Alice

2 days ago

Location was spot on for us - right in the centre to all the shops, bars & restaurant with only around 10-15 mins walking distance, and quicker if you got taxis. The apartment was extremely spacious & had the most glorious views over the City.

The mattresses were OK - not as comfy as I would have hoped but we were there for 2 nights only, so didn't make a massive issue for us. We also were surprised that the bi-fold doors in the kitchen did not have blinds, so those of our party who stayed on the sofa beds felt exposed!

Alice

2 days ago

Location was spot on for us - right in the centre to all the shops, bars & restaurant with only around 10-15 mins walking distance, and quicker if you got taxis. The apartment was extremely spacious & had the most glorious views over the City.

The mattresses were OK - not as comfy as I would have hoped but we were there for 2 nights only, so didn't make a massive issue for us. We also were surprised that the bi-fold doors in the kitchen did not have blinds, so those of our party who stayed on the sofa beds felt exposed!

Natalie

1 month ago

The location was great, we loved the bifold doors and views. The layout of the apartment was great for what we wanted. The bathroom was a great size, the shower pressure was fab with plenty of hot water and the bedrooms were light, bright and really comfortable. Charlie who was our contact was brilliant and so so helpful, would absolutely recommend booking for a group adventure in Liverpool.

The sofa beds definitely need a mattress topper. We found the table was not big enough for us all but there was the breakfast bar so we all had a seat and the kitchen had no basic amenities such as salt/pepper/cooking oil. No washing up liquid and the dishwasher was not full of cleaning salts etc. This was fine but we didn't order on the shop so make sure you take supplies if planning on eating in the apartment.

Ciara

1 month ago

The property was clean and spacious.
It had lots of outdoor and indoor space.
It was ideal for a large group

The property is advertised for sleeping 11 it has 3 beds and 2 large sofa beds the bedroom which is advertised for 4 people has a double bed and single sofa bed.
There was 2 bathrooms with one role of toilet roll in each. For a 2 night stay for 11 people this wasn’t sufficient.

Kerri

2 months ago

Honestly everything. The layout of the main room as well as the size of all the rooms.

Nothing

Hugh

2 months ago

Pre-arrival emails from Host & Stay were helpful and timely. Location was great. Open plan kitchen/dining area/lounge was nice.

Cleaners not finished when we arrived at the check-in time. Cleanliness was below par - cigarette ends on balcony, some dishes left dirty. Most of freezer unusable due to being frosted up. No coffee machine at first - replacement didn't work - no progress on sorting this, with sporadic contact from Host & Stay customer service. Main complaint was that we paid for a premium luxury apartment but many aspects were very definitely NOT premium - all beds were very uncomfortable, no blinds in living area for sofa bed users, unable to shut bi-fold doors to balcony in living room, door handles and blinds broken, frayed carpet,dishwasher tray damaged/missing parts, no rack for grill pan (some of these issues had been raised in previous customer reviews - so not new issues!). Furthermore, provision of crockery/cutlery/kitchen utensils was insufficient or absent for a premium property with capacity to sleep 10 - insufficient cereal bowls & small glasses, only one tea towel and absence of washing up bowl & plug for kitchen sink, no serving bowls, egg cups, oven gloves, crockery/cutlery for small children, no washing up liquid etc.
Customer service was poor when we raised some of these issues - both during our stay and afterwards. We lodged a detailed email compliant on 8/9th Aug with H & S and were disappointed to get no reply until 26 Aug - where they acknowledged their customer care was tardy and apologised for the disappointment we experienced with the customer service and the poor standard of the apartment, for which they offered us £145 compensation. We emailed back on 28 Aug stating we thought their compensation was insufficient and that we continue to seek 50% of the £1166 cost on account of the significant shortfalls in both customer service and standard of the apartment.
We have heard nothing since - hence why we are now raising the complaint for compensation to Booking.

Dawn

2 months ago

Beautiful looking accommodation, very clean and spacious, great views over the city, good location.

No extra set of keys, broken cutlery drawer, not enough cutlery, only 3 toilet rolls. Gets very warm so fans would be a good idea, also no hairdryer.

