Shauna

2 weeks ago

Good location, lots of helpful information prior to arrival. Property very spacious.
A couple of bits need some attention but I have communicated this to the owner.

Vanessa

1 month ago

we thoroughly enjoyed our stay. House was amazing, great location to walk into centre. Everything you need in the house. Everyone had a great time. Inside the house is even better than the photos. wouldn't hesitate to stay here again! 4th time in Richmond and without a doubt best accommodation. Thank you 😊

Dianne

2 months ago

We had an amazing time loved it there, it was clean very comfortable, spacious and Richmond itself is such a beautiful picturesque little town which we would love to visit again sometime. Thank you Dale!

Sarah

2 months ago

The space was good. The number of bathrooms was good

The approach to the property was dangerous, smelly rat infested, very slippy, and neglected.
Trying to walk past mountains of rubbish down a long dark walkway to the front door isn't good at all. Fallen apples everywhere were very dangerous.
The pots and pans were dirty, the oven was disgusting, and no christmas decorations.

Sarah

2 months ago

The space was good. The number of bathrooms was good

The approach to the property was dangerous, smelly rat infested, very slippy, and neglected.
Trying to walk past mountains of rubbish down a long dark walkway to the front door isn't good at all. Fallen apples everywhere were very dangerous.
The pots and pans were dirty, the oven was disgusting, and no christmas decorations.

Chloe

2 months ago

Lovely location in Richmond, worked well for us having a wedding at Middleton Lodge. Very spacious and had everything you could possibly need!

Allison

2 months ago

Lovely and spacious for a family gathering

Outside space was covered with rotten apples from the tree so made it a little tricky to walk through the garden. Walkway to the property was very dark.

Allison

2 months ago

Lovely and spacious for a family gathering

Outside space was covered with rotten apples from the tree so made it a little tricky to walk through the garden. Walkway to the property was very dark.

Rachael

3 months ago

Great place and location.

Mark C.

3 months ago

You enter the property though an out-house at the end of a path. There’s no working outside light so, if you arrive late or like to go out on an evening take a torch. When we arrived, the bins were overflowing, and bags of rubbish had been piled up along the path.
The outside area doesn’t get cleaned or maintained so, if you like al fresco dining you need a stiff brush and bucket of soapy water to clean away all the rotting fruit, leaves and debris.
The inside of the property doesn’t look like it’s been touched for 5-10 years. It’s Grotty! The walls and furnishings are dirty and needed repairs have been bodged. Do not go by the description or photos online.
When we arrive the master bedroom had been flooded, the carpet was still squelchy, the room stuck of damp, and couldn’t be used. In the second bedroom the en-suite toilet wouldn’t flush and in the third bedroom en-suite, the tiles were covered in squashed dead flies, the broken bath taps had been repaired with a rusty bolt and the radiator looked like it had been salvaged from the Titanic which stained the towels orange with rush.
The thermostats on the radiators were either broken or missing so, you can’t control the temperature in the bedrooms. The heating is either on or off everywhere.
And for some reason all the lightbulbs had been removed from the bedside lamps.
The kitchen surfaces looked clean, but it also looked like all the crumbs and dirt from the surfaces had just been swept into the cutlery draw. Cutlery an

Andrew

4 months ago

Location was excellent for walks into town and the riverside walk. Bedrooms were good and the beds were comfortable. Very good for 6 people to stay in comfort.

The only real comment was the lack of a dishwasher in the kitchen.

Mark

4 months ago

Quiet location, plenty of space, very clean and parking available.

No comment, great stay

Jack

4 months ago

Really good value for money. Perfect location, hosts very good and clear communication. However only downside is the downstairs room does smell of strong damp. Saw some reviews saying that it was fixed but can still smell it. But overall lovely place and stay.

Elizabeth

4 months ago

A beautiful place to stay in Richmond at the bottom of the hill by the river. Easy to park on the street outside too.

Nikki

4 months ago

Very pleasant location near the river and a short uphill walk to the town centre Very spacious and comfortable with everything you would need. 3 En-suite bedrooms Ideal for a getaway with friends.

