Jayne

1 month ago

The property was very spacious for a large group. Pleasant kitchen and sitting area overlooking the harbour. When the heating eventually worked, the house was warm with plenty of hot water. Beds were comfortable and most of the bathroom facilities were well placed.

Problems with the heating on the first night which was rectified over the phone with an engineer. A large wet area on the carpet in the downstairs bedroom was a nuisance accessing the ensuite and made the room smell damp. Was reported but no-one came to see it. Also a problem with using the shower and the downstairs toilet as both flooded when the facilities upstairs were being used. Not nice! General cleanliness poor especially in the kitchen. Parking was very difficult, on the road only, took a while to get spaces. We were then loathe to use the cars during our stay for that reason.

Donna

1 month ago

Nice clean property with comfortable beds box space for everyone

The microwave oven needs replacing would work Occasionally And then not the next time. unsure why

Nafisa

2 months ago

absolutely nothing. the house was dirty. the bathroom on the top floor was unusable the stench from the sink was disgusting and there was a sign saying that the shower could not be used at all. the microwave was broken. the ironing board was broken. there were broken knives in the kitchen. the beds creaked. there was nowhere to park near the property. there was dust everywhere. the floors were grimy. we had email confirmation that we could have early check in. on the day, they refused access and I had a car full of food that needed putting in the fridge. I raised a complaint, they took weeks to respond. eventually agreed a 20% refund however have still not paid me the money. I visited in August it is now octover. Host and Stay are horrific, do not book any properties with them. they have a call centre in the Philippines.

absolutely nothing. the house was dirty. the bathroom on the top floor was unusable the stench from the sink was disgusting and there was a sign saying that the shower could not be used at all. the microwave was broken. the ironing board was broken. there were broken knives in the kitchen. the beds creaked. there was nowhere to park near the property. there was dust everywhere. the floors were grimy. we had email confirmation that we could have early check in. on the day, they refused access and I had a car full of food that needed putting in the fridge. I raised a complaint, they took weeks to respond. eventually agreed a 20% refund however have still not paid

Carolyn

2 months ago

Location, property layout, comfortable beds.

Lack of parking

Sam

2 months ago

fantastic location and plenty room for 12 people. cleanliness was ok but in places was dirty.
would stay again due to location and nice building.

Eaton

3 months ago

The bins hadn't been emptied on arrival
The en-suite in lower floor bedroom was dirty
The drains and all the sinks smelt horrible
Shower on top floor not working with no prior notice given to us
The microwave didn't work
The fridge wasn't cold enough
Some bed sheets and towels had stains on them
We were very disappointed with the accommodation

Paul

5 months ago

Very clean and spacious. Great location in Whitby.

Louise

6 months ago

Very spacious property in a ideal location

Bathrooms were on different floors not en suites and the downstairs bathroom appeared to have a drainage issue which caused the water to overflow.

Hannah

7 months ago

Very lovely house with is decorated lovely and modern. Easy access via the lock box. Location is perfect, just a minute walk to Whitby town centre. Lovely view of the harbour.

The house was clean on the whole but some dust on stair way, skirting boards and a leaking bathroom in the downstairs en suite.
The kitchen diner is a great area but lacking some utensils and felt that some cleaning products and clothes should have been left.

Chris

7 months ago

Location was good , house size was ok for our party of 11

Bedding has grease/ oil on it- took 36 hrs to bring fresh bedding for my young daughter’s bed, night before we left!!
Microwave & oven didn’t work ( both reported but never got looked at or repaired.
Oven was filthy ,house needed a deep clean from top to bottom , dog treats & sweet wrappers left under the bed.
Freezer had previous occupants food left in it !
Rear courtyard total disgrace.
Poor communication from host , booking.com & host & stay.
Asked for full refund only to be offer less than a third !!

Avoid !!!!!!!!!!!

Rachel

7 months ago

The decor was lovely. Plenty of room. Quality of furniture and fittings was high. Location was excellent

I had to pay £250 damage fee twice. No parking. House wasn’t as clean as I’d expect. Dusty surfaces and bathrooms cleanish

Sandy

8 months ago

Good quality, well furnished and comfortable and clean

Microwave not working. Oven not working. No sharp knives. Damp in bedroom

Jade

8 months ago

It was just gorgous! Everything we wanted and more!

