Jade

4 weeks ago

The apartment I stayed in York was lovely, in a great location and exactly what I needed. I happily would have given a 5 star review if it wasn’t for the unjustifiable and, in my opinion, un-transparent deposit fees. I saw a mention of a ‘fee’ but expected this to be nominal - I.e. a couple of £ to cover an insurance policy for my time of stay. Oh no, after booking the non-refundable room I was told I either had to pay a £25 (which I never got back) or £250 (which I would get back in up to 4 weeks time minus a ‘£10 admin fee’). This is an absolute joke. The £25 is not a nominal amount for anyone in this tough economic climate so I opted for the latter. Putting me out of pocket for £250 (which was more than I paid for air bnb!!). And I will only get it back in 4 weeks (meaning they’ll keep my money and earn interest on it in their bank account) and then charge me a tenner for the privilege!! It’s an absolute joke.

Amy

1 month ago

Firstly I would like to say that I contacted Host & Stay prior to this review. The apartment was presented with a lovely minimal aesthetic and the location was central but still in a quiet location. There was a paid parking area immediately at the front of the apartment building and one within a 6min walk away. The downside that we had to our stay was the cleanliness of the apartment- the kitchen you could see grubby greasy finger marks all over the cupboard doors and the fridge and dishwasher smelt awful to the point we had to open all windows as the smell lingered throughout the apartment - it was like they had been cleaned with a damp unclean cloth. But the smell was pungent and overwhelming which made me reach out to host & stay who responded “thanks for letting us know” no solution to fix. Anything we put in the fridge smelt the same so we ended up not using the fridge or dishwasher so not to open it to contain the smell. Also felt the communication was a bit constant email & txt

Damian

1 month ago

The flat was very comfortable, quiet and within easy reach of the city centre.