Claire

1 month ago

Quaint. Quiet.
Very comfortable.
Everything we needed.

It felt like quite a walk from the front.

Claire

1 month ago

Quaint. Quiet.
Very comfortable.
Everything we needed.

It felt like quite a walk from the front.

Tom

2 months ago

Cosy and close to Whitby town centre, beautiful place to stay.

Elisabeth

2 months ago

Het verblijf, mooi en schoon

Bij aankomst konden we de doos met de sleutel niet openen, het gaf heel wat complicaties. De dag daarna werd het opgelost en verliep alles prima.

Tracy

2 months ago

Nothing

It was dirty and disgusting

Duncan

3 months ago

The rooms were light and airy and very clean. The location is good and it was very quiet, much better than I thought it would be on such a busy road

The stairs to the room are something else, very steep. The heating wasn't working, which wouldn't normally be an issue, but it was really uncomfortablly cold on my first night. Also the smoke alarm kept beeping so I had to take the batteries out, which isn't very safe.

Graham

3 months ago

The accommodation itself, Cooks Cabin, was perfectly adequate. Lounge area was comfortable; kitchen well appointed; bedroom comfortable. The attic space bathroom meant no room for a shower and the bath was dated and scored so we decided against it. Main issue for us was the cigarette smell which hit you from the moment we entered the front door.
The location, on the main road south out of Whitby, very close to a junction, was pretty noisy. Thankfully the bedroom was at the back of the property, so was quiet. The other main issue was the lack of any parking, especially when unloading and loading. It's too close to the busy junction to pull up outside.
In terms of value for money, I guess it's the going rate for this popular resort in the summer, so no complaints there.
Overall perfectly fine, but I think these limitations need to be clearer before booking, to make a better informed decision.

Raymond

4 months ago

As expected

The stairs

Andy

4 months ago

exactly as advertised, thank you!

Susan

4 months ago

Modern property comfortable bed nicely decorated quite spacious

Very steep stairs which really aren’t practical with a dog no lighting on the stairs at night
Freezer needs defrosting previous clients food left in freezer and items in Bathroom cabinet tap in the kitchen dripping constantly needs sorting asap cleaning team need to be more thorough

David

4 months ago

Great little flat. Clean bright and cosy, within a short walk of the harbour and attractions.

Sophie

5 months ago

Clean enough and comfortable, cute little flat, dog friendly. Decor was nice, bed comfortable. Fairly close to Whitby centre if you don’t mind a walk. Easy check in.

The shower wasn’t an easy experience with no overhead shower, and low ceiling so you’d struggle if you’re tall. Coffee and tea provided, but coffee was decaf so had to buy our own. There was a sealed, in date milk in the fridge but it was off and lumpy :( Lots of stairs but wasn’t really an issue.

Anjali

5 months ago

Really cosy and clean loft apartment, only 20 min walk to into Whitby town, dog friendly .
Quiet and tucked away - apart from the seagulls around the windows, but we found it part of the experience of being in Whitby so didn’t bother us at all!

No designated parking, but we found on street free parking 2 min walk away

Stork

5 months ago

The decor. The bathroom has been improved. Bedroom was as lovely as ever. The kitchen has everything you need. Sofa was as comfy as we remember ( second time we,ve been).

The chest of draws (inside the draws) needed cleaning.One had a dirty dried out bug. They were dirt. We didn't use them as we were only staying 2 full days. Didn't at all spoil our stay.

Carole0706

6 months ago

Had everything we needed.

I didn't actually realise it was in the attic. However that is my fault. But this would, unfortunately stop me booking this property again as my husband is quite tall and had to be careful to not keep banging his poor head. Also, the bath is tiny and it was impossible to use the shower attachment to shower with, even for me and I'm not tall. Probably not ideal for someone with mobility issues either, due to the amount of stairs to access the property.

Colin

7 months ago

Great location as we took our dog and had a nice 10 minute walk to the centre of Whitby. The apartment was a cosy little retreat perfect for us to enjoy. We couldn't pick a fault with the accommodation.

It's not the fault of the apartment as most of Whitby is like it but with no where to park at the apartment it made it a pain to unload but as we come to Whitby often we're used to that. Attic apartment so a few stairs but meant you got great views out the window.

Nichola

8 months ago

Small but cosy. Clean and great communication. Free to parking on main road

Goldthorpe

8 months ago

Clean,cozy,close to town,we really loved it.wull definitely use this company again

Charlotte

9 months ago

The place was very clean, cosy and secure. Perfect for me.

Hard to find fault, but the pans weren't great.

Jamie

11 months ago

fantastic little place within a 10 minute walk of whitby Town centre. Great communication and well worth the money.

Billy

1 year ago

Was in a close enough location, nice clean and cosy inside the property.

The shower is impossible to stand up in unless you are 2ft tall, so baths only which isn’t ideal. And the milk in the fridge was out of date.

Seago

1 year ago

The living area was comfortable and a good sized tv was provided with Netflix. The bedroom nice with clean carpets and bed was comfortable too. The biscuits and milk was a nice gesture.

