Dawn

1 month ago

Excellent central location. Nice and clean

It had 3 bedrooms but the living space wasn't enough for 6 adults. The dining table could hardly fit the space for all 6 of us to sit around and there wasn't enough sofa space for 6

Mary

2 months ago

The house was clean and comfortable, only a few yards from the old part of Whitby. The beds were very comfortable. Although we ate out and only made cups of tea the kitchen seemed well equipped.

Although wifi was offered in the notes it was a very erratic signal, which meant that we could not watch TV or use our tablets. As we don't spend a lot of time out in the evening this was very disappointing. I did have a messaged conversation with the owners about this but the problem was not resolved.
I also suggest that a little attention to the yard space (geraniums in planters, a spot of paint on the walls?) would make a massive difference.

Paul

2 months ago

Lovely property. Was very modern and comfortable and location was perfect . Right in the centre

Parking is always the issue in Whitby , unfortunately this property didn’t come with parking but we knew that before booking

Julie

3 months ago

Back yard was not very inviting and garden furniture not enough for the amount of people or clean.

Mark

3 months ago

Good location as you step out of the front door and are virtually in the town centre. The en suite shower was good.

The main bathroom shower could be better. A full length mirror in one of the bedrooms would be nice. People randomly walking through the back year. I know you can't control this but PARKING!!! It's a nightmare.

Gregory

3 months ago

Fantastic location and property in the heart of Whitby let down slightly by a poor management company. Please read the small print before booking as they ask for an extortionate waver fee just a few days before check-in which is not made completely clear in the description as to what amount it is. This was despite paying in full. They were asking for a partly refundable £250 deposit which is a huge amount for anyone to stump up just before arriving. What I also didn’t like was that they hold your money and have sole discretion as to whether they give it back or not for any ‘damages’.
Despite this, the property itself is wonderful and I would recommend it to anyone.
When we arrived there was no toilet roll, cleaning sponges, dishwasher tablets, and regular tea so be prepared to bring your own as soon as you check-in.

Michael

4 months ago

Loved the location! Spot on for quaint little shops and cafes.
Plenty pubs nearby. This was the best yet!

It was cosy and clean. With everything we could need and more!

Netta

4 months ago

Very well situated. It was comfortable and clean.

Everything was fine.

James

4 months ago

Location
Clean
Everything was in good order.
Comfortable
Kitchen was well stocked.

Early check out at 10am.

Laura

6 months ago

Location, room space and proximity to the town.

Slipped a few times on doormat as not stuck to floor and on a tiled surface! Needs a rubber backing to stick. Parking a bit of an issue as car park opposite was full and it was pouring down.

Susan

6 months ago

No breakfast but a perfect location with a fabulous cafe for breakfast 50 yards away!

The weather !

Angela

1 year ago

Location
Cosy
Excellent facilities
Very spacious

Nothing

Tina

1 year ago

Fantastic location, the house is home from home, spotlessly clean, comfy beds, everything you need from washing up liquid to toiletries, brilliant, will definitely be back

Email everyday regarding the £250 deposit for any damage, which was actually paid 10 days prior to my vacation

Kath

1 year ago

Very clean and comfortable.
Location great.
Well equipped, good quality furnishings.

No waste paper bin in bedroom. Could do with a shelf in the top en suite. A chair in the bedroom would have been nice for makeup etc.
could do with two dishwasher tablets or some washing up liquid.

Jackie

1 year ago

Great location and clean. Unfortunately there was no dishwasher tablets, washing up liquid dish cloth or bi bags. In the grand scheme of things it wasn’t an issue but we forgot to buy washing up liquid whilst out and then couldn’t clean the dishes.

Susan

1 year ago

Location was great as we could walk everywhere easily. Well equipped overall. Obviously recently decorated. Lots of room in the lounge and the added bonus of a small room with a small sofa and a TV on the first floor which the grandchildren claimed as their den.
I have listed a number of minor items that can be easily addressed to make the house perfect, however, I'd still recommend the house and would return.

Overall the cleanliness was good, but I felt this was largely because the house was obviously recently refurbished/decorated. More attention to detail is needed.
> A lot of cobwebs in the corners of the bathroom at low and high level
> Very dusty on shelf beside the loo
> Packet of vitamin drink mix and hairband on floor next to bedside table (smaller bedroom on first floor) so obviously not
hoovered
> Significant pile of mail 'dumped' on floor of kitchen cupboard and on windowsill in hall
> Smelly and very dirty mop in kitchen cupboard
> Approx. half a toilet roll in each of the 2 bathrooms (info said these were provided, luckily I took spares)
> No bin liner in kitchen bin, and none available
> Rear garden just concrete with weeds in areas. Weeding and maybe a few lights and a couple of pots would have made
a real difference.
> Only 4 or 5 pegs on line.

Julie

1 year ago

The house was beautiful the location was perfect the rooms were spotless the beds were so comfy

Kelly

1 year ago

An excellent location and the house was comfy and had all you needed.

The outside of the property and the windows looked dirty and on first arrival caused some panic over whether we had made the right choice in staying. The front door was also wide open when we arrived but no one in the property which did worry us.

Amber

1 year ago

We enjoyed our time at Whitby, and were mostly pleased with our accommodation. The townhouse is right in the mix of things, off of a busy street with lots of restaurants and coffee shops. The bedrooms and living spaces were comfortable. We had some difficulty with the kitchen; the stovetop was quite finicky, switching off during cooking, or not turning on at all. That was unfortunate as we did cook during our stay. We called Host & Stay for help and they were not very helpful, saying they would send someone to take a look and then never doing so. That was the main disappointment of ours for the space, when we called Host & Stay for help with the stovetop, and a request for some simple missing items (e.g. trashcans for the bathrooms), they did not send anyone. We also found parking difficult. The nearby lot was always full and so we had to park at the top of the hill, near the Abby, an arduous and inconvenient walk (though likely less problematic outside of the busy August holiday).

Steven

1 year ago

The property was lovely.
The location was perfect.
The rooms were perfect.

The only issue we had was the lack of on site parking. This curtailed the possibility of us going out for a few hours, because once we had secured a parking space at Church Street car park after a 90 minute wait after a long journey, we didn't want to give it up. If it had been raining on arrival and departure, transferring our belongings from and to the car would have been unpleasant. The additional cost of £9 per day was also not ideal.
The lack of parking was not made clear when I initially booked the property.

David

1 year ago

Perfect spot for our trip and event we were taking part in. Thank you

Malcolm

1 year ago

Spotless near all shops bars restaurants ,

So clean had everything
You had like home comfort

Tracy

1 year ago

great location and the house is just what we were looking for

nothing

Victoria

1 year ago

Great location!

Lawrence

1 year ago

Central location and very good facilities

£25 insurance payment for 2 nights

Jim

1 year ago

It was excellent. Goog facilities and located in the heart of the town.

Anonymous

1 year ago

spacious and modern interior and an excellent location.

the outdoor areas were not up to the standard of the interior. The extras for cleaning and services was expensive for a 2 night stay .

Brian

1 year ago

the house was centrally located for visiting Whitby, very clean and well appointed with very comfortable beds.

It was very difficult to get parked , any where close to the property.