ago

This location was close to the amusement parks, many restaurants and shopping. The home was very comfortable and the decor was stylish! The home even had amenities for my baby. The stroller really came in handy! I would definitely stay at any property Dennis have. Dennis response time was quick and the welcome packet had valuable information for our stay.

Nataki

5 years ago

The house is in such a great location. Stores and restaurants are right down the street. Casiola company came over that evening to bring missing tissue and toiletries. The rep was very apologetic and I truly appreciated that.

Anthony

5 years ago

Great pad and property🤙🏽

Tyler

5 years ago

We enjoyed the stay! Thanks Dennis we will be using your services again!

Bijoy

6 years ago

Very nice place. Thoroughly enjoyed my stay. Host was very responsible to any issues. Highly recommended.

Miriam

6 years ago

Beware of Dennis the coward. Never calls you back. Hides behind computer sending text. Never communicated. Backup plan for the customer. Does not have skills to troubleshoot the problem and find a solution. Before renting your facilities make sure everything works. Especially the most important WATER. Leave him in the same situation we dealt with so we can sit back and watch his suffering. Oh most importantly make sure your monitary refund equates to the trouble and suffering we had to endure. This organization is clueless.

Tania

6 years ago

We had an awesome stay & would definitely book again!!!