Jayne

3 days ago

Having our own space was clean

Only issue was not able to check in while 4pm that's most off the day gone

Jayne

3 days ago

Having our own space was clean

Only issue was not able to check in while 4pm that's most off the day gone

Tes

2 weeks ago

The apartment was lovely! Spacious and the shower was great. Fantastic location. I would recommend it!

Getting the right code for the key box would have been useful. I waited over an hour for someone to get back to me. The oven hadn't been cleaned since I don't know when and smelt of dead pig. Only one toilet roll for 4 nights?
The electric radiator in the cupboard is a fire hazard. It smokes... I mean seriously smokes.

Magda

2 weeks ago

Great location; by the beach and within walking distance from all the attractions, restaurants and bars.

Few little improvements could make this apartment 5 stars.

Lynne

1 month ago

Location perfect. Place was disgustingly filthy, poor state of repairs. Pics must be very old ones. Matresses really badly stained with I hate to think what. Mould in bathroom. Very cold. Tv weird channels- crime, horror, animated cartoons. Pans burned food ground into them and plates, mugs very badly stained. Parking nightmare in that area too, all permits only other than seafront where £3.60 for 2 hours. To top it all bad storm on day we arrived- big leak appeared in two rooms on ceiling and wall. My advice choose somewhere else not here.

Place was disgustingly filthy, poor state of repairs. Pics must be very old ones. Matresses really badly stained with I hate to think what. Mould in bathroom. Very cold. Tv weird channels- crime, horror, animated cartoons. Pans burned food ground into them and plates, mugs very badly stained. Cold, heaters locked at low temp.
Parking nightmare in that area too, all permits only other than seafront where £3.60 for 2 hours. To top it all bad storm on day we arrived- big leak appeared in two rooms on ceiling and wall. My advice don’t stay here.

Vicky

2 months ago

The location and general design of the apartment.

We never got the promised scratch card for parking nearby even after repeatedly asking for it. The front door key did not work. Hot water was not available. The contact person at Host Stay kept promising to solve the issues but nothing happened. We spent considerable effort re parking the car and were less able to relax.

Judy

2 months ago

Excellent location, clean and well presented. Parking permits supplied which made parking much less stressful. Communication in advance of and during the trip was excellent! Some essentials were not provided very generously - could only locate one toilet roll and a tiny amount of washing up liquid. We had to buy our own washing up liquid and scourers. Couldn't locate cleaning spray to clean the kitchen after cooking. Overall pretty happy!

Julie

3 months ago

It was close to all the facilities, apartment had everything we needed.

Beds could of been a bit bigger

Will

3 months ago

Location awesome beds were comfortable

Hob didn't work, pans were all burnt and un useable, broken blinds , broken chairs

Lynne

3 months ago

Comfortable flat in a great location. Felt safe and secure
And all attractions in a good walking distance. Would definitely consider staying again!

Patricia

4 months ago

Location was great close to all amenities great for shops pubs and restaurants fish shop.

I didn't like having to leave the front door unlocked as we were on the first floor but the key we were given didn't work in the lock

Sarah

4 months ago

The apartment was lovely spacious with a view of the sea
Really clean and modern

This is our only negative. Parking permits where not left as they where stated to be on the website so we had to pay to park after waiting for 3 hours for them to turn up as promosed after 2 phone calls to booking.com

Daniel

4 months ago

Good location for the town.

No parking permit left so we had to pay to park the first night. Nobody was bothered about sorting this issue and have still not been reimbursed for it. So many letters behind front door we had trouble getting in. Not a great cleaning job done throughout. Shower only had hot water once all week. Felt very much like converted student digs.

Nicola

4 months ago

Location was brill, lots of sunlight in the property

The lock on the apartment door was terrible only one screw holding it in, not secure at all, needs a new lock asap!!
The blinds and windows could do with a clean

Neil

4 months ago

location was fine.
shortish walk into town.

Beds could have been firmer.
No can opener.
Broken mug left in the cupboard.

Knox

5 months ago

I liked the location, I really like the apartment. Had a great stay would definitely come back.

The sofa was a little uncomfortable. But apart from that everything else was fine.

Ian

5 months ago

Very nice apartment, open plan and spacious.
Two decent sized bedrooms spaced well apart.

Being hit for insurance 9 days before arrival. This should have been mentioned when paying for apartment months earlier.

Sandy

5 months ago

The lock doesn't work properly. And there's hair on the pillows. The boiler is switched off,and I didn't know it takes time to heat up for hot water.

Bernhard

5 months ago

Modern and good equipment Flat in a very good location.

