Margaret

2 months ago

This is the third time I have stayed at this place with very little issues except for not leaving enough car parking tickets or not at all, it was the same this time where we got 4 days worth when we were staying 6 nights, however they were quick to respond. I did contact them regarding the dirty living room floor and they did offer to send the housekeeper round , but who wants to have to wait around for them to come. On the last evening we discovered the hob was not working as we had decided to cook a nice meal with fillet steak. It was too late to contact anyone as it was after 7 pm so we ended up putting the steak under the grill- not what we wanted to do as we wanted to make a nice sauce. On the whole it was enjoyable but frustrating when you have to complain. I was told my complaint will take about 10 days to resolve. This will make the difference as to whether we come back next year.

Margaret

1 year ago

This is the second time I have stayed and as ever the place is beautiful and clean. with lovely views out to sea. The only criticism I have and this also applied the first time I stayed. They did not leave enough parking tickets the first time and the second time I stayed they left no parking tickets at all. I rang to ask and was told someone would ring me back but they did not. I phoned three times but did not get the parking tickets in time so I had to pay for parking.

Robert

1 year ago

We loved our stay here, great location,up on the 2nd floor, sea view, great for sunsets. Two decent sized bedrooms,and 2 shower/toilets. The lounge was very comfortable.

David

1 year ago

A wonderful property, fantastic location. The property was spotlessly clean with excellent facilities. Would definitely recommend and would stay again.

Lucy

1 year ago

Once we got into the room we were greeted by an incredible view out onto the coast, even with poor weather the view was incredible. The accommodation itself was well presented with clean towels, complimentary soaps and tidy rooms, and a few items to make tea & coffee with present as well (Though not allot of sugar or milk if you are so inclined, pack a little extra). We did notice quite a pungent smell towards the master bedroom / en-suite which smelt allot like nappies... This did get better after we opened the windows to air the place out a bit, but not the best smell to have where you are going to be sleeping. The neighbouring apartment also had quite loud occupants which did sour the quite peaceful and serene a little in the evenings, however with all that said and done, we would most happily visit again as the location of the property, along with the overall cleanliness and good amenities was more than enough for our weekend getaway!

Jim

1 year ago

We stayed at Number Ten @ Carlill for five days in early July. The flat is well situated, overlooking the Regents Crescent Gardens, and panoramic views of the sea beyond. Great for watching the sea and the sky at different times of the day, and we enjoyed a few lovely sunsets. The beach is just across the road, Skinner St street with its cafes and shops just round the corner, and it’s less than 10 minutes walk to the harbour and the old town. The flat is comfortably furnished and everything feels fresh and clean. The kitchen is well equipped with everything we needed, including a dishwasher and washer/dryer. Having a lift is really handy for bringing bags up to the 2nd floor. We had few minor issues like the fridge was icing up and freezing food, and the shower leaked onto the bathroom floor. We reported these to Host and Stay so they should now be resolved and need not bother other guests going forward.

Margaret

1 year ago

What can I say? The five stars I gave said it all. the flat was stunning (wish I lived there). There was everything we needed to settle in i.e. tea, coffee, sugar, and milk. Lovely toiletries. The only hiccup we had was there was only a 2-day scratch card left for us although we had booked 5 nights. I telephoned them and they answered within minutes and rectified it by bringing another scratch card. The staff were lovely and friendly. The views watching the sunset were amazing with uninterrupted views. Definitely return.

Emily

1 year ago

Thank you for a wonderful stay. The apartment was exactly as described and was immaculately clean. The views over the sea were amazing and we loved watching the sunsets. Great location to explore the town and to get down onto the beach. Would love to come back one day!

Ann-Marie

1 year ago

Lovely modern apartment with sea views

Mark

1 year ago

The apartment was lovely, great facilities, high quality fittings, great location. BUT Host and Stay are terrible. They force you to buy an additional damage waiver which is really poor value. Customer service and cleaning service terrible. Failed to provide enough towels and toiletries, and no parking vouchers. Customer service was then useless.