Stephanie

3 weeks ago

Place was lovely, really stylish, right next to a hairdressers and a pub so well placed as we were in the area for a wedding. Lovely and warm when we arrived, which was welcomed in the middle of winter as it was after teatime and we were freezing. Can't fault the place, it had everything we needed with some nice extra touches - milk and teabags, nice coffee machine, highchair to name a few. Would definitely choose to stay here again if was in the area and I'm usually the type of person who likes to try different places to tick them off the list. Thanks for a lovely stay

No complaints at all, maybe suggestion of leaving an extra toilet roll if guests are staying 2 days but normally I'd take with me if I remembered. Also maybe a frying pan, we used a different one for eggs without any problems. Really these aren't things I didn't like, merely a suggestion for the next guests but we all thoroughly enjoyed the stay and were impressed. Thank you

Stephanie

3 weeks ago

Place was lovely, really stylish, right next to a hairdressers and a pub so well placed as we were in the area for a wedding. Lovely and warm when we arrived, which was welcomed in the middle of winter as it was after teatime and we were freezing. Can't fault the place, it had everything we needed with some nice extra touches - milk and teabags, nice coffee machine, highchair to name a few. Would definitely choose to stay here again if was in the area and I'm usually the type of person who likes to try different places to tick them off the list. Thanks for a lovely stay

No complaints at all, maybe suggestion of leaving an extra toilet roll if guests are staying 2 days but normally I'd take with me if I remembered. Also maybe a frying pan, we used a different one for eggs without any problems. Really these aren't things I didn't like, merely a suggestion for the next guests but we all thoroughly enjoyed the stay and were impressed. Thank you

Katie

1 month ago

A good location ideal for exploring Saltburn and surrounding coastal walks. Ideal for what we needed. A nicely decorated apartment with everything you need. However if you are in need of internet or would like to watch something on the TV/ laptop it's pretty much impossible, the wifi was very poor quality. Overall a good stay.

Anne-Marie

1 month ago

This was a nice comfortable apartment. Perfect for our visit to Saltburn.

Lisa

1 month ago

How spacious bright and airy it was

The beds weren’t that comfy mattress in main room is way too soft

Lillysu23

2 months ago

The location was brilliant close to supermarket, butchers, bakers, cafes, bars and bus stop. Also close to the beach. The lighting in the apartment was great so many places have mood lighting so you can't see to pack.

The entrance is grotty and you wonder what you have booked, there is nowhere to wipe your feet so the stair carpet is grubby, but once you reach your apartment it is OK.

Keith

2 months ago

Central heating control was not working. Phoned Host & Stay who said they would get back to me but didn't, emailed them when i got home and still had no reply, very disappointed.

Helen

2 months ago

The location was excellent
Very comfortable and well appointed apartment

The shower was lukewarm

Pauline

3 months ago

Place was as described with good facilities. Location is excellent - lots of great restaurants and bars within walking distance . The only disappointment was that the WiFi was poor and unreliable .

David

3 months ago

Excellent location, very roomy

Could have done with a few little home touches- no oven gloves, no hooks for coats etc, minimal cooking utensils

Fiona

3 months ago

The decor and space

Needs a dressing table, nowhere to do hair and make up.

Laura

3 months ago

Good location-close to train station, short walk to beach
Large apartment
Tea, coffee etc provided upon arrival
Easy to access building

Stain on carpet (wet) in main living area when we arrived
Hot water nozzle on shower jammed so could only have luke warm shower
Plug wouldn't stay in the bath so unable to have a bath
Communication was very poor, although there were a lot of automated messages regarding checking in and out, I sent multiple emails and messages regarding issues we were having only to be replied to when it is too late.
Yesterday a man knocked on the door claiming to be the owner with another person claiming he wanted to show this other person an empty apartment? My husband did not let them in and surely if you are the owner, you know which Apartments are occupied?
The apartment was also quite dusty, cobwebs up in the corner of the room.

Joanne

3 months ago

The location is good and the actual apartment is spacious and very light and airy.

The entrance hallway was grubby and unsightly. The beds were uncomfortable. The bathroom has mould around the bath. The wardrobe doors and window blind broken, there were stains on the living room carpet.

Sarah

3 months ago

I was a bit concerned when we arrived (with a child) to find the apartment was above a pub, but fortunately as we were in the top floor and staying mid week there wasn’t any noise.
The apartment was clean but there were stains on the carpet and a lot of wear & tear on the kitchen table & chairs which let it down. The WiFi was non existent! Which was a huge problem as we couldn’t get a signal to watch TV most of the time we stayed, so streaming films or TV was virtually impossible, even hotspotting to our phones was stop/start. I understand you can’t impact the mobile signal but the WiFi definitely needs improvement. If I’d been staying there with the intention of working I’d have been livid!
We reported an issue with one of the single beds collapsing when my 4yo son sat on it & didn’t get a response until a day after getting home! So the host company need to work on their response times.
Location was very close to beach & we had a fabulous meal in the Seaview restaurant.

Robert

4 months ago

Fantastic location and spacious property

Not maintained or clean

Russell

4 months ago

Great location, spacious, good facilities.

Some stains on carpet and one set of bedding. Shower was a little cool.

Wendy

4 months ago

The lock box was a little stiff, But we got the keys out eventually.

The TV get losing signal, which made watching anything imposible.
Could have done with a hook on the bathroom door for towels/clothes.

Nadine

4 months ago

Airy and spacious apartment in the centre of Saltburn, near the railway station and very quiet. The kitchen was well equipped and there was plenty of space in the living room.

The shower wouldn't heat above lukewarm.

We received several emails emphasizing that guests would be held responsible for any damage, then found (minor!) broken/missing items on arrival. Communication could have been better - any messages resulted in several unnecessary automatic responses, including another warning about damage, before we were answered (politely and helpfully) by a real person.

