Katie Jane

4 weeks ago

While Host & Stay were a good company to deal with, the apartment itself was in need of a deep clean. The sofa smelled terrible and needs either replacing or a deep clean, the main room had a heavy musty smell. It looks like it used to be the cellar to the main house. The smell was so bad, i ended up feeling ill from it. I booked for a quiet stay while i was in the uk looking after my Mum. I didn't get that as the immediate neighbours had no consideration. I feel let down by it and it wasnt worth the money. Sorry.

Linda

1 month ago

Location was excellent with supermarket, Chinese takeaway and local transport all close by. Short stroll to cliff tram and beach/promenade

No view as a basement room

Jennifer

1 month ago

Very comfortable and clean.

Yves

1 month ago

Comfortable king size bed.

Mark

1 month ago

Beautifully presented , great job on the decor!!

Nothing

Stephen

2 months ago

The apartment was easy to find with convenient street parking, though this might be challenging during busy times. Accessing the building via the key in a lockbox was straightforward. However, upon entering the apartment, there was a musty smell, possibly due to it being a cellar conversion. The kitchen and living room were spacious and the bathroom appeared new. Unfortunately, the accommodation was let down by a lack of cleanliness. The carpets and skirting boards seemed neglected, but the most disturbing issue was the bed frame. On lifting the mattress, I found a large accumulation of hair and dust along the head of the bedframe, indicating it hadn't been cleaned for some time, supporting images confirm this. The most disappointing aspect was being required to pay for insurance immediately after booking, with the key code withheld until payment was made. This unexpected charge should have been disclosed at checkout. Due to these issues I would chose not to stay here again.

John

3 months ago

We had a beautiful stay in Saltburn and found the apartment the perfect size for two. Everything was clean and tidy and the location was just a minute away from the shops and local conveniences, with the beach and seaside a short stroll. We would love to come back one day and thank you for your hospitality. We've had the nicest holiday in a long time!

Steven

4 months ago

Excellent Situation

Heating, Bathroom open to kitchen,

Kevin

4 months ago

Was as the pictures as shown nice cosy retreat very close to shops and sea met the owner who was also very helpful

Steve

4 months ago

Spotlessly clean, imaginatively furnished and decorated.

Uncomfortable dining chairs and sofa. Instructions for induction hob missing - could not get it to work. Couldn’t get grill to work either because of inadequate instructions. Despite following instructions for heating, the radiators did not respond. I can’t complain about the lack of natural light because I knew when I booked that it was a basement flat, but I should have anticipated the drawback of this.

Jone

5 months ago

The flat and the location are absolutely perfect!
Lovely stay

The bed frame... My boyfriend hurt his shin in the middle of the night with a corner of the frame and had a wound for a week..

David

5 months ago

This was our first time with booking using Airbnb. everything went better than ever imagined. location was great. Property was beautiful and comms throughout were brilliant! want to go back!

Sonja

6 months ago

The flat really is beautifully done up, it has most things you would expect and need. It’s also very close to the station and the Sainsbury’s. The bed is very comfortable and you get two massive large screen TVs. You can adjust the room temperature yourself which was much appreciated.

The flat is in the basement, had I know that before, I would not have booked it. Basements freak me out. The bathroom door did not close and the towels were super small. However, the real downer here was the administration. The company they employ is unprofessional, snotty, patronising people with crying children in the background who clearly are nowhere near the UK and who have no idea how to help you with anything. They say on the website you should pay a deposit when booking which I did and they immediately took the whole money without notifying me first which made me very suspicious. Then they asked me to pay £240 deposit for breakage cover for a 2 night stay! That is 120% of the total price I paid, they will not give you the access information until you paid. I did not trust them at all and I would stay away from them at all costs!

Andrew

6 months ago

Easy on road parking and good location.

Sayona

7 months ago

Lovely, cosy apartment. Close to all amenities with free parking. Big, comfy bed.
Advertised as having a washing machine and dryer in the apartment, however there is not one.
Due to it being a basement apartment, there was a damp smell from the cupboards in the kitchen.
Also no lock on the bathroom door and it doesn't close all the way due to it being a sliding wooden door. We had to use the bin in the bathroom to hold the door shut.
Overall 4/5 stars due to comfort and location. One star knocked due to false advertisement regarding the washing machine and damp smell.

Martin

8 months ago

The flat was well equipped, clean and tidy. Designed by a follower of Buddha.

Street parking (in winter) was available nearby.

Top Tip - take your own illumination if you want to read in the lounge.

Big doubts about the company. They needed to be prompted on the arrival day for access details.
Turns out they use another company to 'verify your identity' and take £250 deposit off your credit card. Then they have the cheek to charge a non-refundable £10,
The clue's in the company name - Superhog!
Then they needed another prompt, a week after the stay, to return the deposit.

