Gabrielle

1 month ago

Location perfect parking great we got another parking card so we could park fine no problem at all , easy to get into property stone though from
The beach ! Beautiful views. Can walk into the center.

Unfortunately this is are second time staying I would stay again as we love the location but this time around it wasn’t as clean unsure if this was because we was offered an extra night so could be cleaner’s last min clean such a a lot of dust stains cobwebs the cooker hob doesn’t work on the back hobs but we just used the oven & front hobs the bed mattress like previous comments from the last years does need replacing the springs are comming though the actual mattress so it’s can be easily resolved just by a new mattress.
But overall would book again. The location is just perfect.
Can see Whitby abbey end of road amazing lit up for Halloween. !

Matt

1 month ago

Great spot to get into Whitby and handy to get the parking passes included.
Apartment was spacious and clean and would recommend.
Sofa wasn’t the comfiest, but we spent most of our time exploring and away rather than indoors so wasn’t the end of the world!
Overall a great stay and would stay there again

Wright

2 months ago

The property was well equipped, warm, internet access, lovely view and very well situated for what we required.
The value was good and parking was adequate at the time we attended.
Access instruction were clear and precise.

The sofa/bed in the lounge was uncomfortable and the double bed mattress, in our opinion, requires replacing.

Andy

3 months ago

It's a cool apartment in a good location. lovely view out of the bay window. very clean, well stocked kitchen (pans, utensils etc.) and as pictured. We had a great time and would recommend.
Negatives are:
The bed - creaky and therefore noisy. Also quite soft which I personally didn't find comfortable.
Parking - From reading reviews it was clear that a parking permit (for the road outside) was included with the property. This is no longer the case (I admit it was not advertised in the property description, but was still mentioned in the written guide in the house) and so we had to find other arrangements which was a bit of a pain.
Damage deposit - I get it, they want to protect themselves against vandalism or careless guests but essentially you have to pay £20 extra which is a bit gutting. Sure, you can pay £10 but this means being completely at the mercy of the hosting company to keep the entire £150 deposit for even breaking a mug. It just leaves a bad taste really.

Angela

3 months ago

Great location.
Small apartment, but just want was needed for a family of 3.

Madeleine

4 months ago

The location was perfect

Gabrielle

4 months ago

The location was great it was also a very bright property very clean a lot bigger then we thought had everything thing we needed so we have booked again

Our last night a new family checked in to one of the other apartments sadly loud and also kept ringing our buzzer for the door by mistake this wasn’t a fault as your end it was just other guests

Ian

4 months ago

Clean. Great location overlooking the sea. Lovely ice cream and coffee parlour opposite. Whitby is a great place for a UK holiday, and this is just a short walk into town.

Evening time outside can be very busy and noisy especially motor bikes. Bed not very comfortable. It could have been improved with a bit more local knowledge eg about car parking.

Dawn

5 months ago

The apartment was lovely, clean, well equipped and well located. It was quiet.

The beds need replacing, they were rickety and uncomfortable. The lounge sofa needs to be better padded in the seats.

Rylan

5 months ago

Location was nice, great view and lovely short walk to town/beach.

Wifi was good and toiletries were good quality.

Small cafe over the road was great, and opens late. Well worth a visit for a coffee or ice cream.

The listing stated a parking disc was included, well it wasn't. I called owners, they said oh that's an error, we don't have the discs. They said simply pay for the parking and we'll issue a refund once you send a picture of all your parking tickets. I sent an email as requested 23 days ago as of today (25th June) and confirmed via phone and email by Emma my refund has been issued. Since then I've spoken to Chalie via email multiple times and various colleagues over the phone, they all say the same thing, "I've passed this to the finance team who will issue the refund" I still haven't has my £32 back... it leaves a sour taste to what should have been a nice holiday.

On a couple of occasions I received standardised AI replies which didn't help and only intensified my frustration. So look out for those should you need to speak to their customer services.

The property overall was okay however beds weren't the best, sofa dreadfully uncomfortable, small spots of blood on the bed sheets which wasn't pleasant.

Emwee

5 months ago

Lovely, clean and well presented. Everything was immaculate.

Only small issue was the bottom only the bath gets VERY slippy and one of the other families staying took the main front door key so we have a little trouble getting it but we sorted it in the end.

Andrew

6 months ago

Great location. Spacious, bright & clean. High quality kitchen. Very close to the beach & Whitby centre only a short walk but there are plenty of steps. Perfect for walking our dogs on the beach. When we stayed it was not busy & the apartment was peaceful. Everything we might have needed was there. No issues. Highly recommended.

