Grace

3 days ago

Shower room needed upgrading. I have mentioned this already for the owner to look into.

Grace

3 days ago

Shower room needed upgrading. I have mentioned this already for the owner to look into.

David

3 weeks ago

Second time here for us will not be the last. Excellent!

Carol

1 month ago

Everything.Location,quiet area,comfortable beds,modern apartment.

Nothing really.Two flights of stairs could be a problem for people with poor mobility

Anne

1 month ago

Location excellent for shops, botanical gardens, station.

No reading/bedside lamp in one room (hence lower mark for lighting).

Paul

1 month ago

The situation in Harrogate

The stairs and having to pay an insurance which I’ve never done before in this apartment

Tralee

2 months ago

We loved the decor and the quietness of the property.

For the life of us we couldn’t seem to get the surround sound working on the tv but a small minor thing!

Kirsty

2 months ago

Perfect location for a wedding we were attending.
The apartment was easy to find and instructions for access easy to understand.
Everything was very clean and tidy.
The online guidebook was really stay.
It was perfectly suited to our requirements.

Jayne

4 months ago

Very nice property, stayed here several times now so that says it all really! Perfect location for all shops and restaurants in Harrogate town centre. Parking is an absolute bonus.

The check in time of 4pm is a bit harsh, would be nice to be in earlier!

Alex

4 months ago

Great location and very clean. Had a wonderful stay.

Michael

6 months ago

Great location and liked the secure parking. Very comfortable place to stay for a short break.

I forgot some of the codes, I didn't realise you needed a code for entry into the car park, a different code to enter the property and then the code for the key.

Garry

6 months ago

5 minutes walk into town.

Booked for 3 days then added extra day. This was seen as two seprate bookings. To many emails.

Andrea

7 months ago

Lovely place. Could have done with a better clean but I’m very fussy. Floor in living room was very dusty I had to sweep on arrival. Everything else was great. Fab location, walkable to the centre. Just what we needed. Would stay again and recommend.

Jamie

7 months ago

Short business trip to the area and this golden find was treat to stay in. Clean, large and warm.

Amy

8 months ago

Unfortunately I would not stay in any properties run by this agent again. We were promised compensation on our stay as they knew there was no hot water on our booking but accepted it, and then there was no hot water for 2 nights of our 4 night stay. We had a 3 year old, which they also knew and yet did not advise us on the hot water situation until we had arrived. This is unacceptable and yet no compensation has been offered. As an Airbnb host myself, we would always be pro-active on any issues such as these. They did get it fixed on day 3, but I think we are not being unreasonable to expect at least 1 night fee in compensation - and yet nothing has been offered. Disappointing.

Brian

9 months ago

Apartment was well equipped and spacious close to town centre

Sofa low and stains on it. Would of liked information pack to be in apartment not just an app as nor partially tech savy

Bruce

9 months ago

Had to phone up office to get codes to gain entry through 2 doors, codes should have been sent to me prior, this would have saved us getting wet in rain trying to get in the first door. One of two electric heaters in lounge would not work ( no instructions for heating system to set heating higher due to extremely cold weather)

Howard M.

10 months ago

We stayed in Harrogate for a week at the flat. It was easy to find with easy parking and access. The flat was clean and in good order. The management of the flat was good overall. Our only issue was that we never worked out how to turn off the hall light at night and management could not help. Not a big issue overall!

Nigeae

10 months ago

The apartment is lovely....IF YOU CAN GET IN.!!!!

We arrived to find the electric gates locked and when we checked we had not been sent access details (Codes and Apartment Number) having travelled through heavy traffic and bad weather with our disabled son we were kern to get in. I called thecemergency number several times leaving voice messages and got not response. After 15 minutes (at 7.45pm) we fave up and booked into a local hotel.

We woke in the morning to find I was sent a response, apology and tre address and codes at 2.22am!!!

Since then I have been battling to get the first night refunded with no response other than complaint from from both Booking.com and Host snd Stay the agencies who took mymoney.

I feel a court case in the small claims court coming up where both parties will be named as defendants!

When you have driven for 4 hours through bad weather and heavy traffic having left late (due to government traffic travel alerts), the last thing you want is to ge locked out of where you have booked and paid for and unable to get a response. Eventually had to book into a local hotel.
Never again.

Victoria

10 months ago

Exceptionally well appointed and great location.

