Sarah

1 month ago

Great place, great location. Took a bit of finding at first but we got there in the end. Fantastic view over the harbour. Everything you could need for a short break or longer stay.

Finding it.

Carol

2 months ago

The view was nice, would have been better if the windows had been cleaned

Shower cold, windows filthy, no protection on bed or pillows, second bedroom musty no window in it. Quite dusty with cobwebs. Expel air in bathroom did not work correctly, not enough light on the passage outside.
TV could not get normal channels kept losing signal. Directions for finding accommodation were inadequate

Pete

2 months ago

Just had a lovely long weekend at Safe Haven. Great location at the bottom of the Abbey steps and lovely view from the lounge/bedroom windows overlooking the harbour. Wonderful clean,cosy,quiet apartment which had everything we needed. Just slightly struggled with the finding the apartments location which Is down an alley off Church Street and through a red gate into another alley.Apart from that, lovely stuff!

Geraldine

3 months ago

The perfect view and location for a weekend in Whitby

Richard

4 months ago

Nothing

My family and i have not the time to list everything that is wrong with this property it is that basic and bad but here are a few.
Underneath a pub not an ideal place for accomodation.
Tv's don't work properly and this has been noted in the guest book for a long time and the streaming through talk talk router is very poor.
The bathroom is shocking to the extent that the extractor fan blows inwards not outwards.
The second bedroom has no windows and is according to our children like sleeping in a cupboard,the beds are like sleeping on the floor they are that firm and the master bed is totally the other way it is way too soft.
Make sure you don't have too much luggage as it is a reasonable walk from the nearest car park which costs £10.80 a day and the walk along the passageway that leads under and between buildings is ok if your not clostrophobic.
These are a few points to take into cosideration before booking this place and not the full list.

Iveta

4 months ago

Good location
Nice view

The property was Dirty upon arrival, it clearly hasn’t been cleaned in a while.
I - a paying customer - had to hoover the floor littered with clumps of hair and crumbs.
The place was filthy :
Dirty floors and carpets
Dirty sink in the kitchen
Rubbish left in kitchen cupboards
Dirty cutlery, glassware and plates
Kitchen surfaces weren’t clean
Stuff smeared on the windows making the nice view nasty to look at
Black mould around taps and on shower head
LOOSE SEWING PINS AND SAFETY PINS scattered on side tables - we travel with our toddler and this could have ended badly!!!
Stained towels and bedding
We reported all these issues immediately, they didn’t send cleaners until the morning. These ‘cleaners’ only wiped down sinks and took their rubbish and sewing bits. Did NOT clean anything else.
The customer support was no help, rather dismissive and failed to resolve the situation.

Ross

4 months ago

A

Christine

5 months ago

Absolutely fantastic - perfect once we found it.

Issue s with finding it, no working map and inadequate instructions to find it. Address isn’t good enough and the name is the safe haven - not the haven. It took us nearly 2 hours to find and even the locals couldn’t help us.

Justin

6 months ago

A great place to stay in the heart of the town. Just off Church Street so handy for popping back anytime to drop off shopping or needing the loo etc. Ideal location for anyone.
it's an old building so expect low ceilings but once you get used to that you can't fault the place. Cosy, warm and with views to die for. Waking up with the sound of waves lapping the wall is the best.
Would stay again for sure.
Thank you

Paula

6 months ago

central property

windows were dirty so sea view not as good, check small print with Host and stay for added damage deposit

Stephanie

6 months ago

Right in the heart of the old town. The double bedroom has the same great harbour view as the lounge, so that you can sit in the super-comfy bed and watch the fishing boats come in.

When we arrived, we could hardly see through the very dirty windows. We had to clean them to appreciate the view!
The twin room has no window and smelt musty.
No wall mirror in the bathroom.
At the time of booking, we were asked for £200 damage deposit, which the agents hold onto for months, and then charge a £10 fee to return it! Not acceptable in this day and age. They should have their own damage insurance. Also, this charge is not apparent on Booking.com

Monika

6 months ago

Wyjątkowa lokalizacjia blisko zatoki i centrum

Brudne okna , problem z ciepłą wodą na którą po kompieli jednej osoby trzeba było dlugo czekać, brak parkingu , ciężko trafić do obiektu ,powinny byc dokładne opisy gdzie iść żeby trafić do budynku jakby nie nawigacja w roamingu to ciężko było znaleźć apartament. Powinno być też wyraźnie napisane że nie ma darmowego parkingu

Jayne

6 months ago

Location in the heart of Whitby. Comfy bed and harbour views.

