Danah

15 hours ago

You have to go pick up the keys from some shop before heading to the property, really cumbersome if you have heavy bags

Abigail

1 week ago

Accommodation was spacious.
Accommodation was tidy

Not a Positive experience
1. The apartment is not located at the address provided on the booking or on cover of brochure. Taxi could not locate property.
2. If travelling solo, note suitable, due to location, through dark, steep stairs. Security light intermittent.
3. Keys collected/dropped off at different location. Access codes were not sent via email and is not the pin code as supplied by bookings.com
4. Whilst customer services were available, this is not the same as having a host on hand to assist with keys/handover etc.

Abigail

1 week ago

Accommodation was spacious.
Accommodation was tidy

Not a Positive experience
1. The apartment is not located at the address provided on the booking or on cover of brochure. Taxi could not locate property.
2. If travelling solo, note suitable, due to location, through dark, steep stairs. Security light intermittent.
3. Keys collected/dropped off at different location. Access codes were not sent via email and is not the pin code as supplied by bookings.com
4. Whilst customer services were available, this is not the same as having a host on hand to assist with keys/handover etc.

Meshael

2 months ago

Facilities, furniture and cleanliness are excellent.

You will not find reception and assistance, but you call the property and then go to the supermarket to get the key
and the location of the apartment is very bad opposite the working area of a building and also the entrance of the apartment is to take out the garbage on the ground floor in the back square of the building is difficult to reach with bags

Silvia

2 months ago

sicuramente la posizione è ottima e gli interni sono come da foto moderni e di buon gusto

intanto attenti al prezzo a cui dovrete aggiungere per forza o 25£ di assicurazione danni NON REFUNDABLE o una caparra restituita dopo 15 giorni di 200£ con costi pero amministrativi di 10£

seconda cosa
l’indirizzo non è quello pubblicizzato
è nella via del retro e si entra in pratica nel cortile interno dove buttano la spazzatura e purtroppo è molto sporco e poco accogliente come ingresso

poi la casa pur essendo carina non è pulita benissimo
i materassi dei divani letto erano sporchi e anche per terra credo c’era pieno di polvere

lo staff ti subissa di messaggi e per ogni cosa minacciano che ti verrà addebitato qualcosa (se ritardi al check out, se fai danni -pur avendo fatto assicurazione ecc)

però a qualunque richiesta non vengono incontro
prese per turisti italiani non ci sono. punto
carta igienica eravamo in 7 un rotolo di se finisce te lo devi comprare

López

3 months ago

Interieur

Niet hygiënisch, onveilig (ingang deur slot stuk), lakens vies, matrassen vies, bierflessen bij ingang.

Trisha

4 months ago

Very spacious and everything in apartment that we needed

Walking through the courtyard, especially at night walking over uneven grounds. Also no mirror in smaller room so was sharing mirrors in bigger bedroom.

Fawaz

4 months ago

Nothing

I came on Sunday and I stayed with my family 5 hours outside because the service team can’t gave me the keys for my property.
After 5 hours I told them to give me another property ant they gave me flat with just one bedroom and my booking was with 2 bedrooms.

Justine

7 months ago

The property itself was ok once inside. The bed was comfy and the shower was good. The location was good altough it was not on Rodney Street as advertised

The entrance to the property is very poor. Its incredibly scruffy and the locks need attention. The coffee machine had the wrong type of coffee pods provided. The radiator in one of the bedrooms didn't work.
I was very unhappy that we were asked to pay a damage deposit AFTER we had booked and committed to the property. It was either pay a £25 non refundable payment or a £250 refundable payment (of which £10 would be kept for admin) Very misleading.

Ethan

8 months ago

It was a great location and a lovely place. Would definitely love to stay again.

Joanne

8 months ago

Apartment is well equipped, nice style, clean

The entrance isn’t great, easy to slip on the stones, not well lit. Annoying have to collect and drop off keys in a different location.

Ellen

9 months ago

It was close to the centre, a great location and it felt very safe.