Nothing

Jenna

5 months ago

Great location, I'm familiar with Richmond, as I grew up there, but it was a great space for the family to reconnect and meet up. The communal areas were great, really lovely and spacious, enough room for us to sit and eat dinner, and the kitchen was clean and had everything we needed. The rooms were nicely decorated and beds really cosy. Some minor feedback is: the place needed a good airing and the heating putting on when we arrived, as the lower bedroom in the basement smelled a bit mildewy. The drains in a couple bathrooms smelled even after flushing water through, and that bathrooms are a bit tired and need a refresh, the paint quite badly peeling off the towel heaters, and some things needed a little update and resealing. Also could have done with an outdoor brush just to move the fallen fruit in the yard so we weren't stepping on it in the dark! Other than that though, great space, we had a lovely family weekend here!

Fiona

5 months ago

Great main living room space, plenty of room for us all and nicely decorated.

Please include a clear description on how to access the property (enter a side entrance and navigate steps and short walk way) and that there are steps to access the living room upstairs would have been helpful due to mobility considerations for our group. The bedrooms are on the bottom floors.
The photo on the site is not the property you are staying in.

Monica

5 months ago

Beautiful location, beautiful home. I never felt so safe and was able to sleep peacefully, dog friendly as well which our dogs enjoyed 100% never seen them so tired out from excitement 😂 10/10 definitely recommend

John

7 months ago

We had lots of great communication before checking in, and the process was easy with the key box. A lovely little walk through the paved garden led to The Annex. The bedrooms were all en suite and were of a good size. Nice bed linen and toiletries provided. The kitchen was well equipped and was a good size. The dining snd lunge areas were relaxing and comfortable with lots of nice little touches. Smart tv and WiFi were both good. All in all a great place to stay and we would return.

Laura

7 months ago

Living room was nice and comfortable as was upstairs snug. Location was good - nice walk into the centre of town.

Quite a lot - downstairs of property, where 3 bedrooms and ensuites were, smelled damp. The smell was overpowering and horrible. Property needed a good clean, lots of cobwebs and spiders. No dishwasher and kitchen was not well equipped. Outside courtyard was not welcoming, very overgrown. The advertised picture shows a neighbouring property. I would not recommend this property.

Erika

7 months ago

Lovely big space for spending a few days.

More attention to cleaning needed, particularly bathroom tiles!

Alison

7 months ago

Great to have 3 en suite bathrooms. Comfortable beds. Super location. Highly recommend.

Jordan

8 months ago

Perfect

Helen

8 months ago

The house was true to the photographs. Overall a lovely property that has been tastefully decorated. Loads of space with 3 double bedrooms. It was great that all bedrooms were en-suite, 2 of them with baths. There is also another bathroom off the kitchen and a further WC at the top of the house!
The kitchen had everything we needed and we appreciated the tea, coffee, milk and sugar all individually wrapped for hygiene. The living dining room was very comfortable. The location was very quiet and only a short walk to the market place. However the walk is up a very steep hill which some may struggle with. We were aware of this as we know Richmond well so this is not a criticism just something to note.
My only issue was with the downstairs bedroom which smelled very damp when we entered the property. We opened the windows and it did improve a bit but really was not very pleasant. On street parking was very busy.

James

8 months ago

Great relaxing lounge, lots of room.

Fiona

8 months ago

Beautifully presented

Bathroom radiators in need of replacing, very rusty. Let it down. Cobwebs everywhere. Gripper rod nails poke out of carpet on all the stairs. Fire alarms need a protective cover so children can’t set off

Jordan

8 months ago

Lads stayed for work and really enjoyed it.

Phil

9 months ago

Plenty of room for our group, good location and quiet

Had to drop lucky to get a parking spot near the property. Has you entered the property we were greeted with both bins overflowing and open full bin bags at the side of the bins with soiled nappies showing. Could do with a good clean inside and out.

