Alex

2 weeks ago

Very easy to access

Nothing

Lizidee

3 weeks ago

Location, view from the windows, size of the bed.

The 65 steps to the 4th floor, but it was worth every step. Definitely felt fitter after doing them twice a day. Must be taken into account if you're not so fit.

Denton

1 month ago

Great Views of Whitby

Our stay was spoiled by issues with the shower being broken and the lack of communication in putting it right resulting in no constant water for half of our stay!

John

2 months ago

The room was excellent

The stairs

Claire

2 months ago

Great location and really well appointed with modern fixtures and fittings throughout. Lots of space - great views from most windows

Some of the fittings were a little worn like the coffee table , there were no toiletries provided (apart from a half used pouch of shower gel on the bathroom sink and there was a used and washed up cup and spoon left on the drainer when we arrived - possibly used by the cleaning staff?? Mis matched wine glasses.
The main issue was the shower ….couldn’t adjust the temperature and the shower head wouldn’t stay in place
Too much communication regarding check out time ….didn’t need as many text messages 😕

Communal area could’ve been cleaner

Some of the above are just picky observations which did not detract from our stay which was really great! 😊

Top tip….add Beer O’Clock to your recommended places to visit for drinks (only two doors down from the accommodation

Christina

2 months ago

The apartment was a nice apartment however on arrival it was evident it had not be cleaned. Floors not hoovered and cleaned, crockery dirty, no dusting done, surfaces hadn't be cleaned and the bathroom had mould/body fat stains in it.
We reported this instantly and the customer service was poor, we ended up going out to buy supplies to clean it ourselves. Was told cleaners would return the next day and they did not!
We were away on our mini moon to celebrate getting married and this put a real dampener on our first day!
A real shame as the apartment was actually quite nice and in a great location. But unfortunately the cleanliness let it down.

Patricia

2 months ago

Goed bed
De locatie hartje centrum

Hygiëne was niet goed. Bank was stuk geen tafel in de woonkamer. Teveel trappen en meeuwen die 24 uur per dag kraaien

Max

2 months ago

A lovely stay in a great apartment. The views are incredible! Great central location. The apartment was well set out and looked after. Nice cosy bed.

Alex

3 months ago

Rooms clean, spacious and great for value.

Caren

3 months ago

Great location.. apartment large and airy with great view

Given the cost, we were surprised my minimal shower gel and cheapest toilet paper

Kevin

3 months ago

Everything the apartment,the location,the comfort,the views from the windows, I honestly can’t find fault with this property I highly recommend it.

Absolutely nothing

Carla

3 months ago

Location. And the size

Had issues getting into the lock. Not helpful on the phone. Only 1 toilet roll for 3 days.
It could have been cleaner. We was asked less than a week before for a non refundable £25 damage protection. We should have been told about this when we booked. And the table was damaged the carpets had stains & the bedding had holes init.

Robert

4 months ago

Good location for Central Whitby

Difficult access with no parking, strong smell of damp when entering outer property door.
No welcome pack offered, not even bottled water or biscuits.

Stephen

4 months ago

Couldn't fault the apartment, really clean with great facilities and fantastic views.

The fact that Booking .com stated we had 48hrs before stay commenced to cancel, yet the owners policy is to take full payment 7 days before and no refund after that date.There was an extra and hidden charge of £20 Insurance which we were not aware of for a 2 night stay for breakages which the owners insisted had to be paid before we got the keys. Basically no insurance, no holiday and no refund of the full amount of holiday which they had already taken.

Hannah

4 months ago

The key box is faulty

Very over priced, not clean

Nick

4 months ago

Good central location. Nice views and nice apartment.

Not properly cleaned and no toilet roll on arrival.

Jordan

4 months ago

Location is great. Very central to Whitby town centre, easy to get around on foot and plenty of places to visit in the surrounding area.

The only downside I’d say about this property is the four flights of stairs up to the apartment with no access to a lift. The stairs themselves are quite steep. Not really an issue for us, but for someone who finds climbing stairs difficult for whatever reason, this might not be the best place to stay.

Also, I wouldn’t say the standard of cleanliness was what I’d expect for the price. Dust on the door frames, bathroom shower glass was covered in water marks which to me indicates that it hasn’t been cleaned very thoroughly & dirt inside cutlery draw (not very hygienic when you use these to eat with) so we had to wash anything before using it.

Jennifer

4 months ago

It was airy, clean and well presented.
The bed was comfortable and it is central to Whitby. The views are stunning and we had an extremely comfortable stay. Overall very happy and are looking to return.

It has a kitchen however doesn’t provide some basics for example salt & pepper (which we had to buy)
The clock also needed a battery.

Rebecca

4 months ago

We had mixed feelings about the stay we had.
Positives:-
1. Modern spacious penthouse flat
2. Very comfortable bed
3. Views from the windows were outstanding
Negatives:-
1. Bird faeces down the walls and dirty carpets
2. One wine glass
3. Toothpaste stains and hair in the bathroom
4. We were left two coffee pods for 2 people for a 2 night stay, in our opinion this wasn’t enough. In any event, the coffee pod machine did not work.
5. The kettle did not work meaning we had to boil water in a pan to make hot drinks during our stay.
6. The flat was very hot and could have benefited from air-con, though I appreciate it is a penthouse and open to being hot in summer time.
I must say that despite it being a lovely apartment, we were promised a functioning kitchen and this had its faults and problems. Salt was rubbed in the wound after booking by asking for a security deposit to cover damages and then upon arriving items were dirty and broken. Expensive for the experience we had.

Trevor

4 months ago

Location good. Bright apartment. Plenty of ventilation.

The stairs were tight and to many, there was a exposed live fuse in the kitchen area, the kettle stopped working, loose main socket behind microwave, no wardrobe or cabinets, the whole place needs a make over, very tired looking needs a fresh.

