John

1 month ago

plenty of hot water

lack of everyday material took a full week before anything was actioned after 5 emails. it had 1 teatowel, 1 dish cloth, less than 5mm of washing up liquid, no clean sheets and only 2 dishwasher tablets, this had to last 2 weeks.
The pictures didn't show the true condition of the property

Rebecca

3 months ago

Absolutely appalling. The cottage is dirty, smells musty and needs deep cleaning and updating. We left within an hour of arriving. The cottage smelt mouldy/damp, the shower was hanging off the wall, sofa is all stained, kitchen tap was leaking continuously, the blinds in the conservatory don’t open and have mould on them. There are cobwebs everywhere, the fridge and microwave were dirty.
We were moved to another property which was in a terrible area. Host & Stay replied to messages until we complained and to this day we still haven’t received a response. Absolutely terrible service, don’t recommend booking here!

Beryl

3 months ago

Very spacious,nice location

Dripping tap in kitchen,shower in twin room broken off the wall,no oven gloves or dish cloths,lots of rugs which some where a trip hazzard,noisy location because of an event next door,conservatory smelt of smoke,and I didn't like paying £25 to cover any damages,in all the years I have rented cottages I have never been asked for a deposit that I wouldn't get back.sorry but I've stayed in better places with welcome packs,won't be back

Nick

4 months ago

We really enjoyed our stay thankyou. Lovely location and very spacious cottage

Steve

4 months ago

Great location and quirky vibe. Just needs a make over and proper kitchen set up for four people. Bathrooms tired, outdated and damp smelling. Recycling a bit basic. Great television and WiFi.

Lesley

6 months ago

Quiet location tucked away on the golf course. Plenty of hot water and warm.

Kitchen and contents could do with updating. Cleanliness acceptable, but some areas could be improved eg. Oven door, corners of rooms, dusty lamps.

Liz

7 months ago

Light bright and clean with excellent amenities.

Nothing

Michael

7 months ago

No real positives to like about the property.

On arrival the property was cold the bedding felt damp and cold. There was no instructions on how to operate the hot water and heating. The television controls had no batteries fitted in them so operating the tv was very difficult. The showers had no proper control and quite dangerous to use as there was no real control over hot or cold. There was a large bath but no handrail which made it difficult getting in and out of the bath. The cleanness of the property was not up to a standard expected (photo attached). The kitchen was ill equipped with no oven gloves or a hand towel and only one tea towel provided. There was no instructions for waste disposal or any options for recycling. The issue with shower was reported to one of the staff but nothing was done to rectify the problem.

Mandy

8 months ago

Positives were - Lovely, cosy lounge area with plenty of sitting. Kitchen area clean & useful with 2 fridges, main equipment provided. The location in the middle of the golf course was nice whilst having a good amount of shops nearby with a retail park within 5 mins drive. Good location to Saltburn within 5 mins drive. Comfy beds, clean linen & good supply of towels. Powerful shower & nice there were several sitting areas aswell as the main lounge.
Negatives were - the Wifi signal was poor which was disappointing and although there is a log burner - no logs are provided. This would have been handy to know beforehand.

Christopher

8 months ago

very spacious and clean, peaceful surroundings

Amanda

11 months ago

Loved the cottage, private and secluded but near to local towns and Whitby. Lovely walk from the cottage to the coast / beach and easily driveable to Saltburn by the Sea, Staithes and Whitby. Spacious cottage and loved having a bathroom each. Would absolutely recommend and already planning our next visit. Thank you

Adam

1 year ago

Accommodation as described in the listing. Clean, warm, well-equipped. Easy to find and clear check-in procedures.

Anonymous

1 year ago

Lovely property in a beautiful location, the owner was lovely and friendly and dropped by to introduced herself and asked if we needed anything.
The views as you drive towards the cottage are stunning.
I would definitely return if I am ever back in the area.

Olwen T.

1 year ago

Great place, lovely and peaceful, didn’t want to leave. Would love to go again.

Erik

1 year ago

Very spacious, clean, comfortable, well equipped. It was a beautiful place Ro call home base for a few days.

Slight smell of smoke (cigarette/cigar.

Thomas

1 year ago

My family and I wished we could have stayed longer. A thoroughly nice place to stay in a beautiful part of the country.

Ann

1 year ago

Lovely location, great cottage and facilities. So much to do within 10-30 minutes drive nearby. Stayed as a small family of 2 adults and 1 little one and it was perfect. But easily would be enough for family of 4-5 too. Host was lovely on arrival and leaving. Great week away.

Emma

1 year ago

Accommodation was lovely and spacious, and we were warmly welcomed. Thought it was good value for money. We really enjoyed our stay.

