Paul

1 week ago

Great location. Property is unique, being an old converted church, and is of a very high standard. The living room/kitchen is very spacious and has all you need for a short stay. Most of the place was very clean, apart from the sofa bed. The bedding is comfortable and we found the bedrooms warm even with no radiators on. Although it has allocated parking space, we found it easier to just park on the street. Ubers from the property to the town cost between £7 and £10, great if you're in a group (there were 4 of us), but it's quite close to bus routes too.

The sofa bed which had all kinds of nasty crumbs and bits all in it after pulling it out. Looked like it hadn't been cleaned in months. The toilet cistern continuously dripped. It couldn't be heard from the bedrooms, but is wasteful of water over time so should be fixed.
The check out time was far too early. You have to have the keys back at the key shop by 10am, which effectively means a 9:30 check out. Also, it's confusing, some of the info guide mentions paying extra for late checkout, yet some of it says no extended checkout available. This needs to be clarified better.

Hannah

2 weeks ago

Lovely to see how the old church had been beautifully converted. Beautiful space and comfy beds and furniture. Quick response from staff.

No Internet despite informing staff within 12 hours. Dripping toilet. Uneven flooring possibly due to leak. Faulty oven extractor. Even though present for a week as a family of four, only one toilet roll provided, no recycling facilities, no washing up liquid and only a couple of dishwasher tablets.
Information boasts about low carbon footprint and ecofriendly by no mention of recycling, limited toilet roll and difficult to regulate temperature along with wastage of water due to dripping toilet

Deborah

2 months ago

This has been the worst Airbnb property we have ever booked. On arrival the key fob did not work for the electric carpark gate so we could not get in and the codes for the pedestrian gate did not always work. Contacting Host&Stay was not easy as they left you on hold for 3mins before it then went to answerphone and their response was delayed even with this. That beame and issue when there was an emergency on we were inside the apartment. The boiler was leaking water and had pushed up the wooden flooring, which my husband tripped over, and there was mould behind it and the heating did not work. The toilet had no flush as the water had been shut of to it, the internet did not work with any of the codes given and even when advised over the phone it didn't work, the TV used WiFi so that fid not work either. We requested they move us to somewhere else or to a hotel, but that did not happen until the following afternoon so we were left to sleep in the property for one night of two.

국성

2 months ago

전반적으로 괜찮지만 숙소 제공 옵션인 인터넷 와이파이가 전혀 작동하지 않고 호스트는 3일 내내 느린 답장과 도움이 되지 않은 안내때문에 매우 실망이였습니다.

James

2 months ago

The property character. Leaving and coming home.

Think twice before booking this property, unless all you care about is the beauty and character which is unquestionably unique.

A beautiful property but a thoroughly disappointing stay. We encountered a number of issues that were compounded by the lack of communication from the hosts and seeming inability for them to respond to issues.

The property has a disgusting mould/drains smell. This is evident as soon as you enter through the main door into the corridor and was the case throughout the apartment and is extremely strong. There were severe stains in the communal area outside the apartment front door, suggesting they have had some serious water leak problems.

There is no WiFi at the property. We reported an hour into our stay (by leaving a voicemail as you don't tend to get anyone to answer), by texting using a number that actively messaged us prior to check in and check out or by messaging through the Booking site) that it was broken and didn't receive one communication back from them regarding it for the duration of our 4 day stay. Granted it could be an issue with the supplier but what I can't accept is the lack of response to reporting the issue or any suggested mitigating actions we could take or update after reporting the issue to Virgin if this is indeed what they did. I must have spent 2-3 hours trying to fix this myself to no avail. We were unable to work and had a child that couldn't use his tablet meaning we were unable to get a lie in any day (as this is the usual trick!). We would not have chosen to stay at a property with no internet. To confirm, you can connect using the password provided but there is no available internet meaning the TV was out of use too as it couldn't connect. Our child asked to return home every day of our stay so we have the difficult task of trying to remove his constant disappointment.

The gate for accessing the car park was temperamental to say the least.

Brian

2 months ago

Great accommodation, good access to Liverpool centre.

Emma

4 months ago

Lovely building, great facilities, near to sefton park and Liverpool centre.
Great safe parking.

Kay

4 months ago

It's such a beautiful place; the photos don't do it justice, you really have to see to appreciate it. The church is perfectly placed between the seafront and city centre, but still nice and peaceful at night. The beds are so comfy, and we really loved the mood lighting in the bathroom that made it feel like a fancy spa!

One thing worth noting is to carefully check the title for your flat number. We didn't notice it, and when we met a lovely local woman and asked for help she told us we weren't the first to turn up confused. It is there in the title, but after a long journey it's easy to miss.

Caitlyn

5 months ago

Gorgeous property that is a pretty rare find. So accessible to local amenities. Hosts were very easy to contact and lovely!

Nothing really

Kirsty

5 months ago

the size of the apartment, location and the hosts.

Cleanliness could be improved on (bit dusty, dead flowers).

Robert

5 months ago

Layout and space

We were a family of 5 staying 3 nights and there was only one toilet roll and no cloth to wipe the counters / table.

John

6 months ago

Very nice air bnb great location will stay again when in the area and recommend to others 👍

Samantha

6 months ago

This apartment was amazing for my family. It had everything we needed. Beds were super comfy and was very clean. The dishwasher was great as washing up on holiday is nobody's first choice!

Gerhard

7 months ago

Prima appartement in een voormalige kerk

Het was er erg koud en het viel niet mee om de sleutel te bemachtigen laat op de avond na aankomst

Richard

8 months ago

Nice, big and airey. Very comfortable and clean

Wasn't a problem so didnt advise at the time (so could have been me) but couldn't get live TV, only the apps.

Donna

8 months ago

Beautiful property very clean and a lot larger than the expected

Nothing

Phil

8 months ago

I have written to Host and Stay a week ago to give them time to respond to my complaint, however I have had no response.
The heating and hot water didn’t work unless I kept topping up the pressure in the boiler.
The WiFi never worked, no matter how many times I restarted it. Which meant the tv never worked unless I latched it onto my hotspot, and the same for my laptop to do work.
The last day there was a leak on the outside of the door to the apartment, I think from a dodgy toilet.
All this has been sent to the company.

Sookur

8 months ago

Clean, spacious and comfortable

The shop to return the keys to was shut on Sunday morning and hence another trip had to be made to leave them inside the property.

Sarah

8 months ago

Really good base for visit to Liverpool with good bus links into the centre of the city. Secure gated parking. Beautiful main living area with good facilities.

Michael

10 months ago

Super clean, super spacious great utilities for cooking. Off street parking. Pub right behind it

Nothing

Jack

1 year ago

stunning renovated church

due to the extreme weather conditions the well insulated building held a bit too much heat within the bedrooms. also a local key safe would have been a simpler method to collect keys. an unnecessary 5mins drive/20 mins walk.