Pat

2 months ago

The house looked as if it had recently been refurbished but may have been rushed and not completely finished. The mattress was disgusting old and springs pushing through. Blinds were paper glued to window and wouldn’t open. Bathroom floor was dirty. Bedroom window handle broken. Kitchen unit damaged. Kitchen looked clean but very smelly. No handles on two pans. TV looked new but had no aerial. Clothes hook in bedroom falling off. When I complained the host offered to come back and clean but I had already done it and anyway we were out sightseeing most of the day and I didn’t feel comfortable with someone coming in while we were out. They did not offer to replace the broken mattress which was the worst issue. They offered a 10 % reduction off our next stay with them which I consider to be inadequate and I would not trust them again. I also object to the way the additional charge for damage insurance is not transparent but hidden within the terms and conditions.

Kirby

6 months ago

We often come to the NE but stay in an Airbnb in Herrington (which was booked at this time) so we tried somewhere new. With two boys, a garden is essential in better weather alas the garden wasn’t child safe so we didn’t use it, also there is a communal driveway between the house and garden so we couldn’t let the boys run safely. It was a spotless property with great finishings and a sofa to die for! (But a heart attack for any parent with toddlers and chocolate fingers) the bed were wonderful and heating was quick to warm the house. Sinks in the bathroom came up to my shoulders however, fitted way too high, a stool for kids would be a great option. We had a bit of trouble locating the property, we rang home stay and they said they would call us back, sadly they didn’t. I think it was partially our fault as we were trying to match the map, and no door number. Overall I loved it, the kids loved it but with some kiddy essentials it could be fab! Potty, stool. Kitchen lush