Jannie

1 month ago

Very modern
Lovely set up
Great bedrooms with en-suite facilities
Comfortable mattresses with nice fresh linen

Carpets are in desperate need of cleaning - just a few minor details such as cushions need washing and refilling then it would be excellent
Hallway on the run up to the apartment is a bit grim - needs pictures rehanging that is in the floor - great amenities in the apartment - there was nothing that we needed to buy!

Chris

1 month ago

We booked The Waves as a first trip away for our 3 month old, also bringing our dog and grandparents in tow. The property is in an ideal location on the West Cliff with easy access to the west pier and beyond. We visited in October so we had no problem using disc parking on the Royal Crescent, but there are a number of reasonably priced car parks nearby. We made full use of the property's open plan kitchen/living room to make food, play cards and watch films, and it was a perfect first trip away for us all. We will definitely come back!

Danielle

2 months ago

The Location of the apartment is very good. The layout is nice and it is spacious.

We were 3 adults and the place is designed for 6 people however its not well stocked - not 6 glasses/cups etc. The balconies were littered with cigarette butts and seagull poop. The apartment wasn't ready on our arrival. The entrance and hallway is quite dirty and disorganised.
All of the parking close by is paid by meter and can work out quite expensive.
The Host company lack professionalism. Watch out for hidden costs - they won't send you the check in details until you've paid a £250 breakages deposit which is partially refundable - they keep a £10 admin fee! They also sent us a special offer to extend for a night. I replied to the message which they said they never received. We took them up on the special offer and they added another £10 "admin" fee. They also wanted a 2nd payment for accidental damages/ breakages etc.
My final complaint is that I had to call up again on the day of arrival as, even after payment, they still did not send me the details for check in. I then received 10 messages over the 3 days with the requested information.
I wouldn't use this company again. I don't like to feel deceived. They seem to have a monopoly of rentals in this area

David

3 months ago

Great location and really well appointed.

Cleanliness could have been better. Cobwebs everywhere. For the price we paid I expected first class.

Lynsey

4 months ago

Great location, and probably the best views in Whitby. The balcony’s are the best feature. Bed linen was lovely and beds are very comfortable.

Carpets are very dirty, and the balcony furniture is rusty and could do with being replaced. We had to clean the tables and chairs before using them. Shame when this is the best feature.

Michelle

5 months ago

Great location, lovely sea view and spacious apartment.
3 good sized bedrooms, 2 ensuites and 1 main bathroom. Clean but as other reviews previously mentioned- some old stains on carpet. We have had a good time and felt overall, good value for money.

Wendy

5 months ago

The sea view and having a balcony.

How dirty the place was, I cleaned all the tables because they were really dusty and dirty, there was salt and pepper on the place mats. The main bathroom toilet seat was wobbly.
The carpets were stained, the walls dirty, the marks came off when wiped with a cloth so couldn't understand why cleaners hadn't done this. Skirting boards and the fake plants were thick with dust.

Tiziana

5 months ago

Although the location was excellent and host accepted dogs, we found carpets badly stained and not fresh smell. It would be more hygienic to have hard floors. Our first night we had the downstairs bell constantly ringing with people trying to check in and unable to do so due to poor check in instructions. The kitchen I’ll equipped for 6 adults. We had 3 wine glasses 3 tea spoons, 5 forks and one dessert fork and only one pan and one frying pan that would work on induction hob. The chairs and table on the balcony had not been clean probably since previous season and the floor was covered in bird poo. The bedrooms were fine but once again the carpets not so good. The showers had no safety grip and very very slippery and dangerous. The entrance to the building was unkept and the staircase rail on the way up was filthy. Also the week before getting there we were asked to lay a non refundable £25 for damages based on that we thought the place was pristine and it wasn’t.

Lynsey

6 months ago

Great location, good size apartment for our family. Loved the balconies to watch the sunset. En suite bathrooms a real bonus.

Apartment could do with some TLC. Very worn carpets. General cleaning not up to scratch. Dirty cutlery in drawers and dirty towel left in bedroom

Lisa

6 months ago

Cleanliness, dirty

Diane

6 months ago

Ideal position with good facilities. Especially liked having 3 bathrooms for 3 bedrooms.

