Carole

2 months ago

Very clean fully equipped house

It was stated that the property was very dog friendly. I even called the company to ensure that was correct. When we arrived on reading the house rules it stated that the dog was not allowed in the living area of the accommodation with us and had to stay downstairs in a small room on its own. This was impossible.

Carole

2 months ago

Very clean fully equipped house

It was stated that the property was very dog friendly. I even called the company to ensure that was correct. When we arrived on reading the house rules it stated that the dog was not allowed in the living area of the accommodation with us and had to stay downstairs in a small room on its own. This was impossible.

Joanna

2 months ago

There was no cupboard space for groceries

Emma

2 months ago

it was very clean and a good location with secure parking.

the front door was difficult to open as it stuck.

Wakeling

2 months ago

Few more teabags would have been nice but didn’t affect our stay , everything else was spot on

Diane

2 months ago

The property was very clean and mostly as expected. We were provided with most things that were needed, i.e. utensils, seasonings, cleaning materials. There were no issues with heating or hot water.

The location was a bit of an odd housing estate, it didn't have the feel of a seaside holiday apartment. The road was very cramped to drive through, the available parking space was useful though. We had trouble with the front door most of the time, which was commented on several times in the guest book and the kitchen tap would keep running unless you remember to turn it off quite forcefully. It is listed as 2 bedrooms, however one of the beds is downstairs next to the front door in what is essentially an entrance hall. If I was to book this place for myself and a child, I wouldn't feel comfortable leaving a child sleeping next to the front door, whilst I was upstairs.

Colin

4 months ago

Perfect stay, very clean and everything you could need.

Absolutely nothing!

Debbie

5 months ago

Superb accommodation. Comfortable bed and spotless.
A really home from home .

Nothing not to like

Geert

5 months ago

Die Wohnung entspricht der in den Bildern dargestellten. 

Die Lage Sie am Stadtrand, in einem Wohngebiet mit trister Aussicht auf die Straße bzw den Innenhof mit dem schmalen Parkplatz.

Die vielen Emails waren immer voller  höflicher Floskeln, besser wäre es gewesen wenn das verschmutzte Handtuch wie angekündigt auch getauscht worden wäre. 

14 Tage vorher wurde ich aufgefordert für die Kaution eine Versicherung von 25 £ abzuschließen, vorher würden die Zugangsdaten zur Wohnung nicht bekannt gegeben. Das ist Erpressung!
Der Hinweis auf die gemäß Beschreibung auf Booking.com kostenlose Kaution wurde ignoriert.
Booking.com erwies sich in dieser Sache als ein nicht hilfreicher Partner.

Barrans

5 months ago

Children kicking a football against the property wall which caused disruptive noise and playing football in the parking area.
However it is housing estate and where can children play out.

Gill

6 months ago

Nicely decorated and had everything we needed

This is on a residential estate and we had some issues with ‘noisy neighbours’ but nothing major

Katie

7 months ago

Great location and very clean. Comfortable bed

The additional charge for damage protection, making the cost £25 more than advertised

Philip

8 months ago

Very nice one bedroomed apartment on the outskirts of whitby. We'll equipped and comfortable. Great for a short break.

No real issues, 20 minute walk to whitby town centre but no issues

Rebecca Louise

8 months ago

Great place well equipped and such a Great location.
Really enjoyed our stay.

Davina

8 months ago

Lovely house in a quiet housing estate with private parking.

Distance to the town centre. There was a shortcut which cut a good bit off the walk but it could only be used in good weather if it rained it turned into a mud track.

Phillipa

10 months ago

Earlier check in would have been better, but understand the cleaning process.

Neil

10 months ago

The property has its own allocated parking space, which was very handy as we hardly used the car once there. It's only a ten minute walk into Whitby town centre. The property was clean and tidy, and the kitchen has everything you need if you want to cook for yourself rather than go out.

There was no washing machine. We didn't find this a problem, but if you needed to wash some clothes I'm not sure where you'd find a launderette.

Felicity

10 months ago

Quiet location with easy parking.

We would like a better mattress and there was no corkscrew.

