Host & Stay | Merchant House Studio
Entire rental unit in Herefordshire, United Kingdom
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Bedrooms
Bedroom
1 double bed
Amenities
- Hair dryer
- Hot water
- Bed linen
- Iron
- Heating
- Smoke alarm
- Washing machine
- TV
- Indoor fireplace
- Wifi
- Kitchen
Carbon monoxide alarm
4.08 · 39 Reviews
10 months ago
Where do I start , booked the property for 3 weeks , when checking in for the first week they had not sent cleaners to the property before my check in due to a ' scheduling' the property was vandalised and digusting. Had to book a hotel for the first week which they only refunded what it would cost to stay at their property. Had to pay out of my own pocket for a mistake that was not mine. They did offer a diff property but was further away
1 year ago
Hate to give bad reviews but would give this place a 0 star if I could. My friend and I arrived and checked in to find disgusting staining all up the walls by the bed, it seemed recent and looked to be sick, blood or worse. It was crusty on the headboard from this substance and was absolutely vile. We then realised that the rest of the property couldn’t be properly clean if that had been left like that so obviously. It was later in the evening so tried to contact the host to no prevail. I didn’t hear back till after lunch the next day. We obviously didn’t stay as was so disgusting. The place is also dingy and dark and not at all as well finished as the photos make it look. It is unacceptable to be renting a property that is obviously not cleaned properly. I do not trust this place to be rented again.
Location
Herefordshire, England, United Kingdom
House Rules
- Check-in after 16:00
- Checkout before 10:00
- Self check-in with lockbox
- 2 guests maximum
- No pets
- Quiet hours
- No parties or events
- No smoking
- Gather used towels
- Throw rubbish away
- Turn things off
- Return keys
- Lock up
Safety & Property
- No carbon monoxide alarm
- Smoke alarm installed