Nicola

3 weeks ago

Richmond is a lovely place to visit. The Annex was an ideal location, parking definitely isn’t easy for free but the paying car park is a two minute walk. The Annex first impression was lovely, upstairs living area and dining all open plan. The en-suite shower room however, was nothing like it’s pictured as it is now mouldy, damaged, cold, and grimy. It is clearly run as a business on a larger scale for profit as it missed the finesse and comfort factor of personal touches. Host and stay were responsive with any issues and very good with the link they sent with information about the property but it was a bit basic and vague e.g with the thermostat locations( downstairs was very cold until we found it behind a door). Dog friendliness; their link said that dogs are not allowed upstairs in the actual living areas which is hard to achieve as the bedrooms were downstairs with the tiny hallway/ entrance. This is not clear on their listing. I wouldn’t have booked it had I known I’m afraid

Anna

1 month ago

This place was overall delightful, there were some cobwebs missed on dark walls in bedrooms some with spider in them, there were also cobwwebs on high ceilings lights etc in the living area and around door frames that opened outside in the bedroom [ which made me keep them closed] Aside from this the only other issues were , the master bedroom shower/ come wet room ..lots of black mould shower drain filthy and boxing in around loo awaful, rust marks where old loo cistern was...maybe this is the only room not yet refurbished ?? I hope this is the case, if this room and the general care around the outside spaces was looked at regarding outdoor spaces garden and off to second bedroom were cleaner they would be more inviting. The rest of the accommodation however was high quality nicely decorated and comfortable

Carolyn

1 month ago

A really beautiful property and very spacious for our party of 6. It was fantastic base to explore the town and surrounding countryside. I would definitely stay again and recommend it to others

Georgia

1 month ago

Great host and very responsive! Excellent location and very close to the centre of Richmond. Living areas excellent and lots of space and great to have en-suite in each room. Bathrooms in bedrooms could do with some TLC, tired and needing a refresh but overall good value for money.

Ben

2 months ago

Richmond itself is lovely, but the place itself was unclean. There were established cobwebs in most corners of each room (very large and thick cobwebs with lots of small eggs / baby spiders in them), lots of dust, especially on the two feature pieces in the living room (the chimney and the light above the dining table), the downstairs bedroom and en suite had a smell of damp and a particular problem with cobwebs / spiders, especially in the window frames.there was a fair but of dog hair on and around the sofa cushions. For how much we spent to stay there, it felt like it should have been cleaned before our arrival however it felt like it hadn't been dusted or vacuumed for a long while, and the abundance of spiders made the stay quite uncomfortable for the children in our group. Probably wouldn't go back.

Adam

2 months ago

We really enjoyed our stay at The Annexe and were pleased to return for our second visit. The location is fantastic, and it’s a lovely place to stay. Unfortunately, we were disappointed to find that the house was quite dusty during this visit, and some furniture was still in need of repair. The bed slats and a chair were broken, and these were also issues when we first stayed in April 2026. We would happily consider visiting again, as we really do love the location and the property. We would just hope to see some improvements in cleanliness and the condition of the furniture before a future stay. Overall, we enjoyed our visit and hope these points can be addressed for future guests.

Sam

4 months ago

Fantastic stay at the annexe, great location in Richmond and amazing property. Couldn’t recommend more!

Sheila

4 months ago

We stayed in The Annex as 2 retired couples. Plenty of room and added bonus of en-suite facilities to each bedroom. Some areas may benefit from a deeper clean particularly the wet room en-suite. Also a couple of plugs were missing from basins. Overall a lovely property beds were very comfortable and we all had good sleep. The steep roads leading up to the market square were a challenge but one restaurant in particular made the walk worth it. Elixir. Great cafes and independent shops plus beautiful walks along the river meant we didn’t really need to leave Richmond to explore. The Georgian Theatre, Castle, old station and 2 museums added to the enjoyment of our trip. Would certainly love to return.

