Barbara

1 week ago

The location and living area were great for our group of six

A few very minor issues

Stephen

2 weeks ago

The digi box for the key was worn was a bit of a faff to open especailly as we arrived in the dark

Robert

3 weeks ago

Location is great although the road is busy and noisy. House is modern.

Standard of cleaning was not great. Property had a number of known maintenance issues that had not been addressed before arrival - broken toilet seat, damage to skirting from leak, loose tiles to bathroom, a note on shower to say not to use it for too long as it floods the bathroom. Hairdryer did not work and we had to purchase one first thing in morning.

James

1 month ago

Spacious and well furnished

Nothing

Elaine

1 month ago

The location was great. The property was perfect for our family and the garage was a bonus too. Lovely view from the apartment.

The bathrooms on the middle floor could do with some refurbishment. The main bathroom appears to have a leak.

Deirdre

3 months ago

The accommodation was very smart and comfortable. The beds and bedding were of superior quality. Wonderful view. The location is perfect!

Not much at all to dislike. A touch tiring as the accommodation is over 3 floors..but we knew that.
A couple of kitchen items missing..sharp knife, wooden spoons, a colander, but hey, we managed..oh, and the large clock on the wall without a battery..if I'd had one I would have changed it.
Just needs a little TLC, but all in all, it's a really lovely place to stay..

Nigel

3 months ago

Fantastic property in a great location within easy reach of everything in Whitby

Laura

3 months ago

The location and view over the marina in Whitby.
The large choice of bedrooms.
Stylish well-equipped kitchen.

The bathrooms needed a deep clean, showers had blocked drains which smelt and were not clean in the corners. Dirty towels left in bedroom. Clean ones as well though!
Not very personal or efficient dealing with a company by phone not the owner when help required or issues needed sorting.
Non-refundable damages deposit had to be paid, irrespective of whether the house was left tidy and in good order.
The top floor had no blinds or fans and was uncomfortably hot in July sunshine. The windows didn’t open in the house, (no key?)and the upstairs door stuck at one opening only.

Kelly

3 months ago

The location of the townhouse is fantastic and a huge bonus to have the open living area onto the balcony with great views of the river. Its in easy reach of the town.

The rooms were smaller than what they appeared to be on the photos and the front bedroom was very hot with only 2 working windows. The noise of the seagulls in the early hours of the morning 4am was quite annoying so ear plugs would be recommended so not to be woken. The overall decor could do with re-doing in places with attention to detail as the photos look superb. We had to hoover on arrival and there was no made bedding for the sofa bed or sheets to use. If you have a car it only accommodates one small car in the garage, not a 7 seater like ours.

Kathryn

3 months ago

Could have been cleaner
……bathrooms a bit shoddy ……no coffee machine toaster didn’t work no oven cloths and useless can opener

Elaine

4 months ago

Location/balcony & beds were good

I will put a more detailed description later but if you are in this property now I feel sorry for you, front ensuite floor grimy, bathroom overflows-informed Host & Stay immediately with no response so I rang them about the kitchen bin/cupboard smelt of sick and was told it had been bleached then told I could go in the cupboard and throw it away-I did not want to touch it, toaster does not work and other things broken. pairs of pants and socks in the drawers (not ours)-Host & stay do not care-they have your money! The £10 admin fee to take your money is a scam I have complained as all of this has made our stay here ruined they will not return my damage money until up to 14 days when it was clearly cleaned yesterday! Ive seen other complaints and a fob off replies from Host & stay saying sorry. If this is your property get rid of Host & Stay! They are running it into the ground and could not care less about you or the people staying there.

Nicola

5 months ago

Location

It was unclean, bins not emptied, nuts left on the floor, holes In the bedding, mould in two showers, carpet have not been hoovered, ashtrays full of cigarettes, stick substance on the sofa. We had to fully clean the property on arrive to use it.

There was No blind in the lounge so unable to sit on the sofa due to the sun. There was lots of noice from the pub and house next door. The front door is not safe for kids as they can turn the lock and get out it’s not a key lock

I rang to complain with no answer, I emailed a
Complaint which took well over 24 house and they offered me a cleaner at 5pm the night before leaving. I I was asked to submit a complaint via email which I did, I was then asked to submit a the same information on a complaint form, meaning my complaint had been submitted via phone, messaging service email
And a complaint form. It is not over a month since we have been and my complaint has not been resolved and I am not getting a response to me email sent over a week ago.

When paying over £200+ a night is not the condition or service I expect to receive.