Victoria

4 months ago

Lovely place, very close to the beach and a lovely walk down to the sea front.

Leigh

5 months ago

Great apartment, great location. Really clean and had everything we needed

Susan

5 months ago

Location Property was perfect for us as two couples. Very comfortable

A few stained sheets. Broken lock in bathroom door. A few places it wasn’t as clean as it could be.

Dhruv

5 months ago

The place is close to everything in the town
And it is a really good place to stay and spend time with your family and friends

Margaret

5 months ago

Amazing apartment .everything you need on hand . Location brilliant . Very clean

Jason

5 months ago

The property was fine , however the £25 non refundable security deposit wasn't made clear at the time of booking booking, so its basically a hidden cost of almost an extra 10% , what the justification is on actually not refunding the fee is I'm not sure either

Alison

5 months ago

Lovely presentation and decor
Great location

Wi-Fi poor
Tv kept loosing connection I presume due to poor wifi
1 toilet roll 4people 4nights
No salt and pepper or oils or herbs

Robert

5 months ago

Accommodation was comfortable but shower had black mould in shower remedied by purchase a cleaner

broadband & TV reception were intermittent

Richard

5 months ago

Location. Ample free parking. Close to the shops and beach.

Host & Stay offered an extra night at a discount before I had even booked in. Yet 3 days later still unable to get a confirmation of the extension or pay! Went elsewhere for 2 nights. Very poor service.

Jake

5 months ago

Great place to stay, clean and lovely interior.

Lindsey

6 months ago

Lovely comfortable place to stay. Not perfect but a good choice. Thank you

Sean

6 months ago

Modern, very comfortable and good location in the centre of town

Check out time earlier than most and can not be extended

Judy

6 months ago

Great location, close to amenities & the beach.

Laura

6 months ago

Location. Comfy bed. Nice living room.

Food remains on the baking trays and dirty dishes. Broken TV remote. Only 3 knives. Broken blind in main bedroom. Dirty shower cable, tap area and shower screen. Only get hot water in the shower by turning on the cold sink tap.

Lee

6 months ago

Clean and comfortable
But we o let used the beds and shower as was travelling for work so did not need kitchen or lounge etc

Deposit bond of £250 then 9 days after stay before refund of £240 cause of a admin fee
All booked thought booking.com and never knew about the extra charge till we was ringing up to get access
I should not be charged a admin fee for getting the money back
And it should be one price is for everything all inc
As trying to claim the money back for a work trip is now a nightmare won’t be booking again it’s really put us off using them

Natalie

6 months ago

Great location, nicely decorated, clean and very well equipped overall

If I had one criticism it would be to have more glasses for drinking water / juice and to have some kitchen roll but that’s literally it!

Ben

6 months ago

Decent location and comfortable

Was a bit unclean and not enough cleaning products for hand washing kitchen utensils and cleaning kitchen sides.

Robert

6 months ago

A very nice clean place, quiet relaxing location. Near plenty of amenities.

Paul

7 months ago

Location good. Neighbour hood not the best!

Only 3 wine glasses and beer glasses

Sarah

7 months ago

The apartment was clean and comfortable had everything you would need the letting company where excellent as well did everything to make your stay the best it can be

Bex

7 months ago

Lovely and spacious. Plenty of space for 2 adults and 3 kids. Walking distance to the beach and restaurants etc. lovely and quiet

Just a couple of little maintenance issues which absolutely did not affect our stay at all.

Marc

8 months ago

Location, size of property, parking, cleanliness and price.

First impressions in the hallway of the property were a bit misleading. Once upstairs and inside the apartment I was more than pleased with this property.

Bruce

8 months ago

Accommodation and Location

Only one comfortable sofa in the lounge the other 2 chairs were not as comfortable,

Jason

9 months ago

All good.
Parking can be a little bit difficult to find a spot as it's street parking close to the town centre.

Greg

9 months ago

Lovely clean and quiet.
Very close to the town and the beaches

Anthony

9 months ago

Location

Stairs

Kristy

10 months ago

Great location, very central but was on a quiet side road. Lots of lovely cafe bars/restaurants to choose from. Had a great stay.

Ruth

10 months ago

Very spacious, clean and modern and great location 😊

Location was great very close to beach and local shops 😊

Sarah

10 months ago

Apartment is in the centre of everything and is beautifully decorated. Comfortable and well equipped. We would stay there again . We struggled with the key safe outside the building- so we struggled to get in and were unable to leave keys back in it as instructed - but Host and Stay were at the end of the phone to help. Otherwise excellent.

Charlotte

10 months ago

The property was spacious, and really lovely decor. It had a Nespresso coffee machine which was just what we needed. There was a high chair for meal time and it was perfectly placed in the centre of saltburn.

On arrival, we had not been issued with the key code to get into the property, which required us to call the host, once we got in the property it was 13.5 degrees, absolutely freezing!!! I had two small children and it took until about midnight for the property to warm up. Then when we eventually went to bed it stunk of sweaty feet / wet dog. It was foul, I contacted the host via booking.com and was assured someone would come and changed the bedding, this did not happen.

The carpet was covered in stains and it did not look like the property had been cleaned properly for a long time. I when to use the hoover and once again was hit with the stench of wet dog. The filtre of the hoover clearly hadn’t ever been cleaned.

The website advertises that the property is above a family friendly pub. Probably worth calling out they have live bands on, which we actually really enjoyed but it was a miracle the kids slept through it.

Rachel

11 months ago

Lovely apartment in a good location 😊

Ryan

11 months ago

.

Paul

11 months ago

Second time staying in this flat. Excellent location and very comfortable and stylish

Very small bathroom.

