Carl

3 weeks ago

Very little, it’s drab, dirty and really needs a refurb

Dirty, dated
I can see that a number of other guests have complained about the lights not working on the stairs, and no lights on the entrance stairs
These comments date right back to April 2023, so it is clear that the owner has very little regard for the safety of guest and is more interested in the money coming in.
The place is a death trap, I wouldn’t stay here again for free.

Duncan

1 month ago

Location

TV did not work, shower leaked

Christopher

1 month ago

The location was really good.

The tv was broken. We reported it on the first day and the owner never responded.

Peter

2 months ago

The location is good as you are very close to town, we only paid for parking on one night ,the rest of the time we managed to get a free parking slot.

(1) The entrance to the property is not the one that is advertised (see video)
(2) The door and frame looks like it’s been broken into and the canopy looks like it’s going to fall off.
(3) The key safe is right above the drain and the key did go down there.
(4) The 2 steps has no fall protection and the door doesn’t open fully so you have to stand on the edge of the step to get in and out.
(5) The steps inside the property are steep and narrow with inadequate lighting.
(6) We cleaned all the utensils before we used them after seeing the frying pan with the dried up egg in it.
(7) We had no working tv all week even after reporting it the same day we checked in.
(8) There is also a constant damp smell which I dare say is from the industrial laundry downstairs.
(9) Windows are dirty and don’t open in the living room.

Zoe

2 months ago

Location good view not enjoyed as much as windows very dirty and did not open.
Beds comfy

Dirty kitchen and cutlery.
Clothes left in washing machine from previous guests
Facilities in kitchen very poor 1 x small wine glass and 1 x half pint glass
No dishwasher tablets or cleaning products
No Bin in kitchen
Table and chairs wobble not suitable to eat a meal at
TV intermittent at working
Showers floods bathroom and runs to carpet on landing
No complimentary items ie, coffee, milk etc
Front door covered in dirt and cobwebs, not very welcoming

Jake

2 months ago

Do not waste your money here. Firstly, it was hard to find. The images would suggest the property is up the ramp but it is in fact down the alleyway to the side of the laundry place. Some parts of the property weren’t clean - stains inside the cupboards, toaster overflowing with crumbs and dirty, coffee pot had dried solid coffee in the bottom, freezer was full of ice. There were also some dirty towels which had just been left in the washing machine. The furnishings and level of upkeep throughout is poor - old and dated. The radiator in the bathroom was covered in suspicious brown marks. There were multiple cupboards with an array of random junk in like a tin of paint, an iPad, screwed up newspaper and Christmas decorations. It was just about adequate for two nights in Whitby but for what we paid we really didn’t feel it was value for money. After booking the property you also have to pay extra for a damage waiver in case of any damages to the property. We definitely wouldn’t return.

Levers

3 months ago

Excellent location

Door Steps need a hand rail to prevent a fall

Jamie&sami

3 months ago

Perfect location
Perfect base
Dog friendly
Local parking

Not really a didn't like just our dog is elderly and the stairs into the house are steep and not grippy material I had to aid him up and down all the time

Stephanie

4 months ago

Good location

Lots! There was an absolutely awful smell as soon as you opened the entrance door. The steps to the flat were not those shown on the pictures on booking.com - in fact the flat shown on the site wasn’t the flat we were in. On walking into the property the heat and smell were overwhelming. On trying to open the windows in the lounge we found the sash cords were broken and the windows wouldn’t open - so we couldnt get any fresh air in or let the awful smell out. I had to put tons of talcum powder down the steps to try to mask them smell but this didn’t work. I called the office on arrival to request a maintenance visit however no one came through the whole time we were there although promises of a visit were made. It made my husband ill and he spent the first part of the evening sitting on the harbour wall. He thinks the smell was from the maccerator behind the toilet. The steps up to the flat were also awful. I have slight mobility issues climbing steep steps and we have an elderly dog who we had to assist up them every time - she is too heavy to carry - and it traumatised her greatly. The flat itself wasn’t very clean. The lounge carpet was dirty and the rug smelled terrible. The lounge windows were filthy so the view of the harbour was compromised. Kitchen utensils weren’t clean - I had to dishwasher everything before using. None of these issues are new - in looking at old reviews the windows have been broken for 1/2 years. Surely this is also a fire hazard to not have opening windows - if there was a fire in the kitchen/stairwell the only option was to go up to the bedroom level. Also the “garden” with “garden view” is misleading as it’s just a little yard which also smelled dreadful.