Val

11 months ago

The furnishings and cleanliness.

The entrance and the stairs going down to the basement .

Kirsten

1 year ago

Lovely little basement flat. Very cosy and comfortable. Close to the seafront and all the local shops and restaurants. Had a great weekend stay here!

Ronald

1 year ago

Quiet location!

Website shows a bright clean app.
Reality was it was dark and gloomy and rather grubby in places. I managed to get hot water in bathroom sink once in 2 days. Was hit with an extra £25 payment after we had booked and paid.
Do not know why you need 19 emails during booking and after!

Jayne

1 year ago

Location & decor

Damp smell on arrival. Not been aired. Sofa damp Linen clean but pillows very poor - one very lumpy the other smelt of sweat. Dirty glass in cupboard with mould in it. Overpriced & extra charge waiver fee- made it a most as expensive as the hotel which included breakfast.

James

1 year ago

Good value and beautiful area.
Under floor hewring was lovlely bit did leave a few damp patches in the kitchen floor.
Could use an extractor fan as sofa and bed linen felt damp on arrival

Jason

1 year ago

Beautiful basement apartment with lots of space. Couldn't be better located, would stay again.

S

1 year ago

Fantastic accommodation in a beautiful location. Lots to do and plenty of places for a relaxing coffee. Would recommend this place to anybody as we would love to stay again

Jayne

1 year ago

Apartment was fantastic..decor fabulous especially the French bed. Loved it.

Nothing.....weather let the visit down

Peter

1 year ago

The issue we had was with the management company Host and Stay which required from us a non refundable £25 payment or an up front refundable payment of £250 plus a non refundable £10 fee for admin . These charges were not made explicit on the Booking.com listing of the property and notified to us after booking. Our apartment stay in Whitby the day before was excellent with no hidden charges or deposit. We also experienced a barrage of fine print emails from the company - we had 27 in total which was not conducive to a relaxing break. We have still not received the deposit 8 days since we got home although we have been notified it will be returned

Karl

1 year ago

Very nicely appointed flat, well situated within walking distance of Saltburn Beach. Good kitchen, living area, a nice shower and a very comfortable bed

Annette

1 year ago

Fabulous location, quiet street with very short walk to lovely local restaurants. Great facilities.

Alan

1 year ago

A lovely basement flat, a bit bohemian but with all the mod cons. Just like home from home, it had everything you needed. The bed was particularly comfy. Well placed for the beach, a Spar and Sainsbury's on the doorstep, and plenty of takeaways a short walk away.

Jo

1 year ago

We had a lovely weekend. location is great for places to eat and drink. The train station is just opposite.
lovely big bed and plenty of space.
Nice little apartment.

Michael

1 year ago

Great apartment in a good location.
Had everything you need for your stay.
Would definitely recommend and stay again.

Delia

1 year ago

I stayed two weeks in the Airbnb for a business tripp. The Apartment was super clean and the bed very comfortable. I really enjoyed the underfloor heating. But in the bathroom is no underfloor heating, so it was really cold in the bathrom, especially the floor, because the Apartment is in the basement of the building.

Debby

1 year ago

Very well equipped accommodation. Excellent communication throughout. Looked exactly like the pictures. Within walking distance of shops, bars, restaurants and the beach.

Rebecca

2 years ago

Beautifully decorated and very comfortable.

It didn’t have a bread knife, it’s the only negative I can think of!

Peter

2 years ago

We had a great break in this basement apartment. Ironically if the booking.com listing had made it clearer that it was a basement apartment we would have dismissed the listing, and missed the chance to stay here. The flat is well thought out, and very well designed. Comfortable and all you need for a short break. We were impressed that the host had read previous reviews and had posted litlle notices and made changes to address the points. The bed was large and very comfortable. The electric shower worked well, and was hot!
On street parking worked well. Saltburn itself was OK, and we had a good meal at the seaview restaurant on the prom.

The shower area was quite slippy and could do with a shower mat. The hot water - for washing up - could have been hotter- but we didnt do much washing up. The sofa is quite low - we are at an age where if your knees are higher than your bum it can be difficult to stand up - but it was comfortable. The wardrobe in the bedroom is fine, but if you're not staying long, a hook rail would work fine, and give you just a little more space in the bedroom. These are all picky things about a fine place to stay.

Judith

2 years ago

It was a lovely place

It was on the third floor and we are in our sixties and seventies so the stairs were not good

Ruth

2 years ago

Excellently furnished high quality apartment in small smart seaside town. Great for a relaxing short break.

