• Hair dryer
• Cleaning products
• Shampoo
• Prije body soap

• Bidet
• Washing machine
• TV
• Wifi

• Dedicated workspace
• Kitchen
• Smoke alarm
• Carbon monoxide alarm

House Rules

• Check-in: 15:00 – 20:00
• Checkout before 11:00
• 4 guests maximum
• No pets
• No parties or events
• No smoking
• Additional rules
  Terms and Conditions By signing this document, the guest agrees to comply with the following Terms and Conditions of The Red House Company Below (VAT Number 04499190272) and ensures that they are respected by all members of the group, as required by Italian law (no. 1587 Civil Code). Specifically, following the signature of this document and entering the property, the guest is responsible for the integrity of the property and its accessory property and is obliged to drive the apartment in accordance with the criteria of the "good family parent" sanctioned by the above rule. It is strictly forbidden to sublet the property or part of it to any third party. The guest agrees to receive and release the property and its furnishings, kitchen equipment and any other object present in the property in good condition and without damage. In addition, the guest makes sure not to cause damage to the walls, floor, doors, fixtures and furnishings of the property, especially when entering and leaving the apartment with suitcases. The guest, as well as all members of the group, also agree not to carry out activities that are reasonably sensitive to cause excessive noise or other inconveniences to us or the occupants of the adjacent properties and in general to the neighbors. No liability will be charged to the guests for damage to the property unless they have acted with guilt or willfulness. “The Red House Company” is not responsible for any inconvenience in the use of the property that is not your fault. HIGH WATER Any object left at the entrance to the ground floor is under the responsibility of the guests from the time they may be damaged by the high tide. MAINTENANCE and SAFETY Access to the property is permitted by a representative of The Red House Company at reasonable times, with prior notice, during the guests' stay in order to allow the performance of essential or urgent maintenance and/or safety activities. Guest agrees to promptly notify The Red House Company of any property issues. SAFETY RULES The guest must, for security reasons, always close the taxes, windows, terrace doors if any, the apartment doors and the one on the street front before leaving the property. The company will not be held liable for the lack of personal belongings of the guests during the stay or if the property is stolen. RESERVATION The reservation is confirmed at the time of receipt in our advance payment account (deposit/advance). The Red House Company enforces the "first like, first used" rule, under which the person who books first has the right to use the apartment. The Red House Company doesn't accept cash payments after arrival. SECURITY DEPOSIT OR SERENITY SERVICE You agree to leave a $ 500.00 hold on your credit card at check-in. You agree to hold the balance until the checkout date and for the control of our staff, then the credit will be unblocked if you or a member of your party did not cause any damage to the property or its contents, otherwise you agree that The Red House Company SRL may collect that credit, or portion of it, for replacement or repair of your damages. All credit withholdings will be charged by your bank, credit card, or PayPal, which will not be refunded by The Red House COMPANY. In place of the security deposit being held above, you can choose to pay a one-time fee of € 50.00 for a non-refundable “Serenity Service” that will cover any management costs related to your stay (including accidental damages) and ensure our full assistance. CHECK-IN Guests must call us before taking the steamer, taxi or Alilaguna from the airport or from the point of arrival communicated to inform us of their arrival in Venice and to plan the meeting at the vaporetto, taxi or Alilaguna stop closest to the apartment. A member of our staff will greet you at the designated location and accompany you to the apartment for check-in. Check-in to the apartments is usually from 3pm to 8pm. There is no additional fee for check-ins until 8pm. From 8:00 pm to 10:00 pm there is an extra cost of € 50.00 and from 10:00 pm to 12:00 pm there is an extra cost of € 100.00. The Red House Company doesn't accept arrivals from 12:00am to 9:00am. The company arranges a check-in for each reservation. There is an extra charge of € 50.00 for each additional check-in. Each guest staying in the apartment is required to show a valid identity document at the check-in agent in compliance with current legislation (Article 109 Royal Decree 18.06.1931 Tulps). TOURIST tax As of August 24, 2011, the obligation to collect the tourist tax on behalf of the Municipality came into force. Occupancy tax is applied to all locations and will vary based on the listing category, number of guests, their age, and length of stay. The full amount of the tax will have to be paid by the guest at the time of check in for all guests staying in the apartment. NEIGHBORHOOD Between 1:00 pm and 3:00 pm and between 11:00 pm and 8:00 am no loud noise inside the apartments. GUESTS, PETS, SMOKING It is forbidden to accommodate more people than those established in the reservation; it is also forbidden to accommodate people other than those registered during the arrival in the apartment during the entire stay. The Company is required to notify the public security authority (State Police) of all guests staying in the apartments managed by it. Smoking is prohibited inside the premises. It is absolutely forbidden to bring pets inside the apartment. Failure to comply with any of these prohibitions may result in guests being required to leave the property without refund. HOUSE KEYS If the apartment keys are lost, a charge of € 400.00 will be charged to the guest for the change of lock. WASTE & RECYCLING Guest agrees to follow the rules of the Municipality of Venice for recycling. It is forbidden to leave any type of waste on the stairs or inside the apartment on the day of departure, except on Sundays or public holidays. CANCELLATION POLICIES In the event of a lockdown, all reservations will be paid for 100% if the cancellation is made up to 24 hours after the check-in date. In the event of a cancellation or part of the reservation, refunds will be issued at the following criteria: • 100% refund if cancellation is within one month of the check-in date. • 50% refund if cancellation is within 1 week of the check-in date. • No refund if cancellation is within a week prior to arrival; The bank cancellation fee is charged to the customer who canceled. Only the amount actually paid at the time of cancellation will be refunded. CHECK-OUT CHECK-OUTS are made at 10:00 AM to allow The Red House Company staff to prepare the apartment for the next guests. Our staff is available, if possible, to plan the check-out before 10:00 am if there is a need to leave early. At check-out the apartment must be left tidy, leaving sheets and linens on the beds and towels combined in the bathrooms and all objects in their place; the kitchen must be left clean and tidy and the fridge empty. Check-out takes approximately 20 minutes. During checkout, a member of our staff will check that nothing has been broken or damaged, if the verification is successful, the security deposit will be released. If damages are caused and the amount of the security deposit is greater than the amount of the security deposit, the guest will respond directly to the owner of the property. At the time of departure, guests must turn off the air conditioning or heating, leave the keys on the table and not on the entrance door, and do not leave trash in the house (except Sundays and holidays).
• Throw rubbish away
• Additional requests

Safety & Property

• Not suitable for children and infants
• Carbon monoxide alarm not reported
• Smoke alarm not reported
• Must climb stairs

Property Manager Terms