Vivien

10 months ago

Richmond is a charming place to visit. Our party of active 70+ year olds walked extensively - our cars stayed parked from arrival to departure. Be warned - the hills are steep! The property has plenty of bath / shower rooms and everything worked. The communal areas were warm, spacious and furnished comfortably, with the top floor lounge and mezzanine a stand-out feature. The enclosed garden courtyard was equipped to sit out in the sun, too. None of us has mobility problems, so the stairs to everywhere were no problem, but they kept us fit.
Access to the property is a little, “The Secret Garden” - a nondescript door in a wall leads to an unpromising peeling space and a slabbed path between other properties - then things get really lovely. In town, the Tourist Information volunteers are friendly and very helpful. “Thomas the Baker” in the square with the obelisk is fabulous for fresh baked goods. Their large Yorkshire curd tart is the equal of anything available in Betty’s (York, Harrogate et al) at half the price. I brought four home as gifts and personal treats to remind me how much we love North Yorkshire.

We felt that although the kitchen was generally good, it wasn’t really equipped for self catering. There were not enough larger pans for a party of 6 adults. There were no serving spoons, no heatproof surface savers & insufficient non-scratching utensils. The property also lacked a toaster( a first for us in rented accommodation) and the bathroom off the kitchen would have been more useful as a utility containing a dishwasher.
We really appreciated the attention to fire safety in this multi level house.

Jane

10 months ago

Very disappointed with this house. Overflowing bins, garden full of weeds, dirty outside furniture, very grubby kitchen and bathrooms, dirty crockery and cutlery.This property has not had a proper clean in months and I feel it has not been properly maintained either. Host and Stay are not based in the UK and have still not responded to my issues and it is now two weeks since we stayed in the property. In my opinion it should not be rented out until these issues have been resolved.

Douglas

10 months ago

Such a great location - even whilst making a cuppa you can see the castle!
Definitely one of the best castles in UK but loads of other places to visit in the vicinity. Had some great meals in several restaurants/pubs.
Steep-ish walk up the hill to the marketplace - I recommend you take the little alleyways to the side rather than straight up the road - but quite a short distance and a photo opportunity at every turn.
Will be back!

Claire

11 months ago

We enjoyed our stay at the Annexe.
It was a quiet location. Not great for those less mobile guests as property does have a lot of stairs and it is a steep walk up to the village.

Niccy

11 months ago

Spacious - plenty of room for the six of us. Very peaceful location but within a short walk of restaurants, pubs and shops. Very comfy beds, loads of hot water.

Anthea

1 year ago

Fantastic upside down house with amazing lounge area. Parking for us was easily found right outside (probably as we visited low season). We felt the washing machine would be better replaced with a dishwasher but otherwise a great kitchen space. More bathrooms than specified, each bedroom is already ensuite. Beds very comfy. Hangers were very limited although there is drawer space.
We struggled to find the way in but one of the neighbours pointed us in the right direction as the entrance is tucked around the corner and it is a little difficult to negotiate in the dark, have your phone/torch ready in the winter months.
We visited as 3 couples and thought it'd be helpful to have more than one set of keys so that we didn't have to stick together.
All in all, a great house in a good location and one we'd happily come back to.

Joe

1 year ago

Great location for exploring Richmond, lovely house. We didn’t fully read the accomadation info and missed the deposit/damage insurance required which came at an additional cost.

Sharon

1 year ago

The location of the house is great, you can walk (uphill) into Richmond, and there are plenty of places round about in Yorkshire to visit. We were 3 couples and really liked having 3 double bedrooms each with its own bathroom - in fact there is a surfeit of bathrooms, two more in addition to the 3 ensuites! The lounge area and dining table were both comfortable to hang out in.

A property of this size and spec really should have a dishwasher. And if you have to wash up, there should be more than one flimsy t-towel provided for a 5 night stay. Also very disappointed that there was no bedding in the house for the sofa bed, and when we phoned Host and Stay to ask for some we were eventually told that no-ne was in the area to bring it to us (and that only after chasing them several times as they never called back as promised). One person we spoke to said they would refund the cost of a sheet if we went out and bought one, which we actually did - but so no far no sign of a refund, really poor service.