Colin

5 months ago

This was a lovely three day break in Whitby. The accommodation was ideal for what we needed. Comfortable, spacious, and it had what we needed for the time we were there. Ideal for kids and families as it’s right next to the beach and main centre, but also quiet. Parking is a nightmare! We were promised a couple of free parking passes on arrival but this wasn’t the case. It took a couple of hours to sort that out and find parking before we were able to settle. Something we could have done without after a long journey. It was eventually sorted. We also discovered the following day that there was no hot water either, but managed to find the emersion heater.. but it didn’t warm up until the following day! Cold showers for the day unfortunately. And although we didn’t need it, the apartment didn’t have a freezer, just for
people to note for anybody who is looking to stay for any longer than us. Apart from these minor points, a nice location and ample place to stay for a short family break

Imogen

6 months ago

We stayed for 2 nights with our baby and dogs. We all had a lovely time, great location, easy access to the property and no issue during stay. Thanks a lot :)

Eileen

6 months ago

I received an email giving the location of the lock box, the code and a telephone number if needed.
It was easy to access the property after a couple of attempts to open the box.

Katie

6 months ago

The location

No parking pass left. When raised with the company, 20 minutes on the phone, received a message the following day at 11am to say left in lock box, but parking is free after 6pm so it didn’t matter. (No apology)

The property was filthy. Cooking utensils and equipment were unusable. Dishwasher tablets left (with no dishwasher)
The shower grout was black. You have to walk into the shower to turn on. Took around 30 minutes to heat up.
The lock to the front door was used by guests in other properties. Was locked out at one point during the stay. Some times the lock was left open. The property felt really insecure, particularly as a ground floor property.

Have submitted a complaint (will respond in 7-10 days)

Charlotte

7 months ago

Great stay, lovely and clean apartment and ideal location! No issues and great communication with the company Host and Stay. Thank you

Warren

7 months ago

Great location

Parking

Susan

7 months ago

Location fantastic lovely rooms

Shower could not be accessed while fully clothed getting temp right pluss there was no hot water in kitchen or bathroom even after running the hot tap so did not use shower just in case it was cold as would have had to stand with no clothes on glass could be better at other end of shower pluss no hooks in bathroom to put clothes or shelving pluss tv not programmes to watch freeview do not have accounts for apps

Terry D.

9 months ago

This was not the property we booked to stay in but due to an agent's admin error we were booked in here. We were asked to pay 2 different accidental damage waiver fees and spent hours on the phone trying to sort this out, we eventually got a refund for one of them.

Communication with Host and Stay and VRBO was poor, we kept getting passed from one person to another and were often put on hold or the line went dead.

The double beds were against a wall which meant climbing over each other to get in and out of bed.

The TV did not have normal channels such as ITV, BBC etc so I guess the property owner did not have a TV licence.

The pans were dirty and unusable, the table was too small and did not have enough chairs for 4 people.

The sofa was uncomfortable and the 2 basket type chairs were damaged and falling apart.

The shower did not have a grab rail or non-slip mat.

There were no cupboards, drawers or shelves to put anything in, you had to put your clothes on the floor when you went to bed.

The front entrance door was insecure and often left open by guests in the other flats.

The location was OK as it was only a short walk into Whitby town centre.

Marroquin

1 year ago

It’s okay

Nothing all good

Elaine

1 year ago

Perfect location

Wendy

1 year ago

Perfect location, easy to find, simple access instructions, perfect for our stay.

Jordana

1 year ago

Brilliant place to stay! So close to Whitby, 2min walk to whale bone arch. Lovely neighbourhood, bakery down the road. Just brilliant accommodation! Would definitely recommend- thank you 😊

Annabel

1 year ago

Convenient location and great value for money. Thank you

Phatchara

1 year ago

Very clean and comfortable

N/A

Phyllis

1 year ago

Cleanliness of towels bed linen comfy bed

Cobwebs ,guck in mug , unclean utensil drawer . Windows would not open mould on tiles in bathroom No parking voucher left for me on arrival ? Sparsely furnished in lounge does not accommodate four people . two seats only for breakfast table .

Laura

1 year ago

Big and comfortable

It was very dusty and looked like it hadn’t been stayed in for a while

Lucie

1 year ago

Loved the location, bedrooms a little smaller than expected and a freezer box in the fridge would be helpful as couldn’t make ice for our drinks! Would still highly recommend though!

Barbara

1 year ago

Location

Noisy neighbours late at night, hallway looked scruffy with leaflets, paper and post scattered all over. Bedroom very small no wardrobes or draws.

