Samantha Fletcher

2 months ago

Fabulous stay, great location, lovely clean property.

Joanne Bames

2 months ago

Cottage was beautiful and in a great location for walking to town and the heritage railway. It was clean, comfortable and had all we needed for a lovely stay. My only gripe were the amount of emails reminding me that if there were any breakages they were chargeable even though I'd taken out an insurance.

Mark Currie

2 months ago

Great communication property excellent great location

Emma Jepson

2 months ago

Beautiful little cottage and very well equipped for our stay. Great communication from Host and Stay. Everything was lovely and a little fenced backyard for our dog.

Jessica Smith

2 months ago

Lovely stay in Liverpool with Host & Stay. Really quick with communicating with me leading up to my stay and everything is exactly as advertised which was great. Good location as everything we needed was within walking distance. Would definitely recommend the apartments and the company!

Zoe Miller

2 months ago

Lovely apartment, fantastic views from every room. Very close to all amenities. Can't fault it.

Neil Shaefer

2 months ago

We we stayed in a great holiday home called Caedmon View which is in an amazing location in the grounds of Whitby Abbey. Furnished to a very high standard, parking for 2 cars, dog friendly, great responsive owners. I could go on but just book it and you will see for yourselves how good this place is.

Mia Williams

2 months ago

Great central location VERY over priced considering the following. Whole house needed a detailed clean mould on shower curtain, dirty rim round bath, cobwebs with a little 8 legged friend which yes nobody can help but that bad boys house wasn't constructed 1 hour prior to out arrival. Rust on both bins in bathroom and toilet. Window frame in bathroom falling apart with rust and blind well was it a blind ???? Mugs I kitchen all tea stained had to wash them all before use. Needless to say we ate out each night as cutlery was the same. No extras no little thing of milk in the fridge no welcome package etc. No communication when I text about cleanliness. Ever the steps hadn't been swept and the court yard well again all rusty and dirty. Could be brilliant if eve for detail was there even the cupboards all had previous guests old bits in a toy dinosaur broken drum 🥁 🪘 no attention at all. Such a 😞 dissapointment

Victoria Rutter

2 months ago

Although the house was as described and comfortable I wouldn’t use host and stay again. They use a dirty tactic to get money out of you the week before you go. One week before your stay you get an email telling you that you must either pay £25 insurance policy or transfer £250 cash as a security deposit (of which only £240 will be returned). If you choose the cash they will keep it for two weeks after departure and deduct £10 when they return it. If you don’t hand it over before arrival they won’t give you the keys. So having paid out the full balance for the house a week before arrival which is at this point non refundable. I have a week to either find £250 cash (off which a lose £10) which they will hold for three weeks (time on holiday and two weeks after) or £25 which I won’t get back. I have never before been charged for a security deposit they have always been refunded in full. When I questioned them they said the £10 covered administration. When I questioned this further they couldn’t give and details of what admin they needed to do but did say it’s not much money. I don’t object to security deposits. But I do object to being put in a position where I suddenly have no choice but to hand over more money or lose my holiday a week before I go. It’s dirty tactics!

Andrew White

2 months ago

A great place to stay for a short beach holiday Five minutes' walk from the beach, we were able to spend most of our time on the beach and in the sea.

Rose Maher

2 months ago

A great location with a well set out apartment, plenty of room to spread out. Easy access to the building. The night life wasn’t a bother with the triple glazing windows. Would definitely stay again

Kelly Rice

2 months ago

Practically Perfect in every way! As a multi generation family of 5 people, the house on Falkner Street was fabulous! More room than we knew what to do with, charmingly & wittily decorated with every modern convenience you needed to make it a home from home. Smack bang in the middle of the Knowledge Quarter and a lovely stroll into town - it met all of our needs. The check in and out process was simply but thoroughly explained and super quick comms when I requested a little local knowledge. Could not recommend enough!

Catherine Haile

2 months ago

Chartwell Close Marske by the sea… We stayed at Chartwell Close Marske by the sea. It was lovely bungalow. Very welcoming,clean,modern and had everything we needed for our stay. Nearby to Saltburn,Marske,Whitby,Redcar and many more lovely places and beaches. We would definately stay again. Date of experience: 25 August 2024

Dawn Beaumont

2 months ago

Fabulous house to stay in. Had everything we needed. Would recommend anyone to stay there. Whitby harbour just a few minutes away. Perfect holiday stay.

Christopher Sieber

2 months ago

Worst rental property experience ever! This company does not care about property condition and has lows standards of cleanliness and trustworthiness. Our rental, on checkin, smelled awful and was beyond filthy. The light fixtures were covered in months of filth and dust and every corner has cobwebs including every window and doors. The outdoor lighting didn't work on patio or front door! The back patio was covered in months worth of weeks and grass growing up thru spaces between pavers. Then the back patio had 6 bags of garbage that were left by previous renter. The worst part is that we notified Host and Stay immediately and though they guaranteed all our concerns would be remedied, no one ever showed up and nothing was fixed. For an 8 night stay for 2 people they left us 2 bath towels and 1 hand towel only. NO face clothes at all and zero shampoo at all. One quarter sized bar of soap is what we were given for 8 nights. Luckily I found the hidden stash of shampoo and body wash. Don't waste your $ on this awful company. Use someone else, like Air BNB.

linda hernadi

2 months ago

We have just stayed at a lovely flat in Liverpool, it was a really great value for 6 of us, clean and modern, well equiped with lovely decor. The host company was easy to communicate with and was very helpful in terms of questions. We even got a parking permit. Thank you for the experience!

Alexis Kami

2 months ago

Gli appartamenti sono in genere molto belli, ben tenuti e puliti. La comunicazione è ottima, rispondono sempre molto rapidamente, prezzi forse un pochino alti.

Mike Gill

2 months ago

Staying at Captains Retreat Whitby. Arrived Friday 5 days ago for a week's stay. Host & Stay manage the property. On arrival no Internet or TV (Smart TV). This has still not been fixed or an alternative provision made. Host & Stay did not even contact owner for 3-4 days. Kept promising it would be fixed or someone would visit but no action. All lies. Turns out Internet has been disconnected presumably for non payment. Promised reconnection Monday now Wedneday evening no change. Other problems stained smelly carpets (need proper clean), table legs broken so wobbling all the time, chair leg loose, smelly toilet downstairs. So AVOID Host & Stay (poor or no service), and Don't stay at Captains Retreat (accommodation not fit for purpose).

Adams & Rose

2 months ago

Such a terrible experience with Host & Stay in Whitby. Broken bed, filthy exterior and interior and smelly drains. Host & Stay are not transparent with their costs. You are forced to pay a £60 cleaning cost, you should expect a certain standard. We left this place early and found a beautiful property for our final night, our friends who we visited in Whitby were horrified when we invited them in. This company unfortunately makes Whitby and Airbnb look bad in all of this. By far our worst travelling experience in 30 years worldwide. My advice…Stay away from Host & Stay.

Shannon Allen

2 months ago

We did not enjoy being locked out of our accommodation until the following day or when we tried to get in, being charged £250 (which we still haven't had refunded in full). Once we got into our accommodation, it did not help having to clean the previous guests rubbish of the kitchen surfaces. It also did not help when the did not have the amenities they described. As a paying guest, it does not help being ignored for 10+ days regarding a complaint and eventually having to have Airbnb refund you themselves as they acknowledged Host and Stays have violated their terms. Not great service!