Rachel

1 day ago

Some may ask why I chose to stay here again after my last visit in July. Well we had already pre booked so thought maybe they’ll have improved issues. They THANKFULLY have amended the carpet to flooring in the hall & fixed the main door locks. Props to that. BUT broken glass left under the sofa was extremely dangerous to crawling baby and dog. Also empty water bottle under bed… do you not have cleaners check these key things? Host&Stay correspondent Charlie as per usual very apologetic for all issues but feels very fake in communication and nothing is ever actually resolved. We pre booked when they had parking (which was a big factor in our choice of property having a dog and a baby) but they decided to get rid of this amenity … think given we had pre booked this should have been honoured. Bathroom time sensitive light is a nightmare for getting up and waking the baby! A lamp in the bedroom for less direct light would be ideal! Again why only 3 plates / forks? No glasses? Uh.

Rachel

2 months ago

Host & Stay were super communicative and I felt really confident checking in that someone would be available should I need help. They were in touch at every step of the way and even provided some great recommendations for a birthday meal. A couple of things were missing that said would be provided (cooking oil, S+P) which was a shame. Unfortunately the time of year meant we had some noisy seagulls outside the bedroom in the early hours! But the location was great and we were super close to some great coffee spots/bars, and a short walk to the seafront. The bathroom could’ve been a little cleaner, but overall it was good and the toiletries/teas/coffee pods were a nice touch. It also took us til the last day to locate the iron as it’s in a cupboard with no handles! Overall a good stay with an amazing view of the abbey, and a great location. PS Ditto (a few doors down) is a must-try if staying in the flat. Amazing meal!

Sam

2 months ago

Had to pay £250 extra refundable damage waiver which they cheekily don’t message information about until you’re too close to cancel. Out of the £250 they keep £10 of it as an ‘admin charge’ which is just ludicrous. Huge black stains all over carpets in landing and bedrooms. Living room windows sealed shut so it’s about 40C with sun blaring into it. Wouldn’t return

Rachel

3 months ago

The appartment is in an ideal location. Probably the highlight. The living/ kitchen space is very modern. Lots of room for lounging & great tv channels (Netflix etc. logged in). Bedroom is lovely, nice comfortable big bed. A modern bathroom . HOWEVER no information that the flat is up several steep staircases — advised we have child (baby) so getting the bags and the pram up there daily was a major challenge. Cleanliness an issue. Dead bugs on window ledge, dust and crumbs on counter tops. Lack of storage for clothes. Lack of kitchen equipment for guests — only glasses were 2 large beer glasses and 4 Prosecco glasses 😂. Says tumble dryer in listing —this is not true. Messaged Host to see if dryer is a rack and where it is.. advised they don’t have one and they never explained why their listing has a dryer. Very strange and unhelpful. Promised scratch cards for parking from host. None provided and lack of communication from host meant we had to go to air bnb support.

Ashleigh

3 months ago

Fab location! A shame about the stains on the carpets and the door to the apartment being practically broken, meaning we couldn’t lock the door during our stay. I did contact to see if this could be looked at but it wasn’t during our stay? Hopefully it has been sorted now!

Emma Jane

4 months ago

Good location, nice apartment but there are 3 large stains on the carpet - needs replacing. Overall apartment is clean enough. We enjoyed our stay.

Sarah

4 months ago

A perfect flat to pop into Whitby. Fabulous location!! The flat was clean and easy to access when we first arrived. Tea and coffee making facilities (although no cutlery at all - so strained the teabag with my fingers 🙈) Myself and my daughter had a great time and will definitely be back! LOVED Whitby!!

Laurie

4 months ago

Overall a lovely venue, very clean and super good location. However, upon booking, we had to pay a non refundable damage deposit which we were unaware of so weren’t too happy - either £25 nonrefundable or a £500 cover which was refundable… additionally they were very strict about checkout times and appeared at our door within 10 minutes of 10am, which felt very rushed.

Debbie

4 months ago

Beautiful apartment. Great location

Danny

5 months ago

Fantastic location and lovely apartment on the whole. Frustrating paying a cleaning fee and also a £25 damage waiver. No shower gel in the apartment and also the cutlery was lacking even though there were only 2 of us staying. Would stay again due to brilliant location.