Polina

11 months ago

We liked everything. We had absolutely everything for our comfortable stay from comfy beds, equipped kitchen to very cosy and home like style, for example nice decorations, warm fluffy blankets. And extra bonus - several board games made our evenings especially pleasant.

This was our first time when we booked Host&Stay appartement, and because it was a private company, the booking process was different from what we usually used to have through booking.com. Usually there was straigh away process without any additional deposit or endless emails. For this particular booking there were quite many emails about payment details plus we needed to put additional (damage or something like this) deposit of 250 pounds prior our stay. Because we had never done this before it was a bit confusing and worrying. But probably this is a normal procedure for private companies. Anyway at the end we didn't have any problems with this lovely apartments and got our deposit back safely soon after we left apartment. So we definitely plan to book with Host and Stay again!

Michael

11 months ago

Good location, tidy, comfortable accommodation - suitable for our family of three.
We've stayed with Host and Stay before, and were disappointed to find that they now levy a £250 deposit with a £10 retention for "fees".
One of the reasons we booked this particular accomodation, was that the property was advertised as having a washing machine (and a drier) - this was not the case.
Air B&B kindly and professionally handled this, and provided us with a partial refund.
Provided for our stay - which was for three nights over the Christmas period:
3 dishwasher tablets
one cheap dishcloth
one tea towel
4 tea bags
4 sachets of coffee
Some may interpret this as pennypinching!

Sara

11 months ago

A lovely stay in the Coach house. The house had everything we needed for a short stay in Whitby. It was nice and quiet in a residential area with a really handy dedicated parking space. There’s no garden but it’s a short walk to some green spaces and the beach is nearby. It’s worth noting that the second bedroom is on the ground floor immediately as you enter the property. Overall, a really cosy spot for a relaxing stay.

Paul

11 months ago

As I walked into the house, I noticed how nicely decorated the place was and someone had gone to the effort to put up Christmas decorations, which added a nice festive feel to the place. The Coach House Retreat has pretty much everything you could need for a holiday, this place is probably best for couples, The dishwasher was a nice touch as it meant that I didn't have to do any washing up on my holiday.
The bed is comfortable and the shower is nicely high pressured. Which is rare I've found in holiday places, most places go for cheap, low pressure showers.
The Coach House Retreat is withing walking distance of Whitby town center and serves as a good launching point for places like Scarborough and York.

Ok, I don't have enough room to detail my complaints thoroughly, so I will keep this short and sweet.
I didn't hate this property, in fact I quite liked it. But there were things that annoyed me.
I will never book a Host and Stay property again. I got spammed by automated emails wanting me to pay a damage fee before my holiday. Then I got spammed by reminders about checking out, one in the afternoon after I'd left.
Extortionate fees, none of which are worth it. I think it was £40+ for cleaning, the place wasn't filthy but there were cobwebs around the kitchen, one really obvious dirty bit that I ended up dealing with because it annoyed me. Also, a Playstation game disk under the downstairs TV table. If I can see these things, surely the cleaners can. Also, the skirting boards by the door were dirty.
You have to pay £25 for damage insurance or a £250 deposit, which they take £10 of when they return it. I went to put my clothes in the chest of draws and the sliding door of the wardrobe fell off the runners. I didn't cause this to happen, this had been done by a previous guest and not reported. And judging by the amount of dirt in the wardrobe, the cleaners don't go in there. In fairness to Host and Stay, they did come and fix it while I was out after I reported it.
The radiators are rusted.
There are still bits of a previous set of blinds around the kitchen window.
No recycling option, I took it all home.
The front door lock is a bit dodgy, it took me a 5 minutes in the pouring rain to get in.
Like I said, I didn't hate this place. Surely making the place unavailable for a week or so to fix all the little flaws and more care from the cleaning crew isn't too much to ask. Sadly I won't be going back, so I'll never know, but if they sort out these issues, The Coach House Retreat could easily be a 8 or a 9.

Chris

1 year ago

nice house, but maybe it will be better if you can tell the deposit policy in advance.

