Jake

1 month ago

Avoid Host & Stay properties! Unfortunately the lack of cleaning ruined the start of our holiday. On checking in, we found the property in a completely unacceptable condition, as it clearly hadn’t been cleaned between the previous guests leaving and our arrival. Floors not hoovered, kitchen and bathroom not cleaned, thick dust on headboards in the bedroom, dirty toilet etc. Property in need of general maintenance as it’s looking tired. We contacted H&S within 30 mins of check in but couldn’t get through to anyone. Had a call back 4 hours later at 9pm to say they’d send a cleaner back the following day, someone came and hoovered whilst we were out but didn’t address any of the other issues. Again tried to call H&S but couldn’t get through. Received a reply to email the following day asking to leave keys in the key safe for cleaner, no apology. Unsurprisingly no one came to clean further during our stay. Really disappointing experience, H&S clearly don’t respect their guests. Avoid.

Katie

1 month ago

Super location and a lovely little house. My only complaint is that we had no way of keeping our dogs downstairs, maybe an optional baby gate might help next visitors with dogs? We created something out of suitcases, so it was fine, but that was my only issue. Will definitely try and book again. Thank you 😊

Antoinette

2 months ago

lovely place in a lovely location

Livia

2 months ago

Fantastic location - very central for both Whitby centre, beach, parking options and eating out. The accommodation was very clean, very modern, spacious. Despite central location, the accomodation was very quiet and private. Lots of amenities- including dryer, dishwasher and coffee machine. We will be certainly returning!

James

3 months ago

Mixed review. The company forgot to clean apartment prior to our arrival. we checked in late and struggled to find accomodation as the pin location was incorrect. Contacted out of hours number took an hour to get an answer. but when finally did. they apologised and sent a lovely cleaner out at 10pm to clean the apartment. The lady was friendly and very apologetic. She also returned the next morning to do a full deep clean. After a bad start the accommodation was cleaned and apart from a few issues all was dealt with correctly quickly and to a good standard. A real shame really!. the company host and stay do sent a lot of emails and request to take a deposit with a £10 admin fee non refundable or pay aninsurance policy fee of £25. in town centre an has all that you need.

Nicola

5 months ago

The cottage was in a brilliant location near all amenities. The space was good and well equipped kitchen etc. We found shower a problem no screen and room wet through after shower and needed to spend ages getting rid of water. On arrival the carpet had not been hoovered and the floor had grit and debris on it in kitchen it’s a shame attention to detail is important. Over all it was a great stay though and we would visit again. The bathroom, linen and kitchen were clean. The property is very modern and close to everything you would want.