Andy

1 day ago

Beautiful apartment, ground floor which was perfect for Basil our 13 year old Collie. The location which is top of the cliff across from the Abbey was stunning, would highly recommend and if I went to Whtby again Rock Pipit would be my first choice.

Robert

3 weeks ago

Nice stay in a lovely apartment, it’s run by a 2nd party company which gives all the details. The damage waiver is £500 which is something to be aware off. Nice place and a short walk into Whitby. Would recommend just be aware of Host and Stay’s processes.

Phil

4 weeks ago

Location is excellent

Nothing

Steve

1 month ago

The property has a nice comfy feel to it. Very clean.

The freezer needs defrosting.

Dinkel-nolan

1 month ago

Amazing location and lovely comfortable well equipped apartment. Perfect for a couple and their 2 fur babies. We'll definitely be booking this property again in the future 😊🐶

Some of apartment photos aren't up to date so a few furnishings had changed like dinner table chairs were not as comfy. Yard was slabbed nicely in photos but concrete original yard as it is now.

Trish

1 month ago

Whitby is a fun place wish we had stayed longer

Nothing

Sarah

1 month ago

What a lovely place to stay. In a quiet area but only a couple of minutes walk to the centre of Whitby. The accomodation was lovely and clean and exactly as described. We will definitely be booking to stay again x

Mike

2 months ago

Great place in a great location & parking wasn’t a problem

Carl

2 months ago

Location

No toilet paper, who brings toilet paper on holiday no one so we had to waste time on our time away buying toilet paper.... terrible
Didn't look clean pet hair and dust all over
No parking disc in the property so I got a parking fine
Not a very enjoyable experience
If you are going to book this place then find somewhere else cos you'll be disappointed at Rockpipit

Gillian

2 months ago

The location and all equipment in the apartment. Also having own private entrance.

The property had not been cleaned thoroughly.

Stephen

2 months ago

Love the location and we regularly stay around this area. Facilities are good in the apartment and it is a lovely apartment overall.

It just wasn't clean enough, I understand cleaners don't have much time but still there is a limit that we are prepared to accept and don't need to go into detail on here - contact was made with Host and Stay about the issues and they did respond quickly.
Unable to open windows on a night as wouldn't be secure and found the bed very soft and uncomfortable - but this could be down to personal preference.

Julie

3 months ago

Location fab a short walk to everything in Whitby ground floor apartment with lovely terrace at the front modern facility s

Unfortunately the apartment had a small courtyard garden at the back with great patio doors this was left in a bad state cigarette ends left everywhere and a smell of dog urine and leaves and dirt need attention

Rebecca

3 months ago

The location was close to everything I needed whilst I was there. It was clean and the instructions to get in were very clear.

Jackie

3 months ago

We didn't get to stay we are still trying to get some answers as the pin code didn't get us in to the property. So had to come on home.

Carolyn

3 months ago

Location space and facilities were excellent

Only issue where the parking cards but they arrived next day which did detract a little but apartment was fantastc

David

3 months ago

Very modern and well appointed property

Could have done with a deep clean

Hilary

4 months ago

This is a perfect place to stay if you want to explore Whitby and the area, had everything I needed as the weather was a bit hit and miss, so nice to be in a home from home.
Great location and welcoming and communicative host. Would definitely return

John

4 months ago

Location was perfect

Nothing

Nina

4 months ago

It was near everythink and nice appointment it was clean and everythink u need and patio area nice for dog

Nothing anythink was upto good value

Peter

5 months ago

Location was good expecially if you have a Dog.

The Bed was awful and needs replacing.

Rona

5 months ago

Drip on the kitchen tap kitchen drawer fell on my foot I did phone to let you know no one came to fix it bed was uncomfortable and very low gardens very dirty and the smoke holder was dirty and full hadn't been cleaned for a very long time no Netflix on the TV for the price it was very poor

Pat

5 months ago

Loved the location of the property

.... !! ... loved everything

Lisa

6 months ago

Location great for everything. Easy to access, easy to use heating, TV etc. really comfy, well stocked with everything we needed in the property.