Catherine

4 months ago

Perfect for a little getaway to celebrate a birthday. The space was modern and we loved the decor. There are also 5 toilets! Ideal location for a few nights in Richmond

Dani

4 months ago

This was a lovely property in a great location, we had a great stay. The property was spacious and had plenty of bathrooms. The only downsides were that on arrival it wasn’t the cleanest, there were lots of cobwebs everywhere and kitchen pans etc were greasy and grubby. There were also quite a lot of broken things - broken chairs, broken toilet seat, broken light fitting hanging off and the carpet had come up in one bedroom near the bathroom door which exposed the sharp bits underneath. A lovely house but just could do with a bit more TLC

Jacqui

5 months ago

On the whole, a clean stay. Prperty could use some maintenance along the garden entrance and maybe a deep clean of sky lights and guttering, outside windows etc. Also no salt, pepper or oil available as suggested so slightly aggravating. Lots of positives despite this. A lovely peaceful house in a great location right next to the river.

Adam

5 months ago

We loved our stay in Richmond, the place was perfectly positioned for strolls into the town and for scenic walks. we hope to visit again soon.

Shane

7 months ago

Lovely house

Becky

7 months ago

Good, if you are staying in a big group. Very spacious, loads of showers, baths, toilets so there isn’t a que in the morning or ever. We were visiting for a Pass Off Parade, so was in an ideal location being close to Catterick. Lovely walks nearby, very close to the river and town. People with mobility issues may struggle with this property due to there being steep stairs within the property, although in small clusters. My nan had a fall resulting in an A&E trip so best to keep an eye on the less mobile. The property could do with some maintenance in the garden and the small outer area in the middle bedroom. The middle bedroom needs a new bed due to it being broken prior to us even arriving, not ideal to sleep on whilst you’re heavily pregnant. The bannisters are wobbly, there is a hole in the garden fence leading into next doors garden and a hole in the wall leading out onto a small carpark so if you are taking dogs with you take the time to ensure the garden is fully secure…

Steven

7 months ago

The house is located in a very scenic location, within easy walking distance of the River Swale footpath, suitable for an infant pushchair. There is suitable free parking around The Green and also a public car park 50 yards away, £5.90 per day. The centre of Richmond is within a six minute walk, uphill all the way, but well worth the effort. Plenty of cafes, bars, restaurants and interesting shops. The house has comfortable bedding, furniture and an excellent open space communal area, as shown within the Host and Stay website.

Gemma

8 months ago

We had an absolutely wonderful stay at this Airbnb in Richmond. The home is truly gorgeous — beautifully presented, warm, and incredibly cosy. From the moment we arrived, we felt completely at home. The location is perfect, with everything you need right on your doorstep. One of the highlights was being so close to the river — we enjoyed a lovely scenic walk along the water all the way to the waterfalls. It made the stay even more special. Everything about this place was just right, and we couldn’t have asked for more. 100% recommend — we would happily stay again!

Lala

11 months ago

Pleasant stay! Hosts very accommodating. Thank you.

Julie

1 year ago

Lovely spacious property for all the family to come together and catch up with each other. Three en-suite bedrooms and a large living area. Location was good for walks and access to town.

Garry

1 year ago

I would like to start by saying that the house itself and the location within a beautiful town are excellent. That said, the attention to detail we have come to expect from all other Airbnb’s we have stayed at was sadly missing. Cleaning was poor, the yard had fallen apple and pear trip hazards all over the place, outside lighting was non existent, missing utensils in the kitchen, trouble locking the door from the inside, overflowing shared bins, 2 broken chairs in the dining area, one of the bedroom blinds broken and left lying on the floor, one of the beds had a big lump in the middle, dust and cobwebs clearly visible. Parking outside not very good but there is a car park 100 yards away that costs £20 for a week so we just done that rather than annoy the neighbours. It would be better to mention this on the advert so that people are aware. As I said at the start, the house and location are excellent but with new cleaners and a bit more attention to detail it could be so much more.

Megan

1 year ago

The place was decorated so well and was just what we needed. Location was great and it wasn’t unclean. The bedrooms are on the bottom floor and the kitchen/ dining area/ living room is upstairs. Thanks for the stay!

Nicola

1 year ago

Fantastic venue for family or friend group. Great open plan accommodation, all bedrooms equally excellent with on-suits. Fab location, by the side of the river, with lovely walks on the doorstep or easy walk into great market town. Communication & cost faultless. Would happily return.