Dirty windows, spoilt view. Could do with night light on internal stairs for bathroom. Property is below The Board Inn, not specified, so noisy on day departing (lucky for us pub closed other days so quieter) Correspondence from 'host and stay' too much. Should make it clearer on listing re damage deposit or waiver fees and terms.

Amanda

7 months ago

Location , clean, good facilities

Needs a diagram to the location, and a picture of the outside

Matthew

8 months ago

Amazing place, great location

Tine

8 months ago

Udsigten

Det var meget besværligt at finde og meget besværligt at komme frem til døren, med oppakning. Det var svært at få varmet op. På det lille værelse burde sengene fornyes. Ovnen trænger til at blive skilt ad og vasket ordentligt af. Køkkenet er fint, men mangler lidt fornyelse. Stegepande og knive der Jan skære

Roxanne

8 months ago

Cosy and good views

Lisa

8 months ago

Views and location

We couldn’t get many channels on the tv and the shower was not hot enough

Peter

9 months ago

Lovely views ,very comfortable beds the apartment was tidy and clean

Julie

10 months ago

location .views
facilities.
comfy beds
white bedding.

shower went cold
frying pan

Caileigh

11 months ago

Great place for views and the amenities.
You don’t realise you’re below a pub which is good. Bed was comfortable and smart tv.
The directions weren’t the best but finally got in. There’s a fee for damage which always ruins it a bit for me.
Parking was a let down as it cost £27 to park for 3 days. This would help if the owners could get a parking permit for guests, which I’ve had before in Whitby.
Overall nice place and the views were great.

Stuart

1 year ago

Value for money with a fantastic view, it's a must for short break

Parking but thats normal anywhere,

Nikolas

1 year ago

Great stay, Whitby is always one of our favourite places to visit and location was perfect in the old town

Michael

1 year ago

Perfect location lovely accommodation and has fantastic views

Tyrell

1 year ago

The property was spotlessly clean and was spacious. The view from the main bedroom and living room window is beautiful - overlooks the harbour (picture attached). It is located close to car parks, shops, restaurants and the Abbey.

The twin bedroom has a musty smell and feel. I think this is due to the age of the property and the fact it does not have a window. It was not too much of an issue with us only staying 2 nights, but I wouldn't have been happy with my children sleeping in there any longer than that. If we had booked for a week, I would have bought some air beds and put them in the living room. I do feel this issue needs to be sorted out - such a shame, as other than that, it would have been the perfect property. If it had not been for this issue, I would have scored the property higher for comfort, and given a much higher overall rating.

Elaine

1 year ago

Outstanding views from the living room and Master bedroom.

Very, very difficult to find. No parking. Bath kinda tricky to get in and out of for anyone older with balance issues. Could not find the dustbins. No clothes drier and the TV did not work.

Doreen

1 year ago

Location excellent

Television did not work at all. Message of no signal all weekend,

Ray

1 year ago

The view from the windows. Attached photos show view window with boat and across the estuary. The property is to the left of the cream painted building and below the balcony of the tall brick and stone building

Television did not work was reported to host but issue was not resolved during the stay.
Property had not been fully cleaned cob webs seen on checking on initial arrival and damp mould on shower hose had not been removed.

Christina

1 year ago

This was a last minute booking but wow - what a gem! Very modern and spacious and very clean. Fabulous views over the harbour. Central location but quiet. Will definitely book again.
I don’t usually book apartments with no parking but there are several near by and easy to buy permit from Tourist Information which can be used at any council location in the county 24 hours. No problem at all.

Mandy

1 year ago

The view to wake upto , clean , everything we needed & walkable to town & amenities

Had trouble unlocking door when arrived , took a while of wriggling in lock .

Would like to see recycle bin in kitchen ,needed measuring jug to make gravy & warm milk for flasks in microwave

Catherine

1 year ago

Apartment was very nice,clean (apart from the windows)and comfortable . Lovely views of the harbour. Near the 199 steps which was a bonus.