We were told there would be a scratch card for the parking but there wasn't one and this made parking difficult. We would have been happy to buy one but couldn't find where to do this. The previous guests said the same thing so scratch cards for parking are not being left for guests which would help with the visit.

Garth

6 months ago

Great location, sadly no early check in,

No welcome package, only one toilet roll. Only one door key

John

7 months ago

Great location lovely property will be coming back xxx

Clennell

7 months ago

This is a fantastic property not far from the shops and pubs

James

7 months ago

The location was good but bad for parking.
TV good .
Bed good.Advert on Booking. Com shows a P for parking which is miss leading . Security lock on front door inadequate as its just a latch. It needs to be a 5 lever mortice lock .
The freezer needs defrosting and we had to throw food away . Not enough ventilation in the rooms .
Parking permits would be a nice touch .

As above

Daniel

8 months ago

Lovely, clean and bright ground floor apartment in a great location. The apartment is nicely decorated and felt modern and comfortable.
We really enjoyed the location, as it was only a few minutes walk from town but was still nice and quiet the whole time we were there.
Communication was always prompt and clear and the instruction guide made checking in quick and easy.
Only downside is that parking scratch cards are no longer included in the booking. There are several pay and display car parks within a 5-10 minute walk and we found a pay & display space without any issues, but just something to bear in mind to research before you arrive.
Other than that, can highly recommend this apartment and we would definitely stay here again next time we come to Whitby!

Amanda

8 months ago

The cottage was beautiful and in a great location.

I struggled tp get the WiFi

Trevor

8 months ago

Nice property great locale

Need to have to take out extra insurance

Austen

8 months ago

No waffle basically loads of hidden charges its a rip off and dirty old uncomfortable bed which is like lying in a bed of nails and pillows like bricks and that's a fact,,Curtainpoles thick in dust ,Ect ect , ,A new cleaner and new Bed ,And slightly cheaper price it would be perfect

Being ripped off, Uncomfortable bed and pillows what must of had 1000 ppl plus sleep on and the little smelly sofas ,What a joke , Also constantly getting texts reminding us you have to be out by 10am ffs it was 8pm and then 9 pm the night before then 8Am the next day and then 9 am ,And for good measure 10am as we was leaving reminded us again, Like we was special,So spoilt our rip off break away, Never again

Kevin

10 months ago

Beds a little uncomfortable and there was no hairdryer and had to buy one as hosts could not help

Karen

1 year ago

Clean, light, bright, classy decorations, garden front & back. Takes dogs.

Only due to my mobility problems it was a little too far up a big hill for my walking. If no mobility issues it’s ideal.

Thompson-frew

1 year ago

The location was fantastic and parking was easy too.

The bed was so uncomfortable and despite previous negative feed back going back a couple of years this doesn't seem to have been rectified. The heating system was all to cock. It was freezing when we arrived then overnight the heating would come on which made the bedroom unbearable. There are no radiators in the property at all apart from the towel rail in the bathroom so no way of adjusting the heat and the thermostats didn't seem to be doing the job as intended.

Catherine

1 year ago

Beautiful place in the perfect location. It has everything you need and more

The bed!!! We cut our stay short because the bed is the most uncomfortable bed we have ever experienced. The guest book states the same on several comments. Please change the bed, both frame and mattress. The mattress is tired, cheap with no cover and the frame is creaky with the slightest bit of movement. Please, please change the bed and we will be regular guests.

Hlnc

1 year ago

Nicely decorated, warm, good location, ground floor.

Uncomfortable mattress, dirty grouting in bathroom, no hand soap in bathroom

Sarah

1 year ago

Location
Lovely and clean

Door stiff and despite years of people asking not mended

Janet

1 year ago

Location, very clean.
Stay again 100%

Parking was a bit if an issue but not major.
Bed was unconfotable.

Gillian

1 year ago

Central location

Nothing really

Lyndsey

1 year ago

The apartment was ideal for visiting Whitby. It's in such a great location, literally walk down the road and you're in the centre of town. The apartment was spotless, had everything we needed, including local guides, food and toiletries etc. The only thing was the parking, but once we found somewhere we stayed there, and it was a bank hol too so super busy. Also messaged the host about parking and got a response straight away, on a bank hol Sat afternoon! So that was great. Would definitely recommend and would definitely stay again.