Paul

11 months ago

lovely little apartment has everything you need

Chaofan

1 year ago

清洁程度和设施都还不错。

酒店说是self-check in，但入住流程并不明确。没有一封邮件是明确包含入住和退房的详细流程的。对于非英语母语者很难在六七条长信息中找到入住的强制要求。而且出现问题很难及时联系到员工解决。就因为这样第一晚我们并没有顺利住进这家酒店，这个问题的解决方式至今没有答案。最重要的是这里没有电梯！！！

Joanne

1 year ago

Clean, comfortable, modern and well equipped. Close to beach and town centre

Directly above the pub - fine if you want to go and join the disco/karaoke night

Joseph

1 year ago

Clean, warm, cosy

Slow WiFi

L

1 year ago

Great location , spotlessly clean good facilities near bars restaurants shops but very quiet .Lovely and warm comfy beds x

Stairs were a killer

Peter

1 year ago

I still have not received my deposit refund, it’s now 5 days since I stayed. That’s really really poor

Teresa

1 year ago

The location, ease of parking close by to the apartment and access to Saltburn town with its abundance of cafes, restaurants and lovely local shops. The apartment is modern, beautifully furnished making it really pleasant place to relax after a long day walking the local area

The excessive security deposit with admin charge could have swayed me to look at an alternative option

Anonymous

1 year ago

Just the location that’s all nothing else . It was very close to the shops (Sainsbury’s was around the corner which was helpful). Also the train station and the beach was just a stone throw away

Well it was uncomfortable as one of the bedrooms which had a double bed had two of the slats broken and making it uncomfortable to sleep so we had to leave a day earlier. The owner sent a man to check the damage but he turned up without any notice (phone call or txt message) and was going to force his way in when we refused to answer the door because we were not sure who it was. He just took the broken slats and left. I thought he would return to fix it or replace the broken slats but nobody returned.

Also the internet (WiFi) couldn’t reach all the bedrooms even though it was all on a single level. There was enough plates but not enough cutlery.
Under the bed was very dirty full of rubbish like it hasn’t been cleaned . I didn’t intentionally check under the bed but because the mattress kept dropping because of the broken slats , I saw under the bed and wasn’t impressed.

Philip

1 year ago

very clean and comfortable

not very good views

Dulcie

1 year ago

Lovely location and design of the apartment , coffee and tea there with milk was nice touch . Very comfortable beds . Would stay again if cleaning improved .

There were stains on the sofa , carpets also and felt the apartment had not been cleaned properly only put new towels and bedding , they may need to speak with there cleaning company .

Susan

1 year ago

Lovely apartment, very spacious & clean. Fully equipped & really close to shops.

There was nothing not to like.

John

1 year ago

The location was beautiful and a great location to explore the surrounding areas Whitby and many offers
To choose from.

Can't think of anything we didn't like

成潇

1 year ago

还不错，房间很整洁，床很软，靠近海边.

Gillian

1 year ago

Lovely furnishings in the apartment. Comfortable beds. Apartment in a great location. Extremely quiet- over a pub so I was expecting some noise, but absolute silence at night. Saltburn was so quiet!

The flights of stairs to the loft apartment could provide a challenge to less fit people. I don’t think that this apartment would suit a family with young children. Key safe box was a bit tricky to use.

Beth

1 year ago

Really lovely apartment in an excellent location.
We had such a lovely weekend in Saltburn, and the apartment was a great base.
I’d read plenty of reviews that fore-warned us about the number of stairs, so we were prepared. The benefits of being up high were the place was quiet and untouched by any potential noise from the street below.
We were steps from the town centre and the beach and really enjoyed exploring both.
Beds were comfy, we managed to cook a nice meal- although could’ve benefitted from a few extra kitchen bits- and the living area was great to relax in.
Would definitely stay again.

Maxine

1 year ago

How Morden and so very clean looked like you stepped into a magazine

Nothing all excellent

Sophie

1 year ago

Modern, fully equipped and comfortable. Last minute booking and so please with the location and how peaceful it was.

Wifi was a bit temperamental but any issues raised were responded to immediately.

Scott

1 year ago

Very very well furnished and finished. Nice kitchen area, bathroom and bedrooms very nice. Good location for getting to shops and beach.

Top floor, so quite a few steps. Not really an issue but just be aware. Actually above a pub though this seemed to close early and we never had any noise.

Aaron

1 year ago

Great location close to town/restaurants/beach. Street parking was easy. Comfortable and clean. Nespresso machine was a nice touch! Would definitely return.

Amy

1 year ago

Amazing apartment in the centre of Saltburn. Near the shops, restaurants, beach, tram and park. Didn’t want to leave. Will definitely be back.

Nothing it was perfect.

Denise

1 year ago

Loved the position and closeness to beach
.

The entrance way didn't give a good impression. Pipes could be boxed in.

Steve

1 year ago

Great location, plenty of street parking. Right in the town. Lovely looking, apartment. Everything clean, would definitely stay again

Only complaint was the wifi! It was dire, which caused lots of issues.

Keith

1 year ago

Clean, spacious apartment with excellent facilities, with shops & restaurants within a 2 min walk.

Nicholas

1 year ago

We had a lovely trip on a north east tour and having been to Filey for a few days this was the next stop for 2 nights with a trip to Flamingo land for the kids on one day. The views are stunning but the apartment was lovely, very clean and had everything we could have needed, might have been pure luck but parking was really easy too (despite bringing my pickup truck which is really long)! Highly recommended if you've got stuff nearby you want to do, it's perfect.

Shelley

1 year ago

Very spacious bedrooms and living area. Modern decor

Bathroom was a little on the small side

Brett

1 year ago

Carpets need replacing. Pics of 2nd bedroom confusing - one showed 2 twins, another a 1.5 bunk bed; turned out it was a 1.5 bunk bed which is pretty rickety with 2 adults in there...maybe good for kids? Main bed mattress too soft / past it.

