Stewart

2 weeks ago

The smell in the property.
Washing mashing was full of water

Stewart

2 weeks ago

The smell in the property.
Washing mashing was full of water

Mark

1 month ago

Great location bang in the centre of Whitby . The wifi was useful.

This is intended as constructive feedback but lacks parking , and it didn't provide a hoover or cleaning equipment . The bathroom window was clear glass with no blinds or curtains, which was embarrassing when using the bathroom no privacy at all and didn't have a lock on the door . The accommodation needs updating and needs a deep clean lights on landing had written clean me in the dust and carpets and kitchen floor had not been cleaned , also oven tray still had grease left on from previous guests . The bathroom taps need attention as when we tried to use them, it took several turns to get water and then had loud banging coming from the pipes . There is no hanging space in the accommodation at all , no wardrobes at all in any rooms and double room appears to have a damp patch under the window. Finally, only one side of the toaster is working. If these things were taken care of, it would be a far better place to stay .

Joanna8000

1 month ago

Lovely property. Close to everything you could want.

Could do with a proper clean. Dusty everywhere and bathroom dirty. hair in the bath from previous guests.

Catherine

2 months ago

Great location, comfy beds and cosy cottage. Great check in process and communication.
In summary lovely cottage!

Ian

2 months ago

quirky floor layout

bathroom should have tiles around bath area or water will damage paintwork

Paul

3 months ago

Great location and very nice apartment

Not been cleaned properly stains on the mattress and no wardrobes

Nicola

3 months ago

Location!!

Where to start! The whole place felt dirty looked it as well.
Crumbs left on dining table
Paint peeling off a few walls due to damp
Cold tap didn’t work for the shower so me or my children couldn’t have a shower unless we wanted to be scolded
Mattress stains, no protectors on pillows or mattress
Window in living room slams shut
No scratch card left for parking even though it says there would be one, had to pay for parking for 4 days
Broken blind in living room, the list goes on…..
Would not recommend and would not stay again, an email has been sent and I’m taking it further!

Vicki

3 months ago

The location

Blood stained sheets, dirty property throughout, dental floss left on bathroom floor. All pat testing on electricals out of date by 2yrs!
No cold tap in bath, so no shower possible. Plumbing terrible.
No parking permit provided. No customer service, full of broken promises to put these things right during our stay. Time spent complaining everyday to them added to our ruined stay.

Ellie

3 months ago

Spacious and homely

Wasn’t cleaned properly as the floor had not been hoovered and provided a hairdryer that was not available in the apartment

Jessica

3 months ago

We had a lovely stay and despite the cons we would book it again:
Pros - location and general amenities, kitchen lovely, bath was really nice feature
Cons - I didn’t notice the required additional damage waiver until I’d booked, the handbook was incorrect regarding the parking permit. The street parking is time limited.
Areas for improvement- shower curtain needs replacing or bleaching, radiators need repainting
Not putting it as a negative as the location was so good, but the pubs are quite noisy - this could be a consideration.

Samuel

4 months ago

We did not stay here!! I’ve been attempting to get this rectified since you cancelled the booking and you’ve chosen the wrong one!! It’s been impossible to get good contact to actually resolve

We did not stay here!! I’ve been attempting to get this rectified since you cancelled the booking and you’ve chosen the wrong one!! It’s been impossible to get good contact to actually resolve

Jill

2 years ago

Great location, great accommodation, tastefully decorated

Margot

2 years ago

The location was great and the bed very comfy. The view of the main room is superb!
The only thing which was not very convenient is that there is not shower head, only the bath. So it was not the best after a long day walking in Whitby, or to wash our hair. Apart from that, it was great!

Sibylle

2 years ago

Henderson House is a cosy house with great central location, lovely decoration, comfortable beds, cosy rooms, easy key box check in. We enjoyed our stay. There was just one issue - the bathroom has no shower. There was a Victorian, free-standing bathtub without shower hose. Shower hose had been removed by owner as previous guests had flooded the bathroom. So we had to wash in the bathtub with a jug from the kitchen to wash off the sand from the beach. The images on the website suggested that there is a shower - I think that image has now been removed. Another smaller issue was that the fuse blew when we used the kettle and toaster at the same time. The house is hosted by Host and Stay, a local holiday company who manage many properties in the area. The communication was very good and friendly but they require an additional waiver insurance fee of £25 or a deposit of £250 which needs to be paid outside the Airbnb website. No big deal but it confused me as I was not familiar with this. Once the owner puts in a shower I would recommend the property.