Location abit out of the way and no nearby parking.

Jodie

1 year ago

Fab location, very central, and the Safe Haven was cosy and comfortable. We loved the sea view from the lounge and bedroom window.

Nothing, it was a lovely place to stay.

P

1 year ago

We had to search for over an hour and ask local shop owners in order to find the place. It is hidden down an obscure alley not shown on maps.

The house needs a really deep clean. For me it was too dirty. There are piles of dust beside bedroom cabinets etc, windows, curtains etc are dirty, old and torn. Opening the door with the key is a struggle. We removed dozens of spiders and flies. Shelving was falling off under t.v. dining area is very dark. Poor access for anyone with mobility issues. Wheelchairs or walkers are impossible.

Patricia

1 year ago

Perfect location. No parking for the car though.
Host and Stay who manage the property bombarded me with emails, such as a 'polite' reminder, which was definitely not needed, to vacate the property the next morning by 10am or there would be an additional fee to pay. Very passive aggressive and I'm a responsible adult who has always managed to check out of poroperties in a timely manner, without a reminder!!!! I will never book a property managed by Host and Stay again!!!

Host and Stay!!!! Will never book another property that they manage again!!

Andrea

1 year ago

Excellent cosy little place with perfect sea views! In the middle of town but once in the property you wouldn’t know it. It’s so quiet. Listening to the sound of the ocean is heaven!

There is a strong need for new mattresses! That’s my only dislike about the property.

Tracey

1 year ago

Loved the view from the front of the property. Lovely large spaces and lots of room. All equipment and utilities that could be needed were available and all needs catered for.

There wasn't anything we didn't like.

Forbes

1 year ago

We've had a great 3 days in Whitby. Safe Haven has been such a find. It was exactly what we wanted. Lovely house with great views. Had everything we needed and such a great location. We will definitely be back in the future and would highly recommend Safe Haven to any other Airbnb-ers thinking of a stay in Whitby. Also found Host&Stay really easy to work with eg all comms were useful and timely. It's been a ball. Many thanks to all involved. Forbes & Jacquie :-)

Vicky

1 year ago

property local to restaurants and shops

walking up to the property looked very dirty, no window in second bedroom and room very dark and smelt damp and musty, too many messages of what you can’t do in the property.

Mick

1 year ago

Lovely location and character property with super views

The twin bedroom has no window and is dull, smells damp and although there is a fan in the room it was tough sleeping in this room. The property is under a pub and is noisy at times.

Brown

1 year ago

Once you find the property it’s in a great location, quiet with a view over the harbour. The property is lovely with character.

The number of emails related to the booking is ridiculous, well over 20, it’s like a spam campaign !
Finding the property was very difficult, clear directions would be better than a map link, which didn’t narrow it down sufficiently. We asked locals and eventually a kind chap from the pub showed us a pedestrian gate (which was closed) leading to a side alley, it looked like a private entrance, but in actual fact led to a number of rental properties.

Steven

1 year ago

Loved the location, beautiful little bolt hole. Beds really comfortable, got everything we needed, would definately stay there again.

We arrived early, but not given any indication of address or lock box number. Telephoned Host and Stay and they would not give me details until I had paid the deposit. Didnt realise I had to pay this, but ended up having to download booking.com app onto phone, fill out the deposit information and pay the deposit. Really hard to do as when I went to pay the bank needed authorisation code, which opens another screen and cancels out the information you have put in. Fustrating when you are parked quite a long way from the property lugging cases over cobbled streets and still no idea where the place is or if they are going to send the lock box number? Not sure its the hosts fault or booking.com but surely this could have been sorted prior to arrival, I have no email asking for this information prior to arriving.

Danielle

1 year ago

my Mum & Nan visited and they both have non-stop talked about the beautiful views from the bedroom and how perfect the location is for access to the local day and night life. They will definitely be returning, and hopefully this time they'll bring me!!

Dave

1 year ago

Great location. Lovely accommodation.

Lee

1 year ago

The views :)

Nothing :)

Niki

1 year ago

The location was brilliant, right on the harbour. The facilities were lovely. Clean and comfortable.

Not much at all. I can only mentuon that It wasnt clear if we could use the washing machine or not. There was no instructions.