Rachel

10 months ago

The flat is in a good location. Just had a few problems getting directions and actual address. The heating for the 2nd bedroom was off, there is a cupboard full of thermostat controls so had to work that out. Only enough hot water for 2 (short) showers in the morning (4 people staying 😞)

Paul

11 months ago

Location , facilities and parking on site

Everything fine,

Em

11 months ago

the flat is lovely, in excellent repair and the beds were super comfy.
BUT!
With the hacking of booking dot com host messaging absolutely rampant, getting a message with a link from the host had me on high alert as I have had several phishing messages from other hosts (No, I haven't fallen for them, it's kind of obvious what they are when you read them). They were demanding a massive cash deposit. When I finally was able to get to my pc to open the link in a protected browser, it didn't work, having established it wasn't hinky by examining the actual link and not just what the clicky says it is, I finally tried the link on my phone and it STILL didn't work. The host's only response was to repeatedly send me the SAME LINK that wasn't working, if it hasn't worked first 5 times, do you REALLY think it will the 5th? REALLY? I am 100% positive they are using some sort of automated bot to respond to all messages because a human wouldn't respond that way, would they? no matter how little English, there's translation software. Anyway, my husband, who wasn't with me that weekend, eventually tried on my behalf with his phone and it worked, but this was at 7pm the night of check in, while I was driving up the M1 after trying over and over and over. They should have offered and alternative way to pay the deposit. I won't be booking with this company again, they are super quick to take your non-refundable money, but far too difficult to deal with, even if they do have nice properties.

If this accommodation is meant to be for up to 4 people, the only table was an elevated bar table with two bar chairs, so that means no social eating around a dining table and 1 or more has to risk staining the couch, eat standing up or wait thier turn. There's no point providing a full kitchen if there'[s nowhere for everyone to sit. Not very well thought out. Also, the heating broke on the first night, we messaged the host on the second night, we were assured they would send someone round to sort it for us, they didn't, we requested again, they promised to expedite.... no one turned up, so parts of the flat were roasting hot and other parts freezing cold, with my friend having Fibro among other issues, she was not doing well with a cold bedroom. The heated bathroom floors would have been a lovely touch, if they weren't so hot they were burning our feet because the heating wasn't working properly.

Geraldine

11 months ago

Excellent, except water was hard to organise and we didn’t have water I. The mornings for showers, very sophisticated system which we didn’t have time to sort as we were at a conference!

The water and heating system as above!

Sarah

1 year ago

Excellent location, easy check in, quiet & safe complex.

Cleaning could be greatly improved. Dirty grill pan found in oven, fridge was smelly, a used vape left in kitchen cupboard. The main bathroom not very clean, soap scum on the glass shower panel and the drain would benefit from being declogged as the water was slow to drain, causing it to flood the floor. Hairs and clothing labels were left in main bedroom. Generally found the apartment a bit tired, the walls and sofa were marked and would of benefit from a freshen up & deeper clean as some areas dusty.

Also, disappointing that you can’t leave the car later than 10 am on check out as the “cleaner” needs access however, the apartment was found not to be very clean and the dishwasher was on and filled when we checked in at around 5pm indicating that the cleaner had not long left..?

A suggestion - Leave an extension lead as the plugs are not sited close to full length mirrors or mirrors suitable for hair styling.

William

1 year ago

Looks attractive

Here there is no love but money. Be sure to book refundable rooms for there are policies forbidding any changes within 60 days. And management will take advantage if you must cancel due to COVID, adding financial hardship to your misery. Other inns responded kindly waiving any penalties. But not here.

David

1 year ago

Excellent Apartment with everything you need for a short stay! Location was very good a short walk to the town centre

Not a problem for us ! But if you have elderly or youngsters the stairs are quite steep

Anthony

1 year ago

great property. very modern. we furnished. I forgot my laptop in the property, and the staff worked with me to retrieve it. thanks.

It was not very clear that you had to turn on the hot water boost way in advance to have hot water in the showers.

Lina

1 year ago

The location is great. Apartment is modern and spotless clean, fitted with high quality appliances.

But few things to note:
1. There’s a hidden cost - when making a reservation, you will be asked for a deposit. This is not unusual. But you will have to pay for administration fees of 10 pounds.
2. The apartment is for 4 adults. But there are only 2 chairs. And no dining table, so you probably can’t plan for a dinner.
3. Please check the hot water is switched on. We had an unpleasant experience, when came back from a day out, longing for a nice shower, to notice that it’s cold.

Aree

1 year ago

The property is spacious as I only stayed with my son while waiting for picking up my daughter from school. The apartment is nice and clean with all
equipments needed.

hot water is not enough for Bath but sufficient for shower. No lift as room is on the 2nd floor.

Sally

1 year ago

Location parking and decor amazing, very comfy flat with all great facilites.

Lizzy

1 year ago

Great location - quick walk down to Harrogate town centre. Easy to check in and access to everything you need for a weekend away.

Sarah

1 year ago

Lovely apartment in a great location. Wish we could have stayed longer.