Abbie

1 year ago

Great value for money. Perfect for our employees whilst working locally. Great property and we have been a repeat customer!

Philip

1 year ago

Very clean big house for a walking group. Well equipped kitchen and great area for communal eating with a games room and 2 reception rooms plenty of sitting places too. Bedrooms large and most with on suite which is very handy. One small problem with he heating was fixed same evening, probably only a problem as first time it has been used in the colder months.

Adrian

1 year ago

We enjoyed our stay Location is good but not suitable for anyone who can’t manage a steep incline to the market square Also lights are needed along the path to the property

Abbie

1 year ago

Great last minute find! Re-booked for the following week instantly.

Ashley

1 year ago

My mom and dad were over the moon, and so were we all, even though we had a whopping 20 hours of rain! (But hey, that wasn’t the host’s doing)

Jude

1 year ago

Wonderful location and great property with lots of space and 3 en-suites. We were disappointed in the cleanliness - although bedding and towels were perfect. Also first property we have ever stayed in with no dishwasher!!!! Ready for some TLC in lots of areas but especially the outside which is dark, damp and VERY overgrown

Diane

1 year ago

Great accommodation and location for a family gathering. Parking is round the village green so pot luck whether you can get a space although there is a small pay & display car park nearby! Outside areas could have been tidier and more inviting and a mat just inside the door would have been a good idea otherwise all good.

Tracey

1 year ago

Stunning place. Would love to move in!!!! Our only qualm was the fact that there were so many cobwebs and much dust around. Prime areas were clean but the cleaner needs sacking!! Beds are comfy. All amenities are great. Would happily stay again.

Rachel

1 year ago

In a nutshell the place is not as advertised in the photos . The place is extremely grubby and needs a deep clean . We could not check in on time as the cleaner was in . I have raised a formal complaint with Host and Stay and Air B&B requesting a refund . I was told it would take 7-10 working days and still have not had communication or received a full refund . On a positive it’s a lovely location , with the right care and oversight of the place it could be lovely .

Sandra

1 year ago

This place was ideal for us. There was plenty of space for 6 adults. The house was very well equipped with some lovely touches, such as the lovely shower gels and tea/coffee. It was very clean and the beds were comfy. The living area is great for eating, drinking and socialising. The location is very quiet. There are some lovely walks along the river and there are plenty of places to eat in the town. The host was quick to respond to any messages or questions. It wasn’t a problem for us, but the walk into town is up a steep hill, which may affect people with mobility issues.

Hollie

1 year ago

Excellent place, got everything you need in a lovely location

Peter

1 year ago

Perfect - just what we were looking for

Ella

1 year ago

The property was beautiful, beds were very comfortable and the location of the place was perfect for getting into town or the river swale walk!

Pascale

1 year ago

We had a really good break in Richmond with our two adult children. The property is easy to find, very well located; close to the centre of town, and in a quiet setting. Lounge and bedrooms/beds were very comfy. The owners are very reactive and friendly so it was easy to communicate with them. Outdoor areas weren't very inviting and the kitchen could be better equipped which is essentially why we give it 4 stars. All in all, a good deal for a property of that size and standards.

Rosemary

1 year ago

This is a beautiful property spacious and well appointed. We had no problem parking two cars for free on the road out front There were 6 of us and we did run out of hot water for showering but there was a booster button by the tank and within 15 mins the water was hot again. The courtyard does not get much sunshine so would be cold out of season but we found it a pleasant area to sit in and is fully secure for dogs if you take one It’s situated at the bottom of a very steep hill so a walk to the town center where everything you need such as shops restaurants etc is strenuous. No good if you are not fully mobile. We would stay here again

Michael

1 year ago

Beautiful location. Lovely property. Good host.

Julie

1 year ago

Was a great little air bnb would be perfect for families Only thing bedrooms were v dusty on mirrors and radiator Could do with more drying cloths/pot scrub etc in the kitchen

Shauna

1 year ago

Good location, lots of helpful information prior to arrival. Property very spacious. A couple of bits need some attention but I have communicated this to the owner.