The balconies and the balcony furniture were dirty. The chairs rusty and a little unstable.
There were very few instructions for white goods. There was a frying pan provided which was not compatible with the hob.
The amount of stairs. Too many for the age of the group

Emily

6 months ago

This was a really nice place for 3 young couples to stay. The view was incredible, the beds were very comfy and bedrooms were really clean. The biggest let down was that the exterior of the building looked like it needed a lot of TLC, with bird poo covering all the windows it meant you couldn’t properly look out at the view without going on the balconies. Considering this apartment is owned by a company, we’d expect the windows to be cleaned too. Previous comments from other reviews such as the pans and dirty carpet have not been resolved. It could easily have been one of the best places we’ve stayed if those issues were amended.

Jade

8 months ago

The sea view was incredible and location was 5 - 10 minute walk into town.

The furnishings were very worn, the carpets although hoovered were very marked and dirty. Overall the cleaning wasn’t great and not convincing that it had been cleaned. The sofa had bits on it, the cupboards had sugar/bits in them.

Adrian

8 months ago

Spacious rooms with en-suites in 2 of the 3 bedrooms, amazing views out to sea from the balcony. Clean and the apartment had everything we needed. Loved the open plan living area with stunning views. The location at the top of West cliff was fab, short walk into Whitby.

The waves is up 3 flights of stairs, so a watch out for anyone with any mobility challenges. The balcony and windows could have done with a more thorough clean before we arrived but we went early in the year so just after winter.

Rachal

10 months ago

Location was great

Wasn’t unclean, but could have been slightly better- grouting etc needed attention, pots needed re cleaning before use

Meg

10 months ago

Really good location with fantastic views. Great little spot!

Lauren

1 year ago

Great communication. Feel there should be more of a write up on Airbnb so it is clear you are renting from another company not an individual like most of my Airbnb experiences, and that there is an additional deposit which is not mentioned.
Great accomodation, easy to find. Ideal for exploring Whitby. Would not recommend for those with limited fitness/physical ability as lots of stairs up to the apartment.
Three double rooms all with comfy beds, two with ensuite and one with a balcony. Handy family bathroom with shower over bath.
Could tell it was the end of the season as the places was looking tired. Carpets throughout could have done with a shampoo. Unfortunately one of the ensuite bathrooms had a terrible smell upon arrival, this was resolved by ourselves tipping boiling water and cleaning fluid down the drains. This resolved the issue however not a great start and gives the impression the company do not maintain the property how an individual host would for Airbnb.

Waddoups

1 year ago

The view was amazing. Loved the open plan living. The rooms were a very generous size.

Could of been cleaner. The front safe box was really hard to close.

Emma

1 year ago

Had a lovely stay. The property was in an excellent location. Had every thing you needed. Beds were super comfy.

Nothing

Higgins

1 year ago

Perfect location

Very modern

David

1 year ago

Would book again

Josh

1 year ago

We had a great stay at the Waves. Good location and well furnished.
Also, be aware that you need to pay a deposit to a third party before they accept your stay.

Alannah

1 year ago

Beautiful and safe location, view from the balcony was superb, everything you needed in an apartment, shower was also lovely, I do think the carpets need a clean in the living room but that would not put me off as I know the apartment is pet and child friendly. 10/10 would reccomend.

Sabrina

1 year ago

The 1 star is for the beautiful view. The general cleanliness of the property was appalling. The flat itself had a damp dog odour which wouldn’t leave even when sprayed, units had tea stains, carpet was massively stained, beds and sofa were untidy, windows smudged, rubbish left in toilet bins, carpets not hoovered and marks and chips on all walls accompanied with spiders. Host were extremely polite and responsive and offered to clean again, however, we had already come in and cleaned the property. I didn’t expect to have to do this when coming for a holiday.

Michelle

1 year ago

Brilliant location and lovely apartment.

Danielle

1 year ago

Perfect location right next to the jaw bones and over looking the sea. We were lucky enough to sit on our balcony and watch a couple of dolphins within an hour of checking in! We were given parking permits to use during our stay but you could use the pay and display (on street parking) for just £6 a day anyway. 1 word of advice if you’re planning a trip to Whitby and want to eat out in restaurants on an evening - make table reservations well in advance and don’t expect to be able to just walk in off the street. We would highly recommend Pizza West that is a stone throw away from this apartment - really tasty! Our kids loved how close we were to all the fun - mini golf, trampolines, splash pool, motor boats and go karts are all on the same street. We loved it here and would love to come back.

