• Hair dryer
• Shampoo
• Bidet
• Hot water

• Essentials
• Washing machine
• TV
• Air conditioning

• Wifi
• Kitchen
• Smoke alarm
• Carbon monoxide alarm

House Rules

• Check-in: 15:00 – 00:00
• Checkout before 11:00
• 6 guests maximum
• No pets
• No parties or events
• No smoking
• Additional rules
  Terms and Conditions By signing this document, the Guest agrees to comply with the following Terms & Conditions and ensures that they are respected by all members of the group, in accordance with the provisions of Italian legislation (art. 1587 Civil Code). Specifically, following the signing of this document and entry into the property, the guest is responsible for the integrity of the property and its ancillary assets and is obliged to conduct the apartment according to the criterion of the "good father of the family" sanctioned by the aforementioned rule. It is absolutely forbidden to sublet the property or part of it to third parties. The guest agrees to receive the property and its furnishings, kitchen amenities, and any other items on the property in good condition and free of damage. In addition, the guest ensures not to cause damage to the walls, floor, doors, fixtures and furnishings of the property, especially when entering and leaving the apartment with suitcases. The guest, as well as all members of the group, also undertake not to engage in activities that are reasonably likely to cause excessive noise or other inconvenience to us or to the occupants of adjacent properties and in general to the neighbourhood. No liability will be attributed to guests for damage to the property if they have not acted with fault or willful misconduct. "The Red House Company" is not responsible for any inconvenience in the use of the property that does not result from its fault. HIGH WATER Every object left at the entrance to the ground floor is under the responsibility of the guests from the moment when it could suffer damage deriving from the high tide. MAINTENANCE and SECURITY Access to the property by a representative of The Red House Company is permitted at reasonable times, with due notice, during the stay of guests in order to allow the performance of essential or urgent maintenance and/or security activities. The guest undertakes to give prompt notice to The Red House Company in relation to any problems encountered in the property. SAFETY RULES The guest must, for safety reasons, always close the taxes, the windows, the doors of the terraces if present, the doors of the apartment and the one on the street front before leaving the property. The company will not be held responsible in the event that guests' personal belongings are missing during their stay or in the event of theft of property. RESERVATION The reservation is considered confirmed upon receipt in our account of the advance payment (deposit/advance). The Red House Company applies the "first come, first served" rule, under which those who first book are entitled to use the apartment. The Red House Company does not accept cash payments after arrival. O SERENITY SERVICE SECURITY DEPOSIT You agree to leave a hold of € 500.00 on your credit card at check-in. You agree that this will be held until the date of your departure and under the control of our staff, so the credit will be released if you, or a member of your group, have not caused any damage to the property and its contents; otherwise you agree that The Red House Company SRL may collect that credit, or part of it, to replace or repair your damage. All credit withholdings will be charged by your bank, credit card that will not be refunded by The Red House Company SRL. Instead of withholding the security deposit indicated above, you can decide to pay a one-time fee of € 50.00 for a non-refundable "Serenity Service" that will cover any management costs related to your stay (including accidental damages) and will guarantee our full assistance. CHECK-IN Guests must call us before taking the vaporetto, taxi or Alilaguna from the airport or from the communicated arrival point to inform us of their arrival in Venice and to plan the meeting at the vaporetto, taxi or Alilaguna stop closest to the apartment. A member of our staff will greet you at the designated location and accompany you to the apartment for check-in. Check-in in the apartments is normally from 15:00 to 20:00. Check-ins have no additional fees until 8pm. From 8:00 pm to 10:00 pm there is an extra cost of € 50.00 and from 10:00 pm to 24:00 there is an extra cost of € 100.00. The Red House Company does not accept arrivals between 24:00 and 09:00. The company arranges a check-in for each reservation. For each additional check-in with respect to the first one there is an extra cost of € 50.00. Each guest staying in the apartment is required to show a valid identity document at the check-in agent in compliance with current legislation (Article 109 Royal Decree 18.06.1931 Tulps). From August 24, 2011, the obligation to collect the TOURIST tax on behalf of the Municipality came into force. The tourist tax is applied to all rentals and will vary depending on the category of accommodation, the number of guests, their age and the length of stay. The full amount of the tax must be paid by the guest at the time of check-in for all guests staying in the apartment. NEIGHBORHOOD Between 13:00 and 15:00 and between 23:00 and 08:00 there is no loud noise inside the apartments. GUESTS, PETS, SMOKING It is forbidden to host a greater number of people than the one established in the reservation; it is also forbidden, throughout the stay to host people other than those registered during the arrival at the apartment. The Company is obliged to communicate to the public security authority (State Police) the identity of all guests staying at the apartments it manages. No smoking inside the premises. It is absolutely forbidden to bring animals inside the apartment. If any of these prohibitions are violated, guests may be required to leave the property without being entitled to any refund. KEYS OF the HOUSE In case of loss of the keys of the apartment, the guest will be charged a cost of € 400.00 for the change of the lock. WASTE AND SEPARATE COLLECTION The guest agrees to follow the rules of the Municipality of Venice for separate collection. It is forbidden to leave any type of waste on the stairs or inside the apartment on the day of departure, except on Sundays or public holidays. CANCELLATION POLICIES In case of lockdown all reservations will be compensated 100% if the cancellation takes place up to 24 hours from the date of arrival. In case of cancellation of the reservation or part of it, refunds will be made according to the following criteria: • 100% refund if cancellation occurs within one month of arrival; • 50% refund if cancellation occurs within a week of arrival; • No refund if the cancellation occurs in the week prior to your arrival date; The bank fee related to cancellation is charged to the customer who canceled. Only the amounts actually paid on the date of cancellation will be refunded. CHECK-OUT CHECK-OUT is at 10:00 am to allow The Red House Company staff to prepare the apartment for the next guests. Our staff is available, where possible, to plan check-out before 10:00 am if there is a need to leave early. At check-out the apartment must be left in order, leaving the sheets and linen on the beds and towels assembled in the bathrooms and all the items in their place; the kitchen must be left clean and tidy and the fridge empty. Check-out takes about 20 minutes. During check-out, a member of our staff will check that nothing has been broken or damaged, if the verification is successful, the security deposit will be issued. If damage is caused the amount of which is higher than the security deposit, the guest will be liable directly to the owner of the property. At the time of departure, guests must turn off the air conditioning or heating, leave the keys on the table and not on the front door, and do not leave waste in the house (except on Sundays and holidays).
• Throw rubbish away
• Turn things off
• Return keys
• Additional requests

Safety & Property

• Not suitable for children and infants
• Carbon monoxide alarm not reported
• Smoke alarm not reported

Property Manager Terms