Fran

5 months ago

this property was in a good location and reasonable value for money.

my bed hadn’t been changed since the last occupancy. Many of the items in the kitchen had been put away dirty. There was a lack of basic equipment. Bin, dustpan and brush. knife and chopping board to name a few.

I didn’t like the unexpected request for a security deposit after I’d already paid for the accommodation. it It didn’t seem reasonable to attempt to charge me more for a returnable security deposit than the actual rent . i am not sure how the company can justify holding onto it for 14 days. it’s no wonder people chose the non returnable tariff.

with a bit more attention to detail the property could be improved significantly.

Stephen

5 months ago

The cottage wasn’t as easy to find as judging by the pictures we thought it was up the ramp/steps at the side of the shutter door however it was through the gated alley. Once in, the cottage was roomy and comfortable, the beds were very nice and everything was as the pictures. It was in a perfect location overlooking the river and very close to all the amenities including some amazing restaurants and cafes which meant we could park the car up and not use it all weekend. Parking is an issue as it’s on road parking which was full, the car park just down the road was full when we got there but after a short while we managed to get a parking spot in the car park. The hosts were very quick to respond when I messaged them which was reassuring

William

6 months ago

Do not waste you money on this property. Firstly it was advertised with free onsite parking which isn’t even true. We arrive at the property and we instantly knew something was wrong by the stretch of dog wee as soon as you entered. Upon further inspection the entire property was cover in animal fur and filthy. We tried to ring host and stay and you are just connected to some call centre in America not ‘a family run business in north Yorkshire’ as advertised. They were absolutely no help in resolving the issue! Luckily air bnb realised how bad the property was and have given us a full refund! After such a stressful ordeal I just want to give everyone the heads up to avoid host and stay and this property in Whitby!!

James

6 months ago

Location was good and very clean. Bed was really comfortable so a good nighs sleep was easy.

Entrance hall light very dim and not great when arriving in the dark. Sky remote didn't work. TV was poor. It was unusual to not have any hand wash or soap in the apartment, not expecting posh cosmetics but a simple bottle of hand wash isn't too much to ask for.

Rachel

7 months ago

We had a great stay in this apartment; it was clean and tidy and the bedrooms in particular were very comfortable. I really liked the attic bedroom.
The location felt safe and was quiet, especially in the evenings, and it was lovely to have the view of the boats outside the window.
I would recommend that the kettle (had bits of paint/coating flaking off into the water) and the frying pan (scratched non-stick coating) be replaced.
We returned from a trip one day to find the key safe hanging open and the code visible as the wheels hadn't been rescrambled. I notified Host & Stay of this, and they did acknowledge my message very quickly, but it was a little unsettling to have this happen and not find out why.
However, in all other respects, communication with Host & Stay was excellent. I received detailed check-in instructions and a guidebook for the property, and received prompt responses when I communicated with them regarding out check-in time.

Sarah

7 months ago

We stay here every year because of the central location, it's dog friendly and probably one of the cheapest places to stay in Whitby.

Please invest in black out blinds/curtains the blinds are no use for bedrooms and let's in all the light even at night and wakes you up so early in the morning!

2 rolls of 2 ply toilet rolls for 4 adults will not last 4 days.

The double bedroom door does not close.

There was no washing up liquid or hand soap so we had to buy our own.

The shower screen leaks quite badly all over the floor which makes it slippery.

Angela

8 months ago

Warm and clean cottage with great harbour views from the lounge and bedrooms. Great location close to the town but far enough out at night so not disturbed. Spacious cottage, attic room ideal for teenagers as got own space on their own floor.

Lack of glasses and kitchen utensils like others have said in the kitchen. Only 2 glasses for 3 of us for example. I have reported that so hopefully sorted for future guests.