Vanessa

1 year ago

we thoroughly enjoyed our stay. House was amazing, great location to walk into centre. Everything you need in the house. Everyone had a great time. Inside the house is even better than the photos. wouldn't hesitate to stay here again! 4th time in Richmond and without a doubt best accommodation. Thank you 😊

Dianne

1 year ago

We had an amazing time loved it there, it was clean very comfortable, spacious and Richmond itself is such a beautiful picturesque little town which we would love to visit again sometime. Thank you Dale!

Chloe

1 year ago

Lovely location in Richmond, worked well for us having a wedding at Middleton Lodge. Very spacious and had everything you could possibly need!

Rachael

1 year ago

Great place and location.

Jack

2 years ago

Really good value for money. Perfect location, hosts very good and clear communication. However only downside is the downstairs room does smell of strong damp. Saw some reviews saying that it was fixed but can still smell it. But overall lovely place and stay.

Elizabeth

2 years ago

A beautiful place to stay in Richmond at the bottom of the hill by the river. Easy to park on the street outside too.

Jenna

2 years ago

Great location, I'm familiar with Richmond, as I grew up there, but it was a great space for the family to reconnect and meet up. The communal areas were great, really lovely and spacious, enough room for us to sit and eat dinner, and the kitchen was clean and had everything we needed. The rooms were nicely decorated and beds really cosy. Some minor feedback is: the place needed a good airing and the heating putting on when we arrived, as the lower bedroom in the basement smelled a bit mildewy. The drains in a couple bathrooms smelled even after flushing water through, and that bathrooms are a bit tired and need a refresh, the paint quite badly peeling off the towel heaters, and some things needed a little update and resealing. Also could have done with an outdoor brush just to move the fallen fruit in the yard so we weren't stepping on it in the dark! Other than that though, great space, we had a lovely family weekend here!

Monica

2 years ago

Beautiful location, beautiful home. I never felt so safe and was able to sleep peacefully, dog friendly as well which our dogs enjoyed 100% never seen them so tired out from excitement 😂 10/10 definitely recommend

John

2 years ago

We had lots of great communication before checking in, and the process was easy with the key box. A lovely little walk through the paved garden led to The Annex. The bedrooms were all en suite and were of a good size. Nice bed linen and toiletries provided. The kitchen was well equipped and was a good size. The dining snd lunge areas were relaxing and comfortable with lots of nice little touches. Smart tv and WiFi were both good. All in all a great place to stay and we would return.

Jordan

2 years ago

Perfect

Helen

2 years ago

The house was true to the photographs. Overall a lovely property that has been tastefully decorated. Loads of space with 3 double bedrooms. It was great that all bedrooms were en-suite, 2 of them with baths. There is also another bathroom off the kitchen and a further WC at the top of the house! The kitchen had everything we needed and we appreciated the tea, coffee, milk and sugar all individually wrapped for hygiene. The living dining room was very comfortable. The location was very quiet and only a short walk to the market place. However the walk is up a very steep hill which some may struggle with. We were aware of this as we know Richmond well so this is not a criticism just something to note. My only issue was with the downstairs bedroom which smelled very damp when we entered the property. We opened the windows and it did improve a bit but really was not very pleasant. On street parking was very busy.

Jordan

2 years ago

Lads stayed for work and really enjoyed it.

Jane

2 years ago

Very disappointed with this house. Overflowing bins, garden full of weeds, dirty outside furniture, very grubby kitchen and bathrooms, dirty crockery and cutlery.This property has not had a proper clean in months and I feel it has not been properly maintained either. Host and Stay are not based in the UK and have still not responded to my issues and it is now two weeks since we stayed in the property. In my opinion it should not be rented out until these issues have been resolved.

Douglas

2 years ago

Such a great location - even whilst making a cuppa you can see the castle! Definitely one of the best castles in UK but loads of other places to visit in the vicinity. Had some great meals in several restaurants/pubs. Steep-ish walk up the hill to the marketplace - I recommend you take the little alleyways to the side rather than straight up the road - but quite a short distance and a photo opportunity at every turn. Will be back!

Claire

2 years ago

We enjoyed our stay at the Annexe. It was a quiet location. Not great for those less mobile guests as property does have a lot of stairs and it is a steep walk up to the village.

