Daniel Mitchinson

1 day ago

Excellent stay at Station View, it was exactly what we needed for a family weekend away! No issues at all. Thanks for having us.

Jay Walford

1 day ago

Avoid this shambles of a company like the plague. A hen in December was dealt with horrifically - a door issue already noted on their system wasn’t fixed meaning we were locked out for a few hours (at 5 weeks pregnant the stress wasn’t needed!!). Only by chance did presumably their cleaner not lock the kitchen door we got in. To then be told to wait in until someone comes to give us a key… during planned hen activities rather than drop a key to us 5 mins away! Not to mention numerous missed call backs from their out of hours office to help us. My poor sisters hen was just a disaster due to their lack of consideration in helping us. A bedroom window didn’t lock either and swung open numerous times during the storm. Apparently I was due to get £100 as a good will gesture for the way it was all dealt with - funnily enough 4 months later and every email has been ignored. I will never recommend this company to anyone and encourage you all to think twice before considering giving them a penny!!

Jo Midgley

2 days ago

Best holiday cottage we have stayed in! Absolutely immaculate condition, perfect location, we have loved being here and seeing our family. We cannot wait to return. Thank you so much for a fabulous mini break.

Kym Sithole

2 days ago

STAY AWAY Stay Away — Misleading Listing and Terrible Service I stayed at this property for the weekend and paid £360 absolutely not worth it. First, the place was incredibly difficult to find. If you’re driving, be warned: there’s no parking available, and they don’t offer any helpful guidance or options either. That alone makes it inconvenient for anyone with a car. When we finally got inside, the TV wasn’t working but worse than that, there was no WiFi at all. Despite the listing on Booking.com clearly stating that free WiFi is included and available in all areas, we had no internet for the entire stay. It wasn’t even set up or registered with BT. It’s completely misleading to advertise it as an included facility when it’s not functioning whatsoever. When we contacted the host expecting at least some assistance, we were met with rude and dismissive responses. They tried to refer us to their own website, which includes a disclaimer about WiFi not being guaranteed but this was irrelevant, as we booked through Booking.com, where WiFi was clearly listed as a provided amenity. There’s a big difference between “slow WiFi” and no WiFi at all. To top it off, the check-in and check-out times are unfair. You pay for two nights but get less than 48 hours: check-in is at 4PM on Friday, and check-out is forced at 10AM on Sunday. It feels like they’re squeezing maximum money out of guests for minimal service. I wouldn’t stay here again, and I strongly recommend others look elsewhere. Misleading, poorly managed, and zero accountability.

Francesca Mather

3 days ago

Filthy, only 1 towel between 5 guests (it says towels are provided), plug socket hanging off the wall, rubbish left in drawers, broken shelf, cobwebs, stained bedding, no blinds in main bedroom, bunk beds not safe for use

Lucy Allen

4 days ago

I had to make a cancellation soon after my booking unfortunately, nearly 5 weeks on they still have not refunded my deposit, they do not live up to their own policies on refunds and I'm still chasing now!!! DO NOT USE HOST AND STAY TERRIBLE CUSTOMER SERVICE

Laura Clark

4 days ago

Lovely decorated and spacious apartment. We shall certainly stay again. Very friendly host. Thanks for a lovely stay!

Brett Thorpe

6 days ago

Possibly the worst experience of customer service I've ever had. From both a guest and owners perspective you couldn't write the incompetence this company provides. Clearly owned and operated buy someone who is just in item for the money and with no intention to actually follow thoughts on what they claim they will provided. Fail to follow basic instructions on multiple times with the same issues, lackadaisical uk staff and incompetent pidgin English speaking foreign call centres don't help either guest or owners when issues arise Truly shocking, you'd do well to avoid like the plague in our personal experience. In fact it's or experience with this managing agent which has led us to selling your properties. A true waste of space

Ruth Helm

1 week ago

This is a lovely cosy cottage in an adyllic location, with The Roaches behind you, visible up the hill, and the Tittesworth Lake in front of the cottage. It's all pretty well equipped, bu there were a few issues; PROS - * Lovely comfy king size bed, & v cosy bedrooms * Great views & very quiet location away from it all. * Well equipped CONS - * Horrendous noise that blows & whistles down the chinney breast in main bedroom, with even the slightest breeze outside - the ireplace is right behind your head too. This kept I'd awake every night, it stopped being funny very quickly! Hosts need to plug this & insulate it from wind noise ASAP. * heating was not controllable, and it was WAY too hot in the lounge. We had to have the windows wide open the whole time we were home, even in the evenings which is so wasteful! Please put thermostatic controls in! * cleaning in most areas was fairly good, but behind settee was v dusty, as was mirror in bathroom, & fake plants had cobwebs on. I'm allergic to dust, so want great for me. * kitchen workspace is very limited, although we managed with this ok, but just to be aware * most of the double glazed glass sections had blown, so was hard to see out of many windows due to them being fogged. However, we had them open most of the time, due to the heating issue! * the shower attachment can't be hooked to the wall as this has been removed, so a shower isn't possible, - it's a hand attachment only over the bath * some other maintenance issues too - rotting window pains, & some black mold around front door, let's overall finish & experience down, sadly As a result, as lovely as this cottage could be, we wouldn't stay here again, sadly

Sandra Hunt

1 week ago

Lovely apartment. Very clean and comfortable

Anya Barber

1 week ago

I wouldn't stay here again, nice apartment, clean and presentable. However very small and low beams so had to walk around crouched down which was uncomfortable. Not suitable at all with a newborn baby and the amount of stairs to get up to the apartment. I know the clue is in the name but still felt like we was mislead by how many steps there was, 55 to be precise and then more steps up to the apartment. We was only provided with 1 coffee sachet for a whole weekend when there were 2 adults which I thought was so rubbish. We have always had an array of refreshment choice with booked accommodation. There was only 1 tiny mirror in the bathroom where again you was crouched to actually see i. The mirror as the beams were so low. No mirror in the bedroom or landing which again was very inconvenient and hard to get ready without a mirror to see. Cold apartment with old fashioned heaters taking ages to warm up. Expensive for what resources you actually got.