Firstly the stairs to get into the actual apartment were really difficult to get up and totally dangerous. A nice bathroom is as ways important for me this was definitely not a modern bathroom as stated. There is no shower apart from a shower head in the bath. The water was tepid so a nice bath is out of the question. There were horrendous holes in the wood next to the toilet. The toilet struggled to flush. The toilet seat was very small and old looking. The overall finish in the bathroom was dreadful. The only door that would shut correctly was the living area door. I didn’t dare shut the bathroom and bedroom doors as I would of had to slam them. The bedding and a towel had stains on. The kitchen utensils were dirty and I opened the cupboard to see chips out of the bowls. I needed a pair of scissors to tie a bandage and none per present. There should of at least had a small pair in the medical box. The freezer needed defrosting badly. There was no coffee machine availability either.

Mark

1 year ago

Quiet. Comfortable. Clean. Nice tv. Large bed.

No shower. Top of a hill. Steep stairs.

Marc

1 year ago

Location was perfect, the property was nice and cosy.

Lack of parking near the building

Susan

1 year ago

Bathdoom. Needs a bit updated. Just tpuch up painting

Dalia

1 year ago

Tried my hardest to think of something positive. Nothing, unfortunately.

I cannot stress enough how much of a disaster this place is. The pictures online are nothing but a cruel joke, as you step into this pit of filth and decay. I sincerely regret the moment I made the mistake of booking this hovel.

Bathroom was a traumatising experience. I can tolerate mud that we found (I don’t mind wiping it off either) but what really put me off was alleged pubic hair meticulously scattered in the bathtub. The sheer audacity of the management to consider this acceptable is beyond comprehension. There were also stains over the hard surfaces it was just so obvious the flat wasn’t cleaned properly. There were also dirty dishes just shoved in the cupboard (put us off to use the kitchen obviously), I’m surprised we’ve not seen any cockroaches.

As if the dirt wasn't enough, the place is a literal crumbling disaster. Outdated would be a generous description. The wallpaper is falling off the walls, begging for mercy, while wooden bits in the bathroom have fully embraced rot.

To add insult to injury, the cleaner, or should I say, the epitome of rudeness, decided to make her grand entrance just as we were wrapping up our traumatic stay. Fifteen measly minutes late for check-out, and I was greeted with a barrage of unfounded demands to leave immediately. While I understand the need to stick to a schedule, there was absolutely no reason for her to speak to me with such disdain.

We go to Whitby all the time, at least 4-5 times a year. This was in fact our wedding weekend; we booked this place instead of our usual guest house to have some privacy,
yet we found ourselves trapped in a dilapidated nightmare. Save yourself the heartache and avoid this despicable excuse for an apartment at all costs.

Charlotte

1 year ago

Good location and nice apartment to stay in for a few days away

Nicholas

1 year ago

The apartment was OK for the price we paid just needed a good clean the batteries needed replacing in the TV remote also the kitchen clock needed the battery replacing the bathroom picture didn't show the damage around the toilet which was a little poor overall i had a reasonable stay no more no little

Tyler

1 year ago

Location

Very small and not very comfortable

Barbara

1 year ago

Small bright space with everything we needed, at the top a steep narrow staircase that was a challenge with a dog and bags! Nice kitchen space and helpful bottle of milk and biscuits provided. Comfortable bed. Good telly and comfy sofa. Bathroom nice but had to have a shower sitting in the bath due to low ceiling. It's a characterful space though, as you'd expect in Whitby. Seagulls on the roof also to be expected! Good location 15 minutes' stroll into town.

We enjoyed our stay. The only thing I didn't enjoy was having to pay a £25 non returnable damage waiver fee to Host and Stay and give my name, address, phone number and birthdate to another company (Superhog!) so that they could check my identity. I would otherwise have had to provide a £250 deposit, returnable 14 days after my stay, plus a non returnable £10 'admin fee'. I have never been required to do this in the past. I therefore regretfully will not be using Host and Stay properties on Booking.com again. A shame, because they manage some nice properties.

Hampshire

1 year ago

The apartment was very clean, bright, and stylish.

Being at the top of the house ment there's a lot of steps to climb.
* not suitable for people over 5ft 10. Or mum's in their 80's

Ben

1 year ago

The post code takes you to a guesthouse down the street, luckily they were lovely and helped us find the property, but be aware.
The location is great, only a short walk down the hill to the center of Whitby, couldn't have asked for better.

Janet

1 year ago

Lovely accommodation, we'll equipped - altho lots of stairs to climb, and hill down to town! On tiptoes, good view from top floor. Great base to explore Whitby. However it proved impossible to contact the host over 2 queries we had. And a bit stingy with the toilet paper!

Sarah

1 year ago

Lovely little place, perfect for a couple of nights. Walking distance of town, great advice on where to park for the weekend.
Easy check-in

Rebecca

1 year ago

Great stay and ideal for exploring whitby!