Anonymous

1 year ago

Lovely little apartment very well maintained really comfortable. Parking out side the front door in a small court yard . Out of town centre but not to far away in a very quiet area.
Second time we have stopped there, won't be the last.

Nothing not to like, pub and shops could be closer in a perfect world

Edit

1 year ago

We had a good time. Would recommend this place.

Alfredo

1 year ago

2nd time we stayed but unfortunately it will be the last due to the check in/ check out times. Checking in at 4pm is far too late especially in winter when it gets dark so early. 6 hours to clean a small house is too long. The place is nice hence the reason why we’ve been twice although the parking space is tight. Walking to the town centre takes 15 mins at a good pace. Very quiet residential area. Would stay again if the check in time was 2pm. Never again at 4pm

Jake

1 year ago

Clean and ni e place

Hidden payments, terrible company, and I have disappointment in booking.com for allowing this to happen and not help, do not use the scummy company, the final price is not correct, you agree on a price and then they tell you you have to add more to it or else you don't get in the application

Yvonne

1 year ago

Good self-catering and parking, clean, warm and comfortable. Very quiet.

Too far to walk into centre of town and parking in Whitby is expensive and difficult to find.

Jan

1 year ago

Loved the accommodation very clean, cosy and we'll equipped

Bit further out of whitby than we thought but the maps at the property showing short cuts were very helpful and we had some lovely walks

Pauline

1 year ago

The apartment was lovely and well equipped . Short walk to the promenade. Very comfortable bed . Had a nice relaxing break, everything was in walking distance and a good Chinese restaurant. 👍 . Couldn't have asked for more.

Sandra

1 year ago

It was a nice clean place to stay,but absolutely not pet friendly at all,no garden, there definitely should be a garden for a dog to be able to go into, like I said in book in place, this actual place should not be made pet friendly,just for humans I think.saves hassle that we experienced from the neighbour,after a long drive it’s the last thing you want, also there is no need to keep reminding us about what time to vacate the premises, I lost count how many times you said, including as soon as we arrived, could always make it of the evening before you vacate premises, I know it’s a business,but it should also be welcoming to the guests, and I felt very rushed ,before we started.

Anonymous

1 year ago

The location, ideal with our dog. Private parking in allocated spot off main road. Comfortable and homely.

It could have had a slightly better clean, but I am very fussy and work directly in holiday accommodation. However given how well it suited our needs we saw past this. I’ve given feedback, not a complaint as we had a lovely time.

Norman

1 year ago

The apartment was well appointed comfortable and clean. Situated in a quiet area only 5 minutes walk from the seas front, and about a 20 minutes walk into Whitby. Parking was in a reserved spot outside the property.

Nothing

Pamela

1 year ago

Lovely accomodation, well equipped, clean and tidy.

Accomodation was a 20 minutes walk into Whitby.

Nathan

1 year ago

Lovely n Clean with everything you need in a holiday home

Nothing…

Laura

1 year ago

Everything, it was comfortable, had everything we needed and only a short walk into town. Lovely home from home 🙂

Nothing, it was perfect for a family or couple.

Kirsty

1 year ago

Nice space with everything we needed, parking really convenient

Sofas are a little uncomfortable

Tanya

1 year ago

It was clean and had nearly everything we needed.

The fridge wasn’t big enough for standing cans of lager in lol.
Noisy neighbours and also when the kids are playing football underneath the flat when the ball hits the underside of flat the flat shakes a little bit.
However this is out of the landlords control but maybe some more insulation on the floor.

Emma

1 year ago

We really enjoyed our stay! Great location (not too far from the seafront) lovely neighbours, and the place itself was perfect. We instantly felt right at home.
Host & stays communication after booking was amazing as well.
Highly recommend!

Chris

1 year ago

The apartment was generally clean with a couple of exceptions, and a nice walk to the center of Whitby but although allowed dogs the layout and lack of close green space meant it wasn't really that dog friendly in my opinion

Hannah

1 year ago

the location, just a short walk down to the front.

nothing. all was brilliant

Timothy

1 year ago

.

.

Lolita

1 year ago

Good location and had everything we needed for the stay. Would have been nice if check in was earlier.

