Jennifer

3 days ago

Close to Whitby Station. The problems that we had were resolved quickly.

With a tripled room rate due to the goth festival, a non returnable cleaning fee of £150, and a non negotiable damage fee with a charge of £12, I expected better. Looks like they didn't even vacuum. I get the impression they do not check the property between guests, as the main kitchen light was flashing uncontrollably, which was terrifying as one of our party was epileptic. They had no idea about this obviously. Did fine, but for all the money they kept trying to take, absolute joke.

Jennifer

3 days ago

Close to Whitby Station. The problems that we had were resolved quickly.

With a tripled room rate due to the goth festival, a non returnable cleaning fee of £150, and a non negotiable damage fee with a charge of £12, I expected better. Looks like they didn't even vacuum. I get the impression they do not check the property between guests, as the main kitchen light was flashing uncontrollably, which was terrifying as one of our party was epileptic. They had no idea about this obviously. Did fine, but for all the money they kept trying to take, absolute joke.

Lindsey

4 weeks ago

Location, space, facilities

Fan a little bit nosey in front room

Sharon

1 month ago

location

Stairs leading to ground floor were coming away which was quite hazardous

Alison

1 month ago

we were a family of 9 having a reunion in Whitby to reminisce where our parents lived in retirement. the house was perfect for 9 adults, the location is perfect so no need for a car once there. We'll equipped and ideal for our needs

Page

2 months ago

Walking distance to the centre of whitby.
Spacious.
Kitchen well equipped (some items of poor quality though)

Wasn't cleaned well, needs a thorough deep clean but even basic day to day cleaning wasn't done well. Toilet not cleaned properly, bath not cleaned well, fridge dirty. White socks didn't stay white after walking on kitchen /living room floor . Beds clean but duvet covers marked on 2 beds

Oven didn't work!! 2 light bulbs didn't work
Carpets and paint work tired.

No effort put in to looking after the property.

Tom

3 months ago

Fantastic place, perfect location for a large family to enjoy Whitby. Brilliant communication and exactly as advertised. We would definitely stay again!

James

3 months ago

FAMILY WEEK AWAY 5 ADULTS 3 KIDS PROPERTY LARGE ENOUGH FOR ALL OF US. GREAT LOCATION SHORT WALK DOWN TO THE TOWN CENTRE

THE PROPERTY FELT TIRED THE FRONT GARDEN OVER GROWN, THE CARPETS A BIT STAINED THE STAIR CASE DAMAGED, THE SECOND BEDROOM THE BED WAS LEANING OVER BECAUSE THE LEGS WERE DAMAGED, THE CUPBOARD UNDER LIGHTS IN THE KITCHEN NOT WORKING, THE MAIN OVEN ON THE COOKER NOT WORKING. IT SEEMED A LOT OF SMALL THINGS THAT TOGETHER LET THE PROPERTY DOWN AND LEFT IT FEELING "TIRED"

Jobbie

4 months ago

Good Host.

Patricia

4 months ago

The location

The crockery and oven trays weren’t very clean. Also could have done with another toilet.

Adawa

5 months ago

The host was extremely kind and caring the whole way through. Had a fantastic birthday here and would deffo stay here again!!!!

Gemma

5 months ago

Think some of the carpets particularly in the bedrooms could be changed as they are getting worn out and dirty.

James

5 months ago

Lovely home in a great location. Perfect fit for 11 of us.

Neil

6 months ago

Lovely place

Tom

6 months ago

Great place for groups and families. The house was clean, tidy and well equipped. Easy walk into town and very close to station and supermarket.

Victoria

7 months ago

Great location, 10 minute walk into central Whitby although down/up a steep hill so could be difficult for people with mobility issues. House was clean and cosy, had loads of cutlery, glasses, dishes etc including kids plastic plates and beakers . Having 2 parking spaces was great but it was snug for 2 biggish cars. Some kids toys in the bedroom which they absolutely loved to play with.

Couldn't find instructions how to use the cooker, we managed but an idiots guide would have been helpful! The fridge was barely cold but eventually cooled down after we changed the settings. One of the mattresses on one of the double beds wasn't great, had sort of dropped on one side. These are little niggles but overall we loved our stay and would definitely go back again.

Verna

7 months ago

Fab location, well equipped and comfy beds, host left essentials in the property which was a great thought, will definately stay again.