Rich

9 months ago

The location overall it was clean could do with a bit of a spruce lick of paint in places but clean the women in the laundret below was nice and helpfull

Getting locked in one night cause the lock on the door was playing up and we was going out for a meal the lock didn't get fixed till the day after we rung the owener he didn't answer text back later told us he was sick so we was stuck in

Chris

11 months ago

Excellent location and well equipped yes the stairs up to the door are steep but it’s worth it when you get up there, after reading others reviews I can say that all of the issues that were mentioned have been resolved and a problem with the boiler was dealt with very quickly and simply so can’t fault the service.

The beds were so hard which made it difficult to sleep. If the mattress was replaced with a softer one then we would return but unfortunately this alone is enough for us not to be returning- that said I’ll keep an eye out on the website for any information regarding a new mattress!

Jaqui

11 months ago

Great location.Lovely place clean and comfortable. We had a great weekend.

The only downfall was having to be out by 10am .

Christopher

1 year ago

Had a lovely stay and would stay again. things to improve the kitchen needs better equipment not enough glass,pans plates are very small didn’t cook as we ate out but would have struggled to if we wanted to, underwear left over from previous tenants rubbish left under beds bucket of over turned sand in the cupboard cleaning could be better, heating control didn’t work batteries had run out bought some batteries so we could get it working. Mattress protectors would be a plus as one Mattress had what looked like a wee stain, a picture of the gate into the property would be better the picture of the cobbled slope is misleading, had to leave some rubbish and take the rest with us could not find a bin.front door didn’t feel secure could do with the chain fixing as a minimum.
Overall would stay again with improvements location is amazing flat is an amazing size for our family loved the hall and kitchen flooring made cleaning the dog easier as to not dirty the carpet

Marie

1 year ago

Lovely living room

Needs a new front door, not safe

Russell

1 year ago

The location was great easy walking distance to the amenities.

One mirror to share with both rooms windows need cleaning. Needs a new entrance door it looks like someone's tried breaking in

Gahan

1 year ago

Ideally located for all of Whitby facilities. Our car never moved until our departure day.

Nothing negative to say.

Philip

1 year ago

Nothing, after seeing the unchanged bed we decided not to stay in the property, and phoned Host and Stay with our complaints. Still waiting to hear back from a manager regarding our refund

Cleanliness of the property, cobwebs everywhere, double bed had not been changed since it was last used (curly hairs in the bed - make of that what you will), hairs in the bathroom, microwave not cleaned properly, dried food residue stuck to the inside and roof. Kitchen sink not cleaned properly, crumbs on the chairs in the living room. Cupboard in the living room containing mould. Entrance door looked as though it had been forced open recently as door surround was damaged Dust on the window ledges, windows that didnt open properly and had paint splatters. I dont normally complain, but all this for £370 for two nights is unacceptable.

Louise

1 year ago

very comfortable, allowed our 4 small chihuahua’s, had everything we needed and in a lovely location.

didn’t know which bin to use as our number wasn’t on there.

Stevie

1 year ago

Quirky location, large sitting room.

Only one bathroom, the stairs from the entry door were steep. There were no complimentary basic food products. ie milk., Tes bags coffee.There is nowhere nearby to buy groceries especially on a Sunday evening. The TV didn't receive terrestrial channels and it was complicated to operate with two remotes.

Anthony

1 year ago

Very clean lovely apartment well situated for our needs. Competitive price considering its Whitby.

Patrick

1 year ago

Location was ok

Back door is unsafe. Needed a deep clean. Kitchen did not have basic items like oven gloves and chopping board. No window coverings to the back of the property therefore no privacy

Darren

1 year ago

Location

Filthy. Dirty windows. No curtains on any windows, just white office blinds letting too much light in so couldn’t sleep.
Plaster on walls. Wallpaper scuffed all over. Dirty window sills. Cobwebs. Rusty radiator. Toilet doesn’t flush properly. Needs fully decorating.
No maintenance on property. Owner taking profits with no investment in the property. Owner rude when asked for reimbursement.

Carole

1 year ago

Comfortable spacious rooms. Comfy beds. The location was great

The 3 days we were there were hot and sunny and both of the living room windows didn't open, making it a bit stuffy. Could do with a few more drinking glasses. One mug had a crack down the length and there were some cobwebs on one of the pictures in the living room. Some plastered areas on the walls could have been painted over and the towel rail in the bathroom had rust on the lower half. It was a great few days stay but a few DIY jobs would have made it perfect.