Jones

1 year ago

we loved the location it was very convenient , the views are breathe taking , very spacious enough beds for 6 people.

the cleanliness - place wasn’t cleaned properly for us on arrival , the dishwater reeked was full of old plates from the last people that stayed , food bits everywhere and the trash not being taken out :( there was stains on the bed and pillow sheets so I felt uncomfortable as I like things clean

Simon

1 year ago

Lovely accommodation. Great location. Excellent host.

Jeff

1 year ago

Fabulous apartment in a great location. Great communication with the host and stay team.
Everything was excellent. Just a couple of minor things. The hobs only work if you actually place the right side saucepan on them otherwise they just keep flashing and the check out time in the instructions states 1200 which is incorrect as it’s actually 1000.
Can’t wait to return again soon!

Louise

1 year ago

Great location and well looked after. We had a lovely weekend and will definitely be back soon!

Will

1 year ago

Overall, the place was fantastic. it had a lovely view, the location was amazing, right by the beach and a nice walk into town.

Cynthia

1 year ago

This Airbnb is all about the incredible sea view, sunsets and proximity to everything worth doing in Whitby. Its balconies and location make it worth the money, especially if you get the weather we did.
Downsides included contacting the host to find out what type of coffee maker was on site and never getting a substantive reply (it’s a French press, btw), trying to cook breakfast on the day we climbed up to the Abbey and having to sift through the many pots and pans in the kitchen until finding the singular pan that worked with the induction hob, and having screws and a wire exposed in the family bathroom where a shaver/mirror must have once been positioned. Oh, and bring your own supplies as the host is stingy with dishwasher tablets, kitchen & loo roll, tea towels, soap, etc.
These were the bits that kept our stay from being absolutely perfect.
Upside, the place was clean, well appointed (aside from the pans) and comfortable.

Scott T.

1 year ago

First impression not great, with lots of dark marks on the white stairway walls. Great location and views, spoilt by lack of basic cleanliness; on arrival we saw dirty toilet in main bathroom with faeces in the pan, filthy carpet throughout, filthy table and chairs on balcony, visible wiring where a mirror should be on bathroom wall, cob webs in bedroom. Kitchen was clean but really difficult to open freezer drawers due to ice build up. Sad that this could have been so much better and more comfortable for all our family. For the price paid, it really needs to be cleaner. I tried calling the mgt company on the Friday morning, no answer but I left a message but nobody called back. I’d also look at adding a couple of beer glasses in the cupboard.

Helen

1 year ago

6 Adults, 1 Toddler and the dog stayed at this apartment. Ideal location for us, the beach on the door step and only a ten minute walk into town. Easy to find and plenty of parking opposite the apartment( £9 for 24hrs) although they do provide one parking permit for your stay. The apartment was fine for us, there were a few issues which have been pointed out in previous reviews and still haven't been rectified but they didn't spoil our stay. Communication from Host & Stay was very good, always a prompt response.
Lovely food at the Pizza West and we enjoyed our first visit to Whitby.

Bunny

1 year ago

what a stunning place with breathtaking sea views and wonderful patio balconys outside one bedroom and the main living area too. Location could not have been better we were lucky with sunshine every day and my daughter swam in the sea! i jad amazing beachfront jogging too - we explored and walked, gorgeous old town and seeing the Abbey. We got boat rides every day (only £5 pp for a 20 min ride and even saw dolphins!) we ate out once a day then really enjoyed chill time of an evening snuggling with netflix films and ordering a local Dominos pizza!! Highly recommend the Magpie for fish and chips eaten overlooking the harbour. Lovely high spec kitchen - the issues I had were minor and got swift response from Ryan at Host and Stay - I suggested providing more than one dishwasher tablet (I stayed for 4 nights) would be wise. Overall a superb stay thank you x

Michael

1 year ago

Amazing apartment with stunning view. Will definitely be returning.