Georgina

2 years ago

Lovely, quirky apartment

Nothing! Some people might not enjoy the steps though 🤣

Nick

2 years ago

Everything. No need to post photos as those on the site do it perfect justice

Nothing

Natalie

2 years ago

Was in the centre of town close to everything

Rght opposite a pub parking was crap! Had to find parking in a 3 hour zone & no shower in house

Janice

2 years ago

Location very good very clean.

Picture shows shower in bathroom no shower doesn’t look like shower has ever been there.

Jacqueline

2 years ago

The accommodation was lovely, even the stairs didn't put us off, but there was no shower, plug for the bath or anywhere to hang our clothes

No shower, no plug, no wardrobes

Sam

2 years ago

Great stay, prime location good value for money and good communication from the host.

Natalie

2 years ago

The location is absolutely fantastic, really central, although (as with Whitby) parking was a little difficult, but the complementary parking permit was a really good addition.
The staff/info provided was good and made the stay much less stressful, plus the app a really good helpful added extra in finding our feet.
The apartment was cosy and had coffee, tea, sugar and the essentials needed on arrival, which was nice.

The apartment could do with some TLC... there was paint coming off the walls in parts and damp on the wall in the master bedroom.
No blind or curtain rail in the bathroom, also felt a shower head was needed for convenience in hair washing. There was also a broken blind in the spare room and a couple of stains on the carpet. Mostly cosmetic, minor points but did feel they could be easily fixed... such a beautiful apartment in a great spot, just needs a bit of a touch up in places.

Thomas

2 years ago

Tolle Lage, man ist zu Fuss in wenigen Minuten in der Altstadt und am Fluss. Auch zum Bahnhof ist es nicht weit. Trotz der zentralen Lage ist es in dieser Strasse sehr ruhig. Parkplatzmöglichkeiten sind gut organisiert. Schlüsselübergabe und Korrespondenz mit dem Vermittler sind tip top.

Achtung! Die Wohnung ist absolut nichts für Menschen mit einer Gehbehinderung. Auch mit einem Kinderwagen ist es eher etwas schwierig. Parkplätze sind nicht vor dem Haus, jedoch gut organisiert.

Pam

2 years ago

Loved the location and little touches like coffee and tea and cleaning products.

Needs a shower, and hanging space then it would be perfect.

Catherine

2 years ago

Excellent location. Beautiful apartment

Nothing

Anonymous

2 years ago

Good size for family of 4. With lots of beach days we were glad to have a washing machine and separate tumble dryer. Central location good to access the beach.

After reading recent customer reviews about the shower not being as advertised - the images show a mounted shower head over the bath with shower curtain - we enquired to check that the shower would be as the pictures show. We were given assurances that the maintenance team would have the shower as advertised which did not happen. Also large patch of damp on the wall in master bedroom. No parking permits on arrival so needed to find alternative parking on first evening.

Dani

2 years ago

good location. clean

no shower and plug unusable in bath - no response from owners when emailed. stairs quite scary - fairly steep and no handrail on most of them. windows new fixing in living room - one very heavy and does not stay open, other is very difficult to open and close.

Liz

2 years ago

This is a lovely flat, with everything we needed for our stay. I completely recommend it. It is light and airy and beautifully decorated. I will definitely stay there again.

Lesley

2 years ago

we bought our own food to eat breakfast and also ate out every day

Overall the accommodation was nice and in an excellent area which was really central to everything but we felt there were certain areas that really needed some improvement.
we felt that it could have been a lot cleaner especially in the kitchen area, no one would want to sit in there to eat a meal as it was a little grubby, the fireplace in the kitchen was a major tripping hazard, this all needed to be knocked out along with the paneling where the fridge was to open up the room and make more space, the tap in the kitchen was leaking too and really dark in there.
We felt the dining room would be better serviced as another bedroom as was a waste of space and it needed a lick of paint throughout and cobwebs removing from the ceilings. No mirror in one of the bedrooms which wasn't ideal as we had to wait until the others had finished getting ready until we could and the throws on the bed were not clean, however the sheets seemed clean.
We think there was also a leak near the bottom of the toilet, no shower curtain which made it really awkward not to get water everywhere and we all had to crouch in the bath which really wasnt easy.
Whilst we appreciated it was an old building it was just attention to detail that was lacking throughout the whole of the property but a great location

Collette

2 years ago

Central, clean, all the facilities you would need. Property has lots of original features and also left fresh milk and tea and coffee so that was a nice touch.

No shower only a bath. Pubs nearby playing loud music until around midnight. Didn’t bother us but if had small children would be difficult to get them to sleep.