Shaun

1 year ago

Lovely place, spotlessly clean, comfy king-size bed. Its only 10mins from the west cliff taking the shortcut which is eay to find.
Really enjoyed our stay and plenty of walks especially to Sandsend which is a must walking along the beach.

Christina

1 year ago

it was clean and comfortable

approximately 40minute walk to Whitby
unfortunately though booking through booking.com it is managed by a further booking company. which took extra charges and bombarded me with non essential messages and emails

Callum

1 year ago

Thoroughly enjoyed our stay at Couch house retreat! Very well positioned, clean and well presented.
Couldn't be happier with our babymoon getaway!

Nigel

1 year ago

Very clean and tidy

The booking company were poor would not use them again

Tony

1 year ago

Great location whitby never fails to please

How host and stay steal the jam out of the process by over business like approach making the process more contractual than pleasure, I understand they're protecting their interests but a touch more personalised would far better

Patricia

1 year ago

good location lovely apartment very clean beds comfy. perfect for a couple. we had a fab time. 🙂

Dianne

1 year ago

Very clean and the hosts kept us updated on arrival and departure times

The house was a new build, if we knew before hand we may not have booked that particular property as we do feel that in some areas new builds should be kept for local people to buy

Andy

1 year ago

Really nicely done-up place and very accommodating for dogs 😊
Good location for us and it was really comfortable.

Lucy

1 year ago

Nice location in a housing estate easy to find with parking. Couldn't find shortcut to beach but still not a bad walk.

Unfortunately the bathroom + bedroom radiators were off, however much we tried weren't able to twist the dial, that evening we couldn't contact the hosts so remained cold. The next day we phoned getting an answer however it was a Sunday and knew it would be difficult to get a solution and were due to check out the Monday anyway.

Basic kitchen utensils but some were dirty on our arrival so had to clean a lot of stuff. There is a dishwasher though. There were no kitchen bin bags, no sponges/cloths for cleaning, and for a three night stay we didn't wish to buy a whole new cleaning kit. I did contact the company on air b&b about the bags however we got no response.

Have to spend extra on cleaning fees and you have to get accidental damage cover which is either an extra £25/£250 deposit. For the cost we probably wouldn't stay again but it's worth trying out for yourself

Wallace

1 year ago

House clean comfy modern

All of it ⁷

Laura

1 year ago

We had a great stay, this was a perfect location for the coast, just a few minutes walk through the short cut. Place was very clean and easy to find!

Fiona

1 year ago

We had an amazing stay and the hosts were incredibly helpful and responsive when we needed them during our trip. Would definitely stay again!

Lorraine

1 year ago

Everything we needed, it was so comfortable

Nothing

Anonymous

1 year ago

how warm and clean it was

nothing

Simon

1 year ago

Clean, well priced

Nothing really

Kim

2 years ago

nice little comfortable flat on outskirts of Whitby
private parking space

the radiator didn’t work in bathroom
lots of automated correspondence before your stay re extras once booked, you can either pay £25 insurance or £10 admin and £250 returnable damage deposit but you don’t get your damage deposit returned until after 14 days of leaving the property, (it says in T&C it could be 3-5 or up to 10 days …I was told the reason for this is they don’t have any correspondence with the host to see if it has been cleaned and if everything was ok, no damage etc, they wait for 14 days and ‘if’ the host hasn’t lodged a claim you get your deposit back .. which didn’t feel very customer friendly so wouldn’t stay with Host & Stay again

Lisa

2 years ago

Nice and cosy apartment, short walk into the town centre. Private parking would recommend

Shep

2 years ago

Very clean with everything you could ever need. Someone had put a lot of thought into what guests would like. Milk in the fridge, coffee in the jar great start. I shot walk into town , pub not to far away serving food. Parking on site.

The bathroom had no window blind and was so cold, radiator not working at all.

Iona

2 years ago

We had a lovely stay in Whitby, a 10 min walk to the beach, there’s a bit of a short cut which the neighbours pointed out.

Just double check you read the small print as they do ask for an additional £10 administration fee along side a £250 deposit.