Leslie

1 year ago

The location near the beach and the town. The spaciousness of the flat.

The bins in the kitchen and bathroom were broken. Children's finger marks on the windows.

Joanne

1 year ago

Great location, next door to a pub, but heard no noise. Lovely decor. Very well equipped kitchen.

The beds were softer than we usually have. The entrance hall by the front door was awful and didn't give a great first impression 😕

Sue

1 year ago

A beautiful apartment, comfortable, clean and quiet. It would be useful it had some coasters for putting cups and glasses on as we didn't like putting them on the nice furniture so just used magazines and leaflets instead. I have been visiting Saltburn for years but this was the first time that we have actually booked somewhere to stay and my daughter and myself were extremely happy with this apartment.

Nicola

1 year ago

Great location

Bed mattresses very soft

John

1 year ago

I loved the property. I loved the location. We had a lovely stay and the property is great very spacious and the facilities are excellent. Such a shame I couldn't give the property a 10 and all because it was let down by the cleanliness. It wasn't filthy and I would definitely stay again but I would expect better. I don't go away and expect to wipe surfaces down and pick up sweet wrappers left by other guests. That said I would definitely stay again.

The cleanliness

Fawzia

1 year ago

Nothing

Anne

1 year ago

The location was brilliant very close to the main road and beach all easily within walking distance

The beds were far too low and too soft but this is the only complaint

Emma

1 year ago

Everything! Fab little apartment

Nothing

Pamela

1 year ago

Location. Decor

Mattresses were way to soft. Hob was complete waste of time and no frying pan

Linda

1 year ago

The apartment was really lovely

We only stayed 2 nights we will stay longer next time

Robyn

1 year ago

Clean and had everything you could ever need.

There wasn't a single bad thing to state.

Simone

1 year ago

Looks exactly like the photos, is really spacious, light and modern. Apartment was pretty clean overall, considering pets are allowed as well.

Apartment is very central, (a good base/starting point if you want to explore other areas) is near both the beach and the train station which makes it ideal as there is a Sainsbury’s next to the train station as well, takes you around 5 mins or so at the most from the train station to the apartment!

Could do with handwash/soap in the kitchen, the TV signal was a bit hit and miss sometimes but was never a major issue, would’ve been nice to have been given extra toilet roll just in case. It also might be a good idea to include a coat rack/hanger somewhere in the apartment entrance? Wasn’t needed for our stay as much due to the nice weather but might be an idea when it comes to more colder months?

Helen

1 year ago

The property was a short distance from Saltburn and close to shops, Sainsbury's and restaurants.... a really good cafe near the train station. The beds were comfy and the shower was good. No restrictions on parking outside the property

Sunny

1 year ago

Great location. Lovely apartment: comfortable and spacious. Would stay again

Emily

1 year ago

Fabulous apartment with everything provided, great space to create home from home

Beds were too soft and pillows not comfortable, stairs up to apartment were a struggle for my OAP mother-in-law, some washing powder would have been good but these are minor things that certainly didn't ruin the stay.

Claire

1 year ago

the location is great.

This was our third visit to these apartments. last twice was amazing, however standards have slipped. Had to clean the bathroom before use and no welcome pack as previous. Entrance hall grubby, peeling wallpaper and electrics on show, definitely not safe if children staying. Also host and stay used a previous credit card from my previous booking last year, which should not be kept on their system. I emailed about this numerous times and ignored.

Michaela

1 year ago

everything was great lovely apartment nothing too fault at all

there was nothing to not like

Beth

1 year ago

Fabulous apartment and great communication

Bin was broken

Mandy

1 year ago

We enjoyed our stay at Cleveland Street in Saltburn by the Sea - the flat is on the top floor so only good for people who can climb three flights of stairs...

There are a few things that would help for other visitors going forward...
1. The shower wasn't very clean ... it would also benefit from having somewhere to put the soap & 'squeegee blade' for after showers to help stop the mildew forming.
2. No cleaning products or toilet cleaner in the bathroom were provided
3. In the kitchen, dishwasher tablets, washing up liquid and one tea-towel provided -no dish clothes, dish washing brush or other cleaning products were provided
4. No table mats provided.
5. The entrance hall has a lovely carpet but we noticed it was a bit stained on our arrival because there isn't a mat to wipe feet or anywhere to put dirty shoes/boots etc or to hang up wet coats.

I hope this feedback will be helpful.
This is a great location and we enjoyed visiting our son and granddaughter

Hilary

1 year ago

Lovely well-appointed apartment. Very central location. Quiet, clean and modern.

The sitting room is on the top floor and is lovely and light and airy but as it has velux windows you can't look out while you are sitting at the dining table or sofa.

Ellie

1 year ago

The apartment itself was lovely, beautifully decorated throughout and clean. The location was fantastic for exploring Saltburn.

I would have rated our stay very highly, up until our final evening I couldn't fault it. We stayed Saturday and Sunday night over the Coronation weekend with our almost 1 year old daughter. The apartment we stayed in is directly above the Victoria pub, on the Sunday evening there was a live band playing from 9pm-11pm and the music rang through the entire apartment waking my daughter, it was so loud and impossible to sleep through. There really should be some mention of this in the description because it happens every weekend, so it's really not suitable to stay with small children if you're trying to put them to bed. As lovely as the apartment was, if we'd have been aware of this we would have booked somewhere else.

Gemma

1 year ago

The central location makes it easy to move around the local area. The apartment is light and airy with nice extra touches like a coffee machine and cleaning products .