Robert

5 months ago

Had aboslutly everything we could possibly need.

Jill

5 months ago

The location was perfect and our view from the townhouse was fantastic. The kitchen had all amenities needed.

Could have done with an extra key because we were 4 adults and a child who wanted to be more flexible. Some shower caddys would be useful for guests to store their toiletries. One of the showers had a notice not to shower for long as drainage slow which needs attention.

Sheila

5 months ago

Spacious kitchen/dining table and sitting room with balcony big enough for 8 people.

Cafetiere was broken! Plus I couldn't find a sieve nor colander.
No shelf in bathroom which was a pain for toothbrush n toothpaste n deodorant etc etc.
Elaborate bathroom sink.
Garage quite a neat fit for my car.

Georgina

6 months ago

Location

The noise was constant from outside.

Caroline

7 months ago

We had a great stay. The house was comfortable, beautifully furnished and had everything we needed. The view from the living room and the front bedroom was fantastic! The house was in a great location and very close to the town.

Even with the heating off, the house was very warm, particularly in the twin room. It would be good to be able to open the skylight or have the use of a fan.

Another toilet roll in the main bathroom please as it is shared between 4 people .

Grimes

7 months ago

the house was beautiful great location clean tidy couldn't fault anything would definitely recommend and we would definitely stay again bonus there's a pub right next door 😀

Bernadette

8 months ago

Location perfect, comfort perfect, house perfect.

Brogan

8 months ago

Great location with beautiful view of the bay. High quality specs and communication was great. Would be happy to stay here again :)

Angie

9 months ago

Lovely place everything was great until we realised the heating wasn’t working and reading the guest book they knew about it as the previous guests the week before told them. All in all we would return great location and lovely views of the harbour.

Rachel

10 months ago

Location was excellent & the property was fabulous

Nothing

Steve

11 months ago

Location was fabulous and the actual apartment was amazing !

Nothing

Laura

1 year ago

Excellent location. Beautifully presented apartment, lots of space for a party of 6 adults. Well equipped kitchen

Disappointed that the main bathroom shower was not working.

Anne

1 year ago

Location and view

Dave

1 year ago

Such a lovely house. Close to everything you need and places to see. Very clean. Great views!

David

1 year ago

Lovely place and a great location overlooking the estuary. Very modern with great facilities and all the mod-cons. Would recommend it highly.

John

1 year ago

Brilliant view of harbour spent many hours with doors open looking out. Location fantastic. House briĺiant. Recommend 10 out of 10

Everything. Such a well equiped and modern up to date apartment with top notch furniture and fittings
Loved it loved it . Roomy so u could get away from others for some down time if needed
.

Zehra

1 year ago

Lovely, modern house, has everything you need. Balcony is great, lovely views. Beds very comfortable. Very close to amenities.

3 storeys not really suitable for anyone not used to stairs. A bit too close to the pub next door, could get noisey. Also only 1 parking space for a place that sleeps 8 is not great.

Lindy

1 year ago

The location is great, just a short walk from the restaurants, cafes, shops and beach, but far enough away that it is quiet in the evenings. Would definitely return!

Stephen

1 year ago

Rodent problem

Nick

1 year ago

Excellent stay. Fantastic balcony and view. Finishings of the apartment are outstanding and the location is great.
Only improvements that I could suggest are earlier check in then 4pm and later check out then 10am

Olivia

1 year ago

Amazing stay with friends and children. Will definitely visit again!

Tracey

1 year ago

Yes

Location and the set up.

Dee

1 year ago

The location, decor and facilities were great

We found some previous families things in a drawer, like razors toiletries etc
Also had to call someone out to sort something out quite urgent, they were very good also a chair leg was broken, we saw this on day 1 and never used it

Richard

1 year ago

Fantastic location

Stannard

1 year ago

Very good position, everything in working order.
Especially liked the balcony.

Showers, grouting, required replacing, a little mould in the shower.

Sarah

1 year ago

Fantastic location in Whitby with fabulous views over the harbour and a lovely balcony to sit and watch the world go by.

The booking system was a huge hassle in terms of trying pay the deposit and then wait a considerable period of time to get it back.

Keith

1 year ago

From the moment we arrived we just could not fault a ything about the property

Have to say l was disappointed in trying to talk to someone about concerns l had prior to my visit very disappointing and persona7l don't consider texts as personal contact and please don't pre judge my response as an age thing as l have had 40 years in business development so have first hand experience in customer service

Maxine

1 year ago

A little hidden treasure.
Perfect location. The house itself is amazing. Comfortable, fantastic layout, and great for a family getaway.