Niccy

2 years ago

Spacious - plenty of room for the six of us. Very peaceful location but within a short walk of restaurants, pubs and shops. Very comfy beds, loads of hot water.

Anthea

2 years ago

Fantastic upside down house with amazing lounge area. Parking for us was easily found right outside (probably as we visited low season). We felt the washing machine would be better replaced with a dishwasher but otherwise a great kitchen space. More bathrooms than specified, each bedroom is already ensuite. Beds very comfy. Hangers were very limited although there is drawer space. We struggled to find the way in but one of the neighbours pointed us in the right direction as the entrance is tucked around the corner and it is a little difficult to negotiate in the dark, have your phone/torch ready in the winter months. We visited as 3 couples and thought it'd be helpful to have more than one set of keys so that we didn't have to stick together. All in all, a great house in a good location and one we'd happily come back to.

Joe

2 years ago

Great location for exploring Richmond, lovely house. We didn’t fully read the accomadation info and missed the deposit/damage insurance required which came at an additional cost.

Lesley

2 years ago

Lovely accommodation close to the town & riverside walks. Ideal for 3 couples plus dogs, plenty of living room space to spread out with large main living room and mezzanine. Every bedroom en-suite, plus 2 more bathrooms. Washing machine, but no dishwasher. We enjoyed a very lovely family Christmas here, wouldn’t hesitate to recommend it.

S

2 years ago

The Annexe fitted our 3 generations needs perfectly; spacious rooms and lovely open living space + plenty of bathrooms! A few niggles which could be addressed; The entrance yard door is hard to find...There are no full directions and the unhelpful photo only shows the Associate house front. I was already upset because I had been emailed yet again to 'verify' - which means adding extra insurance, which I had already done and I hadn't received key safe number and it was dark. Secondly, the 'patio' area was dirty and untidy...dead leaves and rotten apples everywhere. Not a good first impression for an otherwise fabulous property. Third; there is nowhere to put bathroom 'cosmetics' etc. A shelf or small unit required. 3rd party Company hosting, although courteous, was frustrating: Illogically, my name was registered as INITIAL + Surname, rather than full first name + surname, and could not be found initially: Tech needs to be amended.

Steven

2 years ago

Great place to stay and very spacious accommodation. Located close to the town centre.

Paul

3 years ago

Beautiful property and as per the photos. Ideally situated in Richmond and close to all local amenities and beautiful countryside and the River Swale for fishing! Property was lovely, beds super comfortable, living and dining area was exceptional, the weather wasn’t good enough for outside dining, but the secluded courtyard garden was great! Minor critique and not a game changer, but could have done with an additional set of keys as had to coincide with other family members plans. Also, a brief guide on central heating which came on full blast twice daily- great for the winter months, but not summer! Parking locally was at a premium on some days, but downloaded the MyRingo app for the public car park next door, so not an issue. Overall, a fantastic, relaxing week in a lovely property-and I look forward to returning in the future. Thank you.😊

Debbie

3 years ago

A beautiful property in a good location.

Debbie

3 years ago

Really well located for visiting Richmond & surrounding areas. Parking on the green is a bit limited but the car park is large & just yards from the property & being a little out of the main part of town, felt like a safe place to leave the car. The property is as lovely as it looks in the photos, the kitchen & living space which are upstairs, are especially nice and very well equipped. Everything was spotless on arrival.

Kathy

3 years ago

Beautiful comfortable cottage and very spacious. We had a fabulous time and enjoyed every moment of our stay - even walking up the steep hills to the centre of Richmond. Would be difficult for anybody with poor mobility though and this should be mentioned. On the downside the passage way leading to the courtyard outside the cottage needs a lot of TLC. The passageway is very dark and needs lighting for nighttime. Also, the courtyard needs clearing of overgrown shrubbery and weeds. Because of this it wouldn't have been pleasant to sit outside.

Shirley

3 years ago

Excellent accommodation beautifully decorated. Calm restful place, with well appointed kitchen. Great location with parking, perfect for our family visit Thank you Shirley & Mike

Shuna

3 years ago

We had a lovely stay in the Annexe. The bedrooms were deliciously cool despite the high temperatures outside. Each room was beautifully decorated with lots of lovely touches. The kitchen, dining and lounge areas were a great size, plenty of room for everyone. The Annexe is on the edge of Richmond at the bottom of the hill from the main square. But we’ll within walking distance. Indeed there are some lovely walks you can do right on the doorstep. Thank you for such a beautiful place to have a reunion with old friends.