This property is advertised as NO PETS ALLOWED but on arrival it was clear that this is not the case and dogs are allowed which worked out very badly for us. I had specifically requested a pet free property as my husband has allergies. The bean bag is clearly a 'dog bed' and there were dog hairs on the furniture and carpets. Tv remote has been used as a chew toy. Our stay was uncomfortable as a result. Host and Stay dealt with our complaint poorly- couldn't offer alternative accommodation or a refund.

Angela

1 year ago

Location was excellent.

Kitchen tap was faulty and a small fountain. The cleaning staff must have known. It was very difficult to explain to Host and Stay how urgent a plumber was needed. It was fixed a day later.
The beds were lumpy and need new mattress.

Geraldine

1 year ago

The apartment and host & stay were always in contact if needed. The location was great lots of restaurants & shops nearby. Could walk to the seafront and the lovely sea view restaurant which we had booked. Went to Whitby & status which were only 30 minutes away. A very enable stay we will be back. Our first visit to this part of Britain and we lived it.

The weather could have been better but this is the uk.

Kay

1 year ago

really close to beach and shops. train and bus stop is only 5 mins walk.

it could have been a little cleaner, bed comforter had small holes in it.We couldn’t put the heat on as the thermostat was blinking all the time, so it was cold in the apartment .

Emma

1 year ago

The apartment was in a super central location and very tastefully decorated. It was the perfect spot for a couple of days by the sea and had everything we needed for our stay. We would consider coming back here if we are ever in the area.

We had to pay a non-refundable £10 fee when paying the security deposit which seemed unreasonable. There was no door mat for shoes which could have been handy as we experienced wet weather one day!

Rebecca

1 year ago

Great location, modern and comfortable

Only 1 bathroom. Having to pay an additional charge of £25 before arriving as a damage deposit which was non-refundable

Leesha

1 year ago

Spotlessly clean apartment within easy walking distance of shops and supermarket. Loved the loft kitchen/ front room, would definitely stay again.

Bit noisy in back bedroom with people using fire escapes. Stayed in top floor apartment, lots of stairs! A group of 4 of us stayed there was not enough hot water for us all to get showered in the morning.

Laura

1 year ago

Amazing accommodation and location. Would highly recommend and definitely come back.

Lee

1 year ago

excellent loft room fantastic location and very clean. kids loved it as did we and would highly recommend if we returned. number 23 restaurant round the corner is a must visit for pizzas and good gin and beer selection. 5*

Baxby

1 year ago

Ideal location good layout and space

Not enough dinner knives, crumbs on floor and no bathroom door lock.

Alan

1 year ago

The location was central to Saltburn and easy to get to the shops else well as the paths down to the seafront.
The design of apartment C was lovely and spacious.
The property was very clean with modern appliances.

The pub next door played very loud live music until 11.30pm on the Saturday night. We couldn't go to bed until the music had finished. Of course we didn't know when it was going to end.
For the price, a welcome pack would have been nice. Fresh milk, fruit, etc.
A courteous request to have a late check out (as the apartment was not booked for at least a week) was turned down without any negotiation. 10am felt a bit early to check out, especially when you can't check in til 4pm.
WiFi didn't work very well at all and 4G was a lot faster. The router probably needed rebooting to clear the cache.
Didn't expect to have to pay the agent Host & Stay an extra £10 just for them to say the £250 security deposit could be returned. I felt, for the cost of this apartment, this fee should already have been included. I don't like hidden costs.

Helen

1 year ago

Loved the open plan lounge/kitchen & glass staircase. Very quiet & close to beach & pier.

It would have been helpful to have some hand soap to tide us over to the Saturday (we arrived late on Friday night)

Joanne

1 year ago

Easy to find, near to railway station and town centre. Extremely clean, all facilities that could be required. Beautiful decor, comfortable, lots space, quiet. Lots of towels and toiletries.
Fully equipped kitchen, tea coffee sugar supplied, nice touch.
Although above a pub no noise at all. Lovely quiet street location.
Easy to walk to shops supermarket and beach.
Amazing communication with host. Also provided recommendations of local area, cafes bars.
Would highly recommend for couple or family.

No complaints whatsoever.

Jamie

1 year ago

Excellent apartment. Very spacious, super warm and well equipped. Perfect for families.

Trudie

1 year ago

very spacious, nicely refurbished

bathroom very small, poor quality loo roll! no lift, main bedroom mattress too bouncy, lack of storage in bedrooms, lack of rails/hooks for towels/coats, noise heard from pub below….

Paula

1 year ago

Very central, apartment was very good and modern, needed comfier seating in the living room.

Sette not too comfy, no head rest. Everything else was good.

Sarajane

1 year ago

it is great to be informed of booking details by the host, but there was an abundance of messages before, during and after the stay - too many

Jill

1 year ago

Lovely weekend away with children and mother-in-law. Central location with easy access to the sea front and a really delicious cafe round the corner (Virgos)
Clean and comfy beds, bathroom lovely and clean and kitchen well equipped and clean.
We did have an 18m old with us and a stair gate would have been very useful for the top but this wasn't a huge issue and we knew there was stairs before booking.
Enjoyable stay and would certainly return.

Scott

1 year ago

Very slow to return calls when we had a problem. Flat said 2 x king beds but it was 1 king and two singles. They didn’t sort it, offer any alternatives or a partial refund. Dissapointing.

Leigh

1 year ago

clean, well located and well equipped.

great shower

Wi-Fi was very poor

Anonymous

1 year ago

The flat is beautifully presented, clean & well equipped.

The flat is directly above a pub which had live music on the Saturday night that could be heard loudly throughout the flat. The other nights were quiet though and the music was only 9-11pm.

Anna

1 year ago

The living room was nicely furnished and very pretty and the kitchen was well equipped. Excellent location on a quiet street, just off the front and less than 2 minutes from the train station.