Karen

5 months ago

Convenient and pleasant location close to everything. Excellent views from penthouse windows. Comfortable king size bed.

Cleanliness level was not up to our standard. Needed a good deep clean overall. Shower taps in bathroom were loose and difficult to use.

Lauren

5 months ago

Great location with lovely views of Whitby from the penthouse. Clean, modern and spacious. Couldn’t have asked for better, will 100% be returning. Thank you!

Sharon

5 months ago

Lovey place to stay very central with amazing views. The only slight negative was that with it being a penthouse it was very warm/hot inside.

Ross

5 months ago

Property was fantastic. Views of Whitby from the property were great. Was nice a clean upon arrival and had all the amenities needed.

The steps leading up to the apartment. It wasn’t really a problem but with 2 x Suitcases they were difficult,

Michael

5 months ago

if you dint mind the stairs a great apartment and fab location

Paul

5 months ago

Nice place to stay. Very central not hard to find and instructions on arrival and getting in was easy and straightforward. Place was clean and tidy had everything you needed for a short stay.

Tommy-Lee

6 months ago

Staying at this Airbnb near Whitby Beach was an absolute delight! The location couldn't be better - just a short stroll to the beach, allowing for picturesque sunset walks and morning beachcombing sessions. The accommodation itself was clean, cozy, and well-equipped, providing everything needed for a comfortable stay.

Dylan

6 months ago

Views are immense. Beautiful apartment would defo recommend.

Jamie

6 months ago

Stunning views, comfortable large bed, once we got the heating working very cosy

Smell when you walk in the front door up the stairs was unpleasant probably due to the fact that people will be walking though pigeon poop as they are nesting everywhere

Cameron

6 months ago

Lovely loft apartment also had all the amenities of an apartment.

I had to pay a hidden charge a WEIVER DAMAGE of £25 which wasn't a problem if this had been stated on the page when we booked. Also the number of stairs to get to the property.

Christy

6 months ago

View, location, shower, clean towels and bedding

Paid £145 for one night, then after purchasing I had to pay them an extra £25!! For damage insurance, not optional! If I’d had known this I wouldn’t have bought, I thought 145 was expensive enough as it was. The place was not clean in my eyes, stains all over the carpet and worktop, hob and various other surfaces dusty, marks all over the walls and ceiling? It needed repainting, sofa and bed was not comfy, sofa lumpy, mattress ok but the pillows were terrible, there’s a sign telling you to empty the bin, pulled out the black bag and the bin inside was disgusting

Claire

7 months ago

Lovely modern flat, location of flat close to the centre of Whitby, although access was down a bit of a dodgy alleyway,
Fabulous view out of the bedroom window.
Kitchen equipped with all the facilities required for a long weekend away

Smelt like wet dog and damp at the bottom of the entrance staircase.
Narrow stairs to get upto the flat on the 4th floor. (not a bad thing for us, but some people may struggle with them)

Jackie

7 months ago

Fantastic location brilliant views of Whitby, great accommodation looks like it did from the photos.well equipped kitchen

The entrance to the property had pigeon dropping on the door which was something to be aware of as it was down a narrow alleyway

Anna

7 months ago

Fabulous views. Feeling of space and calm. Good facilities. Well laid out.

A bit too many stairs. Grubby entrance. Unpleasant stain on headboard 🙄 soft furnishings were stained in places. Having to pay £25 insurance cover on top of my initial total amount.

Emily

7 months ago

Location

Vicky

7 months ago

The amazing views, nice apartment. Good location

The stairs, the side door was very dirty with bird poo unfortunately.

Courtney

8 months ago

Good location
Clean apartment
Lovely decor
Great view

More blinds on the windows
Lots of steps upto the room
Listing gave the impression that parking was available next to the apartment and free of charge however this was not the case

Andy

8 months ago

Good location. Stunning apartment with good facilities.

Bird droppings at the entrance (possibly out of the hosts control). Skylight windows could be cleaner considering they should be easier to clean.

Danielle

8 months ago

Modern exceptional

Views

Melissa

9 months ago

Everything was perfect.
Just could benefit from some drawers in the bedroom. Otherwise stunning and very comfortable with breathtaking views x

No drawers in bedroom for clothes

Azwa

9 months ago

Had an amazing staycation at this spacious and well-equipped place in Whitby! The breathtaking view from the bedroom and its proximity to main attractions made it the perfect choice. Highly recommend for a delightful stay in Whitby!

Fantastic experience overall! Just a heads up for those on the 4th floor – no lift, so be ready for a bit of a workout with your luggage. Other than that, everything was amazing!

Terry

9 months ago

Views were stunning from both the bedroom and the living room

The 67 steps to get there were hard work but just about worth it

Chris

9 months ago

Amazing Location. Beautiful property.

The cleanliness unfortunately let the place down. It hadn’t been hoovered properly (crumbs everywhere) some stains on the bed sheets. And the pots in the cupboard hadn’t been washed before being put away which meant when I took the plates out for example I got grease / oil whatever it was all over me. Would have expected better. That being said, when I complained to Host and Stay, they sent someone out straight away to change the sheets, they asked if I’d like a full clean but as we only had one night left and I had already re-washed all the pots I didn’t see the point in a full re-clean. Also some of the cups, bowls and things are chipped, there’s a loose plug socket. I think it just needs a refresh. Final niggle, be wary about parking. I emailed ahead to ask about parking vouchers as I’d seen these on a previous trip advisor review and was told no they don’t do these anymore. So on arrival off I went and paid £9 to park, to then find vouchers left for us which could have been used instead.

John

9 months ago

The views nice apartment modern fittings , great location and security of the property.