Joe

3 years ago

Beautiful in every aspect of the word

George

3 years ago

Fantastic location close to the centre with lovely walks nearby. Property is nicely decorated with good sized bedrooms but overall letdown by the cleanliness.

Jade

3 years ago

A very beautiful house - sparkling clean and well equipped. Be aware that you’ll need to pay a deposit and also fill in some forms before arrival.

David

3 years ago

Difficult to find the property had to ring to find where it was but the location was great and very private On street parking was very good too The furniture and fitting very nice and rooms were spacious One minor we thought the property was great but a bit expensive compared to other places we have stopped in

Georgie

3 years ago

The most wonderful property. Extremely comfortable, and stunning location. We had the best weekend and will definitely be back!

Phil

3 years ago

We had a wonderful stay at this property. Instructions for our arrival were clear and easy to follow, the property was clean and in perfect condition for our arrival. The location was brilliant with easy walking or driving distance into the town. Parking for this property is available around the green or paid parking is provided too. We hope to stay again soon.

Greg

3 years ago

Overall great location and property with plenty of room, but the property was not well maintained and cleaned. The entry door was overgrown, there was feces and rotten fruit in the courtyard, half of the lights were burnt out in the kitchen, it was quite dusty inside, the radiator was not working in one of the bedrooms, there was not any extra toilet paper onsite (which we began to run out of), and one of the bathroom doors was broken/jammed shut when we arrived so inaccessible for the duration of our stay. The management company was very responsive to our messages but I hope that they invest a bit more in the maintenance of the property going forward.

Hilary

3 years ago

Good location in Richmond, comfortable rooms and living space. Cleanliness left a little to be desired and the kitchen wasn't the best stocked but overall a decent stay and quite good value

Becky

3 years ago

Great location and great room sizes. Bathrooms quite dirty, rubbish left by previous guests and the path needs clearing and you’ll definitely need a torch as it’s pitch black. Otherwise great spot, bedrooms really nice and looks like the photos. I’d come again as easily walkable into Richmond centre.

Katie

4 years ago

Great location and beautifully decorated. Very disappointed with the cleanliness of the property.

Kathy

4 years ago

We had a perfect stay, the location is perfect. Lovely and quiet set slightly away from the centre of town but only a short walk away. The property is beautiful with more than adequate provision of bathrooms for 3 couples staying and a large space for dining and relaxing. We could not have asked for more from our stay. Extremely clean and with all the facilities you could need.

Samantha

4 years ago

A lovely place, a real hidden gem. Like home from home.

Kerri-Lynn

4 years ago

Great place to stay for 6 or 8. Richmond has lovely falls, a must to see and a lovely market type square for shopping. Steep hill to get there and back though unless you take riverside walk. Garden could do with some tlc but overall happy with the accommodation. Just a few niggles but not worth mentioning to be fair. I would return at the end of the day.

Isabel And Andy

4 years ago

N/A

Ashling

4 years ago

Lovely spacious property, in a great location for exploring Richmond. Easy check in and check out. Good communication from host. Plenty of parking available.

Sophie

4 years ago

Lovely place to stay in the heart of Richmond! The Cottage has been done up to a high standard.

Trevor

4 years ago

Wonderful apartment - beautifully decorated and well equipped for a perfect stay

Samantha

4 years ago

The property has very high quality decor and furnishings and has a great style throughout. Really comfy beds for a great night’s sleep. The location is great for the town and walk to the waterfalls. Check in and check out were smooth. We raised a few small issues with the team; water leaked under the door into the entryway during a heavy downpour, rubbish bags from previous tenants left on the walkway to the garden rather than being placed in the bins and no tea towels, which they have stated they will take in consideration for future visits. Friendly service and overall a lovely stay, thank you!

James

4 years ago

Stayed for work and was perfect for what we needed. Would recommend

Christopher

4 years ago

Great property in a good location. Really comfortable throughout with plenty of space to use