Dorian

9 months ago

. It's an intim and very comfortable accommodation. The space is generous and equipped with everything you need for your holidays. It's also very well located: in the vecinity you can find a mini-market, bars, restaurants or bus station. And to the city center you take a 7 min- walk.

Jarno

9 months ago

Sijainti oli loistava. Huoneisto siisti ja tilava.

Michele

10 months ago

Really clean, great location but still quiet

TV didn’t work, no coffee pods provided

Declan

10 months ago

Keys were collected from a mini mart and then the location was 4 mins away. No parking but parking places available. Can be a little confusing getting in but the location, the space and the beds were perfect. Plenty of great places to eat around the location

Just slightly confusing getting into it

Juan

11 months ago

ubicación bien.

terrible servicio al cliente. cargos escondidos, llaves en un supermercado lejos del alojamiento, entrada por una direcci´ñon que no era la específicada. molestia por el dueño antes del alojamiento.

Margaret

11 months ago

The beds were very comfortable and we all slept well. Everything was spotlessly clean. The kitchen was well equipped.

A welcome book would have been an asset. This could include the WiFi code and how to access live tv channels. We had to log in to our private apps to watch tv.

Jordan

1 year ago

Like a little house, cosy clean and brilliant for the price

Checking in is a bit of hassle, there needs to be more information regarding going to the location, it is easily missed as we found out

Ciaran

1 year ago

Great location. Quiet inspite if being right in town. Check in process easy.

Debbie

1 year ago

DO NOT book this apartment, or any other apartment with HOST & STAY!!!
1. Expected to pay a 3rd party £250 deposit. Issues with 3rd party meant we were 2 hours late checking in.
2. Extremely dusty, food waste left on the floor, bed linen covered in hairs! Photos sent to host and told a cleaner would come out. Nobody turned up.
3. Groundwork on huge construction site a few metres away literally had the building bouncing from 8am. Host said they would send someone to remove mirrors and pictures from wall due to safety fear. Nobody turned up.
Told there was NO option for alternative accommodation.
4. Evening of the 2nd night the electricity and water turned off. (Not a fuse and followed instructions). Left myself and my child alone with no lights, couldn’t charge devices, wash, flush the toilet. Left first thing, and host didn’t respond until the afternoon.
Still waiting for an outcome from Host or Airbnb

Angelique

1 year ago

Amazing location. A lovely place to be for a long weekend.
The accommodation was spotless and a good match for what we needed.
Definitely a great value for money.
And Katy, Joe & Team were friendly and always very responsive.

Hayley

1 year ago

Amazing location right in the centre of the city. A 10-15 minute walk from everything. Check in process was a pain, had to go to a corner shop for keys, needed to go through three doors to get in or out of the property and was told the spare keys couldnt leave the property so we couldnt give them to the other members of the party that were arriving later.
Comfortably sleeps four but wouldnt recommend any more than that due to the single toilet and no storage space outside of the bedrooms for things like suitcases.
Maybe im just used to really amazing airbnbs but im also used to them having things like milk, salt and pepper in the cupboards.. just the basics to tide you over.

Johnny

1 year ago

Lovely stay at The Courtyard. Really peaceful and quiet. Apartment was very clean and well stocked as regards linen and bedding. Bit of a walk into town but not too far. Team were very responsive when I phoned to say that no travel cot and high chair had been left at the apartment and had them dropped over very promptly. Pull out sofa beds in living room very comfortable. Would definitely stay again.
Thank you.

Hayleigh

1 year ago

The apartment was lovely and spacious! The couches were easy to pull out and looks just like pictures! You have all what you need there glasses bowls plates etc. big fridge. Good location 5 min walk to centre . Would defo return

They only gave 2 rolls of toilet paper for7 people for 2 nights! That’s the only thing really

Laura

1 year ago

Great place in a perfect location to visit the city with short walks to everything you want to see. The apartment had everything we needed and it was stylish and spotless! Clear communication form a few days before from one of the team was fab with helpful parking hints. The tv meant we could play music or chill with FRIENDS on in our down time and the two sofa beds are extremely comfy and robust! We adored everything about the place! Wouldn’t hesitate to book again.