Stairs to property 4 flights of winding stairs being told to move apartments with 2 hrs notice.😡
Both penthouse apartment 3/4 have loose toilet seats nowhere to hang clothes or put your smalls in apartment 4 could do with blackout blinds in apartment 3/4 as it affects your ability to watch the TV.
Although apartment 4 needs a ariel as u cannot watch the TV due to lack of signal,
Apartment 3 has a damp issue round the window all small details but they add up also if your elderly the shower over the bath in apartment 4 would be a struggle as there is no hand rail .

Laura

10 months ago

Really lovely apartment, spacious, comfortable, stylish, warm, would definitely come back

Only thing I can say is the TV signal wasn’t great sometimes but not really an issue

Louise

11 months ago

Really nice apartment with beautiful views only problem was the parking, which we where lucky to get 2 streets away (the closest) and no lift so alot of stairs 4 flights to climb to apartment with cases etc..
would still recommend and would go back

Loren

11 months ago

The views

When we arrived there was an alarm sounding in the communal hallway, directly in front of our apartment, after contacting the customer service team on six different occasions over six hours someone eventually came to fix the fault, though this was past midnight. The stairway and alleyway access is filthy, there was so much bird muck! The entire apartment was dusty and there was litter in the kitchen cupboards, all utensils and crockery needed to be cleaned before use and there was dirty trays in the oven with food still on them. The bathroom smells like cat wee and there was lots of hair in the unit under the sink. Absolutely no clothes storage other than a coat hook. I was receiving multiple daily emails from “the customer service team” but whenever I tried to contact them I was passed from pillar to post with no positive outcome.

Jennifer

11 months ago

Although we had a great stay, there is some room for improvement. First of all, the entrance / outside to the property is very heavily covered in bird faeces, even on the lock box which is used to retrieve keys.The carpets in the property were quite stained, this isn’t a massive issue but first impressions count.
The Penthhouse its self is decorated and furnished beautifully and appeared clean. However, there were makeup stains on the bedding and again the carpets were a little stained. The kitchen area was very well equit, even had a coffee machine, washing machine and dishwasher! Which we thought was great.
The main issue I have is with the deposits/ waver. I feel £250 is very expensive and to add insult to injury, a £10 administration fee. I think when paying that much for a deposit, you should be getting every penny back. Nothing is stated in handbook or information given on Airbnb on why this £10 is required.
Great stay overall but I feel some improvement is required.

Rebecca

11 months ago

Gorgeous property and location! Views are amazing and the windows looking out are just perfect. Property was spotless.

Steps up to the property are a lot but perfectly manageable and we knew about it so it was fine but maybe an issue for people with limited mobility. No hand soap in the bathroom and no clothes/sponges to wash up/wipe down the sides but only really minor things and otherwise it was perfect!

Abreu

11 months ago

Great location. Nice and clean. Good faculties. Enjoyable stay.

All good

Peter

11 months ago

breakfast was not part of the apartment rental

a lift would have been nice but as long as you are fit enough to climb the stairs all ok

Amanda

1 year ago

Absolutely everything, the kitchen is fantastic with a dishwasher and washing machine. Tv with apps just amazing. Can’t wait to go back

There’s not one thing I didn’t like.

Dave

1 year ago

BEWARE OF EXTRA COST After we had booked the Penthouse we were surprised to find that Host & Stay require all guests to transfer a £250.00 Damage Deposit (subject to a £10.00 non-refundable administration charge) or, to purchase an Accidental Damage Waiver for £25.00 (non-refundable) which covers you for up to £500.00 of accidental damage during your stay. This is at the end of the listing details, but we feel that it should be more obvious in the main listing. After your stay it takes Host & Stay 7 days to notify you that your £250.00 Damage Deposit will be refunded and then up to a further 5 days to clear in your bank. A long time to wait for YOUR money. We wanted to cancel but we would have lost our £85 bonus for being Airbnb Super Hosts.
The Penthouse itself is fine except for the filthy windows which spoil the 4th floor views. However the entrance area is down a dark alleyway and covered in bird muck. We had to remove our shoes so as not to mess up the stair carpet.

David

1 year ago

The style and view..

The shower over bath and the 90 plus stairs..

Ann

1 year ago

Location was fab and views were stunning

There was no storage for clothes apart from a couple of coat pegs. There is plenty of room for a chest of drawers or something similar.

Lisa

1 year ago

Great place with stunning views

Carl

1 year ago

The location and the comfy bed

Upon arrival we were met with a pile of sick and lots of bird poo outside the front door. Not a great start. The hallway was filthy and had not seen a hoover for a while. The penthouse was lovely with great views however the cleanliness was very disappointing. Carpets filthy and the bathroom floor had not been cleaned. Also the carpets had not been hoovered. To top it all 2 fingernails were left on the sofa.

Mrs Cathy

1 year ago

Lovely place to stay with beautiful rooftop views over Whitby.

Steve

1 year ago

The apartment is nicely designed and very comfortable, the bed was extremely comfortable. The location is great, only a minute from the harbour. Parking was easy to find and only minutes from the apartment.
My only complaint would be that check-in is at 4pm and check-out is at 10am. Seeing that most shops close at 5pm and cafe's open at 9am that not leaving much time to settle and have a look around on arrival day, then not enough time to go for breakfast before having to check out.
This didn't stop us having a great stay though, I would still recommend the apartment.

Joseph

1 year ago

Great stay, definitely would come back. Clean and great location. Only negative was there were only 4 teabags for our stay. Would like more. Thankyou very much for a great stay.

Jonathan

1 year ago

Stayed here for 3 nights.
The accommodation was lovely. comfortable and well maintained little extras like milk, tea and coffee made the first hours easy to settle in.
Very well equipped kitchen, nice bathroom and bedroom.
Only a few small problems, nearly 70 steps to get to the apartment. You are told this so was a bit of a laugh climing them.
The cleaning team need to improve. Not saying the place was dirty as it wasn't, but the bedside table was dusty, along with the bedroom window. Also there was a old bag or bathroom rubbish in a bag under the sink and tissue on the floor into the bathroom. They just need to check round once they clean. Easy fix I would think.
Would definitely stay there again.