The only problem was the noise from the fan constantly going in the lounge which disturbed sleep in bedroom directly above 😴😕

Rachael

7 months ago

Had a lovely stay this weekend . A lot of homeowners close by carrying renovations out.
Just woke us early but can’t be helped.
House great, abit tight in the living room if more than 6 people
The fridge would be better in the kitchen.
No other complaints
Clean, good location, owners very helpful.

Amy

8 months ago

Great stay for a few days over half term. Excellent location, off and on street parking. Property had everything we needed for a great stay.

Gordon

9 months ago

Pictures of property and directions helped with locating the property in the narrow streets of Whitby. The parking for up to 2 cars was a real bonus too. Only a 5 minute walk to the Harbour, station and town centre.
Plenty of space real value for money. Will definitely stay again should we be in the area, no question.

Nit picking to find fault really. The cleaning of the fridge had been over looked but moving forward this is going to be addressed.
Another small niggle were the 2 ceiling fans in the kitchen and lounge right beneath the ground floor bedrooms.
They were quite noisy, but I understand, with an older property you need to keep moisture at bay. There was no way to isolate at them night from what we could see without turning off the main fuse for the downstairs lighting.
But overall a very nicely kept spacious property right in town.

Pamela

10 months ago

Space for two small cars. Location

Kitchen was dirty, toast crumbs on working surface and toaster. Dishwasher not working. Was not informed about this. Radiator in lounge not working, so lounge was cold, no other form of heating in lounge. Stains carpet. Could do with a through clean inside and out.

Ellen

10 months ago

Fantastic accommodation. Would definitely recommend.

Gil G.

10 months ago

Family break with grandchildren

Marie

10 months ago

Lovely house, very comfy for 6 people but not enough comfy chairs in the lounge for 10 people.

Gillian

10 months ago

The house is lovely and very convenient for amenities and coast. However the dish washer was broken and the bath leaked into the kitchen, the beds were uncomfortable. My biggest complaint is the lack of care when reporting this, there was no local agent so it was someone on the phone miles away and all they could say was have you another bathroom, not sorry or how can we help. So we had one shower for 9 people for 5 days!

Lindsay

11 months ago

Lovely house in a great location . Good value for money and generally good facilities.
We were a group of 9 and struggled to fit around the table to eat together ( not enough chairs or cutlery)

Christine

11 months ago

Very clean and provided everything we needed. Plenty of space and things for children to do.

Only one complaint which was the dog poo bags left on the front path.

Hayley

1 year ago

Great location, the bedrooms were all lovely and beds very comfortable. Nice touch having toiletries too.

Nothing! It was perfect for our group trip

Kate

1 year ago

Off street parking
Decor
Dining room table
Location
Great size kitchen

The beds were uncomfortable
The lighting in the lounge was dim… struggled to do jigsaws
Heating control
No shelf in the shower
No light at the top of the outside steps!
No basic condiments had to go out and buy salt and pepper etc

Nathaniel

1 year ago

Several occasions where we couldn't access the property by car because other motorists had blocked the road. Not the fault of the property, obviously, but nevertheless an inconvenience.

Terri

1 year ago

This was a great place to stay and within walking distance to Whitby harbour! Great value for money and perfect size for 9 adults. Would definitely stay again

Andy

1 year ago

Nice house in good central location.

Dawn

1 year ago

7 of us have just spent a lovely 5 days at The Alby. It had everything we needed, was perfectly located and very comfortable.

There was nothing we didn't like.

Lucy

1 year ago

Loved our stay, loads of space for the whole family - especially in the kid’s bedroom. Very cleanly decorated and great facilities

Elaine

1 year ago

Ideal

Nothing

Zoe

1 year ago

We had a really nice few days staying as a family (6 adults and 4 children) at the Alby. Mainly due to the proximity to the centre of Whitby and the ease of accessing all parts of the area.
There are several issues with the property unfortunately which need to be mentioned. On arrival the cleaning was poor, the kitchen floor had not been swept/mopped and the surfaces were not cleaned. The sofas and kitchen units hadn’t been cleaned underneath. There is a damp/ musty smell in the kitchen and living room which is due to it being in the cellar of the house but with regular maintenance it could be lessened.
The bedrooms and bathrooms are fine and as pictured on the listing, the showers are powerful.
What is a let down really is the general maintenance of the property. The photos are clearly a few years old and there are several areas that need work. The hosts are responsive but it is just a standard reply and it’s a shame because it could be a great place with regular maintenance.

Belle

1 year ago

Great location and lovely inside the house.