Julie

5 months ago

Great place to stay, very clean and modern. Communication from the host was exceptional. Really enjoyed the stay

Martha

6 months ago

Unfortunately, whilst staying here we had no working heating or hot water until the following afternoon, meaning we spent the majority of our first night and only full morning, trying to sort the issue, really dampening our visit. There were also issues with nails sticking out in furniture seats, faulty light and dirty glasses/plates/utensils. I raised our concerns at the time and after our stay, requested a partial refund in light of these issues, through both air bnb and host and stay directly. I have received very little communication and 11 days on still not received a resolution. I understand some issue can’t be helped, but the handling of them after can be and I have been really disappointed with their response. I hoped it would be resolved prior to me writing this review, so I could make a positive comment on their handling of the issue, but they haven’t. Hopefully they will finally respond with the partial refund of the £92 I requested and can reply to this comment if so.

Michael

7 months ago

Would have been even better had there been some cleaning materials in order that I could have wiped down kitchen and bathroom before leaving. Also a vacuum cleaner would be useful. A bit miserly on the provision of tea, coffee and milk only enough for two cups of each.

Emma

7 months ago

Lovely apartment with good view of the Abbey. Easily accessible for the harbour, old town and all areas of interest in Whitby. The bathroom light is on a timer which is very annoying as it constantly turns off when you're in the shower. Our experience was ruined at the end as the 'helpful' guidebook and message sent via the Airbnb inbox stated that checkout was at 12pm, however about 9am we got a message telling us to vacate at 10am. Whilst polite in their responses Host and Stay did not accept their error, despite seeing it in writing, and told us we needed to leave straight away and then threatened to charge us for late check out. Really poor customer service so I'd recommend triple checking what time they would like you to leave in case they spring an earlier time on you

Helen

7 months ago

Great apartment, close to the centre and everything was great inside. mega bed, really comfy. shower great too. will defo stay again

Louise

10 months ago

Great location and comfortable accommodation.

Jack

10 months ago

Don’t think about it, just do it! Perfect property in a perfect location. Everything was in walking distance and were definitely spoilt for choice! Will be returning in the near future!

Joanne

11 months ago

Great place to stay in whitby. Near to everything. Clean and welcoming flat. Only one downside that it takes over a week for £250 deposit to be returned.

Katherine

11 months ago

The location was fabulous, in the neighborhood atop the hill in Whitby. The flat was very nice, clean, and mostly well-stocked. There were a couple of things missing: hand soap in the bathroom, washcloths, curtains or blinds in the hallway, and a blanket (only the duvet on the bed). The freezer had been left open and the resulting ice buildup made it unusable. Additionally, the listing does not mention that the flat is on the third floor. The staircase is steep and musty (there was a note mentioning a recent leak). Anyone with mobility issues would not be able to stay here. There was some conflicting information (that is supposed to be fixed) about check-out time but at least the host company was responsive. Be sure to make note of the required security deposit that is not included in the booking price. Overall, despite several hiccups along the way I still greatly enjoyed my stay here.

Sharon

1 year ago

Fantastic view of the abbey from the lounge window. Lovely and modern look with some “old style” features in keeping with the house. Lovely comfy bed! Plenty of room for us and our 2 dogs.

Deborah

1 year ago

Great place to stay in the centre of Whitby

Richard

1 year ago

So happy we stayed at Abbey Hus. Beautiful flat with everything we could need. Perfect location, close to everything we needed in Whitby. Great communications- responded straight away when we had any queries. Will definitely be staying here again.

Ben

1 year ago

Brilliant location and really impressive, stylish apartment! We LOVED Whitby and found this to be a great base for our short visit - fantastic view of the Abbey from the living room window. Parking is simple enough and you’re provided with a visitors scratchcard pass for use in “W” zones - we found the closest of these zones to be very busy for the majority of the time, so used a paid car park 4-5 minutes from the apartment at a somewhat reasonable £8 per 24 hours.

Eleanor

1 year ago

Nice clean flat, in a great location.

Alison

1 year ago

Perfect stay at Abbey Hus. Clean and tidy flat and great location. Would highly recommend and definitely stay again

Sam

1 year ago

This was a nice place to stay for my wife and I and our baby boy. It wasn’t perfect for the baby due to the hard surfaces in the main area making it difficult to find a safe place to put him, but that was in the description so wasn’t the fault of the host. A couple of small gripes- the bin under the sink wasn’t emptied from the last guests. The apartment didn’t have many supplies and we had to go out to get some kitchen sponges and bathroom supplies. And the bins at the end of the alley were full when we got there. Otherwise it’s a nice apartment in a lovely area of a lovely town. Communications were fast an excellent from the host. Many thanks

Rebecca

1 year ago

Beautiful, spacious, well equipped flat in a perfect location. Very, very comfy bed! We had a great time - thank you.