Alfredo

2 years ago

Lovely place, closer to the town centre than we expected. Very clean. It was chilly when we arrived but the central heating is very easy to use by just increasing the temperature in the thermostat. The house got hot in 10-15 minutes. Walking to town was quicker than we thought, around 10 mins at a good pace. Parking is very easy. The only downside was having to pay £25 extra no ensure we were covered for any potential damage we could have caused, which was very unlikely. The other option would have been to pay a £250 refundable deposit which weren’t happy about. So bear in mind you may have to pay that. The cleaning fee (£50) was a bit steep too. Still, knowing that we would book it again and probably will since we love going to Whitby every now and then with our little Westie

Mike

2 years ago

Excellent

David

2 years ago

Very comfortable apartment, bed was very comfy slept well, everything you could possibly need was provided. Place was clean and tidy, off street parking a bonus 🙂 and dog walks were excellent - couldn't have been closer!

Possibly a bit of noise from next door (children) and it was Halloween but wasn't a big issue.

Maya

2 years ago

The house was immaculate and in a perfect location. We decided to stay here to attend the Goth Weekend.
The kitchen had everything we needed in it, including milk and eggs!
The bed was very comfortable and the bathroom was very nicely done.
We would love to go back there again next time we want to go to Whitby.

Rosie

2 years ago

Lovely location and a great short stay for us and our furry companion. We would certainly return!

Debbie

2 years ago

Would definitely recommend as a place to stay in Whitby. High standard of accommodation

Isabelle

2 years ago

Lovely clean and cosy space and great location

David

2 years ago

Very comfortable. Good bed.

Some items missing in the kitchen - only one kitchen knife, no lemon squeezer. Would have preferred a washing machine rather than a dishwasher.

Trudy H.

2 years ago

Lovely property, perfect for a relaxing break. It is situated in a quiet residential part of Whitby which I found to be a big plus as there was no late night noise from pubs and bars. Having it's own allocated parking space was also a definite bonus. The property itself is really well decorated and feels like a home away from home.

Anonymous

2 years ago

it was clean and comfortable and perfectly adequate for a two night stay

location was a bit hemmed in but not a proble

Kerry

2 years ago

Enjoyable comfy stay good location for whitby & surrounding area's

Jenny

2 years ago

Lovely little flat with parking in a great location. Had almost everything we needed, would have been nice to have found the elusive fan given how hot it was!
Could have been cleaner, there were hairs everywhere including embedded into the carpet. Headboard covered in dust and the sides of the stairs needed a wipe down.
The multiple messages from the host were annoying and due to this we won’t be staying at a company managed air bnb again.

Geraldine

2 years ago

Freezer needed defrosting.

Rachel

2 years ago

Great location and easy to walk into Whitby along the coast.

Gaz

2 years ago

Lovely apartment for a small family and dog for a couple of days in Whitby. Easy to find, safe parking and a 20 min walk into town.

Simon

2 years ago

Breakfast wasn’t included

Nothing really

Karen

2 years ago

We did get mixed up with key safe as never used one before

Sharon

2 years ago

Great place to stay, recommend. Good communications from the host and good location within whitby

Simon

2 years ago

well located stay, very clean and tidy. Great choice of board games! Would recommend!

James

2 years ago

LOVED OUR TIME AT THIS HOUSE,IT WAS VERY CLEAN,VERY WELL LOOKED AFTER,GOOD TOILETS ,VERY GOOD SHOWER.LOVED IT,BOTH ME AND MY WIFE WOULD BOOK AGAIN,NOT TO BE MISSED,GOOD CAR PARKING,THANK YOU FOR THE VERY GOOD TIME WE HAD MR MRS WILKINSON

Aaron

2 years ago

Lovely apartment very clean and tidy and very well presented.

Only issue was a blind was missing from the kitchen so we had to put up a blanket to stop the sun coming through in the evening. And if there was a washing machine it would of been perfect

Nicholas

2 years ago

The place itself was lovely, I’ve given it high marks because it was clean, comfortable, easy to use and we had a great time staying there.

It is a bit of a walk into town but then I didn’t properly look at the map so that’s actually my fault!
Despite this it only cost £5.80 for a taxi back and it meant that we could leave our van in the secure parking place and not worry about it.