Carl

1 year ago

The entrance and all communal areas were very dirty and unkept and the whole apartment itself was not clean, walls had scud marks and dirty stains on them and plaster split and cracking on each doorway in the apartment. The grey carpet was very dirty and needed at best a good clean or replacement and the walls everywhere were in need of painting. We had 1 saucepan and 1 frying pan to use to cook for 4 people as the new ones we found were not compatible for the induction hob ! The kitchen tongs only had 1 end to grip food so not usable. Baring in mind this is the start of the summer season and the high price we paid for our stay it was not acceptable and not worth the money we have been charged.
Also having to pay a separate charge for an insurance cover to host and stay after payment to Airbnb is not acceptable.
We would like this feedback taken onboard and a refund of the holiday total back as we paid over £1100 and the apartment was not up to the standard expected.

Andrew

1 year ago

The apartment is in a good location overlooking the sea. In summary I didn't feel that it was great value for money, £590 for two days, but it was convenient and comfortable and quite modern. There was a bit of maintenence required, large gaps in the door frames and a mirror in the bathroom had been removed iexposing the wiring (made safe). The main issue I had was after booking the company contacted me for a £250 deposit that I wasn't expecting, and then for this there was an admin charge of either £10 or a deposit waiver that they tried to push on to me for £25. If you don't pay either of these they will cancel their booking with you. You need to be aware of this. I ended up paying the deposit which was returned to me withing a few days of leaving the apartment. The £10 admin for this leaves a bad taste tho.

Tracey

1 year ago

superb location, clean modern apartment..perfect thank you!!

Jane

1 year ago

excellently appointed apartment. lovely design. we loved the balconies. 2 en-suites and a separate bathroom. 5 min walk to harbour. ideal for a short break.

might not be ideal for people with mobility issues

Elizabeth

1 year ago

perfect location for seeing whitby. Cliffs and beach below, view out to sea and coffee shop open till 7pm just outside!

Nothing.

Anonymous

1 year ago

The location was amazing ! The layout and the size of the rooms , the balconies being an added bonus and three bathrooms

Nothing

Josie

1 year ago

Beautiful modern apartment just a 5 minute walk from town. Sea views are absolutely stunning with a takeaway cafe just opposite. Would highly recommend.

Beverly

1 year ago

.

Roger

2 years ago

Excellent location! Convenient for town and sightseeing. Good parking. Balcony!

Corkscrew was broken so could not open wine bottle properly
Tape round one of pictures on wall in living room was coming off
Carpets need a clean in general living area
Stairway walls need painting

Debbie

2 years ago

the views!! the bedrooms and location

the stairs were a pain if I had to be picky but wasn’t a big deal

Ed

2 years ago

Warning to Airbnb: ‘Host & Stay’ require a £250 deposit to paid beforehand and don’t refund it until up to almost 3 weeks after your stay. Never seen this before on Airbnb.

The places itself looked dirty with loads of scuff marks on the white walls. The balcony had not been cleaned. The photos make it look better than it is.

We won’t be coming back.

Sharman

2 years ago

views

dirty hallway and staircase

Sam

2 years ago

Really lovely apartment with good balconies to enjoy the view!

Stephen

2 years ago

location was amazing - nice and modern

Sharon

2 years ago

the location was brill

some plumbing issues

Emma J.

2 years ago

Great location for everything in Whitby. Lovely views and well thought out apartment. Everything you needed for a pleasant stay.

Stephen

2 years ago

great views. good position. comfortable beds and accommodation.

nothing

Kieran

2 years ago

It was very modern and they bed in master bedroom was very comfortable

It could of been cleaned better. Skirting boards was dusty and carpets not been Hoovered properly

Birgitta M.

2 years ago

We stayed at The Waves in Whitby for a week. The flat is as close as you can get to the beach with wonderful views from the two balconies. Kitchen is well equipped. The two largest bedrooms are good sized doubles, but the third bedroom is very small. It has a double bed, but would be more comfortable as a single. But it is well appointment and I would highly recommend it.

Shelley

2 years ago

Has the potential to be great!!

