Host & Stay | Sandy Cove
Entire rental unit in Redcar and Cleveland, United Kingdom
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Bedrooms
Bedroom 1
1 queen bed
Bedroom 2
1 double bed
Amenities
- Bath
- Hair dryer
- Shampoo
- Hot water
- Essentials
- Hangers
- Bed linen
- TV
- Wifi
- Dedicated workspace
- Kitchen
- Pets allowed
4 · 5 Reviews
11 months ago
A complete and utter disgrace.
Regrettably, I had an awful experience with Host & Stay. Due to a family emergency, on the 23rd Dec I had to book last minute accommodation for over Christmas (24th-27th Dec). I was informed that the lockbox code would be sent to me the day before check in, however it was not sent. Upon arriving to check in on Christmas Eve, it had still not arrived. I rang 6 times, left voicemails, messaged on Airbnb and emailed without any response. I got in touch with Airbnb, however they were unable to help me. As a result, we were left without any accommodation on Christmas Eve/day.
To make matters worse, the lockbox code was sent via an automated email at 6.15 on Christmas Day at which point our booking was CANCELLED without contacting us first with absolutely no concern given to our accommodation arrangements for the rest of the stay.
I have repeatedly received automated stock emails. The one staff member I spoke to was abroad and unable to solve any issues.
Location
Redcar and Cleveland, England, United Kingdom
House Rules
- Check-in after 16:00
- Checkout before 10:00
- Self check-in with lockbox
- 4 guests maximum
- Pets allowed
- No parties or events
- No smoking
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Additional rules
House Rules
Safety & Property
- Carbon monoxide alarm installed
- Smoke alarm installed