Sally O'Donnell

1 week ago

We arrived at Upton House at 10pm at night, which the hosts were aware of, to find the key code given was incorrect and we couldn’t get into the apartment. I contacted the phone number for it initially to go unanswered. Finally we got through to be told repeatedly us not being able to get access to the key was “user error”. They finally accepted there might be a chance the code wasn’t right to ring us back another 10 mins later to give us a different code, which worked. No apology. Given at this point it was nearly 11pm we were relieved to be inside only to then find the temperature in the apartment was at 12 degrees. We adjusted it but it was absolutely freezing and we had to sleep in our clothes to be warm enough. It was horrendous. The following morning I requested a refund and two weeks later after messaging numerous times and being told conflicting information I’m no nearer to getting a resolution. Ultimately, nice apartment but the customer service is terrible. If you don’t want to be left without access and/or freezing and being strung along with lies, find alternative accommodation.

Ruth Atkins

1 week ago

The location was great, size and layout of property were good. If there are no problems with check in etc then the communication is fine, price was good, check in info etc good, very much sounds like most of it is communicated with AI. The impression on arrival was that the house hadn't been stayed in for a while, there were a lot of small moths, it was cold, bedding was missing for the number of people booked, bedside drawer was broken and a lamp didn't work, there was a strange smell in the bathroom and the blinds are missing above the door so the sofa bed is overlooked from houses opposite. It also seemed a bit tired, there were dubious red marks on one of the bed throws, the sofa is stained, the single sofa bed is pretty old, when you open it up, the two end sections drop right down to the floor so it's like sleeping on a bridge! We arrived really late, and forunately, the second family arrived the following day, as it would have been really frustrating to have missing bedding for 2 guests after a 6 hours journey. None of this would have been an issue if there were a person to answer the emails. However, despite explaining the situation very clearly, the response was the same and didn't make sense - hence the assumption it was an AI assistant. It wasn't possible to communicate with anyone on the arrival night, and took a considerable amount of time and effort to get hold of someone to sort out the issues. We were travelling for a funeral, so not ideal to be spending the day sorting out bedding. Once we got to speak with someone who wasn't AI or in a call center, housekeeping came and delivered linen, but it wasn't the right things. The property could be great with a little bit of attention to detail, it just felt like it's more set up for groups of friends or stag/hen parties than for families or people not just wanting a bed for the night.

Samantha Johnson

1 week ago

Amazing property, in a superb location next to Whitby Abbey, catering for all our needs for a comfortable and relaxing break. The property is situated in a fantastic location, with stunning views both from the property over Whitby town and coast and along the costal path close by. The brewery / pub round the corner is also a great addition to the area and easy access down into the town either by foot or car. The communication from Host & Stay was exceptional, answered all messages promptly and we had all the information we needed - the online, downloadable guide of the property was an excellent touch too. Travelled with 2 teenagers and a dog and all thoroughly enjoyed our time here.

brian McMonnies

1 week ago

Very clean and access well organised

katie hill

1 week ago

The Host and Stay property we stayed at could have been lovely the owner had replaced both bathrooms and bought nice soft furnishings ,curtains and artwork but the property was badly managed and the property was incredibly dirty .We had arrived late to find a property which was extremely cold and it felt unwelcoming .There was 1 toilet roll for 2 bathrooms ,no welcome gift not even a biscuit ! Host and Stay did say after seeing the photos they would re clean on the Monday ( we arrived on the Friday ) We asked to be moved to a clean property but they said they didn’t have one for us .We decided that we would clean the property ourselves on the Saturday evening as we couldn’t relax at all .There was dust , dirt ,hairs and even excrement on the side of the toilet .We spent a total of 4 hours cleaning .Later that evening we got a message saying someone would come on Sunday .I explained we had done it ourselves but the house would need a deep clean after we left to improve areas we hadn’t cleaned .We didn’t clean the drawers out so couldn’t put our clothes away as dirty .I cleaned 1 cupboard so i could put some food away but left the rest .The property with a better property management company could be amazing .It needed deep cleaning and the fire safety improving to comply with the regulations .I will never again rent a property managed by Host and Stay .

Catherine Miao

1 week ago

Such a lovely and spacious home in a great location—it satisfies every element we were looking for!

Simon Bare

1 week ago

Well appointed. Comfortable beds. Walkable to the restaurants and the beach. Would stay here again. Some noise from the restaurant downstairs - but only in the living area.

Paula Borowiak

1 week ago

Great house for a get a way with friends and family. Beautifully decorated throughout. Cinema room was a real treat. Garden could be more secure as dog friendly..large gaps in fence. The Host & Stay team were really helpful. Managed the book in process extremely well. Response to emails was very quick. On line guide book is a great idea. Only real let down was that we couldn't use the outside area in the bright sunshine due to smell of fuel which was a shame. Otherwise it would have been a 5 star review.

Chris Miller

1 week ago

Excellent stay at The ArtsBank appartment in Saltburn. Fantastic location and a beautiful apartment. Thoroughly recommend.