Jade

2 months ago

The cottage is absolutely beautiful with an incredible view of the harbour. It is a little hard to locate as you need to use a steep bank to go behind a row of shops to find it. I had an issue that needed support from the host (there is a slip of paper in the cottage to address them first) The "help" I got was limited and without an apology. When trying to speak with Host&Stay directly instead for help, I was missnamed in a cut and paste message and had to send four messages over two days before anyone got back to me. My stay was over before anyone tried to help and even then my issue wasn't resolved. The customer service really left me feeling ignored when needing to repeatedly reach out but to then get nothing back. Not very considerate or caring. But a gorgeous cottage.

Andrew

6 months ago

Great little cottage.

Leia

2 years ago

Very good location, walking distance from restaurants and cafes in Whitby.

Stuart

2 years ago

Positives: the flat is well situated with a good view to the harbour. The recliner sofas in the lounge were comfortable and the beds were very comfortable resulting in a good night’s sleep. Negatives: the flat, even though recently cleaned, was still very dirty. This included dirty windows and window sills, the floor underneath furniture was full of beach sand. The kitchen tiles were greasy and needed a good scrub. There was a broken tile in the bathroom and bath taps wobbled. In general, the house needs a paint and a huge bout of TLC! The whole house needs updating and is not worth the amount being charged. The WiFi was useless and the basic TV works with a Sky box from early 2000s. We weren’t able to shower as there was no hot water. The entrance into the flat was very steep with brambles hanging over. Conclusion: We had booked 5 nights at Rock Cottage (this needs changing as a flat above a laundrette is anything but a cottage!) but stayed only 1! We would not recommend this flat and would definitely not return!

Francesca

2 years ago

We loved our stay here, great position for exploring Whitby

Jennifer

2 years ago

This is a lovely apartment and we had a great time. The location is fab however the parking is a nightmare, we managed to get a spot and then didn't dare move the car for the rest of the week, but the buses were great and there was plenty to do. The coastal walk to Robin Hoods Bayis fabulous and there are so many lovely activities in Whitby itself. Definitelyrecommend this place.

Holly

2 years ago

The view is lovely and is a 5-10 minute walk to all amenities. The flat itself is very basic and out dated and didn't feel very inviting which is why it felt over priced for what it is. Served it's purpose as a place to sleep while visiting Whitby but wasn't a 'luxury' accommodation my any means. Again it had a lovely view, so not to be too negative.

Ali

2 years ago

Beautiful views across the harbour and extremely clean apartment.

Alexandra

2 years ago

Lovely accommodation for 4 people and pets. Excellent location and really easy to get to all the attractions in Whitby with great cafes and a lovely bakery with the most fantastic croissants just 5 minutes walk away!

Alyssa

3 years ago

absolutely lovely location! stunning views and oddly quiet considering is on the main road. comfortable beds and sofas. we didn't have any problem with parking right outside every day. will be back next year!

Lily

3 years ago

Extremely clean apartment. Ideal location in the heart of Whitby. All amenities were provided. The check in and out process was simple and effective, especially with COVID. Would definitely stay again.

Amanda

3 years ago

Lovely apartment is a super location

Imogen

3 years ago

We had a really lovely holiday in Whitby. Amazing views from the flat, which was pretty clean (apart from the fridge), with comfy beds and fresh towels. Wifi was unreliable, and the kitchen has limited equipment if you plan to cook anything. But communication was very prompt, and we were comfortable and happy. Thank you!

Karen

3 years ago

Great location, compact flat, good for a short break.

Claire

3 years ago

Overgrow thorn bushes on pathway leading to front door which my son hurt himself on, old washing machine laying at front gate. We were met with old bedding and towels from the previous guests laying on the floor as the cleaners had not been yet! Had to chase them up then leave them for an hour to clean theproperty, still dirty after they had done! pull cord left hanging above top bunk bed that a child could choke on, nails sticking out threshold in lounge which my son cut his foot on. Black mould around bath area plus cracked and loose tile on bathroom floor. However the comfy beds and view make it all worth while.

Beth

3 years ago

Amazing location with amazing views. 10 minute walk into the centre. The apartment itself is super clean and perfect for a couple or little family get away!? Will be back for sure ☺️

Zoe

3 years ago

Considering we are in a pandemic, it was quite a shock to turn up to an apartment and find it had not been cleaned from the previous guests. Dirty towels, dirty bedding, leftover food in the fridge. We had not been notified of an issue or told that the apartment was not ready. I immediately rang to query the incident and two cleaners were sent out. They turned up with no PPE, meaning we had to leave the apartment to wait for them to clean it. They left no tea towels or oven gloves, meaning I had to get the food out of the oven using a bath towel. They also left broken glass in the top cupboard. The whole trip was a disaster and we came home the next day. I would have left then but by this point it was very late and I had a 7 month old baby with me. Worst trip I’ve ever been on.

April

3 years ago

Great accommodation in a fantastic location for this special place. We fell completely in love with Whitby, we went out to sea with friendly pirates, ate fabulous fish and chips on the cliffs and wished the weather was more gloomy at the atmospheric Whitby Abbey! Walking the harbour walls at sunset was very special, Sandsend is lovely and Falling Fosse Tea Rooms are well worth a visit. Will definitely come again.

Tony

3 years ago

You wont be disappointed , and in a lovely location with outstanding views .