Krystle

1 month ago

The flat is dog friendly and in an excellent location. It's right in the heart of town, very close to the beach, West Cliff, Whitby Abbey, and everywhere you might want to visit. It's directly next door to an excellent pub, with a great selection of beers, including gluten free and vegan options, but we were never bothered by any noise.
Just up the road is The Cranberry Swamp where you can get an excellent breakfast and the whole menu can be made gluten free (I'm coeliac so this was much appreciated). If you head down the road there's another brilliant pub, The Esk Vaults, and also The Greedy Pig where my husband enjoyed a very tasty and reasonably priced pork roll with stuffing and apple sauce.
If you want fish and chips you're spoilt for options in Whitby but the property is close to Trenchers and although you'll probably have to queue my husband assures me it's worth the wait.
The flat is in a Disc Zone so parking is only allowed for an hour outside between 9am and 7pm but there are plenty of nearby on street parking options for free, and an hour is enough for loading and unloading the car. November to March there are hundreds of free parking spots on the West Cliff too.

The property isn't terribly well equipped. There's only one small saucepan and a large frying pan. No whisk. Some of the crockery was chipped. They only supply one towel per person so extras are definitely needed. There was damage to the walls, although this is aesthetic only. The property was filthy and hadn't been cleaned. I'm not being overly picky or critical here - the property was genuinely disgustingly dirty and I have 30+ pictures documenting this. The skirting boards were dusty, door frames dirty, it hadn't been hoovered and there was a thick build up of dog hair along the edge of the carpets. There were cobwebs throughout, the crockery was stained and some had dried food on it from previous guests. There was what appeared to be dried blood on the wall, and stains on the carpet. Then we get to the bathroom - dusty, limescale on the taps and in the toilet, a cup/toothbrush holder that was not only chipped but also full of brown water, and toothpaste stains down the sides of the wash basin cabinet. Then the pièce de résistance was the shower, which was absolutely thick with black mould. The tiles, grout, and shower heads were covered in it. This clearly hadn't been cleaned or addressed for some time. There is inadequate ventilation in the bathroom which is obviously the cause, but if the place was cleaned regularly it would never have gotten into this state. Half the shower nozzles didn't work due to being blocked with either mould or limescale. Fortunately for the next guests we bought mould remover and other cleaning supplies and tackled this ourselves. It was relatively mould free when we left.
We agreed to vacate the property the first day of our stay so they could re-clean, but nothing was touched. They promised us a £50 refund of the cleaning fee but failed to refund and stopped answering emails. Have had to open a dispute with my bank so have lowered their score. Avoid.

David

1 month ago

Location, cleanliness, size, everything.

David

1 month ago

Location, cleanliness, size, everything.

Jeremy

1 month ago

Comfy bed, lots of space, great appliances... home from home!

Gary

1 month ago

Great little apartment. Perfect location in the middle of everything but still secluded enough to feel private. Apartment was clean and cute exactly as expected. Good value for money.

Krystle

1 month ago

The flat is dog friendly and in an excellent location. It's right in the heart of town, very close to the beach, West Cliff, Whitby Abbey, and everywhere you might want to visit. It's directly next door to an excellent pub, with a great selection of beers, including gluten free and vegan options, but we were never bothered by any noise.

Just up the road is The Cranberry Swamp where you can get an excellent breakfast and the whole menu can be made gluten free (I'm coeliac so this was much appreciated). If you head down the road there's another brilliant pub, The Esk Vaults, and also The Greedy Pig where my husband enjoyed a very tasty and reasonably priced pork roll with stuffing and apple sauce.

If you want fish and chips you're spoilt for options in Whitby but the property is close to Trenchers and although you'll probably have to queue my husband assures me it's worth the wait.

The flat is in a Disc Zone so parking is only allowed for an hour outside between 9am and 7pm but there are plenty of nearby on street parking options for free, and an hour is enough for loading and unloading the car. November to March there are hundreds of free parking spots on the West Cliff too.

