Host & Stay | Ocean Pearl
Entire home in Scarborough, United Kingdom
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Bedrooms
Bedroom 1
1 double bed
Bedroom 2
1 king bed
Bedroom 3
2 single beds
Bedroom 4
1 king bed
Bedroom 5
1 king bed
Bedroom 6
1 double bed
Amenities
- Bath
- Hair dryer
- Shampoo
- Hot water
- Dryer
- Essentials
- Hangers
- Washing machine
- TV
- Wifi
- Dedicated workspace
- Kitchen
4.61 · 36 Reviews
2 weeks ago
The property was spacious and situated in good location. Few mins walk to beach and main road. Decent showers and bathroom except enuite which didnt have shower, but it had a bath.
Our stay was disappointing. The rooms were dusty and some even had cobwebs on the ceiling, which affected the children in our group. The real problem, however, was the parking situation. Despite being a large property with six bedrooms, only one parking scratch card was issued. Although I requested two more cards and agreed to pay £5 each, the cards were only valid for two days, but I was said it will be valid for full 4 days.
Despite constant follow-ups, we received just one additional scratch card instead of three. From the third day onwards, we had no idea where to park. Numerous emails and messages sent wasting lot of time on a holiday, and although they kept promising to arrange scratch cards, they never delivered. This created a lot of stress and really spoiled our holiday.
To make matters worse, a customer service representative named Mr. Isaac was very rude in his emails when I inquired about the scratch cards. Ultimately, the entire team was unable to enjoy the holiday after the second day because the parking issue consumed our time and energy.
Location
Scarborough, England, United Kingdom
House Rules
- Check-in after 16:00
- Checkout before 10:00
- Self check-in with lockbox
- 12 guests maximum
- No pets
- No smoking
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Additional rules
Host & Stay are committed to our owners that their homes are protected during bookings. For this reason, we require all of our guests to transfer a £250.00 Damage Deposit (subject to a £10.00 administration charge) or, to purchase an Accidental Damage Waiver for £25.00 which will cover you for up to £500.00 of accidental damage during your stay.
Safety & Property
- Carbon monoxide alarm installed
- Smoke alarm installed