I didn't matter to us but maybe the patio bit at the back could.do with a bit of love

Gillian

8 months ago

Do not book this accommodation unless….. you are on a stag/hen, want dirty/broken kitchen utensils, not enough cups/broken chairs, no toilet roll, or soap on the bathrooms, beds not made, with the most suspect duvets and pillows with stains on them, if you’re okay when you call for assistance that the person cannot understand English, want a tiny fridge with a broken drawer and missing shelf so everything was piled high. If you want to check out at 10am (because the cleaners scheduling is more important than offering a late check out option), the back garden was a health hazard.
Location was amazing.
Genuinely never been anywhere this bad, it looked like the oven trays had hosted 20x greasy bakes, burned the bakes, then allowed to cool and put back in the cupboard. If this sounds right up your street to pay over a grand for two nights. Go ahead.
I complained and was told I didn’t take pictures so they cannot uphold my complaint.

Jackie

9 months ago

an immaculate house Very central to all restaurants and bars!
highly recommend

John

10 months ago

Great location, big property with lots of space. Great decor too.

The early departure time

Marie

11 months ago

Fabulous house, lovely decor, comfy beds, great (large!) dining table creates such great social space . And only a short walk into town

Only negative was that would have been good to have a sweeping brush. Literally the only negative!

Jill

11 months ago

Lots to like about this house, spacious, well located close to town, and it's nicely decorated.
Note, this isn't actually 7 bedrooms & snug, it's 6 bedrooms & snug. There isn't bedding for the snug, so you need to contact the company, who reply fast (& initially tell you you're wrong about the number of bedrooms). Bedding (wrong size) dropped off next day.
There aren't enough remote controls. There are no bath mats, so the floors are often wet. Some appliances don't work. Crockery, cutlery and glasses were not clean. Cutlery, sharp knives, utensils are either really cheap or non existent. There aren't any saucepans, oven dishes etc large enough to cook for 12 people at once, plenty of small ones. There are no oven gloves.
The way the company deals with the security deposit felt very unhelpful. They take the full £250 at the time, as well as a £10 'admin fee', and then take 7 business days to refund. This in itself puts me off ever using the company again.

Jane

1 year ago

Everything , it’s a beautiful Victorian house .
Every bedroom is perfect

Probably need to be a bit fitter to climb the stairs 😂

Gavin

1 year ago

Spacious, stylish, versatile space. Lots of room for our family and friends to stay. Warm and cosy. No major gripes whatsoever. Would recommend. And within short walking distance of town centre, station and seafront/harbour.

Would like some less bright lights in the kitchen area - again, all very stylish, just was a bit full on. And a few more bin bags would have been great - but again, nothing bad about the property itself. Also some basics like some salt/pepper, oil etc. would have been a help. There was coffee and pods however which was a godsend. The other small issue was parking as it is not always easy to get a space. But we all managed to park ok (despite one ticket for bad parking rather than anything to do with this property!) if not always on the doorstep.

Cath

1 year ago

Great house, even better than the photos. Loved everything about it.

Kenneth

1 year ago

Fantastic accomodation for a family get together, beautifully presented and kitchen and dining area perfect for socialising. 5 minute walk from Whitby centre. Great value for money for our group of 12. Perfect weekend.

Lewis

1 year ago

Great house and location spoiled by terrible management company.
On check in we noticed there was only 2 remotes for the 5 different televisions. They promised to provide more remotes and didn’t.
The first night my nieces used the top floor bathroom and afterwards the top floor was flooded with an eggy drain smell. We cleaned the hair trap in the shower which was full of hair and opened the windows which solved the problem. We contacted host and stay and they did offer to send someone round but we had already solved the issue.
The bin outside the front was full of the previous guests rubbish and two bags outside the bin. This attracted rats during the night and was full of flies. Again they promised to empty the bin and didn’t then it was collected on the last day by a private hire company so could have been done at any time.
We paid £225 cleaning charge for 3 nights?
For what exactly?

Claire1969

1 year ago

Keys in lock box, only one for main door though which meant that if some stayed in house they had to keep door unlocked until last people got back, there was 12 of us. Bunch of keys a squash to get in the lock box as well, be better if only main key put in it

Location perfect for us, size of the property etc however it could have been a lot cleaner and one of the double beds broke the first night

Derek

1 year ago

We have stayed in a few properties in the area and this was by far the best so far.
Great property and well set up.