Mark

1 year ago

Great location, right near the top of West Cliff. I was doing a few days walking and this place is right on the Cleveland Way and just above the harbour.

Other than the location the property was only ok. I'm not a picky traveller at all but there were a few issues that bothered me. The first is a general issue with Host and Stay who only communicate with you after you've confirmed your booking that you need to be "verified" and that they're going to either take a 250 pound, refundable bond - with a non-refundable 10 pound service charge - out of your account, or charge you 25 pounds to cover you for 500 pounds worth of damage. If you're only staying one night, then this increases the per night rate considerably and assumes that you're going to damage something. Also, in this case, the property was pretty grubby when I arrived. The coffee table hasn't been cleaned in years and anything laid on it stuck immediately. Makes you suspect that the rest of the cleaning has been the same. No dishwashing liquid. One coffee pod. Just overall got the impression that the owners weren't that bothered. I won't be using Host and Stay again.

Eves

1 year ago

Position and decor were lovely.

No light bulbs in bedlamps. No hooks, shelves, antislip mat in bathroom. No small hand or face towels. No washing up liquid or pan scrub (dirty cups in cupboard). Not enough loo roll for our short stay. Not enough dining chairs. Not enough storage for clothes. No icebox in fridge. As it was cold the heaters needed to be on and did not come on as mentioned in the guide. I had to sit on the floor and mess for ages to get them to work. One I just couldn't get on. Dusty areas under sofa and beds, in corners and blinds really dusty. No battery in clock (mum with dementia commented constantly about it being 10 o'clock) Difficult to locate keyboard which took 5 attempts to openas i think the buttonsare worn (i use same type on my aunts house). If I had been paid £60 to clean that apartment (as was stated) it would be immaculate. So that aspect was very poor value.

Gemma

1 year ago

Great location

Really needs a deep clean. Dusty furniture and blinds. Dirty windows and dirty glasses. Building could do with signage as it has a for sale sign at the front. All blinds were closed. It actually looked unoccupied. Had to ring hosts to confirm it was the correct building

Benjamin

1 year ago

Flat with good facilities in a perfect location. Only criticism is the place could be cleaner. Some mould in the bathroom and dust in other places. Would recommend though!

Elly

1 year ago

The flat is in a very good location, close to beach, town, cafes etc.
It was neat and mostly clean. Dusty here and there and shower needs a good bleach, very mouldy. Windows are all very dirty but I'd say this is due to being close to the sea.
Kitchen also could have had more thorough clean.
Beds very comfy, and very fresh.
asked for earlier check in as 4pm is quite late but they could not accommodate this due to their cleaning policy..
TV was also not working. Messaged host, they said they would look at it when we left.

Clare

1 year ago

Great location and cosy flat

Disappointed that the promised parking permit was not left. I phoned to enquire but they couldn't deliver it until next day which was too late as we were only staying one night. I have seen in the reviews that this has happened a few times before. This really needs to be resolved so not to ruin people's holiday experience by parking far away at cost.

Anonymous

1 year ago

it was light airy and clean with lots of space and perfect location.

the Wifi only worked in the main sitting room and not the bedrooms so the teenagers were not happy about it.

Louise

1 year ago

Very convenient location . Clean and comfortable.There was no parking card at the property. Had to pay for public parking and wasn’t advised on the nearest. But they reimbursed the parking we had to pay and were helpful.

Sarah

1 year ago

Perfect location

Clock needs a battery in the lounge, and not enough drinking glasses. The lock box for the keys was very difficult to get into

Catherine

1 year ago

The flat was in an excellent location - right by the beach and close to the centre. It was clean, tidy and comfortable. Would definitely recommend.

Sue

1 year ago

The location very good , apartment nice

Called and emailed for parking permit from bad experience in the past . No parking permit left even though it was promised . Did not receive till next day and late
Not enough towels or shower gel etc
Terrible communication from host and stay . Then got accused of damage !
It’s a shame have stayed in Whitby with this company for many years , feel sorry for the owners of the lovely properties

Andrew

1 year ago

The street is split, 1 side terrace, other side where accommodation is, is the Promanade

Colin M.

1 year ago

Great location easy to get to town, bars and restaurants

Greg W.

1 year ago

Nice property, very close to West Cliff attractions.
Nice sized rooms, comfortable beds, good wifi, very clean, easy check-in.
Good service from the lettings team - we initially only had a 2-day car parking permit, but when we asked for a longer one, they sorted it out, no hassle.

Sarah

1 year ago

Lovely location and comfy beds, would return!