The garden front & back. It needs tidying up and maintaining better.

Kelly

1 year ago

The place had everything we needed, lots of fridge space for drinks and food for all 8 of us.

There is enough space for 2 cars but because there were cars parked opposite we could only fit one of our cars in which meant we had to pay extra to park

Mark

1 year ago

Location Brilliant

Beds too soft for most in our party .
Unfortunately someone prior had unplugged the Wi-Fi

Michelle

1 year ago

Beds were comfy
Location was good

Nothing was clean , I had to clean once I arrived , Host and stay offered me a cleaner which wasn't until the following day which I knew I had to decline because I wasn't going to sleep in a dirty environment. THE FRIDGE WAS FILTHY I HAD TO GO FIND SUPERMARKET TO BUY CLEANING PRODUCTS AND RUBBER GLOVES.There was mouldy food lay around, dirty bins, rubbish empty boxes in cupboard. The microwave hasn't been cleaned in so long therefore was dirty food inside. There was suspicious substance white powder debris left behind in cupboards. There was dirty socks in bedroom, the top double room the bed sheets all ripped. There was a dirty napkin in bottomed double room. They safety box to get key out out so old hard get into. For tye price of the stay I was disappointed and I think there was no proper cleaner hired and in these times clean environment is essential on a trip.

Tinker

1 year ago

Loved the location of the house as it was only a short walk to the town. It was great to have two dedicated parking spaces. The house was clean and tidy.

Margaret

1 year ago

A brilliant property and all the facilities you need, and very clean and spacious.
Very accessible to everything Whitby has to offer. All in all, thoroughly recommend this home from home, and will definitely be staying there again.

Philip

1 year ago

Bit rough round edges

Lenka

1 year ago

Whitby is beautiful. The house has potential. Great that it caters for 10 people although there is not enough seating in the lounge for 10 people. Location is ok but there is a steep hill up and down to the house, so not one for elderly. Also not one for small children as the bannisters was loose in places.

The drains were blocked front and back, neighbours complained to us as all waste water was pouring into the street, a local councillor turned up to complain and even went to get his own tools to help un block the drains. They must of been aware of the issue before we arrived, as there was a hose and the yard was in a mess. Mould all around the fridge, I cleaned the front but not sides. Must also be damp as paint peeling in kitchen and lounge. We stripped the beds when leaving and found wee stained mattress cover not washed, makeup all over pillow with no protector and wee stains on duvet. Beds very uncomfortable, I think old. I don’t go on holiday to clean mould, liaise with neighbours, unblock vile smelling drains, empty cigarette trays outside, clean fridges and cutlery draws. Car park for 2 cars is questionable. Also you think you are booking through booking.com but the terms and conditions and price is different, as you are bound by host and stay terms and conditions, another company that just helped themselves to take payments from my account without warning and you have to pay a £250 waiver on top of the cost, that they don’t warn you about, which is ok if you have a credit card but not very one does.

Jonathan

1 year ago

Location was excellent, in our group there were three children a dog and two adults and there was plenty of space for us all

Mattress in the master bedroom is ridiculously soft, I think it needs replacing. A lock in the master bedroom door would have been nice. Some instructions on how to use the oven would also have been handy

Alan

1 year ago

Nice cottage near town centre, very clean and everything you could need , thanks !

Diane

1 year ago

It was in walking distance to access all attractions in Whitby town centre. However, the apartment was cosy and like home from home and we also spent a lot of time in there. Parking great too!!

Nothing, all good

北山

1 year ago

非常好^_^^_^

Hannah F.

1 year ago

Lovely stay and well situated property

Yvonne

1 year ago

comfy beds

steps in garden to access property very slippy , gate not attached to wall

Westville

1 year ago

It was OK

Was cleaned smelt of fish few other things

Blessing

1 year ago

Great place, clean

Yvonne

2 years ago

size/ bedrooms
facilities
location

Yinsey

2 years ago

Had a splendid time with friends. Perfectly located and very clean. Had everything we needed in terms of convenience and comforts

Sarah

2 years ago

it was a beautiful spacious property
great location just a few minutes walk from the station and central activities
extremely comfortable and warm. gorgeous showers. loved it just perfect.

the little steep hill to get back up 😝 but it was very short so no problem at all.

Amy

2 years ago

The location was great easy to walk into the town, the bed rooms were lovely and light and comfortable. It was great to have some outside space to eat in the garden.