Lesley

1 year ago

Lovely accommodation close to the town & riverside walks. Ideal for 3 couples plus dogs, plenty of living room space to spread out with large main living room and mezzanine. Every bedroom en-suite, plus 2 more bathrooms. Washing machine, but no dishwasher. We enjoyed a very lovely family Christmas here, wouldn’t hesitate to recommend it.

S

1 year ago

The Annexe fitted our 3 generations needs perfectly; spacious rooms and lovely open living space + plenty of bathrooms! A few niggles which could be addressed; The entrance yard door is hard to find...There are no full directions and the unhelpful photo only shows the Associate house front. I was already upset because I had been emailed yet again to 'verify' - which means adding extra insurance, which I had already done and I hadn't received key safe number and it was dark. Secondly, the 'patio' area was dirty and untidy...dead leaves and rotten apples everywhere. Not a good first impression for an otherwise fabulous property. Third; there is nowhere to put bathroom 'cosmetics' etc. A shelf or small unit required. 3rd party Company hosting, although courteous, was frustrating: Illogically, my name was registered as INITIAL + Surname, rather than full first name + surname, and could not be found initially: Tech needs to be amended.

Beverley

1 year ago

Spacious, everyone had their own bathroom. It was quiet and peaceful

The kitchen cupboards and handles very dirty! The pans particularly the frying pan need replacing with better quality and bigger pans. We go away as a group every year and do a Christmas dinner, this was not possible here as there’s no roasting tins, Yorkshire pudding trays, pans big enough to cook for 6 people, very disappointing! Also I haven’t got my £250 deposit back yet, it was taken more than a week before our stay!

Steven

1 year ago

Great place to stay and very spacious accommodation. Located close to the town centre.

David

1 year ago

We love Richmond and the surrounding areas, loved the big open space, really comfy beds, bedrooms excellent
Heating brilliant
Loved the amount of bathrooms
Comfy sitting area

Not enough cooking equipment for 6 people
No dishwasher
Dirty oven
Needs more lighting outside as loads of slippery trip hazards

Would look at turning one bedroom into a twin room.

Michael

1 year ago

Open plan kitchen, dining and lounge area

Bedrooms very dark

Ross

1 year ago

Everything was great comfy beds and very clean

Anne

1 year ago

The location was great, it was based at the foot of a steep incline to get up into town, however, as we have visited Richmond many times, we were fully aware of this. The living area was very bright and airy - the kitchen lovely and pretty well equipped and all three bedrooms being en-suite was a real bonus -plus 2 extra bathrooms

Nothing

Evelyn

1 year ago

Great location . The place was clean and loved how spacious it was. We will definitely be booking again. Loved there was so many bathrooms , meant that getting ready was super easy in the mornings

Nothing

Linda

1 year ago

The accommodation inside was great , good size rooms and everything you need for a short stay

Outside was in need of a gardener. Great potential but extremely overgrown and messy

Joanne

1 year ago

The layout was quirky and interior design was beautiful. Very spacious and great for a family of 5, with 3 teenagers.

The property itself is lovely. There were a couple of things about this booking which were a bit off putting, nothing serious but given the cost (compared to other similar stays) probably worth mentioning.

1. A deposit is required (I paid in full at the point of booking so wrongly assumed this would be included, but it was a damages deposit (either £10 admin and £250 returned after a week or £25 non returnable). I understand why owners might want to protect their return but this is the first time in over a decade of using booking.com that I’ve had to do this. I would have preferred the £25 to be included in the cost at the point of booking.

2. The picture on the information booklet isn’t the property, which is at the rear. This provided for a confusing arrival.

3. Inside the property was lovely, although the outside/access was surprisingly unkempt (lots apples had fallen from the nearby tree (long rotten) and very overgrown shrubbery. We were just on a short stay so didn’t want to use the outdoor space so it didn’t spoil the trip but if I’d booked for a week this would have bothered me.