Anne

1 year ago

Location, single beds, comfortable mattresses, double bed, not comfortable bedding clean, etc
Pet friendly with no extra charge.

Bit run down inside, haven't been to an apartment that did not have basic essentials such as oven gloves to be able to make use of the oven safely, etc. Dinner plates the size of a side plate.
Living room windows wouldn't open, so the rooms were very warm and stuffy tv was old or faulty when you changed chanel the previous one still showed like a ghost chanel.
Just before arriving you either have to give a 250 refundable damage waiver or pay 25 non refundable

David

1 year ago

Great location for a great town. Whitby is a darling, picturesque coastal town on the east side of England. So many charming streets chock full of sweets shops, pubs, restaurants, and other shopping opportunities. The walk to the Abbey and "Dracula's mansion" on the hill is spectacular. The apartment is good value for 3 or 4 people. It feels a bit like a party house, not too fancy or spiffy, but does the job. It's not too close to the tourist mobs, so it's private. It's 3 (!) floors, so there's privacy for guests. Great view of boats in the bay. Kitchen and bathroom are fine. My only problems were not having adequate instructions to find the door and key box (you have to go through a metal gate and down a lane) and getting the right wifi and password. But the hosts were responsive. Still, this information should be checked and updated.

Louise

1 year ago

Excellent location and beautiful cottage. Couldn't ask for more

Nothing

Paul

1 year ago

the location and the view were amazing.

locking the front door was a bit tricky, but that's it.

Mrs

1 year ago

Location

Apartment

Suzie

1 year ago

Great location, lovely view over the harbour and bargain for money. All happy.

Abbey

1 year ago

The apartment was in a good location. Lock was a little difficult to manage, the key safe was hard to use.

We have stayed in Whitby on numerous occasion previously. There was no Parking even though it was advertised with parking. When calling up about this were told by host and stay that its wasn't their fault and its are own problem (the parking was than taken off the website).
There were no working lighting in stairs leading from front door to apartment door. - We almost fell on more than one occasion as it was very dark.
The fire was broken and appeared not safe to use.
Medicines were left in the drawer in bedside table of the twin room, fortunately we were a party of adults but had we had children with us we may not have checked all the drawers etc before putting children to bed in this room.
No clean dishes. The dishwasher was full of dirty crockery etc. from the last occupants, possibly because there were no dishwasher tablets but the cleaners should have at least washed up by hand and put everything away. No clean tea towels - all in the washing machine soaking wet and stinking.
Mold everywhere. Old moldy sticks of rock in a cupboard in the lounge.
Spare pillows in a cupboard half way up the stairs full of mold, dust and dirt.
A 5 inch round hole in the ceiling above the window on the landing. Water was literally pouring in, down the wall, floor was soaking. It was moldy, the plaster was falling away, it had a hand towel pinned to the wall to hide it and another on the window sill which was saturated and stinking.
When calling host and stay about this issue we were told its not their issue and they hope we enjoy the rest of our stay.
I have been emailing and calling now for the past few months to host and stay and have tried calling the owner of the apartment several times and have just been ignored. Host and stay said they would contact the owner for a response, the owner themselves said they would look into it, this was over 2 months ago and we have still heard nothing. This is absolutely unacceptable and I would not recommend staying in this property.

James

1 year ago

Overall it was a nice place to stay for a short break.
Great location and very comfortable to stay

Athough, a few things let it down.

Was unable to connect to the WiFi the two days we were there. Tried the reset and tried on and off with no success. Plus, the notice card on the mantel piece displayed a completely different WiFi option.

The front door is very unwelcoming and is in a poor state. Not good first impression.

The windows are filthy, which impacted the view slightly. Seen this has been noted by someone previously as well

Repairs carried out to the plaster work in places and not finished with paint.

Emma

1 year ago

Location was good not to far to walk to see things in whitby

Absolutely nothing

Sarah

1 year ago

Dog friendly, great location

Nothing

Moores

1 year ago

The situation, cleanliness, and space

It was difficult to take luggage up the stairs. There was a vent that was continually blowing steam across the door.