Andrew

1 year ago

On arrival the property was freezing cold and no parking permit had been left this was left the next day this didn’t cause us any problems but we would have thought the heating could have been switched on we had a small child with us and it took a while for it to get warm and longer for the beds to warm up

Xinyu

1 year ago

The place is very comfortable and very short distance to all the restaurants and attractions. The beach is just around the corner. View is beautiful. Clean and warm.

Jon

2 years ago

Lovely couple of nights stay, lovely spot not busy but very close to town. Would recommend and book again.

Clare

2 years ago

location

scaffolding blocking windows! windows could not be opened so horribly stuffy and claustrophic. we would NOT have booked this appartement if we had known. completedly spoilt our trip which was a treat at a time when finance very tight!

Chris

2 years ago

Location

The address link took us to the wrong place and we had to ask the guest house across the road for location.

Anthony

2 years ago

Location was fine stay was self catering. Clean towels and bedding. Nice bathroom.

Size of bedrooms were small no room for storage. Beds uncomfortable although clean. Pans were unusable due to coating scraped off so they were rusty. Not enough normal glasses.

Moorehouse

2 years ago

Cleanliness of apartment and comfort.

Pans could do with renewing ie rusty inside.
No frying pan.
Not enough shelves in bathroom.
Could do with coat hooks in lobby.
Screw needs sorting on carpet strip bedroom doorway.
Nothing serious enough to put me of staying again.

John

2 years ago

hooks for jackets

Eileen

2 years ago

Great location. Everything we needed for short break. Very quiet but very acceptable location. Minutes to beach & town centre. The W parking permit covers the road right outside- where we managed to park.

Bit difficult to find by address & post code.
One window in living room would not open.
Windows need cleaning. But does have sea view.
Shelf in bathroom would be useful.

Katie

2 years ago

Great place to stay for a short break with kids. Great location and space, local parking, bedding and towels clean. Brill shower and bathroom very clean. We’ll be back :-)

Christopher

2 years ago

I arrived at the rental property to find scaffolding all over the front of the apartment. I wasn’t informed about this and would have booked somewhere else if I’d have known.
Unable to open the windows in the heatwave due to the dust. Cans of paint were left in the hallway too. I asked for a 20% refund which I thought was fare but they’re insisting on no more than 10%!!
Very disappointing.

Location

Kavita

2 years ago

Very easy check-in. Everything was within a walking distance: the beach, restaurantsand sightseeing. The beds were very comfortable

Karen

2 years ago

great location & dog friendly

quite warm and unable to open main room windows due to scaffolding

Graeme

2 years ago

location

various minor issues , which in fairness we probably should of raised through the stay rather than at the end, nevertheless the lack of fire alarm which we only noticed 30 mins from checking out after 3 days stay was definitely worrying

Shahzad

2 years ago

Really nice flat and very clean. Great bathroom. Brilliant location and easy to get into town, station and The Abbey. Communcation very clear and simple. Close to beach.
Would recommend staying here

Nicola

2 years ago

The apartment is in an excellent and quiet location, very close to the beach and a short walk into the town centre. Inside was clean and comfortable.

The entire building was covered in scaffolding with builders working on site when we arrived. I had to call to check we were at the right house! It was difficult to find the lockbox "behind the hanging basket" - there were no hanging baskets, just scaffolding and dust.
Many houses had scaffolding on the street and I get that building repairs have to be done. In addition, inside the apartment was ideal for us. However, we had builders walking around outside our first floor window, which meant we had to keep the blinds shut. Fortunately the builders did not arrive on Saturday morning, if they had that would have ruined our stay. Given I paid a lot of money for a night there I think we should a) have been warned about the building work and b) paid less!

Cynthia

2 years ago

Nice location, nice apartment

there was scaffolding up around the entire apartment and workers right outside the windows all day long when we were trying to relax and nap and cook because we were on holiday. Also, it would be nice if there were a freezer. We bought frozen food before coming to the property, but there's only a refrigerator.

Chris

2 years ago

we got £100 discount after complaining

rusty pans, faulty hob, windows not working, didn’t feel safe or secure, front door latch hanging off. to top it all, there was a building site with scaffolding outside the whole of the building

Claire

2 years ago

location. comfy beds

scaffolding outside. living area not as nice as bedrooms, telly difficult to work

Amanda

2 years ago

In a great location. Lovely and clean. Everything you need

Sqeaky floorboards

Daniel

2 years ago

Centrally located, clean and easy self-service check in. All the facilities you'd need for a short break and would definitely recommend.