The property isn't terribly well equipped. There's only one small saucepan and a large frying pan. No whisk. Some of the crockery was chipped. They only supply one towel per person so extras are definitely needed. There damage to the walls, although this is aesthetic only. The property was filthy and hadn't been cleaned. I'm not being overly picky or critical here - the property was genuinely disgustingly dirty and I have 30+ pictures documenting this. The skirting boards were dusty, door frames dirty, it hadn't been hoovered and there was a thick build up of dog hair along the edge of the carpets. There were cobwebs throughout, the crockery was stained and some had dried food on it from previous guests. There was what appeared to be dried blood on the wall, and stains on the carpet. Then we get to the bathroom - dusty, limescale on the taps and in the toilet, a cup/toothbrush holder that was not only chipped but also full of brown water, and toothpaste stains down the sides of the wash basin cabinet. Then the pièce de résistance was the shower, which was absolutely thick with black mould. The tiles, grout, and shower heads were covered in it. This clearly hadn't been cleaned or addressed for some time. There is inadequate ventilation in the bathroom which is obviously the cause, but if the place was cleaned regularly it would never have gotten into this state. Half the shower nozzles didn't work due to being blocked with either mould or limescale. Fortunately for the next guests we bought mould remover and other cleaning supplies and tackled this ourselves. It was relatively mould free when we left, although some of the grout still had signs of black mould.

We agreed to vacate the property the first day of our stay so they could send someone to re-clean.

Rhodship66

1 month ago

The location, cleanliness, overall facilities (the apartment lacked for nothing) and the size of the apartment were all excellent. A cool little hideaway in the middle of the town.

Bedroom needs blackout curtains to mask lights from the street. A parking pass would be helpful.

Caroline

2 months ago

Location is great .
The whole booking and arrival experience was great the flat is amazing. Ive stayed in over 10 different lets in Whitby and this is up there with the best

It would be easier for guests to get the keys nearer the door rather than on the wall outside the alleyway .

Faith

2 months ago

Modern apartment in a brilliant location. Responsive host with plenty of information & instructions shared ahead of our stay.
4 stars due to not being fully cleaned (dusty skirting boards and musty smell) but that's our only criticism.

Gary

2 months ago

The location was good , right near the center , shopping and pubs were very good and convenient, parking was OK but was not with the flat and had to pay £6.70 per day so over £40 for the 6 days but it was only a short walk away , a consideration for future bookings . The apartment was well appointed,clean and modern and had all the basics covered

The number on the entrance door was 12A which caused some confusion we were looking for a 12 and we found the combination on the key safe difficult to use , I tried to ring the helpline provided at least 3 times in office hours but there was no answer and no ring back we gave up with that and managed to get the key safe open eventually. The dishwasher was out of action for the duration of the stay

Ed

2 months ago

Great location right in the centre of Whitby. private, quiet and modern comfortable apartment.

Samantha

2 months ago

The flat was clean and cosy, heating worked well, could use a bit more pressure in the shower. Good for a couple on a short stay.

David

2 months ago

Location was excellent liked the 2 levels and the shower was good quality bed was also comfy

The door to the close area was broken and didn’t lock not good for security dishwasher wasn’t working and had stagnant water lying in it which gave a horrible smell all through the kitchen units

Bridget

2 months ago

Fresh and stylish apartment with hood quality furnishing. Convenient to all amenities.

Bedding was undersized and the amount of towels were inadequate. Only 1 hand towel and to bath towels. Could do with some coat hooks.

Sam

2 months ago

Great value for money, ideal location in the town centre just of the high street. Tidy clean apartment perfect for a couple who are exploring Whitby. The only negative was the shared doorway to the alley where the apartment is did not lock.

Raymond

3 months ago

The Outside entrance door to the alleyway to gain access the the apartment door, was not secure the lock was broken. It looked like someone had forced the door. And also there was not enough clean towels supplied.

Callum

3 months ago

Lovely quiet place to stay, it is the perfect size for 2 people. Only disappointed was the fact we had to buy our own kitchen appliances such as mixing bowl, oven dish, potato masher etc. For 2 people staying 4 nights we had one full toilet roll for our stay which isn’t an issue but would have expected to not have to buy our own things when we have paid! Overall lovely place and a great location just a shame there wasn’t many kitchen appliances.

Charlie

3 months ago

Really nice location and property

Maybe a fan for the bedroom

Patrick

3 months ago

Perfect location, modern, clean and very comfortable.

The additional deposit charge could be made clearer when booking.

Stephen

3 months ago

The staff that. Run the apartment, were as helpfully as a chocolate fire guard. Upon arrival. I'd still not been sent my check-in instructions after numerous calls. I finally got through to a very unhelpful person to find out I had to pay either a £150 damages fee, which would take a min of 14 days to be refunded or a £20 damages fee which is non refundable.