Phil

1 year ago

Lovely well equipped, nicely presented modern apartment on one ground floor. enclosed small front garden and rear yard which were safe to let the dog out. Handily placed for all the pubs, eateries, shops and attractions on the West Cliffe and everything else Whitby has to offer.

Michelle

1 year ago

It was clean, comfortable and very well equipped, a home from home…

All the floors were laminated and the underfloor heating wasn’t working it got a little chilly in the evenings, but it didn’t spoilt our stay…

Antonia

1 year ago

Great little find, not far from the main buzz of Whitby. Lovely homely minimalist feel about the place.

Alina

1 year ago

Lovely flat, all rooms on ground floor which was great for our elderly dog! The flat is well equipped, very tidy and is in a great quiet location, with just a few minutes walk to the harbour. Host & Stay kept us well informed and messaged during our stay asking if we needed anything. We were very impressed with their service and will be making future bookings with them.

Evans

1 year ago

It was so close to everything and we had a parking spot right outside the door loved the little seat in the garden in the morning with a coffee 😍

The only thing that I can say was that it is a warm flat and could of done with a fan as I wasn’t keen on leaving a window open when we were out 😚

Karen

1 year ago

Location was great near the sea front and plenty of green areas to walk our dog. The property was lovely and clean. Very spacious with all amenities you will need for your stay. Nice little private courtyard to the rear.

Hard to find the accomodation with sat nav keeps taking you down one way streets. Had to get out of car and walk to ask locals for directions. Also parking scratchcard was defaced so couldn't use it and had to pay to park on local car park £9 for 24 hours. The host dropped one off the following day but should have been checked when preparing the property for our arrival

Lorraine

1 year ago

Tastefully furnished,nice area on both sides of the property to sit & relax. Perfect location.

Terrible smell of cabbage for first 24 hours, no tea towel & bad stain on rug

Justine

1 year ago

Perfect location, lovely apartment

Patio door key was missing but got sorted

Kaylea

1 year ago

Perfect apartment. Just as described and looked exactly like the photos. Would happily return

Philip

1 year ago

it was fairly clean.

No lighting in the bathroom. Dangerous electrical work. Light fitting full of brown water.

David

1 year ago

the only thing that I would say is...
the lock needs looking at as the key didn't fit very well and made it very hard to open.
and get a smart TV or Netflix etc as only a few rubbish out dated tv channels available for when you want to chill in the apartment.
other than that a fab place to stay, great location and well looked after!!

Karen

1 year ago

Beautiful place to stay very very clean

Sweeney

1 year ago

location

wasn’t clean
crockery/cutlery and glasses needed cleaning before use.
the property smelt awful

Wallace

1 year ago

Beautiful apartment and perfectly situated. Perfect

Having to come home...wished we'd booked for longer.

Sarah

1 year ago

The apartment was comfortable, clean and spacious. The bed comfortable and was in a great location. Quiet and peaceful and within 5-10 minutes walk of all the pubs, the harbour, and West Cliff. Nice hot shower, and a bath, and a little patio space out the back. Unlike some of the older reviews state, the wifi does work well now.

Communication via Host and Stay was irritating and difficult. It seems to me that they are a third party host, and so when asking simple questions the response seemed to come from a remote office who had nothing to do with the actual property (I could be wrong but it seemed this way). It felt the whole time as though I were communicating with a computer or AI system rather than a human on the other end. I asked in advance whether there was a parking voucher to use for the stay and was told there wasn't one, so I paid for parking nearby before arriving. When I arrived there was a parking voucher for the 2 night stay ready to use on the table. I also wanted to extend my stay by one night and could see the apartment was vacant - so it was mutually beneficial - but messaging Host and Stay about this was long-winded and overly confusing. They seemed to go offline at 6pm and so the extension was left hanging/uncomfirmed. No one called to help me with this after I'd told them I was having trouble doing so on the booking.com website. I was told it wasn't possible then to extend on the very next morning, by email at 7am, when I was still asleep, which I missed, only then to be phoned a bit later on by a local Yorkshire office (who were actually really helpful) - after the cleaners had turned up and i had to tell them we were still there..., who extended the stay within 20 seconds and charged to the card i'd used - not rocket science... I'm not sure what's up with the system here but it doesn't work. It's a shame as the apartment itself and the person I did manage to speak to on the phone (and the lovely cleaners) were really nice. It's a great stay if you don't have any issues along the way that need resolution I suppose. It put a bit of a damper on the stay and would mean I'm leaving this review, and am unlikely to return should I come back to Whitby - which is ace!