Caity

1 year ago

Such a beautiful apartment with lovely views! Will definitely be recommending to friends and family!

Alexandra

1 year ago

Good location, beautiful views

John

1 year ago

Location perfect with easy access to harbour and front and also to West Cliff. Great views from both sides of the propery. Very clean and comfortable and well appointed.

Could have provided more than 2 sachets of coffee for 4 days.
Stairs a real issue for someone 75 years of age with a bad back. I was aware it was on the fourth floor but perhaps wasn't fully prepared. The fact that there were 67 stairs brings it home more readily than that it is on the fourth floor.

Ben

1 year ago

X

Chris

1 year ago

Excellent location with views over Whitby

Luke

1 year ago

Really disappointed with where we stayed. Not clean and loads of things broken.
Hardly anything provided. 2 plates, 2 bowls. No hand soap. Washing machine but no laundry detergent.
Dishwasher needed rinse aid and salt.
We had to clean the plates ourselves before use and the table had the last occupants dinner stains still on it.
Tv wouldn’t tune in.
Dirty windows.
Dusty apartment in general.
Windows look like they’ve never been cleaned.
Table damaged.
Clock broken
Towels were ripped and tatty.
No oven glove provided.
Many more things not right with the flat. Absolutely zero pride taken by Host and Stay.
Crazy expensive for the state of the place. Supposed to be a lux apartment but it was dreadful. Not even clean.
They charge an expensive damage waiver and cleaning fee which is clearly just a money making scheme when you stay in an apartment with broken items and is dirty upon arrival.
Poor communication with company point blank refused to refund cleaning fee.

David

1 year ago

Central location , well appointed and comfortable, good views from the bedroom picture window.

This is purely a self inflicted gripe, At 73 the 4 flights of steps which we knew about in advance proved to be a little difficult.
The only other concern was the lack of a fire escape, just one staircase which would act as a chimney could mean being trapped without much chance of escape in the event of a fire, this is the main reason why I would not stay at this property again .

Diego

1 year ago

Our first stay was amazing. We were lucky enough to be able to check in early and leave our bags behind to explore the beach which was a short walk with beautiful sights. We had a gorgeous view from the kitchen windows and the kitchen itself was modern and had all the cooking equipment we needed. There are many lovely restaurants and and cafes in the area. Everything is walking distance including the abbey and the art museum. Even though it was raining for some of our stay, we could enjoy our time inside the beautiful apartment watching the waves from the kitchen window or watching shows on the Tv. We will definitely be back next year!

Alastair

1 year ago

Great location with beautiful views.
Walkable to all areas of Whitby and the surrounding areas.
Really comfortable stay although was no welcome package like at most airbnb stays.
Would highly recommend and would stay again but would take initial provisions.

David

1 year ago

Very nice penthouse, very clean and lovely view. Everything you need for a long or short break.

The only downside is the stairs, 4 flights, and if you're not very fit, it could be a problem. The apartments are situated on top of the hill, so it's a double hit on the legs and knees. If you're fit, it's a lovely apartment and a fantastic view from the bedroom.

Karen

1 year ago

The penthouse apartment was simply perfect. Everywhere was spotlessly clean and incredibly spacious. The location was perfect to explore Whitby and gave us incredible views of the harbour and the boats. We would highly recommend this beautiful apartment. The free parking permit was a great addition too.

Honestly we could not fault it . Even the climb up the stairs was worth it .

Louise

1 year ago

Location was fantastic
Fantastic views
Lovely apartment

Robert

1 year ago

We had an amazing couple of days, the apartment well beautiful and had the best views over Whitby, including a sea/harbour view and also the Abbey. Very comfortable and had everything we needed for the weekend.

Shakira

1 year ago

The location of this Airbnb was perfect for getting out and about around Whitby. There are shops close by and lots of food options. The airbnb was nice and spacious and the views were incredible.

Andy

1 year ago

Most things, the layout, good quality furniture, comfortable bed, bedroom & bathroom. Terrific views from the windows.

70 stairs to the apartment, not enough cutlery, plates, cups, drinking glasses. Only enough for two people therefore you have to manually wash dishes for each meal. Just make more available - it's a no brainer. There wasn't a wardrobe or any drawers therefore it doesn't really suit a couple staying more than a couple of days.

Shayan

1 year ago

Very happy with the location and ease of access. The apartment was perfect, and we were very grateful that we were accommodated at short notice.

Samantha

1 year ago

the location, the views and the modern interior

the stairs

Tim

1 year ago

apartment is excellent value for money, great layout, all the mod cons if you need them, full kitchen, iron, washer. Keys were easy to collect, it was quiet, brilliant location. Super all round

I wasn't a fan of the 4 flights of stairs to get to the apartment, but i DID know this before i set off.

Juwayriyah

1 year ago

The property was an ideal location and very cosy, we enjoyed our stay.

It’s on the 4th floor which isn’t your fault, but my husband has a bad knee so going up the stairs was a lot for us.

Another thing which wasn’t your fault on Wednesday night there was a couple sleeping on the 3rd floor, who were having a very loud argument and heard things been thrown about.

These aren’t complaints because we did enjoy our stay and loved the apartment, I would recommend to family and friends.

Kimberley

1 year ago

I enjoyed everything about my stay here it was clean and comfortable and close to all amenities and attractions. Would highly recommend to others.

