Host & Stay | Turnstone
Entire rental unit in Saltburn-by-the-Sea, United Kingdom
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Bedrooms
Bedroom
1 king bed
Amenities
- Hair dryer
- Shampoo
- Hot water
- Washing machine
- Dryer
- Essentials
- Hangers
- Wifi
- Dedicated workspace
- Kitchen
- Free residential garage on premises
- Pets allowed
4.55 · 20 Reviews
6 months ago
Terrible host. Used this flat twice (it is a nice flat, though is ageing fast), never again.
As soon as you've paid for the holiday you get an email asking for more money (a 'damage deposit/waiver') before they will send the check-in details. It may be mentioned in the description, but it's still cheeky and greedy.
£65 cleaning fee yet the bedding hadn't even been changed (could tell by the smell, plus there was a used tissue between the sheets - not nice!). Bits all over the kitchen floor and living room. Rubbish under the (broken) sofa.
Great cutlery - 1 knife and 2 forks. And no washing up liquid!
Their responses are insincere. As soon as we got there we saw that the kettle is still faulty (goes off before it's boiled half the time), the hot tap wobbles and the sofa is broken (all of which we highlighted to them when we stayed there 10 months earlier, their response was along the lines of 'we really value your feedback and will endeavour to correct these problems').
Location
Saltburn-by-the-Sea, England, United Kingdom
House Rules
- Check-in after 16:00
- Checkout before 10:00
- Self check-in with lockbox
- 2 guests maximum
- Pets allowed
- No parties or events
- No smoking
-
Additional rules
Host & Stay are committed to our owners that their homes are protected during bookings. For this reason, we require all of our guests to transfer a £250.00 Damage Deposit (subject to a £10.00 administration charge) or, to purchase an Accidental Damage Waiver for £25.00 which will cover you for up to £500.00 of accidental damage during your stay.
Safety & Property
- Carbon monoxide alarm installed
- Smoke alarm installed