Laura

6 months ago

The location to all attractions was perfect and the sea view was beautiful

It was quite uncomfortable, we were exhausted on one night and returned after a full day to relax. The settee was like sitting on wooden boards, extremely uncomfortable.

Sarah

6 months ago

Great location close to the heart of whitby. I enjoyed watching the weather over the sea from the window... very peaceful

Lisa

6 months ago

Location was fab, kitchen had everything needed & felt spacious for 2 people

Sofa was the most uncomfortable I’ve ever sat on, impossible to relax on !
Blinds in bedroom were thick dust
We were on the ground floor (seaview retreat) & the door going to the stairs for the other apartments slams shut every time somebody heads through it, it was constantly slamming both evenings on a regular occurrence by other guests coming & going so maybe a soft closing door should be there as not pleasant to be awoken at 12, 1 & 2 each evening

Jem And Jim

7 months ago

Great stay. Easy check in and great location. Place spotlessly clean and even though it was an apartment we didn’t hear a peep from the neighbours.

Jennifer

7 months ago

Apartment is in a great location & generally well maintained. Unfortunately, I had some issues during my stay which marred the stay.
The bedroom layout was changed after we had booked, from just a king-size bed to a double bed + a single bed. We were assured prior to going that there was still plenty of space for our baby’s crib. Upon arrival, we found this wasn’t the case and had to move the single bed to make space, leaving little floor space. Also, electrical sockets are still set up for the king-size so now located behind bed and not easily accessible.
The listing advised a “scratch card” parking permit. This wasn’t there. We were told this would be sorted immediately but nothing done. Once we had left, we were refunded our parking fees but doesn’t take from the fact we had to sort this while away, also having to return to the car to renew tickets etc.
We received no apologies for any issues - almost felt as though they were deliberately avoiding so not admitting fault

Daniel

8 months ago

Location is great.

It hasn’t been cleaned upon our arrival and had to call to have someone come out. Very disappointing.

Also, insufficient parking permits provided. Had to pay for more which wasn’t expected. Bit poor.

Amy

11 months ago

Beautiful apartment. Would definitely stay again.

Robert

1 year ago

The view the location

Stained quilt stained sheet dirty toilet brush leak from upstairs door safe key falling off wall

Andrew

1 year ago

The views and comfy bed

Christine

1 year ago

It's a breathtaking place, incredibly beautiful apartment - nice style and a lot of attention to detail. The view ist absolutely stunning. Everything is very clean and comfortable.

We were unable to enter via the front door on the second day. The door was broken and despite calling the Hotline, door of the building was still not fixed the next day.

Chris

1 year ago

Great location central to Witbey, lovely sea view. Comfortable, clean and smart accommodation. Would recommend.

Sye

1 year ago

The perfect location and a wonderful apartment right by the whale bones! Tastefully decorated and very comfortable, thanks for having us

Andrew

2 years ago

The apartment had everything we needed. Great location. Comfy. Great view. Exactly what we needed.

Norman

2 years ago

Used the hob once and took 1/2 hour to cook bacon.
I have same hob at home so used to cooking on it. Maybe needs looking in to.

Yvonne

2 years ago

Great location with lovely views, enjoyed morning coffee looking across to the sea . The bed is comfortable but creaky! We enjoyed our stay

David

2 years ago

Apartment extremely nice and the location is brilliant. Right on the front with car park close by. Great views of the sea.

Tony

2 years ago

Nice clean apartment in a good location. Being a ground floor property next to the entrance meant that it was quite noisy, lots of banging doors and people stomping up and down stairs. The hosting process with Host and Stay was very corporate and efficient, although the insurance registration requirement was initially quite off-putting and felt like some kind of scam.

Kelly

2 years ago

Just returned from a 5 day stay at the Seaview Retreat. A lovely apartment with a fabulous view, 10 mins walk down to the pier.
The apartment is clean and well maintained, check in was easy and so was the parking

(please make sure you fill the parking scratch cards out correctly - year, month & (1st day of your stay only) we saw lots of people get tickets cos thwy either missed off the year or month or scratched all the days of there stay, which makes card invalid.

It really is a lovely place ans we wouldn't hesitate returning

Alison

2 years ago

Fantastic location.

The sofa is extremely uncomfortable and the bed was so noisy. Every time you turned over in bed you woke up. Also having to drag a chair to the windows to open and close the blinds as the strings are too short wasn’t ideal. Anyone with mobility problems would find this really difficult. The outside of the building/garden is desperately in need of some tlc. Hate being so negative but the property needs some attention before the rating goes down.

