• Beach view
• Pool view
• Bath
• Hair dryer

• Cleaning products
• Body soap
• Ocean view
• Sea view

• Kitchen
• Beach access – Beachfront
• Smoke alarm
• Carbon monoxide alarm

• Guest entrance and parking
  Disabled parking spot
• Guest entrance and parking
  Lit path to the guest entrance

• Utility room
  Step-free access

House Rules

• Check-in: 14:00 – 18:00
• Checkout before 10:00
• Self check-in with building staff
• 6 guests maximum
• No pets
• Quiet hours
• No parties or events
• No smoking
• Additional rules
  Terms & conditions Please read carefully and sign below agreeing to the terms and conditions of this agreement. When confirming a booking, you are deemed to have read, understood and accepted these terms and conditions. Bookings, conditions & cancellations 1. I hereby agree to the occupation of the house for my use as short-term holiday accommodation for the period as set out in the attached confirmation/rental agreement. 2. Bookings will not be confirmed until we have received a 50% non-refundable deposit and a copy of the signed terms and conditions. We accept credit card payments and electronic funds transfer into our account. Please submit proof of such payment(s) to bookings@sugar-shack.co.za. Any agreement(s) will only be considered binding once the funds reflects in our account. 3. The advance rental shall be non-refundable and non-transferable to another date, in the event of cancelation for whatsoever reason by the tenant. Guests are advised to take out holiday insurance covering the guests’ own liability and cancellation/ curtailment risk for any reason. 4. The non-refundable balance of rental due is payable 2 weeks prior to arrival for normal bookings or 4 weeks prior to arrival for December bookings or bookings made within 30 days of arrival date. 5. In the event of the rental term being reduced by the tenant, regardless of the reason, no refund will be given to the tenant. 6. We require a refundable security/breakage deposit. This deposit shall be refunded to the tenant within 14 working days of your departure and as soon as the owners and/or their appointed agents (herein referred to as their “agent(s)”) and/or their housekeeper and/or any appointed persons/entities (herein referred to as their “representatives”) has determined that the rental property has been returned in good order and any additional costs for the tenant’s account have been finalised. We reserve the right to deduct any amount due in respect of damage/breakage/loss/ theft of any items and specifically for any apparent misuse of linen and/or towels. You are liable for any amounts exceeding the breakage deposit at time of departure. 7. We require a copy of your government-issued identity document or passport and proof of residence at the time of making the booking deposit. 8. If you reside outside of the Republic of South Africa, and do not have a South African bank accounts, please advise us in order that we may refund your breakage deposit in cash. 9. Should you pay via credit card, we also require a signed payment confirmation, copy of the front and back of the credit card used to make the booking. Occupancy, noise/party disturbance 10. We do not cater for students or groups of people where all persons are under the age of 25. 11. We also do not cater for groups of either all women or all men. 12. Only paying guests are permitted on the property. Permission may be granted for visitors within reasonable limits. We reserve the right to charge the tenants retrospectively for visitors who have not received permission to be on the property. 13. No parties are allowed. No noise will be tolerated after 22:00 or before 07:00. Tenants will be required to adhere to the house rules, to respect the neighbours, regulations and mandates that govern this property, the residential area and bordering private spaces. 14. Overcrowding is not permitted. Your booking will specify the number of people permitted to stay on the premises. The number of people permitted to occupy the villa shall be limited to 6 (six) persons. The number of people permitted to occupy the penthouse suite shall be limited to 2 (two) adults and no children under 16 are allowed. No extra person(s) may occupy the premises without first obtaining written consent from the owners and/or their agents. The introduction of extra persons as occupants, without such consent, shall lead to immediate cancellation of this agreement and eviction of the tenant(s) and/or any person(s) occupying the property, or any part thereof under the contractual tenant’s name, through access granted by the contractual tenant, or directly invited by the contractual tenant to share occupation, or occupation by any extra person(s) directly replacing the contractual tenant, without consent from the owner and/or their agent(s). 15. Failure to adhere to any of the above rules will result in immediate cancellation of this agreement and eviction with no refund of rent. Smoking, drugs & pets 16. No smoking is permitted inside the building. Ashtrays are available outside for this purpose. 17. No prohibited substances or articles may be brought onto, used or traded with on the premises. 18. No pets are allowed in or on the premises. 19. Failure to adhere to any of the above rules will result in immediate cancellation of this agreement and eviction with no refund of rent. Check in & check out 20. Check-in time is strictly from 14:30 onwards. If you are expecting to arrive early, please check with us prior to arrival to see if we can accommodate early check in. Similarly, please inform us no later than 18:00 on the check in date if you are arriving late at night. Where possible provide us with a cell phone number to enable us to contact you to confirm the exact time of arrival on the day to ensure seamless check in. 21. Check out time is strictly before 09:00. If you require late check out, please check whether this is possible. Late departure without prior arrangement will result in an additional fee being levied at R350 per hour due to the fact that additional staff members may be required to get the property ready for our next guests. 22. Keys for the house must be collected from and returned to the Richard, during normal business hours unless special arrangements to the contrary have been made. 23. Only the premises remote and front door key are allowed to be removed from the property. All beach gate and plantation shutter keys must remain on the property at all times. 