Susan

1 year ago

The layout was perfect. It was spotlessly clean and tidy. Fantastic views from both sides. Would book again

Simon

1 year ago

Very nice accommodation, very clean, good views

Justine

1 year ago

perfect location, fabulous views

Ryan

1 year ago

Location was perfect. Very central. With stunning views.

Parking was abit of a nightmare but understandable with it being central Whitby. I think the standards of the cleaning could of been abit better. The trim for the shower screen was green with algae in the middle of it. Would be as simple as taking it off and scrubbing it. Toilet brush was snapped into three pieces when I took the lid off. Windows could of done with a clean as they were covered in bird droppings. Also with it being bank holiday there was no shops open to get milk for tea or coffee. Expected some little UHT sachets at least but couldn't even have a cup of tea as no milk or no shops open near.

The property it's self was very modern and the views were fantastic but for over £220 for one night with no sachets of milk for a cup of tea or coffee and the cleaning could be improved.

Apart from them few things it was nice.

Rob

1 year ago

Great apartment in a fabulous location. I would thoroughly recommend it

Paula

1 year ago

The apartment was lovely.

When we booked it didn't advise that there was 70+ stairs to climb and parking was not at the location.

Christopher

1 year ago

I've stayed with Host and Stay before and this time was a bit of a let down. The property was very unclean when we arrived and pretty off putting. Credit to Host and Stay for responding when we got in touch and they did send out another cleaner but even they didnt seem to hoover the property or deal with dirty surfaces. Ultimately we had some money refunded which was fair but for a short stay, the state of the property really took the shine off things. Bit of a shame as its a great location.

Dean

1 year ago

Lovely location and property at a reasonable price

The stairs😬
Key safe outside bit fiddly
Wi-Fi only worked for one day
These are minor remarks tho it is a lovely property
And I would book again😀

Lisa

1 year ago

the view

the stairs that were not mentioned, the lack of cleanliness, it was all very different from the ‘newly refurbished’ pictures, no storage, out of all the windows only 2 opened, had to admire the view thru filthy windows covered in bird shit, lack of cutlery and crockery (seem to think because it’s for 2 people then there should be just 2 of things) old things left in cupboard from previous tenants including an empty coffee jar!!, stains on carpet and sofa, you could see where the cleaner had just wiped where there was marks on the coffee table, apparently it’s luxury but struggle to see the luxury!

Andy

1 year ago

The location is fantastic! After climbing 3 flights of stairs the views are definitely worth it. The room / dining room is very spacious and very easy to settle into.

lack of storage for clothes - meaning any nice clothes one has will more than likely have to stay in your bag.

Shelley

1 year ago

the views were stunning

the hall way to the stairs were damp and smelly . the settee was hard and un comfortable. the bed was a lovely size tho could have benefitted from a mattress cover / topper

Victoria

1 year ago

Great location and really comfortable, cosy apartment. It was lovely to have somewhere like this to return to after long days out.

Jodie

1 year ago

the kitchen was well equipped and the bed extremely comfortable

the coffee table was wobbly, the overflow on the bath was broken. there was a thick layer of dust on the bedside tables and lots of cracks in the plaster. I definitely expected better from a luxury apartment.

Bethany

1 year ago

the views
spacious

the steps to the top (but worth it)

Deborah

1 year ago

cleanliness - marks on the walls, marks on the carpet, cracked cereal bowls, needs blackout blinds. only two mugs was a shock - not enough crockery. Cleaning was very haphazard. Smears on the worktops, smears on the microwave, smears on the cooker front - very off putting. Awful entry, bird poo on the lockbox - needs a net to stop this. inside the dirt on the carpets was terrible. Sheets need to be better quality - they were cheap.

Sam

1 year ago

Great place, amazing views. Regular comms. Recommend highly.

Jane

1 year ago

Everything….location and the apartment was amazing

The amount of stairs wouldn’t be suitable for some , however bring on the top floor allowed for superb views and privacy!

Melanie

1 year ago

The accommodation was perfectly situated and the views were amazing.

Sarina

1 year ago

location

stairs

Andrew

1 year ago

modern and very pleasant. location is perfect. literally 1 min walk from the harbour bridge. Fantastic. will definitely book again.

James

1 year ago

Lovely modern apartment with great views of Whitby.

Ian M.

1 year ago

We had a great stay in the penthouse flat. Great central location and lovely flat. Parking voucher worked but usual problem of finding a space. Only negative is the initial impression when entering the stair well it was must and the carpet was not clean. Which is the totola opposite to the flat which was very clean and well presented.

Alison

1 year ago

very good location

wasn’t cleaned properly , very dusty , not hoovered still had bits on the carpet 😢

Nicholas

1 year ago

The penthouse is a lovely place to stay and a great base in the heart of Whitby. Very clean and tidy and felt settled in right away. The view from the bedroom window is stunning and really enjoyed exploring Whitby and sampling all the area has to offer.

Gary

1 year ago

Stunning apartment, it’s on the top floor so there’s quite a few stairs (about 67) but the stunning views are definitely worth the effort. Very clean and tidy, huge bed! Apartment is perfectly located for exploring Whitby. A bit tricky to find as it’s tucked away off the Main street, but we didn’t struggle too much - we will definitely be coming back

Crozier

1 year ago

The views are amazing and the bed exceptionally comfortable.

67 stairs 😂😂😂

Molly

2 years ago

We had a great time at the Penthouse, very clean, amazing views and everything you could need or want was provided!

Matt

2 years ago

Great property, ideal location in the centre of Whitby with parking close by. lovely double aspect apartment overlooking station on one side and sea views/abbey on other. Well appointed kitchen with nice size TV and large bed. Very comfortable.

Only one negative, no wardrobe storage space. Other than that, faultless!

Susan

2 years ago

Excellent location, fabulous views and very comfortable.

Restricted parking spaces,
had to wait an hour to get into the apartment whilst staff were locating the keys.