Michael

2 years ago

Great place very close to the beach and the town. The apartment is really nice with fab quality bedding and furniture.
The 2 bedrooms are also away from each other so quite private. Would definitely recommend it.

Kate

2 years ago

good location very clean

front entrance need front door painting not a good welcome front door kept being left unlocked although our flat door locked still caused a worry regarding security of property

Alison

2 years ago

Very comfortable apartment and in good condition. Lovely comfy beds. Nice big shower. Everything you need in the kitchen and a nice touch with the tea/coffee and milk there for arrival.

Would have loved a bath.

Steven

2 years ago

The location was excellent and very handy for everything in whitby. It was a very quite street and the parking was easy to find. The facilities at the apartment was perfect with plenty tea, coffee and milk as well as cleaning products to use.. It was also clean and tidy inside.

Kerb appeal could have been better with a lick of paint on the front door and the windows were very dirty outside. The pillows were a little hard but that’s our preference that we like soft pillows, maybe have a couple of each so people can choose.

Jackie

2 years ago

Perfect location & very well kept. Up to date and equipped with everything needed for a comfortable stay

Victoria

2 years ago

location was excellent

lack of shelves/ hooks/ drawers

Ian

2 years ago

Ideal location with plenty of parking available at the time we were there (late March). Lovely apartment clean and fresh, slept really well in comfortable beds.

Ruth

2 years ago

The apartment suited our needs very well. The location was excellent - very close to all the amenities

Squeaky floorboards 🤣

David

2 years ago

looking from outside looked tired but inside only a few easy fix problems easy access to all areas if you like walking

No coat hooks could do with better seating only 2 chairs at the dining table The outside door did not lock

Craig

2 years ago

Great apartment. Clean and modern with plenty of equipment included. Comfortable for 4 people. Perfect for a few days in Whitby. Will definitely be using this one again.

Andrea

2 years ago

location was very good near the sea, beds very comfortable, quiet apartment

no freezer compartment in fridge, bathroom door lock broken unable to open from the inside if fully shut ( scary being locked in). no frying pan and the sauce pans were cheap tin and very burnt this was a surprise as everything in the apartment was excellent quality

Heather

2 years ago

convenient, clean, spacious

A few minor improvement would have made it a perfect stay.
the bathroom door has a fault handle unit and both of us got stuck in there on separate occasions
the saucepans could do with being changed as a few of them are badly marked.
A hook on the back of the bathroom door would help to put bathrobes /dressing gowns on
hooks on the main door or on the wall for coats would also be a great help.
otherwise it was lovely stay

Claire H.

2 years ago

We have just come back from a short break in Whitby and we have had a lovely time. The apartment was spotless and is very modern and lovely. The instructions we were given via email were very good and easy to follow. Will definitely book with Vrbo again in the future.

Steven

2 years ago

Lovely little place, great location. Parking difficult but probably due to time of year we stayed. It is quite loud when others enter/exit the building, nothing the hosts can do about that but any light sleepers or people with very young children need to be aware of that. Only reason it is not 5 stars. We will definitely stay again.

Emma

2 years ago

very simple but modern beds very comfy and the kitchen had everything we needed.

couch a little bit small to get comfy on.

Harriet

3 years ago

Space, Location, Soft furnishings and interior

No normal TV, just catchup. The only ‘live’ TV channel we had access to was BBC1.

The main door to the building did not lock, people in and out all night it didn’t feel very secure.

Sarah

3 years ago

The apartment’s location is brilliant - one street from the seafront and within walking distance from the town centre. Everything was clean and tidy and the host was really responsive. The only reason I’ve not rated higher is that we felt the apartment was quite basic for the price but this is reflective of the market more than anything I think! Also thought the outside was a bit shabby so our initial impression wasn’t as good as it could have been.

Christopher

3 years ago

As advertised. Note parking is very difficult.

Sally

3 years ago

Great apartment in the best part of town right next to the promenade
Exactly as pictured and described

Ajay

4 years ago

Great stay, prompt communication throughout. Would highly recommend.

Marise

4 years ago

Great dog friendly apartment for a short stay in Whitby. Perfect location, convenient parking and great communication by the owners. Would definitely recommend to others and stay in again ourselves

Nigel

4 years ago

Perfect location for ease of access into Whitby. So clean, beds so comfortable with crisp linen. Would book again in a heartbeat

Dianne

5 years ago

Lovely place, very clean. Must be prepared to walk - a lot - in Whitby.

Kevin

5 years ago

Nice clean apartment in a great location, we enjoyed our stay

David

5 years ago

Modern apartment, very clean with quality linens comfy beds and great location