Lezlie

2 years ago

Parking is definitely a problem. We got two tickets - once for having the letter R of the last letter of the license plate look too much like an P. The second time was for putting the “disc” in the middle of the dashboard. The reason given was that it wasn’t clearly displayed. The suite is lovely though- clean , lots of coffee and tea. We had dinner at Pizza West just a short walk from the suite and was so amazing ! Highly recommend

Matthew

2 years ago

Fantastic location on the West Cliff, closest to the beach which is short walk down directly opposite the front door of the property. Pavilion is right there too and also a rest area and little coffee/sweet shop that opens 9am every morning if want a drink or an ice cream. View is amazing!!
The town center is very close also and is short walk down some stairs from the cliff in multiple places or if want a more gentle walk down you can follow the road behind which brings you to the center of town.
Property was very comfortable for the two of us and access/arrangements were made easy thanks to the property management company, including a parking scratch card which allows you to use the allocated parking areas near the property for the length of our stay.

Cameron

2 years ago

Loved it so did my brother thanks so much, love whitby so much

Nothing brilliant

Jade

2 years ago

The location was perfect. Right on the beach front and a 2 minute walk from the harbour.

The front door didn’t work, it took us lots of attempts every evening to get back in. The handle was awful & didn’t open most of the time. Massively disappointed that we wanted self catering due to me being 8 months pregnant we didn’t want to be going out all of the time but this ended up happening as the hob/cooker didn’t work. For over £100 a night we expected more & then ended up spending more money to eat out.

Amy

2 years ago

really lovely and clean

squeaky bed, no black out curtains/blinds in the bedroom

Niamh

2 years ago

Beautiful decor throughout really homey

N/A

Colin

2 years ago

their was no breakfast

not enough clothing space and no handrail in the bath

George

2 years ago

Fantastic place in a great location, and very clean and comfortable. Only niggles would be the blinds that let in a lot of light, and the (very, very comfortable) bed which makes a loud squeaking noise with every movement.

Emily

2 years ago

Great Location and lovely views outside the apartment. Check in very simple!

Angela

2 years ago

Good location, very comfortable bed, nicely presented apartment with all we needed for a week, including washing machine and dishwasher and a good shower with plenty of hot water. Very clean apartment with freshly painted decor and good condition carpets and furniture.

Sofa looked nice but wasn't very comfortable so had to put plenty of pillows and cushions on it. It was a bit bright in the bedroom in the mornings with only blinds so curtains would have helped. Squeaky bed although very comfortable.

Chris

2 years ago

The location on the seafront was very good with a great sea view.
The contact from the booking company was excellent.
Parking with the provided card was easy.
The flat was very clean and tidy and had everything needed for a nice stay..

.Could do with more instructions. The TV needs a basic guide as it took a while to figure it out. Also someone has set the cooker so it wouldn't work. Had to ask for help which was provided quickly.
Plastic plants and black and white decor was a little plain and functional. Although I loved the blue chairs in the window as a splash of colour..
Some "clutter" would be nice, such as playing cards, books, local magazines, tourist info, etc.
Creaky metal bed is not as shown in the pictures.

Ellie

2 years ago

the apartment was in the perfect location only a 5 minute walk into the bay to all the bars and restaurants , had everything you needed was like a home from home

the only bad thing about the apartment was the bed would squeak as soon as you went near it and woke you up in the night if you turned over from the noise

Marie

2 years ago

perfect location with a sea view and the parking permit

noise from the other residents, some scuffed walls needed repainting and the picture above the radiator needed replacing as the frame had melted

Wendy

2 years ago

Lovely, clean apartment in a great location.

Zoe

2 years ago

Excellent location and ground floor. Easy free parking with the free scratch cards provided. The kitchen was well equipped with the added bonus of a dishwasher.

The whole point of an apartment is that you can relax, especially if you have been out walking all day, however there is absolutely no way you could ever get comfy on that terrible terrible settee, design has definitely been picked over comfort. The bed was far too soft for us but I also understand that is a very personal choice. The bathroom has a shower over it and to adjust the temperature you have to adjust the taps on the bath!! I believe this was refurbished only 18 months ago but some of the decisions are strange. This property could be so much more but the issues mean we wouldn’t return which is an absolute shame because we have stayed with Host & Stay previously.

Jonathan

2 years ago

great location

the sofa is the most uncomfortable thing I’ve ever sat on! also as others have said the bed makes a racket when you get in and out of it, but the bed is comfortable

Charlotte

2 years ago

I stayed with a friend on a long weekend in February, the whole process was seamless from checking in to finding where to park. The apartment is perfectly located in Whitby, easy to walk to everything and has a beautiful sea view to enjoy a coffee in the morning.

Mr

2 years ago

Had many problems with to front door, key and code, like the other couple who stayed.
Not good late at night.

