Host & Stay | The Ruby Retreat
Entire rental unit in Saltburn-by-the-Sea, United Kingdom
The clue is in the name – stay at The Ruby Retreat and you’ll find a truly luxurious haven. Sleeping up to 4 guests, it is ideal for romantic breaks, famil
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Managed by
Dale S.
Bedrooms
Bedroom 1
1 double bed
Bedroom 2
1 double bed
Amenities
- Bath
- Hair dryer
- Shampoo
- Hot water
- Washing machine
- Essentials
- Hangers
- Wifi
- Dedicated workspace
- Kitchen
- Free on-street parking
- Pets allowed
4.35 · 46 Reviews
3 weeks ago
Overall the stay was good, the apartment is in an already older house. The apartment was very good by British standards, it seemed as if it had been relatively freshly renovated. The mirrors and windows could have been better cleaned and in the kitchen the handle was broken with a drawer. There was only one toilet paper roll for our 4 day stay, which was really tight. Unfortunately, we have not discovered the wifi the entire time. At the beginning, the hot water didn't work, but Host & Stay's customer service was really quick to help us and sent someone to fix the issue.
2 months ago
Host and stay were not helpful and very rude . I was ignored and fobbed off regardingthe wifi not having an option for the password . I would have gone without wifi but it was near impossible when i needed to report the boiler not working and needing to access the check out details on the app. I was told at the end of my stay it would be sorted for next guest Charlie is either multiple people or a robot. Not the personal touch from a supposedly family run company. The boiler packed up for 24 hours and my request for a partial which for this and no wifi was declined. The property was great, clean, tidy, spacious, close to train/shops/beach/restaurants. The settee was uncomfortable, broken and stained but the rest was to a lovely standard with lots of cooking equipment and lovely bathroom.
8 months ago
Overall the apartment is as described and photos are mostly accurate. The team were responsive and helpful. The sofa was damaged and there are quite obvious stains on the carpet - I reported first morning and team offered to send someone, so they were very responsive in that regard, however I’m surprised they weren’t aware. If you’re looking for a base, without any bells and whistles, this is a good place to stay.
Location
Saltburn-by-the-Sea, England, United Kingdom
House Rules
- Check-in after 16:00
- Checkout before 10:00
- Self check-in with lockbox
- 4 guests maximum
- Pets allowed
- No parties or events
- No smoking
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Additional rules
Host & Stay are committed to our owners that their homes are protected during bookings. For this reason, we require all of our guests to transfer a £250.00 Damage Deposit (subject to a £10.00 administration charge) or, to purchase an Accidental Damage Waiver for £25.00 which will cover you for up to £500.00 of accidental damage during your stay.
Safety & Property
- Carbon monoxide alarm installed
- Smoke alarm installed
- Must climb stairs