Charlotte

1 year ago

The house was very well decorated and maintained. It has a great location and lovely views.
The house was not as equipped and some properties I have stayed in previously, with things such as tea towels, kitchen clothes and bath towels. And we also only seemed to have x2 tv remotes for the whole house. However these are very minor complaints.

Sue

1 year ago

the comfort of the beds plus lovely clean white bedding and towels plenty of toilets and showers. very large kitchen and seeting

no where to hang clothes. the dirty mop smell underneath the stairs. the dirty cookers and pot. Dirty bin a dirty throw and n one of the beds. a broken microwave plate
THE STENCH OF THE DOWNSTAIRS SHOWER
a disgusting back yard. dirty windows. Etc. Ect

Michael

1 year ago

The kitchen area with the huge table ,a great space for eating and playing games.

The smell of drains in the ground floor bedroom ,I had read about this in previous reviews and contacted the maintenance office at host and stay to be reassured this was no longer a problem when it clearly was.

Gemma

1 year ago

Great location for exploring Whitby. Lovely view from the front windows. Just far enough away from the centre to be peaceful.

Jill

1 year ago

The house is in a great location a couple of minutes from the centre of Whitby. The house itself is gorgeous - there's obviously been a lot of effort put into the interiors, it was very comfortable and the kitchen was well stocked with crockery, utensils etc. However, the ground floor bedroom had a fairly pungent smell of drains which was very unpleasant. Also, the house could have been cleaner - there were places that hadn't been hoovered properly, the fridge was dirty and one of the baths didn't drain as the plug hole was clogged. Parking was also difficult. Overall, a great weekend but definitely some issues that need to be addressed.

Anthony

1 year ago

Overall pleasant stay that would have been excellent but for the need to wipe down all surfaces when we arrived, empty bins and search (unsuccessfully) for an high chair.
The ground floor bedroom suffers from a strong smell of drains.
Perfect place for a big family stay or for a celebration party

Hayley

1 year ago

We stayed here this weekend for an 80th Birthday celebration. 12 of us in total. Lovely spacious social rooms to gather everyone together. Plentiful amenities. Beautifully decorated throughout. Will definitely return.

Lucy

2 years ago

Really good house for large groups in Whitby - comfortable rooms and space for 12. Just needed a few extra things like washing up liquid and some work on the ground floor drain but otherwise great.

Jane

2 years ago

The house was amazing and provided the perfect space for our family gathering. Everything would have been 5 star however the bedroom and the bathroom on the ground floor really let it down, it was a very cosy area but the smell of drains from the bathroom was extremely bad and permeated the whole of the back of the house. I’m afraid I wouldn’t book this house again unless I had full assurance that the issue had been resolved.

Chris

2 years ago

A great weekend break was enjoyed by a family group of 12 over 3 generations, particularly as we were blessed by wonderful sunny weather in mid November.
The property is tastefully furnished and decorated and the large kitchen/diner perfect for entertaining. Parking can be a challenge so I would recommend minimising the number of vehicles.

Josh

2 years ago

Had a lovely stay here, a good location for a large group.

Patrick

2 years ago

A property full of character style & charm, Situated within touching distance of Whitby centre, a perfect stay we all had

Derick

2 years ago

Large spacious family areas to socialise and great interior design

Downstairs bedroom smells of damp, broken oven dirty tissues in bedside table , no soaps / hand towels , dishwasher tablets

Dave

2 years ago

Excellent location for town centre with just one small hill to negotiate and steps to front door. Our party where all over 70 and managed the hill and accommodation steps without and issues.Accommodation very spacious over 4 floors with comfortable furniture and beds. Well equipped with everything you need to make the house a home for your stay with good wifi connections to keep everyone happy.Plenty of bed linen and towels. Communication with host excellent and questions replied to promptly.
My only negative is not being informed before arriving that the shower in the top floor bathroom wasn’t working. Managed to work around problem by sharing other three bathroom showers. If your party can fill the house to capacity it is excellent value. Our party was only 7 adults so worked out a bit expensive compared to hotel bookings but worth it as very easy to walk the 5 mins to the train and stations. Would highly recommend this property to a large party looking for good accommodation that ticks all the boxes.