Hazel

2 years ago

excel t location

The settee was extremely uncomfortable

Chaz

3 years ago

Seaview

n/a

John

3 years ago

Great stay definitely worth booking

Steve

3 years ago

Location of this property was brilliant, not even a minutes walk to the whalebones. Rooms were bright and of a decent size. Good facilities provided. Milk in the fridge is always a nice touch aswell.

Few minor things, such as a pile of dried muck met us on the carpet as we 1st entered which had been cleaned for our arrival, sofa was quite hard and uncomfortable and I had to tighten the bolts on the bed by hand as it was all loose and squeaky. A wardrobe is needed, considering size of bedroom, not just a little hanging thing off the wall, also if you're bigger than an average person, then getting by the bed to the bathroom could prove difficult.
The toilet seat hadn't been cleaned as throughly as it should've been. The electric heaters in all rooms were absolutely rubbish, heated up briefly when 1st turned on then cut out with error codes, had to reset these about every hour and obviously through the night it became quite cold as these would cut out. Reported this 1st morning, think maintenance came out however this didn't get resolved. The other issue we had was the bay window in the living room leaked quite badly from the ceiling, guessing from the flat roof another 2 floors up.

Debra

3 years ago

fantastic location. very well presented, clean and well appointed. residents parking vouchers provided. lovely to have direct views of the sea.

front door system a bit baffling and other residents can lock you in , needing the key. sofa looks great, but is uncomfortable to sit on.

Gina

3 years ago

In a great location, a lovely flat

Carol

3 years ago

the position of the apartment facing the sea and a lovely well kept apartment

the only problem was it was a metal framed bed and it just made noise every time you sat on it or when you you was moving to get in bed or out

Vanessa

3 years ago

Great place to stay to write your book which is what I did.

Ross

3 years ago

I can’t say enough about how great our stay was.
The property was so much more than expected. The flat is perfectly positioned close to all the amenities but far enough away to be nice and quiet. Lovely and clean, stylish and had plenty of space. What a view too. Amazing

Andrea

3 years ago

Accommodation as described. Good location overlooking the sea. Parking is at a premium so the visitors parking pass is extremely useful.

Elizabeth

3 years ago

Great Location and lovely clean apartment!

James

3 years ago

Great flat. Couldn’t ask for more. High quality finish. Great views and well situated. Would stay again. Only think to note is parking zones is a bit confusing so be aware - we got a parking ticket because I parked on the road that the permit wasn’t valid for. All in all a tip-top in a lovely flat in wonderful Whitby. 5*’s from us.

Tamir

3 years ago

Great stuff at a great location. Clean modern flat with stunning views over the sea at Whitby. Good communication through out and check in east and contactless.
Only negatives (both we accepted pre-arrival)
-very early check out which isn’t idea and not negotiable.
-Price >£200 a night (probably as a result of COVID related increase in staycations) was too high for a small one bed flat in our opinion but guess that was just the climate at the time of our break.
Overall enjoyed our stay and if the price was better in future would consider staying again

Rhys

3 years ago

Great location, looks great. Well appointed.

Jamie

3 years ago

It's very nice, good location and has everything you need provided including kitchen and bathroom stuff

Lisa

3 years ago

Lovely apartment in a great location. The level of cleanliness was great which, at the current time, is reassuring.

Jane

3 years ago

Seaview Retreat is just as described a lovely retreat with the open spaciousness of the sea right in front you. 2 armchairs sit in the bay window with blinds, so you can sit and watch the world go by until your heart is content. The accommodation has been completed to a very high standard, it is modern, sleek, clean and a pleasure to spend time in. It is very well equipped, enough crockery, pots n pans to make a 3 course meal should you wish, but it is close enough to the town to be able to wander out, have a meal and a wander and then head back when you want a cuppa. Ideal location and a popular coffee hut directly opposite that also sells Ice Cream. What more do you need when in Whitby? Accessibility i.e getting into the accommodation was easy and Stay kept up communication right throughout the process.
I would highly recommend SeaView Retreat:)

Dan

3 years ago

This is a great place to stay in Whitby. The flat was very nice, clean and modern. The flat was in the perfect location - over the road from the beach, close to the town centre and with sea and sunset views. The hosts were responsive and provided all information needed. Would highly recommend.

Adam

3 years ago

This pictures of this apartment don't do it justice! Modern but cosy, with all the amenities you could need and everything is essentially brand new. It's in an ideal location, right on the sea front but walking distance from town. If you drive you may need to hunt a little bit for a parking spot, but free parking is provided. The checking in and out process was smooth and easy and communication around the entire booking was top notch. I'd definitely stay here again.

Rob

3 years ago

Lovely apartment, fantastic location and great communication.