Samantha

1 year ago

Central location. Felt very safe and warm throughout

We both struggled with key box. Arthritic fingers. Hard to pull catch

Tina

1 year ago

amazing location and excellent speck

very comfortable and contemporary- everything about it was good

Derek C.

1 year ago

Clean well appointed flat . Secured gated property with good parking facilities .

John R., Milton Keynes

1 year ago

The apartment looks as good as it is in the photos. Nice and near the town walking distance,safe and secure,beds very comfortable couple of silly things plastic hangers and the thinnest toilet paper I’ve ever seen.

Rebecca

1 year ago

everything

nothing

E

1 year ago

Excellent location, beautiful, quiet apartment, very well presented..

A table with capacity for 4 people to have breakfast would have been good.
A hand held rinse aid attached to the shower would be useful.

Laird

1 year ago

Convenient for town.clean safe

Trying to work out the heating and lighting

Paul

1 year ago

the location

the stairs and lack of information such as to and heating

John

2 years ago

On arrival we found that one of the bedrooms had not been made as Twin Beds as we asked for. We had prior to arrival that this would be carried out.

Christina

2 years ago

Great location, modern, clean, quiet

Didn’t realise the property was on second floor, this was not clear from the description.
No dining table/chairs

Susan

2 years ago

The One Love Appartment in Harrogate was exceptional.It was very stylish with great art work. Equipped to a very high standard with everything we could need. All Bosch appliances- even the kettle and toaster. Parking at the door and the door entry system worked really well. Highly recommend.

Struggled with the tv as it had been left on Netflix., but that was because I do not usually have to sort out the tv.

Andrea

2 years ago

Great location close to the shopping centre and parks. In a quiet residential location. Property was secure and gated, so felt very safe. Property of a very high standard, clean and comfortable. Arrival information sent well in advance and advised how to contact if required during the stay. I would recommend this property.

10am checkout is a little early, 11am would have been better.

Mary

2 years ago

Car parking was great and location good

This property is not ideal for seniors. It has two flights of stairs to climb and the King size bed was right against the wall! We managed with some difficulty to move it enough to be able to get in and out of the bed.

Julie

2 years ago

beautiful property, great artwork. Had everything we needed and location was perfect.

2 flights of stairs(only cos I’ve a dodgy knee at the moment.)!Couldn’t figure out how the hall lights worked-probably just us though!

Sarah

2 years ago

Classy place in a classy location

A dining table for 4 would have been perfect.

David

2 years ago

Car parking facility inadequate for two cars, only one car parking space, poor for a two bedroom appartment.

Claire

2 years ago

Spacious living room and good, safe parking.

Some more water and wine glasses needed.

Caroline

2 years ago

The location of the apartment was perfect to walk into the centre of town. Everything was accessible by foot so no need to drive. Plenty of shops, pubs and restaurants to choose from! Enjoyed the Turkish Baths and Betty's Tea Room. The public garden near the apartment was nice to have a wander through.

Russell

2 years ago

Great location and easy parking

Two flights of stairs to carry luggage and lack of hot water on arrival.

Kevin

2 years ago

everything, clean, spacious, location, modern, comfy beds

Was disappointed about no immediate hot water. No notices saying that it was an immersion heater & needed to turn on a switch. spent ages trying to figure out how this worked.

Ian

2 years ago

beautiful apartment, excellent location good facilities

could have been cleaner and problems with the hot water for showers and washing up

Hazel

2 years ago

A lovely big space and wonderfully cool in the heat of the summer.
The beds were comfortable and the living/kitchen space was functional and comfortable.
The decor was to a good standard and it was easy to access.
The location was great for exploring Harrogate and right across from Valley Gardens which are lovely for a walk.

When I arrived the front building entrance wasn't locked and the apartment was unlocked as well when I accessed the key. This made me slightly uncertain and as someone travelling alone meant I checked everything thoroughly before feeling secure.
While the place was clean there were little things like remaining splashes of toothpaste on the bathroom door and the living area floor wasn't as clean as I would have expected for the cost of the apartment. The dishwasher was still full of the last person's dishes, tidying away someone else's dishes isn't the start to a stay you expect.
The lights are a bit of a learning curve if you object to adding an app to your phone just to turn them on and off and I never worked out how to turn the hallway lights on as there was no switch or option on the main living area control panel. Slightly too clever for its own good for short term guests.

Emma

2 years ago

The free onsite parking was a bonus. Great location. Great apartment. Very comfy beds.

The cleaning could of been a little better, lots of dust on bedside tables and around the floor in the living room. The bathroom bins could of also done with a clean. But it didn’t affect our stay.

Paul

2 years ago

Lovely apartment in a quiet gated community.
All the facilities you could wish for.
2 mins walk in to Harrogate.
Will come back.