Marilia

1 year ago

Beautiful flat as described in photos, we love the decor but it was not clean at all. Carpet had not been vacuumed and worktops had not been wiped. Walls and ceilings are paper thin, you can hear everything. Not accessible at all if you have a pram or are disabled. Stairs are very steep and narrow so it’s very difficult to get luggage in and out. Great view out of the kitchen window if you can see passed the bird poo and excessively dirty windows. Such a shame we left a night early because of the noise from the flat below and above.

Dan

1 year ago

Lovely place, exactly as it looks in the pictures, with a great view of the abbey on the hill! Plus lots of cafes close by, and only 5 minutes into the heart of the town, pubs etc. Bed super comfy too, and a spacious shower. Kitchen was clean and living room is huge.

Dan

1 year ago

This was a lovely retreat in a busy seaside town. The clean, uncluttered, yet comfortable setting was quiet and restful. Away from the noise and bustle of the waterfront, yet easily within walking distance of everything we wanted to see and do. The kitchen made it so we didn’t have to go out for every meal and the living area was just right for relaxing after a full day of hiking and exploring the town. The bed was very comfortable. Only slight downside was that the water in the shower wasn’t warm at all, but maybe that’s just a British thing. Also, finding parking was a bear. But that’s more about Whitby itself than this place in particular—parking is at a premium. But once we got there, we never moved the car. There really is no need for one unless you want to tour the countryside, but even that can be done on foot as the Cleveland Way runs right through Whitby. Strongly recommend as a place to spend some time in this town.

Alexander

1 year ago

Nice flat with great view of the abbey

Adela

1 year ago

Super lovely flat, located within a walking distance to the centre of Whitby, on a really cute little road too. The whole process of check in and out was super easy and we were provided with scratch card permits to park on the street. Finding a parking spot close by wasn't too difficult either.

Rebecca

1 year ago

Beautiful flat and fantastic location! We were able to step outside to restaurants, pubs, and shops. We were a short walk to the ocean and town centre. The host was extremely helpful and responsive. We highly recommend! Thanks for having us. ☺️

Jenna

1 year ago

Beautiful space with gorgeous views and everything you could need. Flat was clean and homely. Parking is easy if you don’t mind a little walk. Lots of recommendations for things to do and places to eat/visit which was very helpful. Would book again. Not suitable for anyone with accessibility needs/issues using stairs as stairs to top floor apartment are narrow and windy. Also difficult to unload from vehicles outside the property.

Jordon

1 year ago

Great stay

Andy

1 year ago

Beautiful little apartment in an excellent location. We loved our stay.

Ebony

1 year ago

Great location. Walls are thin so can hear loudly when next door walk in / leave. Sofa isn’t the most comfortable and could of done with a proper coffee table but it was beautifully decorated, very bright and clean. Equipped with everything you need. Would stay again

Wayne

1 year ago

Fantastic location, no parking but lots of car parks nearby. Clean and bright rooms. Only issue is bedroom window needs some attention as it's unstable and letting a draft in. But overall great and will be back

Jayne

2 years ago

Amazing accommodation and everything we were expecting would definitely stay again and highly recommend

Rachel

2 years ago

Good stay, easy check-in and great location. Carpets need changing, but the apartment was otherwise clean

Vicky

2 years ago

Amazing place for a couple, beautifully decorated and an ideal location!

Anna

2 years ago

Quite disappointed with this apartment. On entering the stairs up to the flat the carpet was missing which made the steps quite dangerous, it also smelt really damp. The flat is nicely decorated but there are big stains all over the carpet from the hallway right through to the bedroom. The windows in the bedroom and kitchen don’t open and it was boiling while we were there so that was a bit of an issue. The shower doors don’t close properly so water goes everywhere and there’s no where to hang wet towels or anywhere to really put clothes away. No bedside tables or lamps. A glass was broken and generally the place needed some TLC. Great location although parking was an issue. Could be a really nice place to stay but was overpriced for the condition of the flat.

Shae

2 years ago

Nice apartment, included everything needed for a few days away

Saffron

2 years ago

Beautiful place! So central and had absolutely everything we needed!

Hannah

2 years ago

Thank you so much, we loved it

Sam

2 years ago

Amazing stay would recommend to anyone going to Whitby.

