Tasha Bear

4 months ago

Was dubious about booming this place as they asked for a security deposit off site. Airbnb assured me they were reputable. The flat was lovely but I made sure to video and photo the stains already on the carpet as £250 is a large deposit for damages. Instructions were terrible. The flat was not easy to find as it us not in the main building entrance. There is no permit. The parking instructions didn't say we needed one and there wasn't one anyway. We got 2 car parking fines despite following the badly written instructions . This company has obviously never been to this flat. My short 3 day break with my partner was broken by having to call hours between companies and Airbnb and their poor customer service line that had zero idea of this flat and messages etc. Totally ruined my trip. The only saving grace is the flat is nice. And they're going to reimburse the parking fines I received. But I'll have to wait two weeks, just like I have to wait two weeks for my deposit

Mustafa

9 months ago

Had a fantastic stay in the heart of the city! The location was perfect, but the only adventure was finding the keys. Once sorted, everything was smooth sailing.

Louise

10 months ago

It was a great place to stay. Thank you.

Stephanie

1 year ago

My reason for a lower score is not because of the accommodation but due to the small print on the booking confirmation. Please note when you book, you will be asked for a deposit. I couldn't then cancel as I would loose money. 3 nights = £250 deposit. This is held 7 days after you check-out and then released to your account, taking another 3-5 days to process. I questioned this, but was advised the property would be inspected after we vacate, if so why would they need to hold the money for 7 days. If the property would then be used again by another guest, surely we vacate- the property is inspected and then the money is released if in good order? For this reason I will not book again with any accommodation which is connected to Host and Stay. I did receive my full deposit, 9 days after I checked out. £250 might not be a lot but this caused a lot of stress, I learned though. Accommodation is clean and central, parking space was taken by someone else. Advised to use bollard.

Jon

1 year ago

Really enjoyed the stay. From the directions, access codes, amenities to the checkout, nothing but excellent!

Jing

1 year ago

It was a very pleasant trip and the room was very new and fully equipped. We would definitely come back!

Julie

1 year ago

Whilst we cannot fault the apartment, cleanliness, location etc & quick response from Host to queries, the shine was taken off by the failure to guarantee the free parking which was stated on the advert. On arrival the allocated space was not available, and on contact to the host we were told the only option was to park in a paid car park in the town centre, at minimum £16 per day. Its a shame as the apartment was lovely, clean and comfortable with some basics of tea coffee and bathroom toiletries provided, & location was great to walk into town in 10 minutes, but wouldn't recommend booking if parking is important to you, as no support from the host once we raised as a problem. If parking had been available as advertised then this would have been a 5 star review all round

Donna

1 year ago

Beautiful apartment, great location to York centre. Already looking to go back 😊 thank you

Jacky

1 year ago

Great location, although post code takes you to a dead end street. Apartment very clean with everything needed for a short break. King beds are 2 singles pushed together which is not great. I would stay there again.

Karin

1 year ago

Lovely apartment really close to the heart of the city. Beautifully appointed. Comfortable beds and great bathrooms. The ONLY downside was the water temperature. Showers were luke warm and impossible to get sufficient hot water for a bath. That was a real disappointment after a chilly day walking around the city.

Jennifer

1 year ago

There are pros and cons with any place… Pros: great location, thoughtfully decorated, great balcony, great cooking facilities, a nice atmosphere. Cons: very confusing checkin, it wasn’t obvious from the instructions that you need the fob on the key ring to lower the barrier to get into the car park. You get the key from the bike store as stated in the instructions but the bike store is not obvious. 2 circles of the building we found it, it just looks like a cupboard and is not signposted as the bike store. During our stay someone was parked in the designated car park space for the whole stay. Also the double bed was 2 singles pushed together, this was very uncomfortable as it means you can’t sleep in the middle of the bed without the 2 mattresses separating and a crevice forming. Therefore you have to sleep within the boundaries of the single mattress. I had 2 nights poor sleep out of 3 and for this reason I wouldn’t stay again.

Clemmie

1 year ago

A fantastic and comfortable stay in a great location. The apartment is beautifully decorated and a perfect place for a city break!

Holly

1 year ago

Had a lovely stay for the weekend. Such a beautifully decorated apartment with everything we could possibly need for a short break

Nichole

1 year ago

Really nice place, very neat and tidy and clean and short walk into the centre of York

Emma

1 year ago

Lovely stay, just needs a little more attention to detail on the finer aspects of cleaning.

Laura

1 year ago

Really beautiful place, a short walk from York main centre. Brand new apartment with luxurious furniture. Don't agree with the extortionate deposit and extra admin fee added after booking. communication with hosts very good until advised then WiFi password would not work and they no longer responded. only criticism of the place is they need instructon manuals to use things like oven and heating etc as has to spend long time working this out. overall I would recommend

Graeme

1 year ago

Apartment was really comfortable with everything we needed. Good location, close to the walls and minster. Highly recommend The host communicated very well and liked the link provided to give more info and even local info

Dan

1 year ago

Great apartment and convenient location for York city centre which is just a short walk away. Clean with nice underfloor heating in the bathroom but the hot water wasn’t very hot at all even though on the max setting in the shower The communication needs to be vastly improved. The check-in process was far from satisfactory (even though this challenge has been raised by other guests before in their reviews). Surely a simple (and accurate!) step by step instruction with pictures is not too much to ask? I had to call the office to seek assistance and was told to go through the door marked number 5. That was someone’s apartment! M Further confusion experienced with the check-out time meant that we felt we needed to leave earlier than agreed. This was regrettable. Also there was an additional cost and questions to answer (to a third party) once the booking had been made. This was a surprise to me and if stated in the terms must have been buried deep in the depths!

Chris

1 year ago

A well located property with parking only walking distance to York city walls. A well equipped, maintained and clean property. Could have stayed for longer!

Ruth

1 year ago

Lovely apartment in great location. Spotlessly clean and well equipped. However, directions were poor (no mention of bollards which meant the car park could only be accessed via the Abbot Street of Garden Street, information about mandatory insurance cost was buried in the listing and involved giving away personal data. Hot water was intermittent and we had to keep switching the immersion heater off and on again. Response to complaint was super quick though. And we only managed to get the key out of the bike store because a previous reviewer had warned it needed a very gentle touch.

Simon

2 years ago

Great apartment in fantastic location. beautifully appointed. Couldn't fault it. Little frustrations. Check in process is convoluted. For a while we couldn't open the bike shed despite having the code. Turns out the handle needs a gentle touch. No problem if you know that. Big problem if you don't. Brochure could be clearer and significantly more comprehensive. How does the heating work, how do all the lights work, recommendations on places to eat (other than just one cafe!!),etc. Overall, place is fab, but attention to guest engagement with an environment they don't know, needs attention. Four out of five.

Adam

2 years ago

The apartment and the listing were top notch, but I had some significant problems with check in on the property. Although the Host provided a full website brochure on the property and how to check in and what was around, the information inside was severely lacking to a point where we could not access the property. I had 4 different messages about pass codes and entry points. Including incorrect codes. This task was made even harder by being provided the wrong door entry codes and the information deck not providing the correct information as to where to find keys etc All in all I was pleased with the facilities and stay in the apartment, but the check in experience was awkward. I was able to contact the host by phone and get the correct information quickly from the agent that answered the phone.