Susan

1 year ago

Superb house, excellent facilities. View amazing

Audrey

1 year ago

very modern and clean . good location

Zheng

1 year ago

Good apartment

Lee

1 year ago

Amazing place can’t wait to go back

Lea

1 year ago

Great location and good size property with all amenities

The house wasn’t as clean as expected windows very dirty work surfaces not clean carpets needed hoovering! Got charged twice for holiday which took an hour of phone calls to sort while away!

Ashleigh

1 year ago

Comfortable stay, spacious, great location

Only problem was hot water tap on the bath didn't work so was unable to bath my young children

Mike

1 year ago

Excellent property in a beautiful setting with great views. Host was great with communication and offered a fantastic guide book for property and location.

Heidi

1 year ago

The Townhouse offered luxury accommodation for our recent stay with friends. Beautifully equipped with quality equipment and beautiful home wares and artwork. We will definitely be back next year

Sophie

1 year ago

Perfect location, immaculate property, wonderful views.

Nothing, it was perfect

Lisa

1 year ago

Fantastic apartment, very nicely decorated and we had a lovely stay. Plenty of kitchen facilities, rooms were all lovely. Garage very handy but you can also park for free on the street opposite (just be careful though as when you get further up near the Fleece Pub the on street parking is chargeable). Easy short walk into Whitby with plenty to do and see. It’s not obvious from the property description but 2 of the double bedrooms are en-suite with a family bathroom serving the other double bedroom and twin room. 2 of the double beds are also very very firm so we didn’t sleep well at all but ok if you like a firm mattress. But that didn’t spoil our stay and we would certainly rebook the same property again.

Firm mattresses

Jennie

1 year ago

The property was so lovely and spacious the beds were very comfortable so much so I went today and brought the pillows and duvets they use! The company are very good and helpful and manage the booking really well. There is a garage its quite tight but we got our evoque in fine. There was lovely touches like nice toiletries and tea and coffee avaliable when we got there.

Doorbell didn't work so we had to watch out for our takeaway as living room on 3rd floor so wouldn't hear a knock

Michael

1 year ago

the space the amenities were amazing. we didn’t realise the property was that big. the view of Whitby harbour was fantastic and the location made it easy to walk into town.

word of warning if you are bringing a big car it may not fit in the garage our mini clubman only just squeezed in

Karran

2 years ago

Fantastic location. Parking space was a good addition. Great views of the harbour.

Hot water tap in bath didn't work, freezer was broken.

Sharon

2 years ago

Lovely apartment with great views and plenty of space. There is a garage for parking one car which is very useful in Whitby, however the space is tight so would check with host if you have a large car.

Stephen

2 years ago

Excellent location, lovely accomodation,hard pressed to find anything more convenient with excellent view, very clean with good facilities.we will definitely be back to this accomodation.

Parking could be a problem if More than one car.

Gary

2 years ago

location and bedrooms with 3 bathrooms

nothing

Matt

2 years ago

Outstanding property and fantastic location.

Katie

2 years ago

Beautiful accommodation, fantastic location.

Katharina

2 years ago

Views and location. Good beds.

1. Two bedrooms have windows that cannot be opened, no ventilation either.
2. Top floor living room is very nice, with fantastic views, however, it gets unbearable hot in summer due to the large window front. Blinds or curtains would be a good idea to keep the heat out (it was more than 50 degrees in the room!)
3. Kitchen utensils: one blunt bread knife- could do with a few paring knives to cut fruit and vegetables. Also only one wooden spoon- to cook a meal for up to 8 people, not very practical!
4. Bin in one bedroom had not been emptied, kitchen bin was filthy and windows had a lot of finger prints on....

Rosa

2 years ago

We had the most amazing time. Whitby is beautiful! The Townhouse was as luxurious as the photos portrayed...It was wonderful especially the living room area with the balcony and amazing view of the harbour. It was so spacious and the perfect setting to help celebrate our moms 70th! I have a feeling we will be back!

Sarah

2 years ago

Great place and location to stay , the place was spotless. Amazing communication from the hosts. The only thing I would note is the car garage is very small and large cars would struggle to park in there.