The shared entrance to the building was very shabby. The bedrooms and bathroom were fine but basic

Anonymous

1 year ago

Bright and airy - was close to event we were attending

Slept 5 but not enough cutlery or dining space for 5 - more suited to 4. No frying pan and although not huge issue would have been good to have option - would also have been nice if few other essentials available (salt & pepper) No heating on when we arrived and did heat up fairly quickly but was very cold in bedrooms overnight - better second night as heating had been on during day. No lock on bathroom door and living area carpet very stained - we paid damage insurance so assumed others had before us and so should have been cleaned / fixed) Tiles in shower could have been cleaner.

Doreen

1 year ago

Bright and modern apartment. Very comfortable beds and furniture.

Problem with housekeeping when we first arrived but this was promptly dealt with.
Small details - no hand soap, salt and pepper and tea caddy empty.

Grace

1 year ago

When I arrived to the property the key in the safe had been returned snapped and did not work, I was left alone in the cold at almost midnight waiting for someone to take my call. I couldn't book into a hotel nearby as it was too late. When I finally reached someone on the phone they told me they didn't know how long I'd be waiting, could not call me back and did not know if the emergency contact was working - I was left waiting in the cold, alone, with no apology from the company.

On top of that you will incur unexpected fees with this booking - having to pay £25 extra as a non refundable security deposit to get the code to the key safe.

I reached out to Host & Stay to ask to discuss before I posted a bad review but received no response through AirBnb or email. Nice property but if anything goes wrong with your stay don't expect them to put it right.

Kinson

1 year ago

Decor, comfy bed and pillows!

Could have more storage for clothes if was axlonger stay might have struggled but perfect for 3. Nights

Pete

2 years ago

Clean, well presented, ideal location.

Mark

2 years ago

Wonderful apartment in a great location. Quite a few stairs to the top floor which wasn’t an issue for us other than when unloading . The apartment was spotlessly clean, very close to the shops and a few minutes to the beach … will definitely return 😄

Claire

2 years ago

great location. very spacious.

felt it missed just a few things. coat rack, we had to hang our coats in out wardrobes. another living area seat would have been better, we each has to take it in turns to sit on the floor in an evening. not sure why there wasn’t a toilet seat lid, a couple of things ended up falling into the toilet due to it not having a lid.

Sarah

2 years ago

Clean and modern decor throughout and very central location to lots of lovely bars and restaurants and the local area.

Not enough cutlery or seating for a family of 4. The entrance is very poor with electrical boxes on show which was very unsightly and dangerous with young children. Felt like some of the details hadn't been thought through such as door hooksni where to sit and do your hair.

Emma

2 years ago

Nice, modern and clean inside the apartment.

The main entrance was very dirty and scruffy. Not a good first impression. Also not a nice smell from the bathroom, like a sewage smell? Could do with some hooks near the door for coats.

Fiona

2 years ago

Beautiful airey space with lots of home comforts . Great as a base for long cliff top walks and cosy afternoons in if the weather turns

Nothing, other than tall husband catching the low beams but is to be expected!
There are quite a few stairs to the property and within to top floor. Could be a challenge for some

Wendy

2 years ago

Very good location
Lovely apartment

Having to clean the whole apartment when we arrived
Stains on the carpet

Christine

2 years ago

Could have done with some tumbler glasses some oven gloves and a dish cloth

Chris

2 years ago

Good central location.

Common areas-stair case and lobby area could have been a lot cleaner and electricity meters etc need putting in a cupboard away from direct public access.

Denise

2 years ago

convenient to amenities

electrics in hallway need boxing in as was all exposed and unsightly
Edge of shower screen door maybe needs some attention as 2 of our party cut themselves on it

Sara

2 years ago

Everything! There was nothing not to like!
Spotlessly clean, very comfortable bed and sitting room. Great shower room. Spacious and airy. Duel aspect windows in sitting room. Big tv although we didnt need it as it was within easy walking distance of a good selection of lovely bars pubs and eateries.

We will certainly book again.

Just the windows were sometimes a bit difficult to open.

There were a few stairs but not a problem for us.

Anonymous

2 years ago

space, style and decor.

Entrance, (electrics and wiring for building on show and damaged wall

Ann

2 years ago

Excellent location for exploring all of Saltburn.

Sarah

2 years ago

Clean and spacious, a lovely place to staywith great facilities. we will definitely visit again

Melanie

2 years ago

Stylish and comfortable apartment. Perfect location. Really thoughtful details. Great stay.

Maya

2 years ago

This was such a perfect apartment & brilliant location. We loved staying here & so appreciated the excellent communication from the first instance we booked to the final day. It was a great little getaway place and hoping that we can stay there again soon!

Calum

2 years ago

Such a comfortable and amazing stay!! The place was super clean, beds were a dream and such a cosy mezzanine floor to enjoy curling up and watching a movie!

The location is perfect, being so close to the beach and the station. We will return in a heartbeat - thanks 😁

Carly

2 years ago

clean. stylish, fantastic location.

a little on the pricey end for 1 night

Katie

2 years ago

Location was amazing. Really clean. Spacious.

Some more basic utensils like a peeler and more toilet roll

Naomi

2 years ago

Home away from home. Delightful apartment, superb location, well equipped and immaculately clean.

Joanna

2 years ago

good size

no toilet seat lid and needed more loo roll, but great other than that.

Dawn

2 years ago

Very clean and comfortable

No TV in bedrooms, maybe should have been informed of all the stairs

Christine

2 years ago

Good location

More space for hanging clothes wardrobefull of other stuff, toilet roll holder not just a stand for spares

Teresa

2 years ago

It was without breakfast. We bought our own stuff.