Mark

2 years ago

Good venue. Massive bed. Very clean. Enjoyed

Neil

2 years ago

Definitely recommend the penthouse. Great place and great location.

Kelly

2 years ago

Perfect little property, exactly as shown in the photos and a great location!

Anthea

2 years ago

the location is fantastic and the views also

There is nowhere at all to hang clothes , living out of our suitcases wasn’t good . I wouldn’t of wanted to stay here any longer because of this reason . A wardrobe definitely needs putting into the property there is definitely room for one in the bedroom.

Emily

2 years ago

Lovely place to stay, lovely view, LOTS of steps up so be prepared. Added fees make it expensive when only staying the 1 night like we did but probably worth it if staying for a week or so etc. would go back and would happily recommend for longer stays

Cameron

2 years ago

Fantastic modern, clean apartment! Many thanks. Highly recommended.

Sharon

2 years ago

beautiful property with lovely views over Whitby

Brend

2 years ago

The view. That's it.

Where to start? The heating wasn't working from the moment we arrived to the moment we left. We had our short break ruined every single day by constant texts regarding engineers and chasing up parking permits because they never checked days stayed to how many permits we actually needed. No clarification on if the check-in day counted as one day of permit use either. Parking was terrible and I would definitely not recommend it.

The outside of the property is covered in bird feces. The stairs we were prepared for having read other reviews and I would advise older couples or those with physical issues to avoid staying here if you dare to begin with. Stairs narrow for suitcases.

With the heating, the first engineer came around after our first night of taking showers to keep warm and couldn't fix the problem - they had to come back to leave two heaters in the apartment, and the second engineer we initially were going to leave keys for, then decided against it and ended up refusing entry since it was the last day of our 'holiday' and we didn't want a stranger hanging around our belongings while we were out trying to enjoy ourselves - all for the sake of one night of heating. Like we were going to wait in for an engineer to fix heating in our own time when they should have checked it before we arrived! They then had the gaul to tell us we'd get a call out charge since we refused the engineer entry, when they didn't even give us a time when they'd be there!! Appalling. Good luck if you're staying here. I can't describe the stress Host and Stay have caused me - constant phone calls and texts and emails when I'm meant to have a short break away. I've logged a formal complaint. I will be chasing this to the ends of the earth for a full refund.

The sad thing is the actual apartment was lovely with a nice view. But the Physical and Mental toll this 'holiday' has had on me and my partner was far from worth it.

Paula

2 years ago

Excellent accommodation, met expectations, clean & modern apartment in a very convenient location. Just take note of the stairs to access the apartment ( the penthouse situation provided fabulous views and made the climbing of the stairs worth it!) The parking permit was very helpful.

Sylvaine

2 years ago

It has to be said, this flat is beautiful with some amazing views of the city and the sea. Yes It is 4th floor up with stairs only but it is totally do- able and when there, this beautiful place and view makes you forget it. The bed is very comfy, the sofa long which is so good and rare when you are tall, so loved it. The kitchen has all you need. And overall the flat was spotless. Being very central it is perfect for any activities, taking a bus or train or walking around the town.
I had a problem with the WiFi but it has to be said that the people of the agency where great at keeping in touch and informed. Very much appreciated.
I would totally come back to this beautiful flat for my next time. I am still not over that amazing view!

Michael

2 years ago

great location

nothing

Stephen

2 years ago

views and central to town

stairs

Margaret

2 years ago

exceptional standard , stunning views absolutely lovely

nothing. only little criticism was there was no tea towel or oven cloth to remove items from the oven. which was dangerous . outside door needs regular cleaning as door handle was often covered in bird muck. which for luxury stay you wouldn’t expect

Steve

2 years ago

Smart open plan accomodation, kitchen/diner/lounge, bathroom and bedroom with large double bed and feature window with great view. Very close to centre but no noise problem - apart from gulls!

Lack of clothing storage facility.
Several flights of stairs to climb - but it is a penthouse!

Stephen

2 years ago

Recently modernised so the facilities were good.

4 flights of stairs! Shower was difficult to operate i.e. it was difficult to turn on and off.

Roberta

2 years ago

Five flights of stairs to the apartment! But the view made up for it. Parking was a nightmare we got a parking ticket due to no parking to allow you to take your cases up to the apartment. We then had to get a scratchcard which the host provided to allow you to park only for certain parking zones. It took us about an hour before we found a parking space. We didnt use the car the whole time we were there.

Barbara

2 years ago

Central location, only a short walk to restaurants, shops and bars. Double aspect views were nice.

TV reception was bad although we didn’t use it much anyway..3 coat hooks & no hangers meant living out of our suitcase! It being the Penthouse I should have been prepared for the 67 stairs! Carrying luggage etc. wasn’t fun! (I hadn’t checked if there was a lift before booking) there was a damp smell at ground level it could have been from the drain right outside the front door though.

Gavin

2 years ago

Excellent location very close to the centre of Whitby. Great views from the apartment on both sides of the building.

A very clean and well decorated with great fittings and fixtures.

Thank you

Danny

2 years ago

Modem, well equiped clean and close to the better bars and restaurants in town. The bed is fabulous ant the views are amazing.

A little noise from the nearby pub.

Jim

2 years ago

The views from the rooftop and panoramic windows in the bedroom

The cleanliness of kitchen appliances and facilities in the bathroom were poor.
There is NO hanging or drawer space for clothing anywhere in the apartment

Hannahgran

2 years ago

The quality of the apartment was first class. Nothing was done cheaply. It was very stylish and comfortable. A small issue with the shower was rectified within hours. Most impressed. Contact with letting agent easy and they were courteous and very prompt in resolving the small issue. Outstanding really. The whole apartment felt light and bright

The music from a local pub at the weekend was excessive and intrusive, however, during the weekdays there was no problem at all.