Richard

2 years ago

Had a really nice stay, place was easy to find and a great location for all Whitby has to offer. Would stay again. Thanks

Claire

2 years ago

Stay started really well - lovely location and apartment has everything you need. Rang the company for instructions on parking. They talked me through it so Parked the car and left it at that. On the first morning, we woke up to a leak from the tap in kitchen. Rang company to report it. Nobody came to fix it in our stay so we spent the time emptying the pan we put beneath it and cleaning up spillages. Bathroom light is on the most sensitive timer so it is just on the duration of the stay - it flicking on and off in the night is really annoying. Finally, on the morning we left, had a £50 parking ticket on my car despite me following their instructions step by step. Rang company who admitted they should have given me a different parking permit but followed up with the fact they’re not liable to parking charges… so basically, pay the £50 yourself despite it being our mistake. Really disappointing. Wouldn’t recommend.

Steve

2 years ago

Great location, very clean and tidy ideal for a couple to have a great break

Charlotte

2 years ago

Great place, very clean & central. Would recommend to friends and family.

Jonathan

2 years ago

Very modern, ideal location. Few minor things to fix such as the bedroom window seal.

Cian

2 years ago

Great place to stay!

Georgia

2 years ago

Where to start with this one. Was looking so forward to staying here as the pictures are beautiful.. it’s obvious it’s quite a new apartment. Well! I got there and check in was good, key safe to the property… great location short walk to the shops. Comfortable bed nice spacious lounge. However woken up each morning at 8:30am by work men in the neighbouring apartment (which was also owned by host & stay as I saw the vans outside) bang bang screwdriver going on and off. Every utensil in the kitchen you could think of.. yet no cutlery?! The window in the bedroom was broken… which meant there was a constant draft on one of the windiest nights. It didn’t help the bedroom door didn’t shut properly so this was rattling all night. And then to top it off.. the lights in the bathroom were on a sensor which was constantly flicking on and off on both nights keeping us awake with the light flooding through the cracks in the door frame. I honestly feel like I am writing a novel with the descriptions but it’s very disappointing when you are paying £100 a night!!! Also £50 cleaning fee for what? The cream carpet throughout was filthy! Will not recommend to anyone and will not be staying here again. I usually like coming back to the apartment at the end of the day but we stayed out as much as we could.

Kristy

2 years ago

Great place

Andrew

2 years ago

Nice modern apartment looks very new. Not really anywhere to hang clothes or storage for case or bags . A little dusty but nothing too mayor Stairs to the apartment are very steep and smell damp. Fabulous location straight on to one of the main streets in Whitby great view of the abbey

Chloe

2 years ago

Lovely place in a great location.

Patricia

3 years ago

Nice flat well equipped in a good central location. Concerned about lack of ventilation in lounge.; there was no opening window. Also having no curtains or blinds at the lounge window made us feel a bit exposed.

Bethany

3 years ago

An excellently located base for a Whitby adventure. Clean with an extremely well laid out kitchen so you can properly cook if you want to. Parking permit allocated for your stay, I hopped out of the car on Flowergate and ran up to the apartment to pick it up so we could head out and park up in Zone W straight away. We found a space after a 5min drive around; I’d also recommend downloading the Zone W map for ease.

Faye

3 years ago

Lovely little apartment and great location. Would definitely stay again.

Brittany

3 years ago

Great central apartment with stunning views of the abbey on a clear day. Super modern finish and so comfortable. I couldn't get over the location and design of the place. It's spectacular!

Alex

3 years ago

Nice place, good location

James

3 years ago

The place was furnished to a very high standard and was very comfortable for the 2 nights we stayed. The location was great with lots of local sights in walking distance. I would highly recommend this place to anyone who would be after a short stay to enjoy the delights of Whitby.

Chris

3 years ago

Décor, fixtures, fittings, etc. all high quality and exactly as you would expect from the photographs. Location is excellent with Botham's bakery just up the road and Silver Street Fisheries in the next street - both highly recommended. And of course the views of the Abbey that change with the weather and time of day. Only downside is the lack of access to a dustbin outside the property, which may leave you looking for somewhere to dispose of your waste once the inside bin is filled.

Christa

3 years ago

Nicely designed flat in a good location for central Whitby. Perfect view of the Abbey from the living room. Clean and tidy with all amenities as advertised, and all check-in details were straight forward. Highly recommend. Christa & Bryn

Lauren

3 years ago

The apartment was exactly how it is pictured very clean and modern however, due to being the first people to stay there were a few issues and the apartment was lacking some finishing touches ie ( blinds in the front room, rug) There was no parking scratch card provided in the apartment and after asking for one and being told this would be dropped off early in the morning it still hadn’t arrived. Internet was also intermittent as well as the sensor in the bathroom flicking on and off through out the night . Location is perfect super central and close to local amenities. Issues raised were taken on board by the letting company.