Deborah

2 years ago

Location and the apartment was beautiful

Derek

2 years ago

Modern, great location, mainly clean and good value for money. Would stay again.

Main front door didn’t lock, main shower flooded the floor and hadn’t hoovered behind bedside cabinet. 10 am check out time too early.

Gabrielle

2 years ago

Spacious flat in a great location

Angela

2 years ago

Excellent location within a few minutes walk of the Town Centre and Restaurants and shops. Very close to the Valley Gardens which were beatiful and provided a lovely walk. Also a 45 minute walk to Harlow Carr RHS Gardens.

The heated towel rail in the ensuite bathroom didn't work and the door handle to the bathroom was loose. There needed to be more wine glasses for 4 people. Maybe need to alert customers that there are 2 flights of stairs up to the appartment. Minor problems but easily fixed. Otherwise Excellent.

Paul

2 years ago

location

the stairs

Brian

2 years ago

clean. good location.

bedrooms remained cold as heating could not be turned above 17 degrees in these areas.

Alan

2 years ago

modern clean

stairs

Garyc1962

2 years ago

Not enough room between the bed and the wall in the second bedroom. Heating was insufficient and not enough hot water.

Nancy

2 years ago

Location was great for walking into town, kitchen well stocked, parking (for one car), reliable WI-FI

Up two flights of stairs, cleanliness lacking, hot water tank restrictive, TV had too many items connected making it difficult to use, waterfall showers made bathrooms wet and not great to use if you don’t want to wash your hair

Jack

2 years ago

Beautiful apartment. Sky sports. Sonos speakers.

Could do with a dining table for 4. And sofas for 4.

Gwen

2 years ago

The apartment was beautiful, everything we needed. It was really close to the town centre but also very quiet.

The only thing we had a problem with was heating the water. More explanation of the booster switch would have helped.We couldn't get the heating to work in the bedroom without the ensuite.

Louise

2 years ago

Located within walking distance of Harrogate. Very modern & comfy apartment, parking space in gated car park

Could have done with a winter duvet in smaller bedroom as the radiator didn't come on at all and was a bit chilly.The rest of the flat was warm.

Susan

2 years ago

clean and easy access to center,

Heating system was an issue. It took a couple of tries to understand how to get hot water. Bathrooms were supposed to have heated floors. Only one bathrooms’ floor barely heated. A very cold place to stay. one dining chair of two was wobbling so much you couldn’t sit on it. We ended up getting an Allen key to fix it ourselves. TV COMPLICATED TO USE.

Louise

2 years ago

Beautiful apartment, everything that you need to hand, big and spacious,

Na

Grant

2 years ago

Excellent central location, good parking, very well equipped.

Need better Instructions for opening entrance gate. Better heating in bathrooms, towel rails didn’t work, water not hot in smaller shower and underfloor heating took a long time to warm up so cold first night

Alison

2 years ago

Excellent location and comfortable, lux furnishings.

Not a criticism but an observation that 4 people could not eat together as there are only 2 barstools and property caters for 4 people.

Beth

2 years ago

Location

Simon

2 years ago

Quiet, central, top range stuff from Sonos, Le Cruset, Bosch. The entire apartment was thought out very well for guests. Even the books and 45’s were good.

Temperature faff on the rooms and bath couldn’t fill before getting cold.

Susan

2 years ago

everything was perfect. the apartment was clean and great for us as two couples.

the only think was there were no coat hangers in the apartment at all, no hooks on doors or a coat stand for our coats. it was very odd to have none in the wardrobe or in the free standing wardrobe in the second bedroom. also a small bin in the bathroom would be handy not just in the en-suite.

Leann

2 years ago

Fantastic location well equipped abd comfortable

Vivien

2 years ago

Location was excellent. Only five minutes walk from centre of Harrogate. Apartment was superb, very well equipped, very comfortable. Up two flights of stairs, Apartment 3 exceeded expectations. Parking immediately outside the property. Would highly recommend.

All good.

Euan

2 years ago

Nice flat, very clean, good amenities, super quiet and perfect for the centre of Harrogate.

Sharon

3 years ago

Location was excellent, just a short 5 minute walk into town, very convenient for shops and restaurants. The apartment was lovely and modern.
Beds were comfy.

Bistro dining table not big enough for 4 people and only two chairs. Had to eat breakfast and first meal on our lap, which was disappointing for a luxury apartment.
Also had one allocated parking space for the 4 person apartment, which was already occupied on our arrival. No good if you’re travelling in 2 cars.

Sean

3 years ago

Fantastic location. Nice and peaceful yet only 5 minutes walk to town. Lovely apartment.

Steve

3 years ago

Great location, very clean, good communications. Would highly recommend.