Sally

2 years ago

A lovely penthouse apartment. Would definitely recommend. We will stay here again.

Lesley

2 years ago

location when found- was perfect . Loved the coffee shops surrounding. AMAZING BAKERY ROUND CORNER!
WOULD RECOMEND THE 2 HR NATURE CRUISE TO SEE WILDLIFE SEALS/BIRDS/DOLPHINS ETC. RUN NEWLY BY A FISHERMAN AND HIS WIFE, ONLY STARTED IN 2022. WELL WORTH THE MONEY! I spent nearly all the time outside on the back enjoying the speed and the sea! while my husband checked out the wild life !
www.yorkshirecoastboattrips.co.uk WILL DO AGAIN NEXT TIME !

a)Didn't like the 3 sets of addresses - very confusing! You could have Just could have said : ENTRANCE is to side of "WITNESS" SHOP on the MAIN high street where there is NO PARKING - and you must remember to re locate your car to parking AREA W !!
We had to pay parking while we ran round the area looking for the yard to entry. We then found it over 1/2 hr later.. parked our car on the front and got a parking ticket!!
b)I'm sure I did not read about there being 67 steps to climb to get to your room... something that was worth it in the end but as someone who has a bad knee - I had to buy a knee brace to help me cope, along with pain killers!

Jack

2 years ago

Everything

The stairs! (But they’re worth it)

Christopher

2 years ago

The property was very clean and finished to a very high standard as was the contents. Location also great

Nothing

Christopher

2 years ago

The location. We liked the large bed.

We hated the stairs and dreaded going back its
A wonder we didn't have a heart attack. It spoilt our stay. There was no hanging space for our clothes and no hangers which are standard requirements. The toilet brush is disgusting and let's the bathroom down, it wants binning today. The stairs were filthy and needed hoovering and there was different smells each time we came in ranging from drains to mould never pleasant.

Lucy

2 years ago

Stunning space with great views

Anonymous

2 years ago

Loved the location, was in the heart of Whitby. The style and layout of the property was beautiful. Clean and warm with plenty of natural light and very peaceful.

The amount of bird (seagull) poo on the front door, could do with a canopy to protect it.

Amanda

2 years ago

location

no wardrobe or drawers and stairs/lobby dirty

Karen

2 years ago

Beautiful penthouse within easy reach of everything Whitby has to offer. Be prepared for the four flights of stairs though 😊

Ben

2 years ago

Beautiful open plan loft apartment. Nicely furnished with a stunning picture window from the bedroom. Some lovely views of the Abbey (if you open the Veluxs). Thoroughly recommend the Penthouse. Just one world of warning- as the name suggests, It’s at the top, there are 67 steps to reach the door (yes, 67)!! Add those to the 199 up to the Abbey and you have a true workout!

Ryan

2 years ago

Location good really comfy and very clean
Nice size bed and comfy

The stairs....wow do that a few times a day...and who needs the gym.
Parking a pain at first till we got used to how it works and the zones

Vicki

2 years ago

This apartment made a special weekend away even more wonderful. The cleanliness was faultless! The location was perfect and, even though it was in the middle of town, it felt miles away from everyone due to being high up. Perfect! Not to mention the views, the 60 odd steps up to the apartment were worth it just to see Whitby from above. I would highly recommend this place and will consider staying again in future.

Peter

2 years ago

Attractive, smart, very clean and comfortable

65 steps to get up to top floor!

Vicky

2 years ago

Location and very nice place

Gina

2 years ago

location modern everything you needed

totally let down by the entrance to the property.
there were pigeon droppings everywhere even on the key collection box all over the door and floor outside

Stephen

2 years ago

There should be a health warning on the amount of stairs (67) up to the penthouse. This was never mentioned in the apartment description.
There was absolutely no hanging space or hangers provided
The parking was an issue and not properly explained.
The parking system is complicated and resulted in us getting a ticket whilst we loaded the car before checkout.
The apartment was however very well equipped and very comfortable.
We enjoyed the stay

Meena

2 years ago

The apartment and its view are stunning.
Location is brilliant and .
Bed is so comfy, was a lovely romantic stay and would recommend a visit to anyone that wants a stay in the lovely town of whitby.

Richard

2 years ago

clean modern amazing facilities,comfy bed could not find any faults

stairs

Baker

2 years ago

the views at The Penthouse are spectacular and the location is very central.

Mike

2 years ago

The apartment was modern, clean, well laid out, nice fixtures and fittings, multi-aspect views of Whitby, close to the harbour. The host had left fresh milk (greatly appreciated), tea, coffee etc. The welcome pack was informative. Parking permit scratch cards were provided. The shower was very powerful and the bathroom spacious and very clean.

Parking was not a problem in the dedicated 'W' zones but a map of the zones in the welcome pack would be a useful addition.

Angela

2 years ago

location and decor

Katie

2 years ago

The Penthouse is a beautiful place, modern, clean, and amazing views! Due to work commitments we could only stay the one night but we will definitely bear this property in mind for the future. The location is ideal for exploring the town and everything is within walking distance.

Hannah

3 years ago

Stayed for 3 nights. Lovely apartment that felt very modern, but beware of head height if you're tall! Also it's up 4 flights of stairs which could be quite tiring after a long day out. Wonderful stay overall and hosts kept me informed. Would stay again.

Neave

3 years ago

The flat is lovely looking and the views are great. Be warned the stairs up to the flat are a lot! Don’t bother with the parking tickets and just park in the St Hildas car park. Would recommend as they fixed the issue we had really quickly!

Rebecca

3 years ago

Excellent location in the heart of Whitby. Perfect for exploring Whitby and surrounding locations. Stunning views for miles! Penthouse is ideal for a short stay as long as you don’t mind walking up the 64 steps to get there! Would happily return for a stay again.