Ashleigh

1 year ago

Great place to stay and very clear instructions for checking in and checking out. Nice and open social space and the place was super clean.

Ryan

1 year ago

Clean, modern, good location and facilities.

Couldn't open any windows.

Jessica

1 year ago

I booked this Airbnb to host some family for my graduation, we were looking for somewhere that would be suitable for 6 of us to stay that was within walking distance to everything in the city yet felt like a private safe haven. Katy and Joe's place definitely met our criteria. Despite having a little trouble opening the doors, although we realised this was down to our own fault, once inside we were blown away by the condition of the place. Everything was super clean and had a lovely finished and we immediately felt right at home, everything we needed was provided for us. Despite being so central, it is a very quiet property. We had a fantastic stay over the 5 days, and I would certainly chose this airbnb again. Having lived in Liverpool for four years, I didnt need to contact the hosts for anything in particular, however very much felt that had I any questions, they would have been answered quickly and appropriately. Would definitely recommend to anyone!

Joshua

1 year ago

The place was great, clean and well located - no issues at all. Only minor thing was that the key collection was a bit confusing as we were given two different sets of instructions to go to different locations, which were about a 15 min walk from the flat. Worth bearing in mind if you are on a tight schedule!

Morris

1 year ago

Beautiful apartment great location

James

1 year ago

The place and location

Only one toilet

顺

1 year ago

住宿的位置离仁爱路美食街和商业街都很近。民宿环境很安静设备也很新。推荐！

Hogne

1 year ago

Takk for fine dager i Liverpool

Thomas

1 year ago

Would highly recommend, has everything you need, right in the centre of town, clean & warm

Iwan

1 year ago

Fantastic two night stay as a family of four. Plenty of space, nice and quiet Some great food choices within walking distance. Only minor quibble was that I wouldn't describe the blinds as blackout blinds as they did let a lot of light into one bedroom and the living room. However, I would thoroughly recommend this place.

Elena

1 year ago

Alojamiento ideal para ir en grupo. Los sofás-cama eran bastante cómodos aunque los colchones muy finitos. Las dos habitaciones y todos los servicios que proporcionan (cafetera, calentador de agua, wifi, tv con internet, toallas...) son excelentes. Aunque no tuvimos contacto directo con el arrendatario, estuvieron muy atentos de que todo estuviera bien. Pero lo mejor la ubicación con el centro de la ciudad, a 15 minutos de cualquier sitio. ¡Nos encantó!

Thomas

1 year ago

Location was excellent, we were close to everything we needed.

Beds and apartment were clean.

Everything we needed was provided.

Highly recommend.

Nothing

Lpizarro150

1 year ago

Todo muy bien. Fácil check-in, muy limpio y bien equipado. En un lindo vecindario.

Kelly

1 year ago

The property was spacious and well presented. We found everything we needed and it was in a convenient but quiet location which was a bonus.

The wifi didn't work with the password on the check in details and the blinds in the rooms let a lot of light in which made sleeping tricky for some. Other than that it was great.

Maria

1 year ago

El departamento era cómodo.

La entrada era desagradable, el depto tenía algunos accesorios innecessrios y otros imprescindibles no. La vajilla era nueva, pero tenía tierra, no la habían lavado....
La puerta de entrada era imposible abrirla desde adentro, mandaron un carpintero para serrucharla y mejoró un poco.

Decìa que había wifi y nunca lo tuvimos, tampoco andaba el T V, supongo que por el mismo motivo. Llamamos para que lo solucionaran, pero no vinieron. Ambas cosas son necesarias para comunicarnos y el TV para los niños....
Me ofrecieron un descuento del 10 % en la próxima estadía,, pero no volveré. Vivo en Argentina!
Considero que por los inconvenientes ocasionados, deberían hacer un reintegro de un 20% como mínimo

Katie

2 years ago

We like everything about the property except the two things we mentioned below :)

It didn’t state that the property wasn’t child friendly regarding pushchairs as we had to do a lot of carrying up and down the stairs. There was also no door handle on the inside of the property making it difficult to get out of the property once you were inside as the door stuck to the floor.