Dawn

2 years ago

Brilliant apartment, very modern and had everything we needed. Perfect location

Garage was a bit on the small side
Went on a really hot couple of days so maybe a couple of fans would of come in handy

Warren

2 years ago

Fab house

Imran

2 years ago

We checked in at 3pm and we had to be out at 10am not good value for money you pay for 24 hours and they want you out 5 hrs early! NOT HAPPY AT ALL LOCATION AMAZING Communication not so good was waiting over 13 hrs for the host to get bk to us in how to use the cooker as it was an induction hob. At the end of it all I watched a YouTube video to help me use the cooker. We probably would have still been waiting.Will be staying in Whitby but not at the town house as our experience was not so good.

Janet

2 years ago

this apartment is fab
the views are amazing

the bedrooms were hot in the early mornings

Beverley

2 years ago

What a beautiful place, the views and location are the best and a pub a stones throw away too which was nice & quiet on a night. Couldn’t fault the townhouse and will definitely stay again.

Tim

2 years ago

Amazing , WOW factor , great place , great location , worth getting up at 6am and just look at the harbour . The town house is better than the pictures show , love our stay

Alison

2 years ago

This property is in a fabulous location overlooking the harbour. We particularly enjoyed the balcony as the weather was glorious during our visit. We felt like we were abroad, which was fantastic!
A few reviews have mentioned the pub next door being noisy but we didn’t find that at all.
Great to be able to park in the garage and this leads directly into the property so fab for unpacking.
The decor and furnishings are really top notch and the beds super comfortable.
We had a really great family time away and I would definitely book again with host and stay.

Sarah

2 years ago

Wow- what a fab place! The views from the top floor living area were wonderful, and it was even nicer inside than it looked on the pictures. We were five adults and it felt spacious and relaxing to spend time in- it sleeps eight though, and that might feel a little busy in the living area. Communication was great and check in was super easy. It was spotlessly clean.
The location is great, really easy access to everything in Whitby, but without feeling like you are right in the midst of the tourism.
Our only regret is we weren’t staying for longer!

Janet

2 years ago

Perfect location, spotless clean well equipped property. Will definitely be back.

Alan

3 years ago

Super property, we all thoroughly enjoyed stying there for a weekend. Everything worked, the property was immaculately clean and spacious, great location. Absolutely recommend.

Tracey

3 years ago

We had a fantastic stay in a well appointed house with an amazing view of the harbour and beyond.
It was big enough for our large party to fit into without feeling too cramped. The bedrooms were comfortable with lovely bed linen and towels. The bathrooms had great showers. It was very clean. We will definitely return.

James

3 years ago

An excellent rental. Lovely modern house in a great location. Highly recommended!

Amanda

3 years ago

A great place to stay in Whitby. Brilliant location next to the water and easy to walk into the enter if town. The house was spotless, views across the harbour stunning and accommodation spacious and well laid out. Would definitely recommend.

Margaret

3 years ago

Lovely house, everything you could possibly need available.
Good location, easy access to town, beach , buses, trains etc.
We all enjoyed our first visit to Whitby and the accommodation certainly helped.
We did recommend it to people we met and would certainly recommend it to friends.

Jannette

3 years ago

It was a lovely apartment with fantastic views of the harbour on the 3rd floor living/kitchen area. Location was excellent, it was only a 10 minute walk over the bridge on to the other side of the harbour where all the restaurants and shops were. The apartment was very well equipped and we were really impressed. All the basics were there, including kitchen essentials - oil, salt, pepper, sugar, tea, coffee, cutlery, pots pans etc, even measuring spoons and peelers, which was very handy as we cooked a few times. Our only negatives would be cleanliness of the bedding - we found a couple of stains and hair etc but once communicated, it was sorted promptly. The bin located in the kitchen cupboards wasn’t cleaned properly as there was a strong odour when we opened it. We resorted to spraying it and then buying a cheap plastic bin to use outside. The wifi could be better as the signal strength was poor at times and we would have to connect our phones to 4G instead and sometimes struggled to load and stream, e.g Netflix. Overall, it was very comfortable and the apartment is decorated to a high standard. We had a very enjoyable stay and I would recommend staying here, just a few little niggles that prevented it from being a 5.

Benjamin

3 years ago

Very nice house just outside the town centre with great views over the estuary

Katie

3 years ago

A fantastic family stay. Very clean, beautiful views and perfect location. Would highly recommend.

Ross

3 years ago

Excellent location and views from the top floor lounge and balcony are great. Would stay here again. Perfect for family or a group of friends.

Rachelle

3 years ago

The home and location were both beautiful, even better than the pictures. 5 minute walk from the beach and boat rides. Lots of lovely restaurants and bars nearby. If you’re a light sleeper i would recommend packing yourself some ear plugs, nosy pub next door and walls very thin but other than that we had an amazing stay.