The lounge is a little dark and colder because it is in the basement. The kitchen was not as clean as the rest of the house. The garden needs some care

Jan

2 years ago

We were a group of over 50 lol motorbikers who wanted to visit Whitby and ride the surrounding area. We arrived at this
great property with everything you need and more. Spacious for 7 people. Very much home from home. 10 minutes from town centre accessible for all shops and sightseeing. 2 parking spaces provided. Host & Stay who managed the property have excellent communication from the minute you start your booking and would certainly recommend. More than likely will return. The area for riding is amazing 👏

Nothing at all. We were so very impressed

Liz

2 years ago

Very comfortable, clean and tidy town house. Great location

Ourshay

2 years ago

Sleeps 10...comfy beds. Well fitted kitchen.

Very unimpressed with the property. There is a God awful smell in the house...coming from the basement level....kitchen and living room but permeating throughout. Absolutely ruined our holiday. A serious damp problem.  Secondly, the rugs/carpets are very badly stained..especially in the lower bedroom room nearest to the front door. I took photos because I was so aghast and the skirting  boards are filthy. I know it's September -  the end of the summer season but an air bnb should be in tip top condition 24/7.  The crockery/glassware was fine but the house sleeps 10. The 2 sofas seat 6.  There were always people without a comfy seat.  Who wants to sit on a hard bench?  There was only one set of keys. The doors cannot be opened inside without a key. I left at 5.30 this morning but the others left later. How was I supposed to lock the front door after me? If I put the keys in the keysafe, how would the other family members locate them? They were then locked in! An absolute health and safety issue.  Like wise the back door. I had to wake someone up at 5 30am to lock the door behind me.   Yesterday, my husband went out and locked the front door and took the key with him as we were going to be apart for the day and I would not be home to let him in. I said I'd use the back key.  I sat in the back yard with a drink but then the sun moved to the front. ButI could not I not access the front!  I voukd walk through the house but thefront door was locked. So I had to pick up my glass and walk down the back road, round and up into the next road to sit in the front garden. But then could still not access the house, so had to walk back later.  Completely impractical. There should be at least 2 sets. Also we arrived to find a grubby damp towel hanging behind the en-suite.  Finally I do not think the advert makes it clear enough that it is unsuitable for disabled guests.  We were very disappointed.

Arjan

2 years ago

Lovely accommodation, good location, everything we needed in the house is there. Kids loved the room, comfy bed, toys to play well spacious kitchen plus dining for 6 people. Thanks we had a lovely stay in Whitby, bonding with friends and family.

None

Emily

2 years ago

The property was in a great location with good sized
bedrooms

The bottom floor which includes the kitchen and living
area smelt damp and had to be aired out by us

Jonathan

2 years ago

Comfy beds and sofas.
Spacious kitchen area
Good shower and nice deep bath.
Close to centre of town.
Room for parking 2 cars

Broken door handle in one of the bedrooms.
Broken/loose light pull in bathroom, dangerous, needs fixing asap.
Table and bench seating in living room too large for the room, made it far too cramped.
Not very clean, surfaces in kitchen and the table top were sandy when we arrived.
Needs a blind in the bathroom, felt very on show at night as there was no window covering.
Alot of rubbish, plastic bags etc where we parked the cars, looked a mess, not a great first impression.

Alice

2 years ago

.

Caroline

2 years ago

We had a really lovely stay in this house, which is really well situated just a few minutes from the centre of Whitby. Lots of space and super well organised for 9 of us (6 adults and 3 kids) to spend a long weekend together without getting under each other’s feet. Two parking spots was a bonus, although the road is narrow and parking space was tight! Also a lovely picnic table in the garden let us chill out in the sunshine. Only two downsides for us: the house was a bit tatty and hadn’t been very well cleaned before we arrived (kitchen smelled of damp, stains on the carpets and walls, dodgy door handle in one of the bedrooms, chipped plates, dirty counters and some of the decor was broken); this probably wouldn’t have mattered except for the slightly litigious tone of communication, which involved no direct communication with the host and instead being contacted by a third party prior to arrival who tried to sell us insurance against breakages/damage. Given the state of the house on arrival, this left the feeling that we were going to get blamed for pre existing breakages and stains!