Fiona

1 year ago

upper staircase window was leaking,plaster fell off wall and dripped continuously for 2 days,keeping me awake for 2 nights.cobwebs in the front room that I cleaned(I don’t go on holiday to follow the supposed cleaners around).dirty windows in the front room,they’d not been cleaned for months.windows in upper bedroom the glass has blown so needs glass replacing.front door was covered in fluff(you’d think the cleaners would have cleaned it(but no)the kitchen and bathroom taps were loose,radiator in bathroom was minging,not sure if it was wee stains or rust.blinds in upper bedroom were 3inch too short on one side,the window that leaked needs a blind or curtains up.I’m very disappointed with the property as I paid £334 for 3 nights,I think I should have a refund.I took my friend for her 60th birthday to be let down.

Whitelocks

1 year ago

Location for this place was 10/10. We managed to get free on street parking both times we moved the car. Great little old property. Teens were on the top floor, seperate bathroom and main bedroom on the 2nd, kitchen and living room on the 1st, entrance on ground floor. So lots of stairs but they weren't too bad. Views of the harbour from the windows. 2 min walk to the shops. 10 to the harbour beach.

Really needs 4+ pasta bowls as the plates weren't OK for dinners and a couple more sauce pans and a chopping board.
It was generally clean and tidy but hopefully this time the cleaners looked up and saw the cob webs that had been there for a while but that is me being super picky.
The laundrette wasn't an issue for us but maybe a bigger board by the door to deflect the fluff would be a good idea.

Jodi

1 year ago

The house was cosy, clean and perfect for our little family get away. It was already stocked with things like sugar and condiments, the appliances were amazing too. Could not have been happier here. We can't wait to come back in the summer.

Sarah

1 year ago

Location was great, unfortunately we found that the kitchen was not really up to standard not much in the way of glasses and such, oven hadn't been cleaned from previous occupants, and the heat wasn't working when we arrived, we called, informed someone would call to fix unfortunately no one arrived

Mandy

1 year ago

A great, no frills place to stay in a good location in Whitby.

Devon

2 years ago

Location great and very close to Whitby town centre. Close access to pubs and restaurants within short walking distance. Nice views over the harbour (if the windows were a bit cleaner).

This accommodation was let down by many strange, little things. Individually none of the issues were a major problem, but the cumulative effect made this a rather dismal and uninviting place to stay. The list: flat is above a drycleaning/washing facility which regularly makes noise and plays havoc with the water pressure; exhaust from said facility blows directly onto the door accessing the flat which is covered in pink fluff and spiderwebs - you'll also get a blast of dryer exhaust every time you enter/exit; damaged wall at the bottom of the stairway that has been repaired but not repainted; windows in the living do not open (I would not want to stay here in the summer!); general cleanliness of dishes and kitchen very poor; dust everywhere; and the craziest thing - some strange woman entered the flat unannounced from the drycleaners and said she had to come into the living room and put a card into the gas meter!!! Final nail in the coffin is a demand for a £300 deposit or a £30 waver for damage which I have never come across in hundreds of stays across the country. For the price, there are way better options (we discovered) in Whitby. Massive disappointment and the damage waiver/deposit is an absolute scam.

Jeremy

2 years ago

The location was the best .
Spacious for two people and the dog .
Flat was comfortable .
Furniture was ok.
Good shower .
Good size kitchen
Even though the outside was small in the back garden it was nice to see plants growing and it appeared well cared for .

It needs a stair rail on the inside stairs.
Sort out the external door it sticks all the time needs the door replacing and get the blowers from the laundrette facing another way than on the door .need hooks for nightwear and places to put your toiletries in the bathroom.no microwave dishes, dirty towel found in a cupboard from previous people who had been in also rubbish behind the sofa .need more mirrors no where to sit to blow dry your hair

Anneke

2 years ago

ruim

je kunt niet buiten zitten

Martyn

2 years ago

Great location. Lovely view of the harbour.
Near to the town center

Andy

2 years ago

location, size, layout

heat and moisture from launderette below. door ridiculously stiff to open. cleanliness could have been better. no info pack in room. some doors not fitted well.