Leigh

2 years ago

Wonderful property, great communication and a lovely visit to Whitby

Jane

2 years ago

Lovely apartment in fab location. Modern interior, very comfortable beds, nice bathrooms and pleasant sitting areas. We had good weather, so particularly enjoyed the balconies (and had fantastic view of dolphins one day!). Had thought that parking might be a hassle, but wasn't - plenty spaces really close if you were happy to pay or a short walk to free areas.

Janette

2 years ago

Amazing views, good facilities, comfortable beds, all in all, Excellent & can Highly Recommend 👍

There was nothing to dislike, hallways could do with a paint but we were not staying in the hallways 😂

Craig

2 years ago

gorgeous views

nothing!

Lee

2 years ago

Excellent stay right on the coast. Excellent views, and very clean and comfortable accommodation.

Jessica

2 years ago

We had a fantastic stay here! Best views in the whole of Whitby! It’s a stunning location with views of the sunset on an evening. I’ve stayed in different hotels in Whitby before but this is far superior!
The flat is lovely and light and modern. The open plan kitchen was great with lots of space in the kitchen. We would definitely stay here again!

Christine

2 years ago

Hi apartment was lovely , fantastic location & views from the balcony amazing. Well equipped kitchen. Good size bedrooms and bathrooms

Shaun

2 years ago

N

Alice

2 years ago

Amazing place and location! Good amenities, modern flat and beautiful ocean view. Would reccomend staying here!

Lana

2 years ago

Apartment was lovely and I cannot fault the cleanliness of the bathrooms etc however I was disappointed with the poor condition of the carpet within the living room and hallway. The carpet was heavily stained and it made me feel uneasy about my 5 year old running around with bare feet. Not what I would have expected for the price of the apartment.

I did report this as part of my first impression and I was contacted swiftly by host & stay who assured me this would be rectified on the next clean.

Overall the rest of the apartment was spotless and the kitchen was adequately stocked with the essentials. A nice touch of having a pint of milk in the fridge on our arrival. The beds were clean and comfortable and having Netflix on both TV’s was great. The carpet issue aside we had a lovely stay.

Hannah

2 years ago

Lovely apartment, stunning views and ideal area, not too far to the centre.

Natalie

2 years ago

Loved our stay! Thank you x

Benedikte

2 years ago

The size and style of the apartment and the stunning views of the sea plus having access to balconies made this a great place to stay, at this time of year. We particularly appreciated having 3 bathrooms, as we have teenagers who need their own space. Well laid out and has everything you need. Best place we have stayed in Whitby. Yes it cost a bit more but you get what you pay for!

Sue

2 years ago

A fabulous apartment , perfect location for exploring Whitby. Amazing sea view and close to several excellent cafes, bars and restaurants. Would highly recommend a stay !

Deborah

2 years ago

Great location, amazing views, especially from the balcony, comfy bed, great tv and Wi-Fi and everything you could ask for in kitchen utensils. Bathroom to each of the 3 bedrooms with linen and towels provided.

Jessica

2 years ago

Really great location, parking is really close by with a 2 day scratch card and Host and Stay were extremely helpful advising of all other nearby car parks as we had 2 cars. Lovely views and bedrooms are all great. We had a party of 4 adults and 1 toddler and found there to be plenty of space. Fully equipped kitchen was really helpful and we would definitely like to stay again! Really enjoyed our stay thank you

Beverley

2 years ago

Lovely apartment with stunning views, plenty of room for 3 couples.

Tracy

2 years ago

excellent location. comfortable beds. fantastic view over coast

only 1 parking scratch card provided -. perhaps another parking voucher

Paul

2 years ago

This is a really nice place with great views over the sea. Scrupulously clean and well appointed, it was a great base for 3 couples to get together, relax and explore Whitby. Great communication from the host from booking to check, very happy to recommend.

Reece

2 years ago

Great location, issues with doors not working when checking in. But lovely apartment if you’re happy with the price 🙂

Stephen

2 years ago

Lovely apartment, modern clean and tidy with all facilities provided, great view of the sea and Whitby bay, very coinvent for access to town and harbour

Rhian

2 years ago

Great location….best spot on the balcony for morning coffee watching the waves
Modern, clean and lovely

Dominic

2 years ago

Location, decor, balcony, facilities were all great. Parking out of season is super easy. Whitby is such a great place to visit and this accommodation is very happily situated.