It’s worth noting that the downstairs bedrooms are noticeably colder than the upstairs rooms.

Paul

1 year ago

Beautiful property and as per the photos. Ideally situated in Richmond and close to all local amenities and beautiful countryside and the River Swale for fishing!
Property was lovely, beds super comfortable, living and dining area was exceptional, the weather wasn’t good enough for outside dining, but the secluded courtyard garden was great!
Minor critique and not a game changer, but could have done with an additional set of keys as had to coincide with other family members plans. Also, a brief guide on central heating which came on full blast twice daily- great for the winter months, but not summer!
Parking locally was at a premium on some days, but downloaded the MyRingo app for the public car park next door, so not an issue.
Overall, a fantastic, relaxing week in a lovely property-and I look forward to returning in the future. Thank you.😊

Judy L.

1 year ago

A great property to explore the beautiful surrounding area. Well located for Richmond in the evenings & totally peaceful

Debbie

1 year ago

A beautiful property in a good location.

Debbie

1 year ago

Really well located for visiting Richmond & surrounding areas. Parking on the green is a bit limited but the car park is large & just yards from the property & being a little out of the main part of town, felt like a safe place to leave the car. The property is as lovely as it looks in the photos, the kitchen & living space which are upstairs, are especially nice and very well equipped.
Everything was spotless on arrival.

Kathryn

1 year ago

Beautiful comfortable cottage and very spacious. We had a fabulous time and enjoyed every moment of our stay - even walking up the steep hills to the centre of Richmond. Would be difficult for anybody with poor mobility though and this should be mentioned.
On the downside the passage way leading to the courtyard outside the cottage needs a lot of TLC. The passageway is very dark and needs lighting for nighttime. Also, the courtyard needs clearing of overgrown shrubbery and weeds. Because of this it wouldn't have been pleasant to sit outside.

Shirley

1 year ago

Excellent accommodation beautifully decorated. Calm restful place, with well appointed kitchen. Great location with parking, perfect for our family visit
Thank you
Shirley & Mike

Shuna

1 year ago

We had a lovely stay in the Annexe. The bedrooms were deliciously cool despite the high temperatures outside. Each room was beautifully decorated with lots of lovely touches. The kitchen, dining and lounge areas were a great size, plenty of room for everyone.
The Annexe is on the edge of Richmond at the bottom of the hill from the main square. But we’ll within walking distance. Indeed there are some lovely walks you can do right on the doorstep.
Thank you for such a beautiful place to have a reunion with old friends.

Joe

1 year ago

Beautiful in every aspect of the word

George

1 year ago

Fantastic location close to the centre with lovely walks nearby. Property is nicely decorated with good sized bedrooms but overall letdown by the cleanliness.

Jade

1 year ago

A very beautiful house - sparkling clean and well equipped. Be aware that you’ll need to pay a deposit and also fill in some forms before arrival.

David

1 year ago

Difficult to find the property had to ring to find where it was but the location was great and very private
On street parking was very good too
The furniture and fitting very nice and rooms were spacious
One minor we thought the property was great but a bit expensive compared to other places we have stopped in

Georgie

1 year ago

The most wonderful property. Extremely comfortable, and stunning location. We had the best weekend and will definitely be back!

Jason

1 year ago

Location was fantastic, the kids loved having the mezzanine and a bedroom each.

Phil

1 year ago

We had a wonderful stay at this property. Instructions for our arrival were clear and easy to follow, the property was clean and in perfect condition for our arrival. The location was brilliant with easy walking or driving distance into the town. Parking for this property is available around the green or paid parking is provided too. We hope to stay again soon.

Greg

1 year ago

Overall great location and property with plenty of room, but the property was not well maintained and cleaned. The entry door was overgrown, there was feces and rotten fruit in the courtyard, half of the lights were burnt out in the kitchen, it was quite dusty inside, the radiator was not working in one of the bedrooms, there was not any extra toilet paper onsite (which we began to run out of), and one of the bathroom doors was broken/jammed shut when we arrived so inaccessible for the duration of our stay. The management company was very responsive to our messages but I hope that they invest a bit more in the maintenance of the property going forward.