Holly

1 year ago

Plus points:
- really clear instructions
- great location
- good space and well equipped kitchen

Negatives
- light in bathroom and main light in bedroom both not working
- patio doors were so stiff we couldn’t open the first night so were really warm in the night
- whole place smelled quite strongly of dog. Appreciate it’s dog friendly but for a £50 cleaning fee I wouldn’t expect to be lighting scented candles and opening windows to air it out. Wouldn’t advise having fluffy rugs in a place where lots of wet/sandy dogs are going to be as they just hold the smell
- bedding was pretty low quality and uncomfortable

Probably wouldn’t stay again unless they improved on the above.

Charlotte

1 year ago

Near to the beach

Light bulbs were out in bedroom and bathroom

Hayley

1 year ago

Very good location.
Spacious accommodation.
Unable to connect to the internet. Reported but not fixed.

Sarah

1 year ago

Location was perfect & everything needed was in the apartment.

The only slight issue was with the temperature of the water in the shower, we figured it out that if you don't turn it on fully it was hotter but that was it.

Gillian

1 year ago

The flat was clean and had every thing you need,the wifi wouldnt connect to password so after numerous attempts we paid for a bt wifi hotspot at 7.99 for a day,which wasnt to bad as we got a parking permit free for 2 days which we werent expecting .Parking is a nightmare as there is zones which you have to use ,wouldnt like to park there in peak season but once we found a spot we left the car as everything was in walkable distant. Location is close to beach ,town centre but be prepared for plenty of steps! The only other problem was the shower was cold,as previous tenants left a review stating the same so either there is a problem or better instructions need to put in place Whitby is a lovely town and we did enjoy the weekend as did our 2 golden retrievers,although we would need a garden nxt time as Rockpit only has a small patio but that was my mistake and being 5 mins from the beach wasnt a problem even walked ours on my own at midnight and felt safe in area

Debbie

1 year ago

Great location, nice apartment.

No internet host and stay didnt do anything to help this!
Once they have your money there not bothered. Shame would like to return.

Debbie

1 year ago

Great location, nice cosy appartment

Could have been cleaned better. dirty table and floor
Rubbish bin from last people left in yard we had to put it in the bin.
Wifi password was incorrect.

Ray

1 year ago

Would stay again, very good all round

Daniel

2 years ago

Ideal setting within the heart of Whitby. However feel the fact you as the renter have to pay for their third party deposit scheme on top of your stay is a bit unfair.

Susanne

2 years ago

looked beautiful from the outside arrived at my scheduled time 18.00pm to find the property already occupied due to a system error and double booking
did not get offered another property until 19.30pm not ideal when you are travelling along with my dog

being double book and no apology

Abina

2 years ago

layout, near central location

parking even though there was a car park nearby would have been good to have had a permit

Reza

2 years ago

We both were covid positive few days before check in. Wanted to postpone but the host was rigid. No cancellation and no reschedule.

Arrived at destination and had to call as we did not receive the email and sms code to get the keys.

Simple details like only one coffee capsule for 2 pax.

Save yourself the hassle snd book via owners directly instead of going through agencies.

Andy

2 years ago

Very nice clean apartment not far from town center

Benjamin

2 years ago

Lovely location and lovely place!

Abigail

2 years ago

Great location, and the house guidebook provided when booking includes a wealth of recommendations. Very professionally managed, and it felt seamless.
Really loved it, and was such a quiet place to stay, within a short walk to pubs and seaside!