Comfortable Black Hill Cottage
Entire home in Ballarat East, Australia
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Managed by
Rachel A.
Amenities
- Hair dryer
- Cleaning products
- Shampoo
- Conditioner
- Body soap
- Hot water
- Shower gel
- TV
- Wifi
- Kitchen
- Free on-street parking
- Pets allowed
4.55 · 11 Reviews
10 months ago
Despite my low rating I’ll start with the positives: Rachel, the Manager of this property was very proactive & responsive in text exchanges regarding the numerous issues encountered with appliances. Rachel also allowed a 1pm check in & arranged a 1-night refund due to the below negative aspects. - Despite the promise of a fully kitted out kitchen, the oven did not work, even after the owner apparently attended to fix it during stay. There were 2 dirty old grill trays in bottom of oven & otherwise no ovenproof dish or trays anyway. - The TV was not working. And despite Rachel organizing a TV repairer on 2nd day, the TV remained out of service for stay. - The single air conditioning unit in lounge room did not work. - Exposed live electrical wires beside door architrave within the bathroom posed a very dangerous risk. Shower base was mouldy & shower head faulty. - No water connected to washing machine. - $200 cleaning fee is excessive when not spotless MUCH better value elsewhere in B’R
10 months ago
The house was mostly clean think she needs a better cleaner for $210 for cleaning in amount paid . Mould in pans, utensils were filthy someone undies in washing machine, I red something on one of the lounges ,crumbs between cushions on lounge. No tv for first 24 hrs at all. After that still saying no antenna so all we could watch was Netflix was told had to program it we tried for 2.5 hrs STILL NOTHING. The yard could have been mowed, Clothes Cleaned full of webs needed to be cleaned. Front step are a major HAZARD just tiles sitting on top of each other not secure when step on them ( they move ). Other than that the house was really good.
Location
House Rules
- Check-in: 15:00 – 23:00
- Checkout before 10:00
- Self check-in with lockbox
- 6 guests maximum
- Pets allowed
- Quiet hours
- No parties or events
- No smoking
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Additional rules
By booking this property, you're agreeing to our simple house rules—nothing wild, just the essentials to keep everyone happy and the space sparkling for the next guests! Please review the agreement in your guest portal and house guides (digital & print) House Rules To ensure a pleasant stay for everyone, please follow these guidelines: Be Nice: Treat our staff and contractors like the rockstars they are. Smoking: Allowed only outdoors, away from doors and windows. Don’t worry, the plants won’t mind. No Firearms: Leave your slingshots and cannons at home. No Fireworks: Because we don’t want your holiday to end with a bang (literally). No Illegal Activities: We’re not running a crime drama here. Keep It Down: Channel your inner ninja and keep noise levels reasonable. Guest Limit: Only the number of guests listed in the booking can stay overnight. No sneaky sleepovers. No Parties: Let’s keep it cosy, not crazy. Pets: Only dogs are allowed at our properties, and only with prior approval. Check the listing for specific pet rules—Fido deserves a holiday too, but only if we've given the green light! Upon Check-Out Dishes: Wash and put away. Pretend you’re at home and your mum is watching. Turn Off: All lights, heaters, and coolers. Help us save the planet. Pet Cleanup: Don’t leave us any surprises. Clean BBQ: If you used it, give it a scrub. We love a good BBQ, but not the cleanup. Trash: Put it in the correct bins outside. Channel your inner recycling guru. Linens: Don’t wash them. Seriously, we’ve got it covered. If these rules are broken, we may have to cancel your stay with no refund. We really don’t want to do that. - Gather used towels
- Throw rubbish away
- Turn things off
- Return keys
- Lock up
- Additional requests
Safety & Property
- Not suitable for children and infants
- Carbon monoxide alarm installed
- Smoke alarm installed
Property Manager Terms
50% at booking. Remainder 14 days prior to check in.IN