Bridget

2 years ago

locality and spacious

parking arrangements - whilst had access to parking permit which we got on entering property it didn’t solve problem of offloading all and luggage before getting this

Alex

2 years ago

great accommodation.

nothing.

Stuart

2 years ago

Great accommodation, very cosy, clean and comfortable. Perfect location.

David

2 years ago

location
parking permits provided

would have preferred a walk-in shower rather than bath with shower mixer tap - no shower curtain

Dean

2 years ago

nicely furnished, very comfortable

there was nothing we didn’t like.
there is a couple of damp patches that may need attention soon, but in no way did that affect our stay.

Sharon

2 years ago

It was great, so much more than we expected. Clean, bright, warm and cosy.

Disappointed with the bathroom. No shower pole or curtain as advertised so very difficult for my pregnant daughter in law who struggled to get out of the bath which was very deep.

Nigel

2 years ago

location

The set up and not very roomy

Karen

2 years ago

Location was great the apartment is clean Tidy and cute

This is not a criticism but as 3 middle aged women we would have liked somewhere to hang our clothes ..just a few hooks on the back of the bedroom door would have been enough as would a full length mirror and a banister on the top landing ..even a rope one ..but it is a lovely apartment

Natalie

2 years ago

The location was great, easy to find. Parking was very straight forward with the permits and the apartment was clean and comfortable.

only negative is there was no shower curtain/shower attachment on the wall which meant either having a bath or sit down holding the shower

Karen

2 years ago

Lovely location in the centre of Whitby. Really well positioned. Kitchen well equipped. All beds and pillows lovely and comfortable.
Linen and towels pristine
WiFi through out and plenty of channels on the TV

Lots of stairs. Not for the faint hearted.
Could do with more handrails for safety reasons
No shower only a very small hose over the bath?? Disappointed
No place to hang clothes in the bedrooms
No mirror in the bedrooms

Daniel

2 years ago

kitchen was a gud set up

parking

Laura

3 years ago

Henderson House is perfectly located to explore the tow, literally in the towns center and walking distance to all shops its great!
It has a lot of stairs so i would say its not suitable for someone who is not used to them, the bedroom is up 4 flights of stairs for example.
The kitchen is great and well equipped, there is plenty of space for a family of 4, but (2 adults /2 kids)
The hosts are responsive to requirements and quick to respond.

Eleanor

4 years ago

This house is lovely, well appointed, stylish (I did some Instagram posts ... LittleHitsofHappiness) and in a perfect location. Whitby is a beautiful place, charming and one of the places from my childhood memories. We had great food, pretty shops and really stunning by coastline at our door step. We hope to be back in Whitby and wouldn’t hesitate to book this place again. Thank you for hosting us.

Katie

4 years ago

Great place! Great location, parking an issue same as everywhere in Whitby.

Emma

4 years ago

This flat is a really great place to stay in Whitby. The location is fantastic with lots of shops and places to eat within a short walking distance. The flat itself is a lovely and clean, a nice cosy place to stay for a few days. The hosts were in touch regularly I'm sure if we would have needed anything they would've been very helpful.

Jenny B.

4 years ago

Very nice apartment although not super clean which is surprising as we were requested to clean all surfaces before we left! Right on Flowergate which was convenient for all the sights etc but unfortunately quite a lot of anti social behaviour around the area- lots of noise at night and it looked like young men drug dealing in a nearby alley- I realise this can happen anywhere it just took the sheen off our stay!

Abbie

4 years ago

A Lovely apartment, very clean and was in great walking distance of the town centre will definitely be staying again and would highly recommend to anyone wanting to stay in Whitby

Katie

4 years ago

The house is in a brilliant location, spotlessly clean and a really great layout and decor. Owners downstairs and very helpful when we temporarily lost our keys! Wouldn't recommend if staying for a week or more because no clothes storage in bedrooms so lived out of suitcases. Otherwise would stay again and would recommend. Thanks

Dee

4 years ago

This is a truly lovely property. Suggestions to improve the facilities have been well received and once implemented will fulfil all the needs of the visitor. Would definitely recommend ear plugs during the seagulls' fledgling season but this noise is to be expected in any seaside town. Think carefully if there are mobility issues or travelling with small children as many steep stairs. Finally parking for unloading and loading luggage must be clearly stated.

Mark

4 years ago

Lovely property, very well presented and nice touches on arrival. Contemporary, bright & fresh. Ideal location for exploring Whitby and the surrounding area. Easy check-in & check-out process. Very comfortable all round.