Steve

2 years ago

Good communication and easy to use lock box. Instructions were clear and simple. Great location with nice views. Everything we needed. The ladies in the laundry were excellent with out son who has a learning disability and LOVES washing machines.

The extracts from the laundry blow directly onto you when using the door - makes everything wet and unpleasant. Could do with diverting them away from the entrance.

We got lucky with parking. Not sure if there’s anything more you can do to help but this would remove a bit of stress at the start of the holiday.

The blinds in the bedrooms could do with replacing for blackout blinds.

The unpainted section on the wall coming down to e stairs just makes it look messy - would improve the feel of this were painted.

Andrew

2 years ago

Ok, so the property is in a great spot and definitely on the right side of Whitby.

Beware parking is absolutely horrendous nearby so we had to walk 1/2 mile across the bridge to park the car.
When we arrived we fancied a cup of Tea but there was no washing up liquid which we thought was rather odd and the although the dishwasher had been on, there weren't any dishwasher tabs so nothing was properly clean.
We also thought that 2 toilet rolls for 4 adults for 4 days was a bit poor too so we had to buy more (as well as the washing up liquid and soap - none of that either).
That's not 5 stars in my book, not even 4!!

Darren

2 years ago

good location

Ffion

2 years ago

Great views of Whitby harbour from the lounge and bedrooms. Great place to stay if on Whitby short walk into town. Parking is available on the street outside of lucky to get a spot

Dishwasher was full and had not been emptied, chairs missing in bedrooms to do hair a make up.

Francis

2 years ago

The location was good, just a few minutes walk to the centre of Whitby, and looking out onto the harbour was nice.

Parking is dreadful, very busy parking spot for visitors so everyone is fighting for somewhere to park. A constant worry every day as to whether we were going to get anywhere to park after a day out. Be warned, just a bit further down the street is a section allowing parking for only 40 mins, but very poorly marked out so lots of people get parking fines daily. The door to the flat and general entrance was awful. The flat is above a laundrette that works long hours, and the exhaust pipes from the driers are fitted in such a way that they blow all the hot sticky air and fabric fluff all over the door, the handle and the steps. It is terrible. Access to the flat is up a steep stairway, not at all an easy access. The tv needs servicing, a very poor picture. Kitchen basic but no oven gloves and only one tea towel, kitchen needs refitting as very tired. Large area on stairs to bedroom had been replastered but just left like that, no repainting. Top bedroom only fits someone less than 5', otherwise you hit your head constantly on the beam across the middle. Left hand window in living room had a broken sash chord so the window won't stay open. Very difficult to find the flat, it is round the back of the laundrette through a strange metal gate and down a passageway into a rather grotty courtyard.

Mccormack

2 years ago

Livingroom and Kitchen were all okay

Finding the door to the property was difficult, maybe a sign to tell you its behind the metal gate would help.
parking was not easy either.
The main bedroom door would not shut.
The blinds on the bedrooms were insufficient and let it too much light at night and early in the morning. Curtains would have been a sensible thing to fit. This was the main cause of not sleeping well.
The bathroom floor was very slippery

Mark

2 years ago

no coasters for the table and a shelf or unit would be handy for the bathroom

Derek

2 years ago

Perfect location,the sofa comfy,the bedding comfy harber veiw excellent

The table and chairs very flimsy did not dare sit on them.the windows had not been cleaned for a very long time,the radiator in the bathroom looked horrible
In order to use this property they demanded mypassport or license details,to try and sell me an insurance policy for £35 to protect the owner,bearing in mind they had my bank details and drawn weeks rental,the back door the only door had 2 vents from the laudery dryers that is under the property blowing hot dusty air into the property everytime you opened the door which was not a very welcoming site

Tom

2 years ago

Location was perfect. Five minute walk into the centre of town.

The place wasn’t fully functional for the cost. The kitchen was poorly equipped with one terrible pan and a few oval plates. I don’t see how you would cook for four people here.
We were only given one house key so had to lock each other in if someone wanted to be out after someone else had gone to sleep.
There was no hand soap, washing up liquid or hairdryer. There are no curtains- only blinds- so it was very bright in the bedrooms at night and early in the morning. And the tv is very low resolution so imprints old images on the screen.