The Wi-Fi was weak... couldn’t used at the bedrooms.
Even at the living room, stop working a few times. On the zoom, freezes many times. I need to give up. Asked for help nobody came, nor even call me back with an answer. Sad really.

Geoff

2 years ago

Cleanliness, location, reasonably quiet

Utensils a bit sparse

Rachael

2 years ago

Really lovely apartment in a great location. The place was clean and well equipped for a weekend away. We would definitely return here

Christine

2 years ago

The two bed bedroom, the beds are way to soft. one wakes up with a backache:((

C

2 years ago

Feels like home from home

Nothing we liked everything

James

2 years ago

great spot, very clean, modern and comfortable

Lesley

2 years ago

Very clean, very comfortable, was very well equipped and had bars, shops, restaurants all within a few minutes walk. Easy to get parked outside too which is always a bonus.

Only downside was (very) loud roadworks right outside the property which started early both mornings but which is totally out with the control of the owners and still didn’t spoil our stay in any way.

Alyson

2 years ago

Good location for Saltburn attractions

Advertised as free parking, which is actually on street parking with no guarantee of space in this busy residential area. It feels wrong to be told we can park in front of other people's houses. We should not be a nuisance to people who live there.

Steps. 39 steep and narrow steps up to apartment. Should be clear there is no lift, for those who have mobility issues. Would not like to try and get a buggy up there either.

Beds and bedding were cheap and uncomfortable. So much so we came home a night early. Main bed was also broken. Let the apartment down.

Advertised as having a view. We were in apartment c, whose living space is in the loft. Although light and ventilation via velux windows, there was absolutely no view. A little disappointed.

Lauren

2 years ago

spacious and comfortable

Anne

2 years ago

Great situation for town and beach

We stayed in apartment C, top floor lots of stairs,other than that it was fab

Lisa

2 years ago

Excellent stay. We loved it.

Needed a non slip bath mat for shower.

Clare

2 years ago

Clean stylish apartment in a central location close to bars and restaurants. The beach was a 5-10 minute walk. Perfect weekend away!

Sufyan

2 years ago

This apartment is perfect. The location could not be any better and the apartment is amazing and one of the best apartments I have stayed in. I was concerned with the damp and gas meter I read on the reviews, thinking it might an entrance on the back, going through a dark dingy alley to get to entrance but it couldn't be further from the truth. Entrance is on the main road and you collect the key from the keysafe. As you walk in there are meters on the right for the apartment, did it bother me? Not 1 bit. I'm there to enjoy the town, the beach the apartment, why would I focus on the entrance that I will spend less than 10 seconds in?

This place is amazing. I have already looked at booking it again next holidays.

This place is perfect. I can nit pick and look for faults or what could be better, but then I should do that for my own house first!

Sam

2 years ago

The flat is furnished tastefully and is very comfortable. The whole place was very clean. Although, I would say the accommodation is family friendly please note there are 3 flights of stairs to the flat and also another set of internal stairs which I wouldn't feel safe for small children. The location is superb for access to the town and beach. No problems finding on street parking directly outside the place.

Christopher

2 years ago

Good central location, all amenities available. modern spacious apartment with additional considerate touches provided e.g milk etc.

Carol

2 years ago

Comfortable apartment very clean and good facilities.

Charlotte

2 years ago

Saltburn-by-the-sea was such a lovely town to visit with local shops & cafes & of course the beach! It’s hard not to be central in SbtS given how small it is…but we really were walking distance to everything we needed, including the train station. We loved having the loft for living space in the apartment and felt right at home. Bonus points: very easy to park on the roads. All round fab stay!

Anonymous

2 years ago

very clean lovely kitchen and room area

bunk beds really creaky ended up sleeping on the floor! bathroom very full of condensation running down the walls

Jane

2 years ago

Great location, nice spacious apartment with lots of natural light, excellent communications.

Samantha

2 years ago

Immaculate, very comfortable with everything you could need for a short break away as a family.

Leonie

2 years ago

Brilliant stay! As described and location is fantastic.

Ina

2 years ago

Great location. Communication excellent and all information required was available.

Entrance hallway looked shabby……but that was the only thing, and it didn’t impact on our stay at all!

Pete

2 years ago

Can't fault this place, highly recommended. Everything we wanted - clean, great location, good facilities and excellent communication

Hayley

2 years ago

excellent location and facilities

top bunk was very hard and uncomfortable.

Emma

2 years ago

Great apartment with everything you need. Easy and good communication with a problem we encountered sorted very quickly. Perfect location for exploring Saltburn and the north east coastline. Definitely recommend this for a family visit and we hope to return one day.

Michael

2 years ago

The design, facilities, cleanliness and location of the property were all great.

Street parking can be difficult to find during busy times.

Joy

2 years ago

The communication we received in relation to our booking was great
Apartment was immaculate and had everything we needed
Great location in the centre by the station

Nothing :)

Dene

2 years ago

AA

Suzanne

2 years ago

nice lounge area and lovely decoration
location was great

The advert did not state bunk beds were the make up of the second and third beds. The bunk beds were very badly made, shaky and unstable! not suitable or safe for two teenagers. All the mattresses were were soft and lumpy. The dishes were all unclean and needed to be washed before use. The rugs had not been put back after an attempt at cleaning therefore we had to arrange them on arrival. The internet was too unstable for use. Very disappointing.

Louisa

2 years ago

Clean comfortable flat
Cleaning materials supplied, including dishwasher tablets

Central location, close to restaurants, beach and supermarket
Good base to explore local area

Would benefit from mirrors in bedrooms, coat hooks and shoe rack. Few more glasses (only 3 tumblers in flat that sleeps 4).