Hilary

2 years ago

Good location in Richmond, comfortable rooms and living space. Cleanliness left a little to be desired and the kitchen wasn't the best stocked but overall a decent stay and quite good value

Clare C.

2 years ago

We had a lovely stay in the Annexe. It was a great space to just be in and enjoy. The bedrooms each having en suite bathrooms was definitely a plus and they were clean and comfortable.

The only slight downfall for us was the yard area was covered in debris from the fruit trees etc so we couldn’t let the dogs out without taking great care they weren’t picking up rotten fruit, but we wouldn’t have left them out on their own anyway, so no harm done. I’m sure once the weather picks up it’ll be a lovely space to sit out in.

I would definitely choose to stay again if we’re back in Richmond.

Kelly

2 years ago

the property was very modern, spacious and great for what we needed.

access to the property was not clear directed especially if your staying at the annexe, we were trying to get into the key safe of the old brewery but you actually have to go round the side of the property for the annexe. also no lights on the fence of back yard to see when it is dark you have to use a torch.

Michelle G.

2 years ago

Perfect base for our family weekend stay (3 couples). The house is lovely with 3 equally luxe bedrooms all with en suites and 2 additional toilets/bathrooms.
Open plan living room is great for evening gatherings, with Richmond just up the hill (it is a steep climb) with loads of great shops/bars and places to eat. Walks along the river right on the doorstep.
We had a lovely stay, only thing missing was a dishwasher in kitchen. Many thanks.

Becky

2 years ago

Great location and great room sizes. Bathrooms quite dirty, rubbish left by previous guests and the path needs clearing and you’ll definitely need a torch as it’s pitch black. Otherwise great spot, bedrooms really nice and looks like the photos. I’d come again as easily walkable into Richmond centre.

Katie

2 years ago

Great location and beautifully decorated. Very disappointed with the cleanliness of the property.

Kathy

2 years ago

We had a perfect stay, the location is perfect. Lovely and quiet set slightly away from the centre of town but only a short walk away.
The property is beautiful with more than adequate provision of bathrooms for 3 couples staying and a large space for dining and relaxing.
We could not have asked for more from our stay. Extremely clean and with all the facilities you could need.

Steven

2 years ago

Location amazing Richmond beautiful
Loved the accommodation we stayed at

The Hill up to centre

Samantha

2 years ago

A lovely place, a real hidden gem. Like home from home.

Kerri-Lynn

2 years ago

Great place to stay for 6 or 8.
Richmond has lovely falls, a must to see and a lovely market type square for shopping. Steep hill to get there and back though unless you take riverside walk.
Garden could do with some tlc but overall happy with the accommodation. Just a few niggles but not worth mentioning to be fair. I would return at the end of the day.

Stephen F.

2 years ago

Beautiful rental in a great location. We enjoyed our stay immensely! Staff and communication were also great. Thank you so much!

Isabel And Andy

2 years ago

N/A

Ashling

2 years ago

Lovely spacious property, in a great location for exploring Richmond.
Easy check in and check out.
Good communication from host.
Plenty of parking available.

Sophie

2 years ago

Lovely place to stay in the heart of Richmond! The Cottage has been done up to a high standard.

Trevor

2 years ago

Wonderful apartment - beautifully decorated and well equipped for a perfect stay

Samantha

2 years ago

The property has very high quality decor and furnishings and has a great style throughout. Really comfy beds for a great night’s sleep. The location is great for the town and walk to the waterfalls. Check in and check out were smooth. We raised a few small issues with the team; water leaked under the door into the entryway during a heavy downpour, rubbish bags from previous tenants left on the walkway to the garden rather than being placed in the bins and no tea towels, which they have stated they will take in consideration for future visits. Friendly service and overall a lovely stay, thank you!

James

2 years ago

Stayed for work and was perfect for what we needed. Would recommend

Christopher

2 years ago

Great property in a good location.
Really comfortable throughout with plenty of space to use