Kim

1 month ago

The location is excellent, only a few minutes walk into central Whitby, just off a lovely street with cafes, shops and pubs.

Morag

1 month ago

This house is great for large groups and in a brilliant location to explore Whitby. It was warm and spacious and we all had a great time.

Derek

1 month ago

We were staying in the town house with a group of friends. It was fine but it could have been a better
While the bedrooms are a good size and the beds were comfortable, the heating was a bit of a mystery and appeared to be disconnected in some of the rooms. There was also a large patch of damaged plaster in the 4th floor front bedroom and the room smelt damp, especially when it rained. We noted something growing out of the gutter above where the damp patch was. The bathroom drains were smelly but this cleared after the pipes were flushed through.
The kitchen was fine and had almost everything we needed, sadly the large coffee pot was broken before we arrived. We did report this but it wasn't replaced before we checked out.
The shared spaces were okay, the lounge was bright and sunny (when the sun was out) but felt cool in the evening.
The dining room was fine but most of the light bulbs had blown so it was darker than it should have been, hopefully new bulbs will be fitted.

Gail

1 month ago

Great location. Comfortable beds.

Sink plug not working in 1st floor bathroom.

Lucy

2 months ago

Great place - very attractive and comfortable and perfectly located for everything in Whitby. Highly recommend for groups of friends or family or for just two couples if you’re feeling indulgent!
Very comfy beds but lucky I take my own pillow as the pillows are very hard which we found rather surprising given the thought put into the rest of the comfort. Minor point but worth knowing.

Stephen

2 months ago

Perfect, thanks very much

Jane

3 months ago

The location was fantastic, the big beautiful rooms and bathrooms were great.

The cleanliness, the carpets were filthy and hadn't been vacumned. We had 4 kids playing on the floor constantly so would have preferred some clean floors. Beds still had stuff under them from previous guests. We didn't like that there was no dryer to dry the clothes we washed either. The lounge room had terrible lighting we could barely see at night so hunted down lamps from the property and brought them into the lounge room. We asked host and stay reps about parking permits and they said we don't get any (however by chance we ran into the property manager that day and she provided us with permits), they said we could have a cot and extra bed months before when we booked then when we followed up to confirm a week before arriving (which they asked us to do) they said they couldn't accommodate. That left us 2 days before we flew out of australia to work out ourselves. Host and stay didn't appear to speak to the owner and just told us what they thought was true as they ended up asking them and there was indeed a cot available. General assistance from host and stay wasn't great (except from when they were following up payments).

Luke

3 months ago

We were a group of 10 staying for 4 nights. The house is in a great location, just a 10 minute walk down to the shops and restaurants in Whitby. A huge and elegant house with lots of bedrooms and bathrooms. Perfect for large groups. Great value considering the size and location. The host was very responsive to questions and we were sent a link to an app which had all the house details (from WiFi, to check in/out procedures). Very useful!
However, a couple of things were a let down. Firstly, the house rules state that either a £25 fee or £250 deposit is required for damage protection. However, a week before check in they asked for £75 or £500! Even though AirBnB supported stated that they should honour the £25 fee, Host and Stay just ignored it! So BEWARE!
Secondly, the bedroom on the top floor with the en-suite STINKS! Our youngest was staying in there and we had to move her out! It was terrible. Paint flaking off the wall! They need to sort that ASAP!

Megan

4 months ago

A really superb property. Very well decorated and in very close walking distance of everything we wanted and needed. Very responsive hosts.

Carol

5 months ago

Fantastic house, just like pictures, lovely decor, very clean. Great for our 70th birthday get together x 3 families. Comfy beds and living areas, very central location for everything, lots to do in Whitby, right on doorstep. parking was absolutely fine, again not too far away from property. Host provided lots of information on getting there, what to do, very responsive throughout, could be accessed via phone easily during our stay. Would consider booking again should an occasion arise. Really great place, thank you for a lovely stay.

Supti

11 months ago

We Overall like the proper quality and location. 5 min walk from sea side. Supermarkets are nearby. Prime location but not congested. Beds were comfortable. Decoration of the house was maintained. Heating was good. Kitchen was well equipped. Huge dining hall.

Problem is that in this house there are lots of stairs. Stairs were narrow and stiff. When we reached, all of the lights of the proper were working except lights on the stairs. Some lights of the property needed to get changed after we reached. Toiletries were very limited. We could not reach host and Stay very easily when needed. We called multiple times to just switch on the lights of the property. Lighting of the dinning hall should be higher.

Brenna

11 months ago

Great location and beautiful home. Great for a family get together with the size of the home. Everything within walking distance. Had everything you could possibly need within the house games, utensils, 2 fridges, plenty of toilets, underfloor heating. Would definitely recommend and I would most certainly return.