Laura

2 years ago

clean, modern, plenty of space even for a group of 8.

the walk through the apartments out to the courtyard.

Sandra

2 years ago

clean - modern - comfortable - amenities

front door swollen hard to open - worrying if fire accured- poor parking options

Ag513

2 years ago

The apartment was extremely clean, comfortable, and spacious. The decor was also very nice and it felt like staying in a home where you would enjoy living. It was very nice to have heaters in every room, as it was quite chilly in Liverpool during our visit. The beds were very comfortable and it was nice they left us shampoo and body wash, as I wasn't expecting that. The neighborhood felt very safe and it was within walking distance to everywhere we needed to go. I also felt very secure in the apartment because it is in the back garden of a larger building, so there were several doors/locks we had to pass through in order to access it.

Check-in time was 3pm. We arrived in Liverpool early and tried to collect the keys at 12:00 but they were not ready. It did not seem that the host made any effort to accommodate an early arrival (we did tell them beforehand that we would be there early, but I understand sometimes you can't accommodate everyone's requests). We tried to go back to collect the keys at 2:30 and they still were not ready, so we then went back at 3:30 and they still weren't there. This was well past the time we should have been able to check-in, so it was extremely disappointing the keys were not there on time. Finally at 3:40pm a cleaning person dropped the keys off at the shop where we were supposed to collect them, so we essentially had to check in 40 minutes after we should have been able to. The only other slightly negative experience was that the door to the apartment really sticks at the bottom. When we tried to leave the apartment for the first time, we were trapped inside because the bottom of the door would not move. We actually thought we might have to crawl out of a window. It seems with the weather, the wood on the door must have expanded and caused this. My friend and I figured out a solution where we had to pull from the lever at the top of the door and also put the long key into the bottom lock and pull from there to get the door open. Be aware that you may need to do this, too!

Antti

2 years ago

Vi hade höga förväntningar,boendet levde upp till dessa.Vi kommer gärna tillbaka!

Hade varit bra med två badrum och att ha någonstans att torka handdukarna i.

Joaquin

2 years ago

Departamento cómodo .

La falta de trato del personal. Todo es automático, hasta las respuestas, nadie te recibe y es incómodo el tema de las llaves.

Mary-Elizabeth

2 years ago

Katy and Joe’s place was so lovely! Would definitely stay there again. Great location, exactly as described and very comfortable.

Mark

2 years ago

Nice and spacious. Nice features and decor. Very good location.

Perhaps a voucher for a local car park. Parking expensive nearby. Shame outside courtyard isn't used for anything e.g. nice garden table and chairs.

Lewis

2 years ago

Great location very well priced , would stay again

Lucy

2 years ago

Very good location, homely feel, lovely furnishings

Door was a little hard to close which made us anxious about locking it, believed wood underneath the frame wasn't shaved enough so we had to slam it.

Ross

2 years ago

Everything was superb from start to finish, location great short walk from everything

Nothing

Jelle

2 years ago

Goede communicatie.
Prima locatie.
Kan wel wat aandacht krijgen en wat huiselijker maken.
Voelt aan als een hotel.

Lisa

2 years ago

This apartment is lovely. It’s immaculate and finished to a high standard with all the essential amenities. It’s location is fantastic, within easy reach to all the great Liverpool attractions. Communication with the hosts was great and we will definitely recommend to others looking for similar accommodation.

Kerry

2 years ago

Listing was just as discribed. Very clean and tidy and met over expectations. Really enjoyed our stay. Great location and will book again if ever in Liverpool again.

Luke

2 years ago

Great base for you to get around Liverpool on a quiet street. Well stocked apartment with the basic amenities and very clean.

Colette

2 years ago

clean, modern and comfortable

nothing