I find this an utter rip-off that you have to pay this before you can actually have the key code after already paying the fee to book. In doing all this, it lost me a lot of time, but we had no choice & that was that I thought

We received the check-in instructions & tried to open the key safe. At the time, it was raining & we couldn't open it for 40 minutes. we tried for & numerous calls again, trying to get through to someone for help, to finally be told they had sent the wrong check-in instructions again, losing further time, we finally opened the correct key safe and entered the property to find the bed not made

Ripped bottom sheet hanging off & a quilt that I'd not put a dog in so again after around another 8 calls (and me by this time getting very frustrated) they told us they would send house keeping around to rectify the issue but for them to come we would have to leave & place the keys back in the key safe which I wasn't prepared to do & why should I when I've paid twice to be there so we decided to wait for House keeping & again in doing so lost even more time of a 1 night stay

All in all, 3 & a half hours lost of a 1 night stay, we asked for a late check out, but where told that housekeeping are there at 10 am to clean & then ignored

The road is so busy on a morning & the windows let so much noise through its impossible to sleep & we were up from 6 30 am

I left there feeling much worse than when I arrived

Would I stay again? Certainly, not as I dnt feel they care about their clients, just the extra cash they can get out of you.

Rob

4 months ago

Great location and lovely apartment- nowhere to park when unloading and loading was the only issue

Karen

4 months ago

The apartment itself was lovely, the location was good.

The facilities are not so good. There was no mattress protector on the bed, just the sheet next to the mattress, which is not great when you think of the number of people that have slept on it, plus not great from a hygiene point. I emailed Host & Stay and asked if they could provide one. They replied, stating they would contact their housekeeping and get back to me. They never did, so I went and bought one which I should not have had to. There were only 2 drinking mugs, so again, I bought some and 3 desert spoons. No hand towels, again I contacted Host & Stay and again not acted on, well there was one in the bathroom which looked dirty so we did not use it. I think the company needs to look at their housekeeping.

Sarah

4 months ago

When we arrived at the property the key was not in the safe. I had to call the number provided someone told me the housekeeper must have taken the key the would ring back! Nobody rang back I had to call them back for them to say they had double booked the apartment! I had to ring round to find a hotel ! Ver disappointed

Terrible to be left with nowhere to stay and unhelpful staff on the phone

Emily

4 months ago

lovely stay in driftwood. very modern. loved how we could walk out and be right in the town but when in the apartment it was nice and quiet.

Dave

4 months ago

Lovely clean modern appartment, location is great.

No toilet roll on arrival which was needed after a 3hr journey but thankfully a shop was across the road. It's not a complaint but guests need to be aware of this

Kirsty

4 months ago

Was very central. Perfect location. Spacious and comfy.

There was some stains on carpet and some food crumbs on floor over by the cupboard next to the fridge and the toilet did have a bit of a smell to it but other than that was nice

Lilly

4 months ago

My boyfriend and I travelled 4 hours to get to Whitby and awaited the code for the lock box to check in- as we arrived a little early to have a wander. An hour had passed after our check in time and we decided to give them a call. We were then told by a robot that there were no agents available so we left a message; after another hour we finally got a call. Long story short, we were told that there were already guests- who had booked via an alternative booking site, staying inside the apartment and they could do nothing else for us. With no where to stay for the night and unsure if we’d even find a place, thankfully a lovely lady from a nearby hotel was able to squeeze us in and saved an almost ruined holiday. The support we received from the company that runs the apartment had extremely poor communications- as even the Airbnb support team couldn’t get hold of them, and they showed no empathy towards our situation whatsoever. Our advice is stay far away from the Host and Stay company.

Robert

4 months ago

location was perfect, even had a micro pub next door.

Sharron

5 months ago

The apartment was lovely and spacious, modern and clean couldn't fault it. Was on doorstep to cafes, pubs, restaurants and shops. I would definitely stay here again 😁👍🏻

Just a few snags like no hooks on the doors or hallway to hang, jackets towels in the bathroom. Maybe a bigger clothes rack with height. And a few more mugs. Just little bits which would help for further guests. Nothing major other than that very nice regards Sharron berry

Anthony

5 months ago

Fairly good location

Far too many rules regulations and extras
Didn’t dare touch anything

Corey

5 months ago

The property was immaculate, lovely modern clean interior with all the amenities we could need, and couldn’t ask for a better location right in the centre of Whitby.

