Krasi

5 years ago

The apartment was clean. The WiFi works good. Basic furniture. Looks better on the pictures then in reality. The bedroom is quite small. The kitchen is well equipped. Check in and check out procedure was a bit annoying. You have to take pictures and uploaded in the specific site, Just to verify the condition of the furniture before and after.

Alaa

5 years ago

Positive points: - Beautiful view - Very large balcony - Clean residence - 7 minutes walk from the beach - Recently renovated apartment - Free parking on site (No dedicated space, but we have always managed to find a place) to improve: - 2 roller shutters didn't work, one of which was very inconvenient since the sun woke us up very early every morning. We informed the manager, and it would probably be settled for future tenants. I don't think they had time to check everything after the work. - Cleanliness: relatively good (bedding, mattress, cushion, surfaces), but could be better (tea left in the kettle, dirty laundry left in the washing machine (mould around the drum), tap and shower walls need cleaning). In short, nothing catastrophic but to improve. - they forgot to give us keys to the garbage room. The neighbor loaned us her and made a copy ourselves. Cons After we left, we saw that 180 euros had been taken from our deposit for a table that was supposedly damaged, without us even being notified. Fortunately, we took a video before we left, which confirmed and reassured us that we are not responsible for this problem. I called the person in charge of managing the apartment again and stood firm on my position. I even offered to come back to the site so that we could see the problem together, and I asked for the invoice for the replacement table. I was even ready to come with a bailiff and make an appeal. The manager finally agreed to refund the entire deposit. the trigger was made 13 days after the discussion and following multiple emails from us. The money is still not in my account but apriori will arrive in the coming days. Work to follow! - That said, I would like to believe in the goodwill of the Riviera company, and I blame 1) the lack of a departure inventory 2) too many intermediaries: manager, subcontractor for handing over the keys and cleaning, management of the deposit and the risky inventory (Swikly) 4) Airbnb has no visibility on the deposit, so they have no means of exerting pressure in the event of a problem Even though the accommodation is well located and the view is beautiful, the injustice we experienced and the lack of responsiveness in communication ruined our stay.

Ons

5 years ago

❤️❤️