Lisa

2 years ago

bedrooms good size and beds very comfy, kitchen very well equipped

garden and yard could do with some tlc so nicer to sit outside in, wouldn’t have taken much to hose and brush down and tidy up, also few bits and pieces round and about the house could be fixed and repaired ie door handles light, light switches etc

Richard

2 years ago

Location was great, very close to the town, Parking for 2 cars off road at the property

There was garbage in the parking space that really smelt. The back gate did not lock or even latch properly from the outside so had to leave via front door all the time.

Anne

2 years ago

A really great house light and airy and on a quiet street.
Lovely bedrooms very clean and location to town was very good for able bodied people. Bathrooms and toiletries were really clean. Kitchen was well equipped with some essentials in the cupboards ( other than having to use a small lighter for the hob which took the hairs off my arm)!

Broken hanging rack in top floor bedroom and another member of family would prefer blind on main bathroom window.
The floor was filthy we removed our shoes as requested but my feet ended up very dirty so I question if this was mopped before we arrived!
I would use some of the kitchen space for dining and put more seating in lounge as for a 10 person house it was a bit uncomfortable sitting on the benches all evening.
Steepness of the hill and steps was a little too much for the elderly members of our party so this maybe needs mentioning in the details. However we had a lovely stay and I would return.

Lucy

2 years ago

good size bedrooms and very comfortable

organisation of the kitchen and there was no large rubbish bins available

Kim

2 years ago

A lovely holiday home, fantastic location. Well equipped and ideal for our group: two families.

Pet smell in the kitchen, possibly from previous guest which seemed to trigger my son's allergies, just worth a consideration.

John

2 years ago

A nice property in a great location.
Communication has been excellent.
The only disappointment
was with the cleaning team who over
reacted to a couple of wet patches on the carpet when we vacated the property. We cleared everything up on
leaving and this included wiping a dirty
footprint mark on one of the carpets
which resulted from treading in some
loose moss from the front doorstep.
Also there was a broken slat under one of the beds which was not picked up
from the pre ious letting and was
allocated incorrectly to our booking. Lesson learnt - check these things out and take photos of conditions on arrival and report things asap.
Otherwise all great.

Rob

2 years ago

Great house in perfect location, but a little rough around the edges.

Janet B.

2 years ago

I was pleased with the house and location. The only negative is that outside was not clean enough to enable our children to play out and I hadn’t realised the height of steps etc. Front and back gardens need some work still to be the standard of inside.

Deborah

2 years ago

The weekend was great, the accommodation was perfect for our large family. It was clean, really well presented and there were plenty of essentials at the property making the stay more comfortable.
The parking was a bit of a struggle, the street is really narrow so if you have multiple cars or large ones, it may be easier to park on the road or in one of the nearby car parks suggested.

Sammy Jo

2 years ago

clean and comfortable will be booking g back up for summer

Rowena H.

2 years ago

We stayed over Easter 2022, 3 generations, and loved it. The property feels so spacious, with lovely decor throughout and very clean. The kitchen & living space had enough room to cook, store and seat everyone and the garden was a treat when the sun shone. Overall a great property, walkable easily into the main town.

Pdppal

2 years ago

Space for two families with grown up children. Location a short walk into Whitby centre . Well equipped kitchen.

Table slightly small for ten adults. Ovens in range cooker take a long time to heat up.

Lewis

2 years ago

Very nice place in a good location

Gemma

2 years ago

every thing felt really family friendly

nothing

Melanie

3 years ago

Lovely clean and spacious accommodation for a family weekend, great location with two parking spaces and easy communication with hosts. Would recommend.

Gabrielle

3 years ago

Fantastic house with all the amenities you could ask for. It was perfectly set out for our large family too with a good selection of toys for kids of all ages.

A short walk to Whitby centre where you can enjoy good food and the beach as well as other tourist attractions and arcades.

Also a short drive to sandsend which is our favourite beach ♥️

We really enjoyed our stay and will definitely be booking again xx

James

3 years ago

Good spot, quiet.

Georgina

3 years ago

We had a wonderful stay at The Alby. The whole house is furnished so well and feels very homely and cosy. The outdoor space was great to sit out and enjoy breakfast and having the two parking spaces were very helpful. It’s a short walk into the town centre of Whitby from the house. Would definitely recommend!

Fay

3 years ago

Lovely accommodation, very centrally located. Really good communication and would definitely return

Claire W.

3 years ago

Lovely property ‘upside down’ house over 3 levels lovely large kitchen dining / sitting room cozy - lots of little lovely touches - in walking distance of everything - parking for 2 cars but we managed to park other cars on street. Great time thank you! Even went swimming in the sea!!