Vincent

2 years ago

This property is a little gem. It is situated in the basement of the house and is beautiful.
The bed is massive and comfortable, the kitchen/livingroom is tastefully decorated.
Its a great use of the space.
The property is situated very close to the beach and all local amenities.
We couldn't have wished for a better place.
Will definitely be back.

There was nothing to dislike.

Charles

2 years ago

This apartment is comfortable and is in a perfect, central location in Saltburn, an easy stroll from the seafront. There are some delightful bars in the town, and the whole experience is relaxing and unrushed. Communication beforehand, during and after our stay was excellent, and we had very prompt support when we had a query. All in all, In the Key of Sea can be highly recommended!

Jenny

2 years ago

The property was decorated very nicely and was very well-equipped. Very comfortable bed, and great shower. Great location, easily walkable to everywhere. Easy access / check-in with key safe. Good communication. Underfloor heating which is easy to control.

Only minor points:
- Would be good to have a proper handle on the inside of the apartment door (as you have to pull it closed with the little Yale lock knob, which is a bit tricky as the door gets stuck a bit).
- There is a slight ‘basement’ smell (but the property is very clean and no discernible damp).
- It would be nice to have a better fitting blind in the bedroom (and one for the fire door) to block
out the light better.

Becky

2 years ago

I booked this property for my mum and step dad. the decor could not have been any more perfect for my mum. my stepdad loved the tv in the bedroom and the shower. myself and kids loved the Buddhas. they want to come back but they would be taking their dog next time so will look elsewhere.

the steps are a little narrow and steep.

Julie

2 years ago

Great cosy basement apartment, clean and well presented. Good location, plenty lovely coffee shops and restaurants nearby and of course the beach is just a short walk away. No problem with on street parking.

Briony

2 years ago

Location was very good, close to all we needed and easy to get to beach

A bigger freezer, the one we had was small and frosted up so couldn’t put anything in, the shower head wasn’t as powerful as used to

Frances

2 years ago

Carpet was an accident waiting to happen and needed fixing down

Caroline

2 years ago

Very comfy bed, super clean apartment.

Freezer needs a defrost .
No mention in adverts that the apartment was a basement.

Eaton

2 years ago

Nice location lovely apartment good size bed and TV

Lighting a bit poor though

Jennifer

2 years ago

N/a

Grab handle in shower

Szilvia

2 years ago

Very comfy bed and very clean.

The front door was a little bit hard to close.
We couldn’t use the freezer because it completely froze up.

Linda

2 years ago

Comfortable clean and ver convenient location
We were concerned about on street parking but it was never a problem during our stay

Charles

2 years ago

Spotless, comfortable and very friendly neighbours.

Lewin

2 years ago

Absolutely gorgeous apartment, perfect position in the town. Very short walk to beach and a really nice and welcoming bar/pub life around. Some very good restaurants and cafes around too. Would highly reccomend. More than likely to return at some point.

Jane

2 years ago

An amazing apartment great use of space, home from home everything you need for an amazing break away.
The central location gives you access to the town's amenities, supermarket, bars restaurants some fantastic café's.
The location also allows you access to all the local attractions, the beach, the Pier, Valley gardens, miniature railway and the Victorian Tea Rooms all are within walking distance of the apartment.
We couldn't have asked for anything better, fantastic apartment, fantastic location and accessibility to local attractions cannot recommend enough.

Richard

2 years ago

Great apartment in an excellent location. As per the photographs this is a high quality apartment and the massive bed is super comfy. A great use of space and the furnishings and accessories have been carefully chosen. Would visit again !

Stephen

2 years ago

Everything the accommodation was immaculate and very well equipped.

Should make people aware that there are two very steep flights of stairs to go down into a basement apartment.

Anne

2 years ago

The property was perfect, spotlessly clean and well equipped.

Basement apartment so very little natural light - the fact that it was a basement apartment wasn’t listed in the details

Christine

2 years ago

It was cleaned and good facilities

It was advertised as a 1 bed house, but it was a basement flat, very disappointing, the views where a brick wall, we needed a nice break as my dad died on the 20th of march, but this did not help staying here

Marilyn

2 years ago

A most comfortable, clean cosy flat…..it felt homely and wrapped you in a huge hug ☺️ ..the bed was so comfortable it took all my time getting up in a morning….very central to everything, shops, sea front a beach, beautiful sea view when you walk 2 mins down to promenade….x

Angela

2 years ago

very central location. all amenities. brilliant value for money

Chilligoat

2 years ago

Breakfast was not included.The location was very good and 5 minutes walk to the beach and local amenaties.

The flat was noisy because its was in the basement and we could here everybody and there dog when entering the building which did make us feel unsettled and at one point we were thinking of returning home.

Racheal

2 years ago

Lovely apartment in a great location. Super clean and it had everything we needed for a weekend away. Beautiful beach and great little bars a short stroll away.