Christine

1 year ago

Great location and property. House well decorated, bedrooms lovely and comfortable. Close to restaurants, cafes and bars, parking is quite restricted even with parking scratch cards, but that's Whitby I believe. Great area for walking along the coast with fantastic views. Some issues with amenities, but the management team responded and addressed promptly. Would definitely recommend, however would also suggest to double check about amenities in the property against descriptions to avoid disappointment.

Helen

1 year ago

This is a fabulous property! The location is perfect and the views from the upstairs bedroom are fantastic. It is beautifully decorated throughout and the beds were very comfortable. We had loads of space for 12 guests and would definitely stay again.
The property is only let down a little by the management company. Firstly despite the Airbnb listing stating that there is a cot and travel cot and the management company stating that a crib would be set up, there was none supplied. When we questioned this we were told that the company don’t supply cots. Luckily we were able to purchase a travel cot at Argos but it was an unexpected and unwelcome cost at the beginning of our holiday. Infuriatingly we later found a travel cot in one of the wardrobes!
Secondly there was only one parking pass left out and it took until the morning after check in fir is to be rectified. Another unexpected and unwelcome cost for overnight parking.

Kerensa

1 year ago

The layout was great… very spacious & well designed

Only problem was lack of parking. We weren’t given the right parking cards ( only 2 instead of 6 & not fir enough days) 2 more were dropped off next day instead of 4)

Jodi

1 year ago

What a beautiful property, with fabulous furniture and furnishings. Well situated to be out of the main area but not too far away. This was a great base for our family as ut was dads 80th birthday. As this property is spread over 5 floors we put the younger fitter members at the top as there are lots of stairs. The only issue was a smell of the drains from all the en suites and the toll top bath situated in one of the rooms. Once this is sorted it will earn the 5 star rating. Would highly recommend this property.

Jane B.

1 year ago

One Mulgrave Place was everything we expected to be ~ absolutely beautiful property ~ however the stairs are worth a mention as there are a lot of them! Excellent location, parking was a little tricky ie having to unload the car in a rush whilst parked on double yellows and then having to look for a parking space which was a bit of a free for all! However we realise we were there over what was a very busy weekend with the regatta etc but the Red Arrows display was outstanding and proved to be the most spectacular way to spend our final evening. Many thanks for a wonderful stay!

Heather A., Ipswich

1 year ago

Good location

Jane

1 year ago

The house on Musgrave Place was a fabulous house for all my family and friends to come together.
The house was right in the heart if Whitby with everything on our doorstep. The downside of this is the limited parking. Even though you are provided with parking permits it's very difficult to find free spaces but that's just Whitby not the fault of the house.
There was a bit of a mix up initially with the number of parking permits left for us but Host & Stay sorted the issue out for us.
Overall we had a fantastic weekend in the house

David

1 year ago

What a lovely place to stay!! The house is amazing, full of character and very well kept. Clean throughout, beautiful features and everything was in good working order.
The views from the top floor are incredible, the location is perfect for a stay in Whitby. The balcony is fantastic too, to sit out and watch the world go by.
Highly recommended, would stay here again without a doubt.

Anthony

1 year ago

We spent 3 nights in One Mulgrave Place and would highly recommend it. It is an exceptional property with 6 spacious double bedrooms, 4 with ensuite facilities - all to a very high standard. Very comfortable beds with high quality bedding and excellent ensuite facilities with lots of hot water. You'd be hard pushed to find better. Kitchen, dining room and lounge were all equally spacious and well equipped.
It's in a great location in a quiet residential street but an easy walk into Whitby town centre. Good coffee shops, bars and cafes are only minutes away. We would recommend the Ditto cafe and the Arch & Abbey Bar. A great house to relax in and a pleasure to come back there after a day's walking.
At the time we went (early June) there was plenty of on street parking available (permits needed). There was an initial mix-up over the parking permits but it was sorted by the Host the following day.

Amanda

1 year ago

Thank you for allowing us to stay in your beautiful home. It was really lovely, so spacious, great decor and great location.
We hope to re book next year !

Chris

1 year ago

Great location. Excellent apartment with good sized bedrooms .

Not enough mugs for 12 people

Denise

1 year ago

The house is fabulous

The weather

Maria

1 year ago

I traveled here with my friends for Christmas, the building is very warm and cozy, the location is a few minutes from the sea and the city center, everything is available,the reviews are only positive about both the apartment and the location

Michael C.

2 years ago

Excellent accommodation, excellent location.

Christine

2 years ago

The house was splendid - a bit of luxury for a family gathering. Communication with Host and Stay was very good and they sorted out a problem promptly and cheerfully when it was reported.

Parking was a bit of a pain which I expect would be worse in the summer season but overall we had a great time.

Victoria

2 years ago

Lovely house for a family stay. Excellent location and amenities. Would stay again.

Faisal

2 years ago

Beautiful property in a great location. Unfortunately our stay was spoilt by poor communication from Host & Stay.