Linzi

3 weeks ago

Great location

Only comment would be that the Guest Book in property needs updating on 2 points:-

1. Hearting instructions, there was a Hive Booklet, which we tried to follow with box in Hallway, which didn’t do anything!! Eventually referred to e-mail I received which directed us directly to heating switch, that WAS actually in the kitchen

2. Guest book also indicated a Parking Permit was provided, after also hunting around in kitchen for this as directed, again email differed by indicating parking permit wasn’t provided. Ended up having to contact Host&Stay for clarification

Debbie

1 month ago

Location & cleanliness of property

That we thought we were getting a parking permit as discussed pre stay and also states in the cottage manual when arrived. To be then informed that the property doesn't provide one

Jacqui

1 month ago

This is our second time using Host & Stay.
Both times, our accommodation has been of a high standard. The team are friendly and the communication is great.
We will be using Host and Stay again and would highly recommend.

Raymond

1 month ago

Beautiful cottage, very comfortable and clean.

Great location

Nothing - bed could’ve been softer but that’s a personal taste.

Matt

1 month ago

Excellent location. Very well finished house with most amenities covered.

Bernadette

2 months ago

Clean modern cottage but considering they charge s hefty cleaning and service charge bill it did not smell like a professinal clean had been done before our arrival Positives clean comfy beds but could put sheets on as well as quilts modern kitchen and bathrooms overall a lovely little place though close to town it is a hilly climb back in all directions and steep stairs to loft room.

Host and stay stating in emails for months there was a parking permit and telling me 2 days before there was not then after complaining a gesture of goodwill to cover parking was offered. Upon arrival expecting basics of tea coffee sugar milk to find literally 4 tea bags 4 coffee pods and 4 little pods of milk like you get on a tea tray in a hotel. No washing up liquid no cleaning or drying cloths no hand wash except 1 half used in main bathroom and there version of toiletries supplied was 1 shampoo and i bodywash to share between both bathrooms just little sachets. 1 handtowel for 4 people at least there was 4 bathtowels. There was near empty rolls of toilet paper left on with only 1 spare for everyone. No hairdryer no waste bins in rooms just little ones in bathrooms loft room small for adults really more suited as a childs room one guest would have been locked in ensuite as lock to door loose needed opening from the outside. Host and stay need to just spend a little to acheive a lot if you charge premium price then please provide basics for arrival its not like there is tesco express at the end of the road. Or be honest and say you provide nothing. It is the worst welcome pack i have ever seen and please sort out the toiletry issues. Please improve communication instead of automated emails all the time. Despite my poor review we enjoyed our stay but would be reluctant to book with host and stay services again i apologise in advance if all the complaints are not yr responsibility but it needs addressing by whoevers it is.

Robert

2 months ago

Everything

Nothing

Ian

3 months ago

A clean, comfortable house in a fantastic town.

Karen

3 months ago

House was beautiful and great location, very clean and had everything needed

Natalie

3 months ago

Everything

Nothing

Lynne

3 months ago

Cottage being in town.

Upstairs twin room not suitable very bad steep narrow twisted staircase slopping ceilings and cramped certainly not suitable for adults.
Should have been a parking permit in house was not there. Contacted host and stay no reply.

Shaun

3 months ago

Charming well proportioned, good location and very clean

Only would have liked a freezer

Alex

4 months ago

Gorgeous stay at Penny Farthing. Place was bigger than expected, every room was beautifully decorated and look newly refurbished. It was very clean and there were some thoughtful details included - milk sachets! Cushions for the outside chairs. Cleaning bits and new toilet rolls. Bathrooms were perfect. Really close to the centre so was great to explore Whitby and surrounding beaches.

Banister to the top room was loose and wobbly. The cobble street to the apartment was tricky and parking was at the west cliff (£10.40 for 24 hours) Not miles away but when you have a lot of bags to carry. Wish we had been told about the damage deposit options before booking, we paid the £30 non-refundable. No freezer but there was a fridge.

Gillian

4 months ago

House was excellent with all the rooms being decorated to a high standard, good choice.

Lack of parking

Robert

4 months ago

No parking permit, street extremely narrow front door, better to load/unload back door.

Lisa

5 months ago

Beautiful property in an ideal location.

My only gripe would be the damage depoisit. I think £250 is excessive and quite cheeky to then only refund £240 if there's been no damage.

We opted to pay the £25 non refundable damage depoisit however again if no damage has taken place, I can't understand why this deposit isn't fully refunded.

Other than this,

We loved our stay.

Simon

5 months ago

Spot on, lovely place!

Tonia

5 months ago

All very comfortable

I’ve e-mailed the host but had no answer, the parking permit was out of date and we got a parking ticket still waiting for an answer

Karen

6 months ago

Clean and tidy

No parking permit in property as stated would be

Catherine

6 months ago

We had a fabulous stay at this modem, clean cottage. Perfect location too. The information on all aspects of the stay was easy to find and really useful. Would love to stay again sometime. Thank you 😊.

Elizabeth

6 months ago

Location good very clean looked newly refurbished

Nothing
Very narrow road to drop things off and bit difficult to find

Kevin

7 months ago

A cracking house in Whitby and finished to a very high standard as described. Very central to Whitby and would thoroughly recommend.

David

8 months ago

Spot on, good size and liked the little back yard

I would be picking but if anything we would say the horizontal blinds were dusty and the en-suite sink was tiny but I really am picking and we did enjoy staying there

James

9 months ago

Exactly as described, immaculate cottage

Nothing it was great

Andy

9 months ago

The cottage is lovely, very clean, as advertised.
The ‘Host and Stay’ company they use was a really frustrating experience.
- Wrong keysafe code given.
- Excessive non-airbnb checks
- Extra damage waiver deposit payments required
- 6 lengthy messages during our 1-night stay
Excessive cleaning fee of £60. We pay half that at home for a larger house.