24. A minimum fee of R500.00 will be charged for keys and/or remote controls not returned to the upon your departure. Housekeeping & cleaning 25. Towels are provided on the premises and may not be removed. Beach towels may be taken to the beach but must be returned each day. 26. The home is serviced from 09:00-14:00 daily by the resident housekeeper. This excludes Sundays and public holidays. The housekeeper’s functions include assisting with luggage and general settling in, opening the living area shutters, uncovering patio furniture, dish washing, making beds, cleaning floors, bathrooms and rubbish bins. His daily chores also include the garden, swimming pool and cleaning of external windows. Please note that these housekeeping services are intended to maintain the property to the living standards acceptable to prospective tenants on behalf of the owners. Housekeeping services exclude extra personal service requests by and work for/on behalf of tenants, their guests or visitors. A small gratuity for Mike’s services means a lot to him. 27. Linen is changed every 7th day. If you require clean linen more regularly an additional charge may be levied. 28. Bath towels are changed twice per week. Beach towels are changed when required. If you require clean towels more regularly an additional charge may be levied. General house rules 29. During the period of occupation, the tenant shall keep the premises and content thereof in good order and condition and, upon termination of the rental period, the tenant shall return the entire house, its contents and the property in the same good order and condition handed over to the tenant for occupancy. 30. All furniture, fittings and accessories on the property are accepted as being in “voetstoots” condition upon occupation by the tenant and shall be left in the same good order and condition upon termination of the rental term, fair wear and tear accepted. 31. If, for any reason, the tenant found cause to rearrange the property’s furniture, the tenant undertakes to move the furniture back to their original positions prior to departure. Should the owners, or any of their agents or representatives incur any financial cost to return the furniture to their original positions, or should any damage to the property or its furniture be caused by such rearrangement, this will be deducted from the tenant’s refundable breakage deposit. Should the costs exceed the breakage deposit, this will be invoiced to the tenant for immediate settlement. 32. Remove all scatter cushions from beds and place them in the cupboards prior to sleeping in the beds. 33. Do not stand on the gate track to keep it open under any circumstances. This triggers the alarm and armed response. 34. Please make sure that the beach gate is locked every night. 35. Cover outside patio furniture and place firepit cushions inside each night before going to bed. 36. Use beach showers to rinse off any sand before using the swimming pool. Parents must supervise their children when using the pool as we accept no responsibility whatsoever for any accidents. 37. Do not hang wet clothing over the furniture. A wooden ladder is provided for this purpose. Alternatively hang clothes on the washing line. Do not sit on any furniture with fabric seats when wearing wet clothing or swimsuits. 38. Do not use the electric blinds or awnings if there is any wind as this may damage them permanently. A mild breeze is in order. The blinds absolutely must be put up each night before going to bed. 39. Upon arrival, go through the inventory without delay. If you don’t agree with anything on this list, please report it to us immediately. There will be an inventory count directly after your departure and you will be held responsible for any missing items. 40. Concessions: No concession(s), made by the owners and/or the agent(s) and/or the housekeeper to the tenant may, in any manner or form, be considered a deviation from our standard rental agreement/contract, nor from the terms and conditions contained within the contract.   Limitation of liability 41. The owners, their agent(s) and/or representatives cannot be held responsible for unforeseen events, such as interruption or non-availability of services offered by independent service providers to the properties, such as wireless internet services, TV and satellite services, pool maintenance services and electricity and water supplies. This includes any unforeseen delays in repairs of faulty electrical appliances. No refunds will be given based on interruption due to these events. 42. The swimming pool is uncovered. Children should only use the pool under adult supervision. The owners and/or agent(s) and/or housekeeper accept no liability whatsoever for any accidents or injuries. 43. The owners and/or agent(s) and/or housekeeper accept no liability whatsoever in respect of any theft, loss, damages or injuries to the tenants, whether caused by any negligence on our part, or that of ourselves, management, agents, representatives, staff or otherwise. Any breaches of security should be reported to the police as soon as possible. 44. Jurisdiction: The tenant hereby chooses domicilium citandi et executandi for all purposes at the premises indicated on the rental agreement and accepts the jurisdiction of the Magistrate’s Court closest to the owner’s physical address, for the purposes containing legal expenses. In respect of any action instituted against him/her, legal costs will be calculated at the current attorney-client sale, including collecting commission. We thank you for taking the time to read our terms and conditions. We will confirm your booking upon acceptance of these terms and conditions and the receipt of your deposit. You hereby acknowledge that you have read, understood and agree to all the terms and conditions herein. When confirming a booking, you are deemed to have read, understood and accepted these terms and conditions. Thank you for booking at The Sugar Shack. We trust that you will have an unforgettable holiday.

Safety & Property

• Exterior security cameras on property
• No carbon monoxide alarm
• No smoke alarm

Property Manager Terms