Colette

1 year ago

everything

Jason

1 year ago

The location is great and the view of the harbour is fantastic. Brilliant to sit in bed with a cuppa watching the world go by. Lovely apartment that is well equipped. You wouldn't know you were staying under a pub, we never heard a thing!

One or two things need addressing like the cleaning of the windows that look out over the harbour, these were really dirty which spoilt the fantastic view of the harbour (I cleaned them myself!) More clothes hangers needed. A larger sized mirror in the bathroom. Entrance area needs tidying / painting - broken roof tiles on porch need replacing.

Alison

1 year ago

in the centre of Whitby though didn’t realise had to go down a second alley to get to it

the oven was still dirty from the previous occupant, the outside seating area was very grim

Trevor

1 year ago

Great location, very clean and comfortable with amazing views across the harbour entrance and the sea. Every thing you need in the apartment, can't wait to stay there again 10/10 .

Paul

1 year ago

perfectly located for centre for Goth weekend. bed comfortable, just enough room for clothes etc

beware long walk from car park to apartment. parking is £9 per day.

Hot water on demand was only ever warm.

could not watch main TV as remote not working even after replacing batteries.

Pam

1 year ago

a little gem, well equipped, lovely views, great location

Phillipa

1 year ago

Nice flat with lovely views of the harbour central and near facilities.

Car parks are away away make sure you have a wheeled suitcase!

Rachael

1 year ago

Nice place. Great view.

Too many emails, before during and after. Should have a number to ring and be left alone.
Insurance should be included. Make it clear there is littke parking and non very close.
Thanks

Lyndsey

1 year ago

Amazing location, great views

The hot water for the bath ran out very quickly which was disappointing after a long walk. Also the electric shower wasn’t powerful or hot enough

Susan

1 year ago

Great location overlooking the estuary. Everything provided. Very comfortable

It was about a 5 minute walk to the car park and you had to pay £9 fir a 24 hour stay

Jayne

1 year ago

Location

Very hard to find

Peter

1 year ago

Having to vacate by 10:00 AM is not great especially if you’ve had alcohol the previous night this just encourages drink driving. The check in time of 16:00 is also a joke. 6 hours to clean we had cobwebs and someone’s dirty clothes in wardrobe NOT GREAT

Martina

1 year ago

the location and views are amazing

we could have done with a pint of milk in the fridge for a cuppa when we arrived

Victoria

1 year ago

Everything. was a lovely cottage. Clean!! Great location. Sea views amazing

NA

Zenie70

1 year ago

The harbour view with sea right below the front room window.

Noisely bathroom fan.

Stuart

2 years ago

Everything was thought of, No stone unturned

TV worked but no channels during world cup, Saying that I didn't go there to watch TV so no issue really
Not a dislike but be prepared for some exercise and to put some in

Andrew

2 years ago

Great location
Comfortable flat
Warm

Dishwasher - no tablets and not worth buying for length of stay
No washing up liquid - we bought some
Double bed not that comfortable
Shower was weak
One radiator didn't work - not a problem as rest of flat warm
TV not working

Andrew

2 years ago

Highly recommended. Very comfortable and an ideal location.

Phoebe

2 years ago

Cottage was lovely very comfortable, beautiful views.

Richard

2 years ago

perfect location with stunning views
well equipped

early morning barrel delivery
nothing in documentation about the apartment being located under a pub

Kate

2 years ago

lovely little cottage that was just like a home from home

na

Lucy

2 years ago

The view was amazing especially from the main bedroom window. Central location access to shops and beach fantastic

The second bedroom having no windows and no fire escape did worry us somewhat... to modern standards this to me is a big concern. I have scored high as everything else in this property was lovely... just second bedroom ... God forbid if there was fire in that middle area

Josephine

2 years ago

💕Absolutely lovely place to stay.
Fantastic location ( once you find it :) ).
Amazing views.
Very comfortable and homely place to stay.
I would book again for our next visit to beautiful Whitby
💕

Scott

2 years ago

Views and location was spot on, nice little place, would definitely stay again.
The only negative was the parking.

Martin

2 years ago

Everything

Wrong internet info displayed in property and on Host and Stay App
Found correct info by chance in one of the guest books

Sara

2 years ago

A nice apartment with a beautiful view! Perfect location down by the water in the old part of town.