Lynette

2 years ago

House is stunning and in a great location

Bathroom on top floor was unavailable when we arrived but this was resolved on our second day. Main issue was smell of damp/drains in ground floor bedroom, which got worse each day. We did enjoy our stay but would not stay again as would not want to use this bedroom again.

Rachel

2 years ago

This is a lovely property with plenty of room & furnished to a high standard. It is within easy walking distance of the town & beach. There is parking on the street and although it was very busy when we arrived, we were still able to get parked.

The rooms are set over 5 floors so be prepared for lots of walking up & downstairs.
There was a strong smell of damp in the downstairs bedroom & en-suite so we couldn’t use that bedroom. Fortunately we were able to use one of the other bedrooms so it didn’t affect us too much.
Otherwise, it was a great stay!

Laura

2 years ago

We had a wonderful stay in a super well equipped stylish home. Perfect location easy walking distance to the harbour. Convenient parking on the road. The balcony view is gorgeous. The attic suite is great for those with children. I would highly recommend we had a lovely stay for my husbands 40th. We will be back

Tom

2 years ago

Excellent property - 10/10

Alan

2 years ago

excellent kitchen and living areas for a family get together

location was in the slightly rougher part of Whitby and the bottom bedroom by the kitchen had a really strong smell of a drain which couldn’t get rid of and impacted considerably on the people sleeping in there

Mark

2 years ago

We stayed in Whitby for a surprise weekend for my mother’s 60th birthday and we couldn’t have picked a better place to celebrate.

Communication from A to Z was simple and quick, with all the relevant information provided at just the right time.

The house is spacious, very clean and super cozy to stay in.
The big cooking/dining area invites for endless nights having a great meal in and drinks at the very spacious dining table.
(Because it is so inviting, we didn’t even get a chance to enjoy the also very comfortable living room 🙈)

The location is superb to explore Whitby, being something like a 5 min walk to the train station and a 10-15 min walk to town.

We can only recommend the place, should you be looking to get together with friends and family in Whitby.

Thanks for having us!

Sarah H.

2 years ago

We had a great weekend in Whitby and the house was in a great location and generally had good facilities with plenty of lovely communal space. It was a bit misleading to headline it as 7 bedrooms when it is really 6 plus a small sofa bed. It was also strange to have an outside manhole by the downstairs bedroom inside which gave off a really nasty smell at times.

Hatim

2 years ago

Good spacious place, suitable for big groups

Jon

2 years ago

Great house in a very good location. Just far out enough to avoid the night life noise but close enough to join in. Nice views of the river and local parking is available a few minutes away. Ideal for a large family - we had 11 guests staying including three children, or a group of friends.

Andrew

2 years ago

everything

loo seats looked strange

ruth j.

2 years ago

Nice rental for group of friends or family

Jan

2 years ago

Perfect location and such a beautiful house for a group of friends or family to stay in
Would definately rent it again

Marcus

2 years ago

We absolutely LOVED this property! Everything was to an extremely high standard and immaculately clean! Location was amazing, with great views stretching to the North Sea and the Whitby Abbey on the cliff! I would 100% stay here again and recommend to all!

Sharon

2 years ago

On the ground floor was a huge kitchen where we spent the majority of our time, cooking, eating and playing games.

Lia-Safia

2 years ago

My family and I were looking for a luxurious, stylish and comfortable stay and Albion House delivered on all three!

The bedrooms and bathrooms were clean and spacious, as well as providing useful furniture for storing clothes and personal items. The living room provided a cosy space which easily hosted for a large group to watch tv and movies. The kitchen really was the heart of the house! The large 12 seater dinning table provided a great space for all our meals, with comfortable chairs and lots of space. The kitchen was fully equipped for a large group and we used it for cooking many meals. The breakfast bar provided many seats and stools which made it a social place for meal and snack times!
Overall, Host and Stay were fantastic at communication and responded to all my messages very promptly. They were always keen to help and were super friendly. They made booking this stay really easy.

We thoroughly enjoyed our stay at Albion house and I’m sure all future guests will also! The house has been decorated and accessorised with true class and sophistication. Whitby is also a lovely town and has lots to offer. Thank you for such an incredible stay!