Thomas

2 years ago

We found the apartment met our requirements fully.
Near to beach, pubs and Cafes.
A great base for exploring the Yorkshire coast.
Saltburn is a unique place very different from other seaside towns

Gidon

2 years ago

Very clean and nice.
Close to the beach and supermarket.

Was supprised they requested extra money for an extra duvet.

Sophie

2 years ago

Great place. Location is amazing - so central with lovely cafes/bars around every corner. Such close walking distance down to the beach and pier. Stylish, comfortable apartment that had everything we needed. Comfortable beds, great shower, easy check in with street parking available - would highly recommend for a lovely seaside break

Vee17

3 years ago

Fantastic location and beautiful apartment. Everything we needed for a short stay on the coast! We really loved Saltburn by the sea.

We self catered and love to cook so a little more kitchen equipment would have been useful, but we managed fine as all the basics were provided.

Jacqui

3 years ago

Apartment was in a great location, nice and clean, exactly as advertised, loved it!

Mike

3 years ago

A great property with style! Exactly as the photos. Very clean and comfortable with attention to detail. Very central in Saltburn with good street parking. There are a lot of steps but definitely worth the climb!

Connor

3 years ago

Clean, comfortable, modern & great location. Would stay again

Howard

3 years ago

This accommodation will not disappoint! Well appointed and stylish ( loved the retro furnishings). It had that feel good factor on first impressions. …which lasted. Clean and well maintained. Comfortable and spacious too. Recommended.

Andrea

3 years ago

Fabulous spacious immaculate apartment in a fantastic area. Great communication from Stay. Lots of stairs to climb to the top floor for those with young children or the less mobile. We found it perfect for us and our two teens. There was everything we needed in the kitchen and the ability to watch Netflix in the lounge although the WiFi wasn’t great. There are some superb places to eat right on the doorstep and beautiful beaches up and down the coast. There is also a Sainsbury’s a few minutes walk away. We would definitely book to go back.

Sarah

3 years ago

Brilliant flat in a brilliant location in a brilliant seaside town.

Tbh from the previous reviews and photos of the flat expectations were high, but the mega comfy bed, super soft sheets, coffee machine and sea views through the Velux windows were all unexpected bonuses.

Robert

3 years ago

Lovely flat on the center of Saltburn

Melanie

3 years ago

Really clean and comfortable flat and an excellent base from which to explore all of Saltburn’s amenities. Love the sea view from the roof windows!
We have stayed in several airbnb properties in the town over the past few years and this is by far our favourite.

Sarah

3 years ago

highly recommend staying at the apartment. Great location with on street parking and the apartment itself was very clean and cozy. Would definitely return

Adlil

3 years ago

A stylish and modern apartment which the family and I enjoyed. Close to the beach and local shops and restaurants.

Callum

3 years ago

Such a lovely apartment to stay in. Very modern kitchen and staircase with homely touch’s throughout. Would recommend this apartment to anyone with the location being next to perfect!

Shane

3 years ago

Our Christmas stay at this flat was great! Nice, clean, modern, spacious and got everything we need. However the internet speed needed improving because we needed to work in the flat. We ended up using personal hotspot for work. Other than that, all great. Recommended!

Brendan

4 years ago

Amazing location and the apartment was sparkling clean. Highly recommended

Chloe

4 years ago

Perfect!! Great spot for families. We love Saltburn and this apartment was wonderful! Great location with the beach, pubs and restaurants on your doorstep! ⭐️

Karey

4 years ago

Lovely place, clean, comfy beds and great location.

Jonathan

4 years ago

Great, stylish property with all the amenities a guest could require for a perfect stay. Modern and sparkling clean. Lots of stairs to reach the property

Stuart

4 years ago

Great place. Really nicely done out and super close to the beach and shops.

Libby

4 years ago

We have a fabulous stay and would return indefinitely. Absolutely loved the space and really stylish decoration. We had all the amenities we needed; a hairdryer would have been nice however. Great communication from the host and they were eager to help with anything. The location is great and very central. Parking was easy. I wouldn’t recommend for people with physical difficulties due to the stairs, but it suited our needs perfectly. I really hope to visit again, thank you.

Sally

4 years ago

Great location and lovely, modern clean apartment. We had a fantastic time!

Steve

4 years ago

Lovely very clean apartment very convenient for shopping, restaurants, pubs, bus, train, etc. Great design and layout particularly the upstairs big lounge, dining area & kitchen. Very well and stylishly furnished and kitted out. On street parking was no problem. Only constraint would flag up is that it is an old building with high ceilings so the stairs up to 2nd floor and then internal stairs to the living area on the 3rd floor could be a challenge for anyone with mobility problems.
Did great walk 'Saltburn Circular' which goes up the steps behind the Ship Inn and along the clifftop eventually curling back around to Saltburn (search internet can find walk details). Then another day walked the opposite direction from end of clifftop to Marske then on to Redcar getting the bus back to Saltburn, another set of stunning views and Redcar was surprisingly pleasant. Can recommend 'Stray Cafe' at the start of the prom for a well earned cup of tea or other walking treat.
Also had good days out to Staithes and Whitby, excellent base location as well as great days in Saltburn. Can strongly recommend this apartment and it's definitely on our re-visit list.

Zara

4 years ago

Beautiful appartment, great amenities and fantastic location.

Anne-Marie

4 years ago

Lovely apartment, very clean. Great location and very well equipped. Lots of nice extras. We stay in Saltburn a lot and will definitely come back to this property.

Denise

4 years ago

Lovely apartment - very clean, stylishly furnished and well equipped with everything we could have needed. Quiet too and fabulous location not far from the beach and close to supermarket and restaurants.

Emma

4 years ago

Perfect place to stay, fab location & the whole apartment is done out lovely!

John

4 years ago

Very stylish, clean and modern accommodation