We weren't informed that remedial works were taking place on the outside of the property. Scaffolding was erected up to the height of our accommodation. This was disappointing.

Dean

2 years ago

Wonderful location, perfectly clean, well appointed and a thoroughly enjoyable stay in Whitby! Highly recommended.

Alison

3 years ago

Lovely warm flat in a great location. We had no problems parking on the road outside (free November- February). Also recommend Whitby Wok for takeaway, Pizza West nearby and of course the Magpie Cafe.

Roger

3 years ago

Proximity to the town and it's restaurants.
High quality of the apartment and furnishings
Very quiet
Lovely view from apartment and balconies were a bonus
Very comfortable beds

Nothing!!

Sarah

3 years ago

a really good location, right on the sea front. lovely decor, really clean and all the amenities you need

Kim

3 years ago

Great location, great views perfect for 4 adults who wish to explore Whitby & surrounding area

Randeep

3 years ago

Great place with amazing views.

Valerie

3 years ago

Lovely apartment great location and view. Whitby didn’t disappoint

Laura

3 years ago

We had a fantastic two nights stay at The Waves. The apartment was very stylish and really clean.
We loved the balcony with sea view, the location is fabulous.
We slept in the main bedroom with balcony and the bed was really comfortable.
Can’t fault anything! Hope to come back soon.

Elliott

3 years ago

Everything about the flat was exceptional and nothing could be faulted. Comfy beds, fully stocked kitchen utensils and a lovely living area.

Karen

3 years ago

Very modern well equipped apartment. Excellent location, balcony’s a bonus. A lot of attention to detail, would return.

Judith

3 years ago

We had an enjoyable break at this newly refurbished apartment. but we thought it was expensive.
Climbing the stairs to 2nd floor a challenge especially when loading unloading

Mark

3 years ago

Immaculately clean, and modern flat in good location, with great views

Caroline

3 years ago

Beautiful apartment. It is on the expensive side but worth it - you get what you pay for. It has a very luxurious feel with lovely furnishings and well equipped kitchen. There is even a telescope to make the most of the spectacular view from the balcony. It was spotlessly clean on arrival with an easy check in. Would definitely return for another visit.
Highly recommended

Brian K.

3 years ago

Very efficient experience.

Lan

3 years ago

Excellent sea view !!!

Scott

3 years ago

Great property, really spacious and well furnished. Fantastic views and location. We stayed with our toddler (you have to take your own cot) and there was plenty of room for her to play on the inevitable rainy day.

Michael

3 years ago

Excellent apartment that is really well appointed, with great sea views plus the sunset. Would happily stay here again

Mark

3 years ago

Really great apartment. Clean and modern with amazing sea views and two balconies perfectly facing the sunset. Perfect

Rebecca

3 years ago

We had a wonderful stay at The Waves.
Communication before our stay was first class.
The location is excellent- far enough away from the really busy town to enjoy peace and quiet (especially on a bank holiday weekend) but super easy to get there too when you want to.
Beautiful views from the balcony!
The apartment is clean, modern, comfortable and exceptionally well equipped with everything you need. We were a family of 5 with 3 teenagers and it was plenty spacious enough for us.
The little extras, like milk in the fridge, coffee pods and dishwasher tabs make all the difference too.
The only slight inconvenience is that there is no parking, but we managed to find free parking less than 10 minutes away, even on a busy bank holiday weekend, and we were able to pull up out front to load/unload.
Overall we couldn’t fault our stay and would highly recommended.

Claire

3 years ago

Great modern apartment, lovely to have the balconies. Great location with amazing views. Lots of little extra touches making your stay easier and nicer. Overall would definitely recommend.

Cristiane

3 years ago

Impeccable flat with amazing views. Super comfortable beds, functional layout of the rooms and all seems to be brand new. The communication with the hosts were super great, and we had an wonderful time with a couple of friends and our 2 kids.
The parking is in the street, but there is plenty of paid parking spots nearby - and it's 5 mins walk to the pier or to the west cliff beach lift. The flat is in the 2nd floor and there is no lift - good exercise climbing the stairs :) We'll definitely will come back again :)

Hannah

3 years ago

Lovely stay away by the coast. Apartment in great location and beautifully presented.