I would happily stay here again.

Not much really. Obviously it’s a modern place so don’t expect anchors hanging off the walls, but it was very tasteful and everything worked perfectly.
It was just right for what we needed which was somewhere easy to use as a base for exploring the area.

Caroline

2 years ago

Cleanliness, two toilets, equipment within.

Nothing

Sandy

2 years ago

The accommodation was lovely, clean, well thought out and nicely decorated. The cupboards were well stocked (tea, coffee, crockery, cleaning supplies and even a pint of milk in the fridge). Perfect location to enjoy a stroll to the beach or into Whitby town.
Thank you for an enjoyable break.

Kate

2 years ago

It was very modern, comfortable and welcoming. Beautiful property.

Could have done with a mirror downstairs for adult guests to get ready :D It was very clearly designed for children.

Michael

2 years ago

Fantastic location with short walks to the beautiful beaches of Whitby and Sandsend, spotlessly clean and comfortable accommodation with everything needed for a great stay. We would be happy to stay here again

Jamie

2 years ago

As described, had a nice weekend in Whitby - parking was easy and outside the flat

Joel

2 years ago

Very nice stay. good location. not too far from town. Beautiful property inside. very clean and welcoming and cosy. good communication with the host or company. very kind and acomadating. Lovely friendly neighbour to the left of us let us know the best spots to go during our stay and lent us a picnic blanket. all in all, very nice stay will definitely be back.

Richard

2 years ago

A perfect location with parking to visit Whitby.
A new build property that is immaculate through out.

Rebecca

2 years ago

This apartment exceeded our expectations! Everything was perfect and contained everything we needed. Nice and quiet and close enough to the town centre plus the bed was super comfy!. A prevous reviewer mentioned about kids playing outside..we did experience this too but it was only for an hour or so no big deal. Thanks for a lovely stay! :)

Nothing everything was perfect.

Cristina

2 years ago

Great airbnb. Was very clean and in a good location. The communication was good and check in was easy. Would definitely recommend!

David

2 years ago

If you are looking for a quiet relaxing stay this may NOT be for you Property situated in a residential area consisting of young families who’s children congregate under this property (Coach House) to play ball games and skateboarding. Causing lots of noise. This is also where you park your car have absolutely no problem with families/children this is where they live after all !! But property needs to be advertised truthfully spoke to Host and Stay NOT interested. Secondly from our arrival until we left had NO Wi-Fi repeatedly rebooted modem and rang Host and Stay to be told to reboot modem showed No interest no solution or concerns No photos showing outside of the property because the entrance door opens onto car park/childrens play area Had to pay a kind neighbour to park my car in his parking area away from communal play area. Very poor service from Host and Stay if we would have known what this accommodation was likely we would have NEVER booked.

Dawn

2 years ago

The house was lovely, it had everything you need and more.

The neighbours kids and kids from the street aying ball n football using the walls around us to bounce the ball off standing on the door step shouting and being generally loud n inconsiderate after being politely told we was staying in the place for the weekend they still continued. For that reason I would not stay there again.

Peter

2 years ago

een zeer net en mooi verblijf. zeer praktisch ingericht en alles is aanwezig. dicht bij het strand en andere locaties makkelijk te bereiken.

Andrea

2 years ago

A great little house, had everything we needed for a comfortable stay, was clean warm and cosy, we really liked it.
Its prob about a 20/25 min walk to town, we knew this and were happy with it, though it sometimes felt longer after a long day walking.
A great base with parking, and it was quiet (apart from the seagulls)

Neil

2 years ago

A lovely, bright, clean, cosy and family friendly house in a great location. Communication with the owners was super and would definitely go back again, highly recommend! Neil

Savita

2 years ago

A nice clean well kitted out property with a parking space. The property had lots of extra touches including board games, a wide selection of DVDs and blankets to get cosy with on the sofa. It is a short walk from the beach (a map with a short cut walk is in the property). There is a Lidl a few minute drive away. Although there was milk tea and coffee etc available at the property. I would recommend.