Mrs

2 years ago

Brilliant location for exploring the local area. And plenty to do.
The accommodation is beautifully decorated and very comfortable. It had everything we needed for a few days break. The bed was super comfy and the quilt was lovely and lightweight and cosy. Spotlessly clean.
The living area kitchen is really spacious.
The hosts are local and we're really friendly when we saw them. Easy check in
Pubs and restaurants withing walking distance. With lots to do in the area.

With it being a basement accommodation it is a bit dull inside with not much natural light.
It's OK for a few days but i couldn't spend any longer there.

Karen

2 years ago

The location and very clean

Nothing to dislike

Elizabeth

2 years ago

Beautiful place to stay. Lovely furniture and ambiance. Couch and bed really comfortable!!!!
Only downside was that you could hear every footstep from the apartment above.
Its a great location with pubs, restaurants and beach within an easy walking distance.

Dylan

2 years ago

Fantastic little get away. Great apartment, great location & we will definitely be back again 👍

Jacqui

2 years ago

Cleanliness, decorated to good standard

Not advertised as a basement apartment. Very little natural light and no outside views.

Kathryn

3 years ago

Really lovely apartment sun a great location. The bed is massive and super comfy kitchen is well equipped and lots of nice homely touches

Sue

3 years ago

The Key of the Sea Is highly recommended.
A lovely well presented apartment, welcoming and clean with good quality fixtures and furnishings.
The bed linen is very nice and the bed is incredibly comfortable, the apartment was very quiet so a great nights sleep was had.
There is easy street parking.
Saltburn-by-the-Sea is a unspoilt Victorian town with great views, walks and lots of Cafes, Restaurants and Bars
I certainly look forward to returning to The Key of the Sea .

Hilary

3 years ago

A perfect little getaway for a couple. This modern basement conversion has been done extremely well and is very cosy and well-equipped. Lovely big comfortable bed and very comfy sofa that you can curl up in. Location is perfect as it’s close to the station and some good cafes and restaurants, and a short stroll to the seafront.

Jane

3 years ago

Lovely basement flat. Very well equipped. Fabulous big and comfortable bed with good linen. Perfect location in the heart of Saltburn.

Sara

3 years ago

A really lovely, high spec and cosy place to stay when visiting Saltburn. The extra large king sized bed was a bonus!

Lisa

3 years ago

What a lovely place to stay. Was so comfy and felt at home. Just loved the decor and the bed and sofa were so comfortable. Location was great, close to the beach, bars and shops. Would definitely come back.

Charlotte

3 years ago

Great communication from the host with easy check-in and check-out. The flat is beautifully decorated and clean, with a comfy super king bed. The location was great as it was near to the station, shops, and places to eat. One night of my stay I went to a place called Parlours which was nearby and that had a nice tapas-like menu including some good veggie and vegan options. I'd happily stay here again.

David

3 years ago

Excellent location just a few minutes walk from shops, bars and restaurants. The walk down to the beach is 10 minutes or so.

The apartment is recently refurbished and is lovely and clean with all the amenities you could need. Overall a great stay and we would recommend.

Michael

3 years ago

Wonderful place in a great town! Creatively decorated and pleasant space. Beautiful ornate and comfortable bed, although the legs stick out and are a hazard to shins. Saltburn-By-The-Sea has quiet elegance and a fantastic beach without the crowds and noise of neighbors down the coast.

Leah

3 years ago

Lovely little apartment in a fantastic location. Amazing restaurants and pubs within walking distance. The train station was just across the street as was a grocery store. Comfortable bed and comfy sofa too!

Stephen

3 years ago

Flat in a great position in Saltburn a few minutes from the beach and other amenities. Very comfortable and easy communication with the owners. Very comfortable for a couple, would recommend.

Simon

3 years ago

Lovely quiet place & nicely decorated with good taste, very comfortable for a couple to stay and use as a base. The amenities were good & parking was never a problem on the street. Would definitely recommend and we'd stay here again if we returned to Saltburn.

Sophie

3 years ago

Great little apartment, nice and quiet and a nice cool temperature which was ideal in the heatwave! Super comfy bed and close to everything.

Emma

3 years ago

Cool, quirky little flat situated on the Main Street in Saltburn . Next door to the guitar shop. Parked on the street right outside the flat . Cool decoration and big comfy sofa . It is below street level and down quite a few stairs but windows in the living space and bedroom let light in . A little bit odd that theres a window shaped hole in the wall between the bathroom and kitchen and just a blind . Guessing it’s for ventilation . The super king bed is very comfy , no noise at all . Had an amazing stay in saltburn and Milton Street has some excellent craft beer bars and independent restaurants. So close to the sea too . Will definitely be back .