Na

6 months ago

Lovely place to stay

Gail

6 months ago

Was very clean and comfy.Perfect location for all shops and cafes etc.Best dog friendly accommodation we have ever stayed in

There was nothing I can fault

Donna

6 months ago

Location was excellent

Stephanie

6 months ago

Great location , excellent to book with fantastic accommodation

Main door on the street access grotty not in keeping with the accommodation

Susan

6 months ago

Fabulous apartment central but quiet location modern furnishings cosy bed highly recommend booking to stay here

Settee wasn't very comfortable shame that there weren't any doorstops as previous users had opened doors into wall & left marks in plaster work..needed a bigger internal door mat to stop marks on hallway carpet

Luke

6 months ago

Great stay, perfectly located within the town centre and everything close by and within walking distance.

Leonie

7 months ago

Thoroughly enjoyed our stay in Whitby, the apartment was absolutely beautiful and is dog friendly too!
Perfect location! Everything was right on your door step, just a 2 minute walk to the harbour & 5/10 mins walk to the beach. Plenty of nice little shops and restaurants (we had an amazing meal at a restaurant called “The Vault” which is only round the corner) there’s also a Poundland just across the road too which was really handy!
Cliff street car park is also just across the road so didn’t struggle for parking or carrying our luggage too far.
The host was extremely helpful and friendly, answered any of our questions really quickly! Easy check in with a key code & lockbox, very clear instructions on where the apartment is too as it could be easily missed if you didn’t have good instructions.
If you’re looking to stay in Whitby this is where you want to be! I can’t recommend driftwood apartment enough :) Thankyou so much!!

Andrew

7 months ago

Everything it was clean very well decorated and felt homely

The noise after the chain got flushed

Richard

8 months ago

Modern, new, clean

Nothing

Jo

8 months ago

Fabulous location, lovely views and great decor, also dog friendly!

There are no curtains in the bedroom, just Venetian blinds which do not block out the light. Directly outside the bedroom on the street are hung festoons which lit up the room throughout the night. Sadly we had a very bad nights sleep because of it. I’d recommend bringing eye masks for future stays and ear plugs as the street is a little noisy. We were gutted as the room was lovely and the bed very comfortable.

Outside there is a private deck but this wasn’t useable for us as it was covered in bird poo.

I think overall we’d love to come back but a few tweaks need to be made for guests comfort.
Deck mustn’t have been cleaned for a long time- perhaps add this to the cleaning rota when changing rooms ready for guests.
Curtains needed on the rooms front door as I felt rather exposed in my towel walking past it.
Curtains needed in the bedroom as mentioned above.
A hook on the bathroom door would be great for hanging used clothes when showering. I didn’t want to get clothes wet on the floor.

Mark

9 months ago

Lovely clean modern apartment

Nothing

Natalie

9 months ago

Apartment was absolutely spotless. Had everything we needed and more! Bathroom was clean and all worked perfectly. Living room was comfortable as was the bed. Location was perfect, 2 minutes from the front and lots of cafes, pubs and shops near by. Can't wait to go back!

Donna

9 months ago

Stylish accomodation finished to a high standard. Very clean, comfortable and warm. We were very surprised at the quality as it is a dog friendly apartment as sometimes dog friendly accomodation can be less high end. Located in a very secure and quiet area whilst at the same time very central to all amenities. I would highly recommend this apartment and hope to re-book here again.

Hannika

11 months ago

Lovely little apartment, will definitely be visiting again in summer and will try to get this cute place again! Exactly as stated in the listing so was lovely. Only thing to comment on is with it being January we presumed that the heating may have been put on before our arrival however it wasn’t which was a tad disappointing. But nothing else at all comes to mind other than a beautiful little get away!

Dawn

11 months ago

Had a lovely stay, very nice, host was very responsive (good communication)

Sharon

11 months ago

Beautiful apartment in the heart of Whitby. Did not disappoint on any level.

Gwen

11 months ago

Great location near to everything. Everything brand new. Beds really comfy and lovely bedding. Well equipped. Very modern. Would definitely stay here again, can't wait to come back.

Just a couple of minor things. Although the settee was beautiful and modern it wasn't very comfy to snuggle on after a lovely walk round Whitby. Also a bigger door mat needed as we didn't have good weather and trying to manage getting our shoes off with a wet dog without standing on the new cream carpets was a bit difficult.

Patricia

11 months ago

Well appointed apartment, just the ticket for a weekend away