Lisa

1 year ago

Really enjoyed our stay here although the property felt like it lacked a bit of love & a cleaner who paid attention to dust & cobwebs in less obvious places. Beds in single room not put together as requested(error from Air BnB communication I think). Kitchen bin had no lid, not sure why this would be deemed acceptable in an open plan kitchen diner?? New bin delivered after seeing owner on day 3. More information about local walks, restaurants etc could be included in the accommodation and old stuff from 2015 chucked out! Water hot & plentiful, but temperature gauge on showers extremely sensitive so you could scald yourself quite easily with only the slightest of adjustments or accidental nudges. Biggest moan was the £10 charge from Host & Stay to pay my deposit against breakages etc - completely excessive & could either pay it or cancel holiday. Not impressed with that!! Despite the not so positive comments, we did have a lovely stay and loved the peace & tranquillity.

Kym

1 year ago

The location was better than I expected if you enjoy some peace and quiet. Tucked away down a hill in the middle of Hunley golf course (not seen with Google Earth!) it's a beautiful spot surrounded by trees. A walk up the hill to the golf club bar 5 minutes!

Initially I had nowhere to hang our washing but Jeannie, the lovely host lady living nearby supplied us with a clothes horse. Nothing too much trouble if you need anything :)

Daniela

1 year ago

The location was great and the building itself was charming, full of quirky furniture and furnishings.

The showers were dangerous because of the boiling hot water which was variable if another tap was used - scalding hot/freezing cold.
Too many little steps and changes of level.
To be fair, the owner (who was lovely and very friendly and helpful) did warn us about both but it was still a problem.

THE WORST EXPERIENCE WAS THE EXTRAVAGENT NUMBER OF EMAILS RECEIVED FROM HOST & STAY - TOTALLY OVER THE TOP AND NOT AT ALL NECESSARY SINCE THEY WERE MOSTLY REPEATING INFORMATION ALREADY SENT. THIS REALLY NEEDS REVIEWING.

Angela

1 year ago

what a little gem! great quiet location, easy access to beach, lovely cottage, very well equipped, we literally wanted for nothing.

it was perfect

Paula

1 year ago

Large comfortable lounge and bedrooms.
Beautiful area.
Close to the sea.

Signage at the site was poor. Instructions need to say that the entrance is to the right of the hotel next to a low white gate. The Arches main sign had fallen off from the roadside view. The cottage sign was too small to see in the dark and rain. Difficult to find. Even another family let themselves into our cottage by mistake.

The kitchen needed a potato peeler. The coffee had gone rock solid. It was so old.

Difficult to get the shower temperature right.

Stacey

2 years ago

Amazing cottage bursting with character and charm. Chris is a wonderful host offering great advice on local walks and he instantly resolved the issue of my daughter locking herself out of her room. What a treat to see so much wildlife on the doorstep - bats, hares, deer, swans, barn owls and squirrels. The place has so many rooms to find solace with a gorgeous breakfast room to enjoy the morning sun and a stunning conservatory in the evening to watch the squirrels gathering and feeding. The woodburner was an extra delight with the rather sudden appearance of autumn. The cottage was toasty warm and such comfortable beds and furniture. It feels so private and peaceful with everything you could need with such a well stocked kitchen. I would highly recommend and hope to get back as soon as we can.

Sudhamai

2 years ago

Wonderful stay
Loved the cottage and surroundings
Good news is Asda and Aldi are in a short distance in case we want to cook anything
Thoroughly enjoyed
I will recommend this to my friends
Thank you

Tony

2 years ago

Friendly and helpful staff next door. Quiet location. plenty of space in the property plus garden.

Joseph

2 years ago

it was roomy

the little steps at back of house into the back court

Antony

2 years ago

Positives

Property nice and spacious

Negatives

Property hadn’t been cleaned properly. Fridge and freezer still had food and milk left, bathroom not cleaned. Towels were soiled, toilet filthy with excrement on the seat and bowl, bath not clean, sewage smell was foul. A cleaner came to rectify but smell remained

Sally

2 years ago

Lovely location close to a beautiful beach. The owners are very helpful and it’s a perfect spot for a peaceful break with family.

Keziah

2 years ago

Fantastic country cottage in beautiful surroundings, spacious and comfortable. Good quality beds and furnishings which made it feel a home from home. Hosts were very welcoming and happy to assist. Lots of birds and wildlife around, very peaceful. Good value for money!

James

2 years ago

Great place to stay.
Super clean, great location and everything you need for a quite comfortable and relaxing time. We were met on arrival and were shown around and asked if there was anything else that we needed, if so just to get in touch.
A good base for exploring the area. walks, beaches etc.
We highly recommend and hope to return in the near future.

Robin

2 years ago

Quiet location, within walking distance of the Cleveland Way and some fantastic beaches, but also short driving distance of many amenities and sights to see. Easy check-in, no problems - many thanks

Jeff

2 years ago

Self catering,location was good for us but you need a car as property is remote from shops.
But in a very peaceful location.

There was nothing we found to not to be to our liking.