Host & Stay | Castle View
Entire home in North Yorkshire, United Kingdom
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Bedrooms
Bedroom 1
1 king bed
Bedroom 2
1 double bed
Bedroom 3
1 king bed
Bedroom 4
1 bunk bed
Bedroom 5
1 king bed
Amenities
- Bath
- Shampoo
- Hot water
- Washing machine
- Essentials
- Hangers
- TV
- Wifi
- Dedicated workspace
- Kitchen
- Free on-street parking
Carbon monoxide alarm
3.33 · 3 Reviews
2 months ago
Location.
The whole downstairs was uninhabitable due to the smell. There was a leak under the kitchen floor that I reported immediately but nothing was done to sort out the wet floor/smell and despite multiple attempts at contact and completing a complaint form, I’m still waiting for a suitable response nearly 2 months later. We couldn’t use the kitchen as the floor was like a wet sponge and the smell spread throughout the property. Someone did come when we were out (which was alot of the time as we didn’t want to be in there) and removed the kick boards in the kitchen which only made matters worse. The stair carpet was also loose in 2 places which was dangerous. Our stay here ruined a family break.
2 months ago
The central location in Scarborough was really great. The house was very well furnished and equipped, with comfortable beds and lovely bathrooms.
I don't like to criticise but there was a serious issue with the kitchen floor - it was damp and the more we walked on it the more water seeped out between the laminate floor boards. We suspect there is a leak somewhere underneath the floor, and it needs investigation and when resolved will need new flooring. The kitchen was beautifully appointed but we spent very little time in there because of this - we had damp socks and there was a damp smell which the children really didn't like. We have received a 10% refund because I complained, but disappointingly no assurance that the problem was being addressed.
3 months ago
On the whole everything was very good and we all had a great time in a very comfortable and nicely decorated house.
The carpet on the stairs was dangerous as not fastened down properly so couple nearly fell.
Not enough toilet rolls for amount of people.
There were quite a few patches of damp which felt cold.
3 months ago
the house was lovely the owners(not host and stay) had obviously spent money with the renovation etc. but there was a" water leak" beneath the kitchen floor and when you walk on it water comes up between the joints and it made the kitchen and downstairs rooms stink. The boards are sodden, delaminating and crumbling in places.we had to keep the doors closed and wear shoes if we went into the kitchen to avoid wet socks. host and stay promised to send someone, no one came, they just aren't interested,.We paid over£1000 for a house with an unsanitary kitchen. owners should find another management company as whatevers wrong is damaging their property. Host and Stay should take responsibility. Airbnb resolution process etc is confusing and still ongoing
Location
North Yorkshire, England, United Kingdom
House Rules
- Check-in after 16:00
- Checkout before 10:00
- Self check-in with lockbox
- 10 guests maximum
- No pets
- No parties or events
- No smoking
Safety & Property
- No carbon monoxide alarm
- Smoke alarm installed