Rebekah

1 month ago

Great location, the flat was ok, but very tight space around the bed and into the very small bathroom, this is not obvious in the photos. Have to agree with other reviewers and the attitude from Host and Stay. Very unresponsive and automated when they do respond. False platitudes from previous reviews as nothing has been done. Such as cleanliness, stained carpets, the bed being too big, the corridors being damp and musty odour. We also found the bathroom sink is extremely slow to drain, I would say it was almost blocked! Most annoying yet again is the hidden £25 non-refundable charge for accidental damage!! Even worse as an alternative pay £250 refundable with a £10 admin fee! This is sheer profiteering and nothing I have seen from any other air bnb properties. All costs are usually highlighted on booking. I have booked with this company before via air bnb and reluctantly had to again due to availability of properties, but will avoid in the future.

Helen

3 months ago

Kerb appeal is not good, unkempt exterior and obvious damage to the apartment's door. The apartment itself is very small; the bed is huge for the space which means there is no storage in the bedroom. Instead there’s a coat rail with hangers in the sitting room and storage boxes under the tv. The bathroom is well decorated and the shower is good though the toilet roll stand was quite dirty. The kitchen was adequate for a short stay but the cupboard under the sink wasn’t clean. For a 2 night stay the apartment was okay but we would have struggled for space if there any longer.

Melly

4 months ago

Took us a little bit of wander around finding the apartment building and the door number. Maybe provide photo of the doors and building/landmark or map to guests prior to checking in. Living room rug need replacing a new one as dirt and stains put us off stepping on it barefoot. Cleaning can be improved. Garbage bin not fully functional. We have not used the kitchen utilities so cannot comment on that. Apartment is near primary school so can be noisy on school opening ang closing. Is not noise proof. Providing shower caddy will be useful. With king sized bed, space on room is compromised. As a frequent user of airbnb, it was my first time to use a third party person to pay a non refundable security deposit £25 that is mandatory prior to checking in.

Mae

5 months ago

If you’re looking for somewhere close to Whitby Centre, this apartment would work as the bare minimum. But it’s not the kind of place you could relax in. Cleanliness is a massive issue. The cleaners left an extremely shoddy job for our arrival with kitchen cabinets full of dirt, dusty floors, and food-stained dishes. The apartment complex reeks of something resembling B.O. which you just have to learn to live with during your stay. For the apartment, walls are remarkably thin. Very few basics are provided. Given the £25 non-refundable deposit, I didn’t expect to spend extra on washing-up liquid, more toilet paper, and sponges because of how stingy Host and Stay’s provisions are. The deposit itself is particularly harsh and profit-driven given the two options provided will mean most people have to choose £25 non-refunded as they can’t afford to wait 14 days for £250 back. Host & Stay provided less than the bare minimum throughout our stay.

Kurt

6 months ago

Before we arrived, I ensured that Private Parking was available, messaging the host on Airbnb to double check. However, when we arrived on the day we found out this was not the case and instead I had to park in a public car park which was nowhere near the accommodation. Being out of pocket having to pay for 4 nights of parking I contacted the host who would only pay up to £20 even though the parking was much higher than this. The actual accommodation is nice, great location and many fantastic restaurants around. However the inside of the accommodation was quite dirty, there were unwashed dishes in the dishwasher and lots of dust around the bed and sofa. Also be aware that you must put down a non-refundable security deposit of £25 pounds, and they will not let you stay there until you have paid it. Overall, the accommodation is nice, but there were a lot of extra headaches around booking though a company on Airbnb which is usually not the case.

Lily

7 months ago

I booked the trip for my boyfriend's birthday present, as I had stayed in a Host & Stay apartment in Whitby before and it had been a great apartment - I was very pleased with this one too! It was very charming, cosy and colourful. My favourite thing was the bed - HUGE and super comfy! I also loved that you can see the sea from the dining table. Perfect!

Roy

7 months ago

We really enjoyed our stay. The flat was nice and clean and had everything that we needed. The check in was super easy and the flats locality was perfect, with lots of local walkable restaurants. We would definitely stay again, thank you.

Hayley

7 months ago

Lovely apartment in a fantastic location.

Lucy

9 months ago

I asked lots and questions before and after arrival but had quick and helpful responses back! The flat was perfectly located, would definitely go back!

Ross

1 year ago

Nice little place to stay for a weekend, good amenities and felt private and secure. Shower needed a bit better clean and some of the areas were quite dusty. Overall very good accomodation

Stephen

1 year ago

This was a last minute booking for us and quite hurried, so the happy outcome was great. Host and stay's legal preamble was a bit of an offput but not oppressive and the owner himself was friendly and welcoming and the apartment absolutely ideal, though the bed was so enormous that it was a squeeze to get to the bathroom! But no complaints. This is a well equipped and welcoming place to stay.

Jack

1 year ago

The location was great, very central and could walk everywhere. Getting in was easy and the hosts were proactive in their communication. Only cons I would say is the shower cut out a few times and had to be reset. There was dust on the bedroom floor/skirting boards and the cleaner hadn’t hoovered under the sofa. But otherwise it was great. I would stay here again.

Lewis

1 year ago

Location is unclear. Sorted out after a few calls. Shower system is terrible as the fuse is regularly cut off so need to go out of the bathroom wet and turn it on again and again. Good location

Ruth

1 year ago

Very responsive host when things weren't right which was fabulous. only downside is lack of parking.

Katie

1 year ago

Great location and a well kept apartment. Perfect for a solo traveller or a couple.

Nick

1 year ago

We had a great stay - super convenient location and was absolutely spotless when we arrived.