Sean

1 month ago

This property has so much potential but unfortunately isn't quite there, not quite home from home, needs some attention to detail. Negatives: >Needs a good deep clean through out due to marks on the walls and furniture and stains on the Sofa and carpet >Lack of kitchenware, there was just 3 big plates in the cupboard, we had to purchase our own glasses, not a cleaning product in the house bar a bottle of bathroom spray, no washing up liquid, no dishwasher tabs etc >Back door very poorly presented and didn't feel secure, the property needs decorating through out. Positives >Good location >Bedroom setup good and presentable >Gas fire made the room cozy >Food communication from the host Nice building on 3 floors, all great sized rooms, needs updating for value for money. Could be a lovely little place.

Jake

1 year ago

Do not waste your money here. Firstly, it was hard to find. The images would suggest the property is up the ramp but it is in fact down the alleyway to the side of the laundry place. Some parts of the property weren’t clean - stains inside the cupboards, toaster overflowing with crumbs and dirty, coffee pot had dried solid coffee in the bottom, freezer was full of ice. There were also some dirty towels which had just been left in the washing machine. The furnishings and level of upkeep throughout is poor - old and dated. The radiator in the bathroom was covered in suspicious brown marks. There were multiple cupboards with an array of random junk in like a tin of paint, an iPad, screwed up newspaper and Christmas decorations. It was just about adequate for two nights in Whitby but for what we paid we really didn’t feel it was value for money. After booking the property you also have to pay extra for a damage waiver in case of any damages to the property. We definitely wouldn’t return.

Stephen

1 year ago

The cottage wasn’t as easy to find as judging by the pictures we thought it was up the ramp/steps at the side of the shutter door however it was through the gated alley. Once in, the cottage was roomy and comfortable, the beds were very nice and everything was as the pictures. It was in a perfect location overlooking the river and very close to all the amenities including some amazing restaurants and cafes which meant we could park the car up and not use it all weekend. Parking is an issue as it’s on road parking which was full, the car park just down the road was full when we got there but after a short while we managed to get a parking spot in the car park. The hosts were very quick to respond when I messaged them which was reassuring

William

1 year ago

Do not waste you money on this property. Firstly it was advertised with free onsite parking which isn’t even true. We arrive at the property and we instantly knew something was wrong by the stretch of dog wee as soon as you entered. Upon further inspection the entire property was cover in animal fur and filthy. We tried to ring host and stay and you are just connected to some call centre in America not ‘a family run business in north Yorkshire’ as advertised. They were absolutely no help in resolving the issue! Luckily air bnb realised how bad the property was and have given us a full refund! After such a stressful ordeal I just want to give everyone the heads up to avoid host and stay and this property in Whitby!!

Rachel

1 year ago

We had a great stay in this apartment; it was clean and tidy and the bedrooms in particular were very comfortable. I really liked the attic bedroom. The location felt safe and was quiet, especially in the evenings, and it was lovely to have the view of the boats outside the window. I would recommend that the kettle (had bits of paint/coating flaking off into the water) and the frying pan (scratched non-stick coating) be replaced. We returned from a trip one day to find the key safe hanging open and the code visible as the wheels hadn't been rescrambled. I notified Host & Stay of this, and they did acknowledge my message very quickly, but it was a little unsettling to have this happen and not find out why. However, in all other respects, communication with Host & Stay was excellent. I received detailed check-in instructions and a guidebook for the property, and received prompt responses when I communicated with them regarding out check-in time.

Christopher

2 years ago

Had a lovely stay and would stay again. things to improve the kitchen needs better equipment not enough glass,pans plates are very small didn’t cook as we ate out but would have struggled to if we wanted to, underwear left over from previous tenants rubbish left under beds bucket of over turned sand in the cupboard cleaning could be better, heating control didn’t work batteries had run out bought some batteries so we could get it working. Mattress protectors would be a plus as one Mattress had what looked like a wee stain, a picture of the gate into the property would be better the picture of the cobbled slope is misleading, had to leave some rubbish and take the rest with us could not find a bin.front door didn’t feel secure could do with the chain fixing as a minimum. Overall would stay again with improvements location is amazing flat is an amazing size for our family loved the hall and kitchen flooring made cleaning the dog easier as to not dirty the carpet

David

2 years ago

Great location for a great town. Whitby is a darling, picturesque coastal town on the east side of England. So many charming streets chock full of sweets shops, pubs, restaurants, and other shopping opportunities. The walk to the Abbey and "Dracula's mansion" on the hill is spectacular. The apartment is good value for 3 or 4 people. It feels a bit like a party house, not too fancy or spiffy, but does the job. It's not too close to the tourist mobs, so it's private. It's 3 (!) floors, so there's privacy for guests. Great view of boats in the bay. Kitchen and bathroom are fine. My only problems were not having adequate instructions to find the door and key box (you have to go through a metal gate and down a lane) and getting the right wifi and password. But the hosts were responsive. Still, this information should be checked and updated.

Suzie

2 years ago

Great location, lovely view over the harbour and bargain for money. All happy.

Sarah

2 years ago

Location was great, unfortunately we found that the kitchen was not really up to standard not much in the way of glasses and such, oven hadn't been cleaned from previous occupants, and the heat wasn't working when we arrived, we called, informed someone would call to fix unfortunately no one arrived

Mandy

3 years ago

A great, no frills place to stay in a good location in Whitby.

Martyn

3 years ago

Great location. Lovely view of the harbour. Near to the town center

Karen

3 years ago

Perfect location . Cottage is clean & cosy . Just be careful where you park your car as we did t realise further down the road . You get a ticket

Rachel

3 years ago

Great apartment with fantastic views of the harbour within 5 mins walk of the centre of town. Steps to the apartment are quite steep so if you want some training for the 99 steps to the Abbey you're in luck. Beds comfy and so was the couch. Kitchen had everything you could need Inc washer and dishwasher and host provided tablets and washing powder. Will definitely be back

Gary

4 years ago

Lovely apartment, great location.

Emma

4 years ago

Location was excellent, very close to shops and restaurants. The cottage was comfortable and cosy with comfortable beds and nice decor. We arrived at 4pm and it was clear the cottage hadn’t been cleaned. The previous people that had stayed had left food and wine on the kitchen counter and all three beds had been used, slept-in bedding still on the beds and used dirty towels in the bath. Simon the owner was so helpful getting this sorted, he offered for the cottage to be cleaned but we needed to get showered and ready for our dinner reservations so he brought us clean bedding and towels and waived the cleaning fee. Simon was really helpful and said if there was anything we needed to give him a call. Despite the problem at the start we did have a lovely stay in this comfortable little cottage.

Anna

4 years ago

Great location and great fews across the harbour.

Natalie

4 years ago

Fantastic location with amazing views. The issues we had were quickly resolved and those that manage the cottage are lovely. We’d recommend this place and would stay again. Everything is on your doorstep.

Sharron

4 years ago

Great location overlooking the harbour with a reasonably priced car park a couple of minutes up the road. Fantastic accomodation. I would definitely stay again and would highly recommend it.

Thomas

4 years ago

Lovely little apartment with a Great location for getting about in Whitby. There a lots of stairs so travel with a baby or elderly could be a struggle. All in all a great stay.

Rita

4 years ago

This is a very nice comfy and clean apartment, it's only a short walk to the centre of town. there are a lot of stairs.

Luke

4 years ago

Lovely cottage on the harbour. kids absolutely loved it.