Kam

3 years ago

This is lovely penthouse in the centre of Whitby. The place is very clean, comfortable and spacious. There are great hiking trails that start from the town to local areas. Thank you for a lovely stay :-)

Lee

3 years ago

Perfect location and perfect accommodation!! Was truly 5 stars

Craig

3 years ago

Great place to crash out in the centre of Whitby. The location is ideal - we didn't bother with the parking tickets provided as we arrived early and just parked the car in a close by 24 hour car park (cost us just under £10 for the day and didn't have to faff about). From the apartment you are able to walk anywhere in Whitby. The apartment is very clean and all the mod cons are available. We booked to stay for one night as was visiting other parts of Yorkshire and needed a place to get our heads down. Great views across both sides of Whitby and the Velux windows allow you to pop your head out among the rooftops. Don't forget that the apartment is on the 4th floor so you need good legs to make it up to the top (it is worth it!). The host (a management company by the looks of it) communicated well with us and we felt looked after. I would recommend this place. Thanks for letting us stay!

Catherine

3 years ago

A wonderful place to stay, lovely flat, excellent view, and brilliant location

Daniel

3 years ago

Lovely stay in prime location. Not a moments walk from lovely shops and eatting venues.
The penthouse apartment was very clean and stylish. We particularly liked the views of the town from the large bedroom window and view out of the living area skylight.

Jenni

3 years ago

Had a really lovely stay here. Perfectly located right in the centre of Whitby. Everything you need is a short walk away and lots of lovely shops nearby. The flat is really nice with great views over Whitby and a great place to relax. Many thanks!

Donna

4 years ago

Lovely accommodation!
Views were amazing.
Stylish and clean - central location.
Didn’t deal with anyone in person but didn’t need too as all the information sent prior to our stay.

Joshua

4 years ago

Amazing location and perfect space, especially if you want to add a little luxury to your trip!

Alex

4 years ago

This is an amazing apartment with a great view. It is recently decorated and immaculately presented. Bed was incredibly comfortable and whole experience was similar to a hotel than an Airbnb. Great location for exploring Whitby. The apartment was spotlessly clean and I have no doubt it was "Covid Secure". Really great stay, thanks. One minor issue was sorted next day which is great service.

John

4 years ago

The Penthouse is an absolutely wonderful apartment located in the heart of Whitby. The apartment is finished to a very high standard and is a modern and sophisticated setting in the middle of the quaintness of Whitby. Whilst the 4 flights of stairs can feel like a workout, you are awarded by the views. We found ourselves constantly standing at the open window looking out at the Sea and up to the 199 steps. There are basic amenities including tea, coffee and sugar and cleaning products, even with some travel toiletries kindly provided in the bathroom. The bed was very comfortable and the bath and shower were wonderful with very good water pressure. There is a dishwasher and also a combination washer/tumble dryer. We had no issue with parking but we did stay in October, during the COVID pandemic and our car was parked a 5 minute walk from the apartment. We would recommend this apartment to anyone and would definitely stay there again.

Chloe

4 years ago

Great apartment, clean, modern and spacious. Great views of Whitby through bedroom window and living/kitchen skylights. Stocked with everything you need in the kitchenette including tea coffee sugar milk, extra toilet&kitchen roll, cleaning stuff, everything you would need. Good location, easy walk to bars, restaurants, shops. Plenty of areas where you could park with the provided permit for free. As it is on the 4th floor there is quite a few windy stairs to go up to reach your apartment but these are worth it for the views. Would 100% stay here again and reccomend to friends&family.

Craig

4 years ago

Amazing few days, great from start to finish and would highly recommend.
Likely to be the best view's of whitby.

Nick

4 years ago

Great place, amazing views, perfect location

Kim

4 years ago

This is a very stylish comfortable apartment.
We loved the central location in Whitby although when we visited the parking voucher spaces were all full, mid August so not surprised really.
It was not an issue as we did find a car park nearby at a reasonable cost.
The penthouse is on the 4th floor so you need to be fit enough to manage the stairs.
The payoff for this are the amazing views from the bedroom & also the living room.
The apartment is very clean & all facilities very well thought out.

Sean

4 years ago

Great space to be for a couple of days. Great views from the front and back of the penthouse especially as the sun rose above the Abbey ruins. Very close to the harbour. Rusty Shears a great place for breakfast and the French bistro Mademoiselles also lovely.

Lyndsey

4 years ago

Lovely stay in The Penthouse! Spectacular views and beautiful decor! A fab, modern and spacious stay. Gutted to have to leave!
Perfect location with everything in walking distance.

Some great cafes in the street below!

Only negative was parking being difficult. Plenty of big £10 per 24 hour car parks a 10-20 min walk away, but couldn’t find any spaces within designated zones in the 3 days we were there.

Amy

4 years ago

Simply stunning !

Fantastic area, beautiful penthouse, the views alone take your breath away & the highest standard of cleanliness/comfort.

Would highly recommend booking.

Claudia

4 years ago

The flat was a perfect base for Whitby, totally gorgeous and very conveniently located. It was super clean and really well equipped. Thanks for a great stay!

Enara

4 years ago

We had a comfortable stay with Stay!

Lauren

4 years ago

Very stylish and cosy apartment with lots of gorgeous windows to watch Whitby through!

Thomas

4 years ago

Lovely place, right in the centre. If you’re looking for parking, head straight to a public car park as there isn’t much available to use the parking permit with.

Martin

4 years ago

High end feel, lovely interior design. Comfy bed. Quiet atmosphere with good views. Good location to explore Whitby and going on walks. Would recommend it.

Michael

4 years ago

Fantastic location, fantastic space, very clean, everything covered, beautiful views.... have been coming to Whitby for as long as I can remember and this apartment was a breath of fresh air!