Katarzyna

1 year ago

beaches around

no iron and ironing board, no washing machine, no parking, no garden, unusable pans, damaged elements of the bathtub casing, damaged shower hose, one roll of toilet paper. Some things need improvement

Jacqui

1 year ago

the soothing relaxing decor. it had everything you needed. the bed was super comfy, the sofa was great to relax on. had netflix and amazon prime

the water even after being turned up wasn’t really hot and the bath was luke warm and went cold soon after getting in so couldn’t laze around in it. also it was freezing the first 6 hours until it warmed up, it was february and there had been no heating put on. we had taken a throw for our dog and had get wrapped up in it and put coats on until heating warmed the place through about midnight

Suzanne

1 year ago

good location. lovely layout. nice and quiet.

the bathroom floor isn’t fit properly so comes up round the edges. only left one toilet roll and barely any kitchen roll.
no car parking space.

Peter

2 years ago

Not a lot, parking was a long way away, and every thing to apartment was uphill.

The smart tv would only get recorded programmes, could not get current programmes on, informed the relevant people of this but they did zero about it, poor customer service. and the stairs to the flat were downright dangerous in the event of emergency escape, must be illegal.

Tonia

2 years ago

Lovely apartment with everything you need for a fantastic stay. The bed was so comfortable!

Everything was great. Could not fault it.

Andrew

2 years ago

nice and clean. all facilities there

couldn’t get the heating to work so was quite cold. television not tuned in watch normal tv

Stork

2 years ago

Location was excellent. Getting to place was so easy. Lovely views from the attic windows. Tastefully decorated. Well equipped kitchen. Comfy bed and sofa. Nice bathroom. Leaving fresh milk and biscuits when we arrived was,an excellent surprise.

Hot tap loose in bathroom. Shower pipe leaked. Tiles on the bath itself could do with attention and the wood panel back of the toilet. But these are such minor things. We have struggled to find things we didn't like.

Will

2 years ago

Flat is decorated to a good standard and contains all mod cons that you will require. Great that you accept guests with dogs. Shame about the lack of parking, but not really anything that can be done about that. Shower is a little impractical due to layout of bathroom. Location isn’t too far from Whitby sea front, only a 10 min walk which was ideal.

Naomi

2 years ago

10-15 minutes walk to the centre of Whitby.
Very clean.
All the facilities you need for a self catering break.

Samantha

2 years ago

cosy good location

too many stairs to the apartment

Min

2 years ago

The room is cosy and well decorated. It's nice to have a kitchen with a fridge and an oven. I didn't use the kitchen much but some milk, biscuits, coffee and tea were prepared for us which I felt really welcoming. Netflix is available if you want a movie night. Overall it's a very well-prepared apartment to stay in.

There were stain marks on the bed linen, rug and sofa throw. I also found someone's hair in the bathtub when I first arrived. Having a shower would be hard for tall people as the slanted ceiling is right above the bathtub. Gulls will make noise in the early morning as the apartment is in the attic.

Liamrust

2 years ago

How it felt so homely.
Would definitely recommend to anyone.
Will be using again and for longer.
Thank you.

Please don't take it bad. Take this as constructive.
Living room rug and some carpets had some lasting stains.
I myself understand somethings happen and they're difficult to correct.
But some people probably won't be so understanding and may even darn right horrible about it.

Anonymous

2 years ago

Good distance from the town centre. Nice information booklet left by hosts.

Was not the cleanest property. House keeping had to come back to change sheets upon arrival as they were stained. General cleanliness of flat could have been better. Broken blind in bedroom.

Cinthya

2 years ago

The living space , which included Netflix and prime on telly , big sized bedroom and kitchen facilities were great.

The bathroom needs some improvements (tiles in side of bath falling , tiny mirror, and not possible to shower. Rug had been cleaned but full of deep stains , it would be better off as room still cozy
the property does not have a big mirror in any room, would be an easy improvement people would love

Emily

2 years ago

Cooks cabin was a great size for us (a couple with a Dog).
The place was comfy and clean.
And a 10mintue walk to whitby centre

Lack of parking was a bit of an issue as we had to unload quickly then drive to the harbour to park.
The walk back wasn't too bad but you wouldn't want to do it with your baggage.

David

2 years ago

Comfortable and compact

Anonymous

2 years ago

the location was great and it was comfy and clean

the shower was a bit awkward but I knew it was like that when booking

Louise

2 years ago

Location of Cooks Cabin was perfect. Thought had been put into the decor and themes throughout
the apartment

We felt work needed on all the finishing touches especially in the bathroom. The water was only luke warm and and the wood all round the toilet damaged (not a problem but when you are looking at it from the bath it's not asthetically good) all the throws on the sofa were stained but we appreciate it's a dog friendly apartment. Not ideal on the top floor with dogs and multiple staircases but we didn't realise how unpractical it was. We probably wouldn't choose to stay here again but the emails and messages were prompt and efficient from the booking.

Alice

2 years ago

Lovely stay with a great view! Perfect location for local walks and going into Whitby

Anonymous

3 years ago

it was just what I was looking for, my girlfriend had never been up north before, and she’s fallen in love with Yorkshire!!, result

nothing really