Danny

2 years ago

Location was great, that’s about all.

More pots and pans, pizza tray, hot water would have been nice, and a working telly.

Vickie

2 years ago

The location was great for town. The house was clean. Amenities all worked. Very spacious accommodation. Lovely little well kept courtyard outside. Nice views over the harbour.

Steep steps up to the house and about a dozen. Didn't realise, my fault for not reading reviews. Not suitable for elderly or mobility issues, pushchairs or a dog like ours with arthritis that needed carrying up and down. But not owners fault would be fine if me and hubby had come by ourselves. Utilities a little dated but clean.
Oven trays for cooking needed.
A full length mirror would be good.

Andrew

2 years ago

The view from the window was lovely

Great big hole at bottom of the stairs, heating only worked when it wanted to the loft was freezing all the time ,

Clayton

2 years ago

Spacious property, clean and tidy.

Not enough glasses, plates small, knives and forks are cheap quality. The oven had not been cleaned. There is a huge dent in the wall at the bottom of the stairs and various holes in the wall .

Rachel

2 years ago

The location was ideal

No mirrors in the property apart from a small bathroom mirror. No hairdryer. The apartment needed a better clean, including the windows.

Karen

2 years ago

Perfect location . Cottage is clean & cosy . Just be careful where you park your car as we did t realise further down the road . You get a ticket

Tom

2 years ago

The house layout, location, neighbours, kitchen facilities, living room area, views.

Shower not working.

Rachel

2 years ago

Great apartment with fantastic views of the harbour within 5 mins walk of the centre of town. Steps to the apartment are quite steep so if you want some training for the 99 steps to the Abbey you're in luck. Beds comfy and so was the couch. Kitchen had everything you could need Inc washer and dishwasher and host provided tablets and washing powder. Will definitely be back

Ruth

2 years ago

The view and the location were great. The property was nice too once up the steep staircase.

We didn't receive the key code so were stuck outside on arrival. There was no garden for dogs. The steep stairs are awful. The boiler was in fault mode - heating didnt work first night. Lamp in lounge faulty, lamp in bedroom can't be plugged in. Parking outside difficult.

Angela

2 years ago

stairs to property , although the bedding was clean the quilts underneath had a sweat smell could be laundered to get rid of it

Rachel

2 years ago

Everything, the cottage was amazing, great location and super clean.

There wasn't any curtains up at the bedroom windows so it let light in through the blinds.

Paul

3 years ago

comfy warm spacious cottage , we were very happy

we didnt like have any dislikes

Gary

3 years ago

Lovely apartment, great location.

Emma

3 years ago

Location was excellent, very close to shops and restaurants. The cottage was comfortable and cosy with comfortable beds and nice decor.

We arrived at 4pm and it was clear the cottage hadn’t been cleaned. The previous people that had stayed had left food and wine on the kitchen counter and all three beds had been used, slept-in bedding still on the beds and used dirty towels in the bath.

Simon the owner was so helpful getting this sorted, he offered for the cottage to be cleaned but we needed to get showered and ready for our dinner reservations so he brought us clean bedding and towels and waived the cleaning fee. Simon was really helpful and said if there was anything we needed to give him a call.

Despite the problem at the start we did have a lovely stay in this comfortable little cottage.

Anna

3 years ago

Great location and great fews across the harbour.

Natalie

3 years ago

Fantastic location with amazing views. The issues we had were quickly resolved and those that manage the cottage are lovely. We’d recommend this place and would stay again. Everything is on your doorstep.

Sharron

3 years ago

Great location overlooking the harbour with a reasonably priced car park a couple of minutes up the road.

Fantastic accomodation. I would definitely stay again and would highly recommend it.

Thomas

3 years ago

Lovely little apartment with a Great location for getting about in Whitby. There a lots of stairs so travel with a baby or elderly could be a struggle. All in all a great stay.

Paul

3 years ago

This is a very nice comfy and clean apartment, it's only a short walk to the centre of town. there are a lot of stairs.

Luke

3 years ago

Lovely cottage on the harbour. kids absolutely loved it.