Jan

2 months ago

Ingenting alt var dårligt

Det var ingen varme, alle blev syge

Beth

3 months ago

Great location
Easy check-in and checkout

Small beds
Dirty terrace, cigarettes, bird poo on table and chairs
One toilet roll per bathroom
The outside door to the double bedroom didn't lock and the handle was broken
Quite a few marks over some of the walls

Jodi

3 months ago

The place was great for a group of 6 of us. It wasn’t the most clean place I’ve ever stayed in, there was finger stains all over one of the bedroom walls and the outside ledges of both of the smaller double rooms had a lot of dead bugs on them which made it icky to open the windows to let fresh air in. Also one of the bed sheets had a very noticeable brown mark on it that looked like dirt. It’s a great location and a great size for a big group. There was also only one key between the 6 of us even though we were promised two, and when I highlighted this to the team I seemed to keep getting computer automated responses, or the person responding was simply not understanding my issue. Other than that though it has everything you need for a short stay in Liverpool. Walking distances to absolutley everything and a massive terrace to enjoy the views of the city.

Jackie

4 months ago

It is located in the centre of Liverpool. 5min walk to Liverpool Cathedral. Many shops and restaurants in the area.

Not enough cabinet storage to hang clothes.

Hannah

5 months ago

Location was great.
The space was brilliant… lots of indoor and outdoor space for us to be able to cook and chat.
Towels and linens were all clean.

No blinds in the living room. We had people sleeping on the sofa bed but there are not curtains or blinds so you are woken. The sofa beds are not comfy.
Building work on one side of the apartment which woke us up on Saturday.

Jade

6 months ago

The location of the property is good. Bars/restaurants are within walking distance but in a run down area.

The property is sold as sleeping 11 but definitely catered more for 6. 6 proper beds, cutlery for 6, cups for 6 etc. The 2 sofa beds in the living room are not beds you pretty much slept on the springs, my friends said it’s the worst bed they’ve ever slept in hotel wise also only thin office like blinds on one side of the living room meaning it was very bright. Unsure how they can class this as somewhere to sleep in this state. door to balcony was broken and cleaners advised been like this some time. The outside area was filthy no attempt at trying to just make it a bit tidier or cleaning it. The girls across the hall said there specifically asked for the room with the orange sofas after hearing some bad reviews on the one we stayed in. We had to contact the cleaners for bedding and cups and they did come pretty quick though. Liverpool was amazing but this so called luxury apartment is not luxury or worth the money at all.

Tom

7 months ago

A great location in the city centre - couldn’t recommend enough!
Charlie was a great host and kept everything easy and simple.
When we come back to Liverpool, here will be our first choice

Bernie

7 months ago

Location
Views
Bright & open
Having outdoor space

Spare key missing
Tables too wobbly for drinks
Building work from 8am until 18:00
No window coverings on full slide of room in sofa bed /living area for those sleeping there
Balcony covered in bird droppings
Hallways dirty in building - rubbish lying, walls damaged and ceiling falling down

Ciara

7 months ago

Great location ~ so central and great views !!

Spare keys weren’t provided

Amy

7 months ago

Apartment was very clean and nice with plenty of space for a group, location is good too, about a 5-10 min walk away from any bars and Liverpool one

Few minor things when we arrived at the apartment such as broken handles but this didn’t impact our stay, the host was very quick to offer a solution and communication was good!

Megan

7 months ago

Very good location and easy to access.

The property could do with some slight improvements. There were a few broken door handles and marks on the walls

Angela

8 months ago

The size and location.

The large room was quite noisy at night time, and could benefit from having curtains or black out blinds. Due to the large number of windows it was very bright in the morning. As a family with children we could not put the children on this room, it was also colder in this room.

Sarah

9 months ago

Perfect size for families great location 5minute walk to Liverpool one

Downside no parking parking near by very expensive

Margaret

10 months ago

Loved the size of the penthouse throughout, modern and clean with a huge terrace.
Very well equipped kitchen, lovely soft towels, powerful showers and a lovely freestanding bath where i enjoyed some 'me' time with a nice glass of wine 🍷 😀

The balcony off the kitchen looked out onto a building site. However, as it is January, we didn't utilise this space so nothing spoilt, we had a few issues with the heating/thermostat but the staff were very helpful and responded to our queries in a timely manner, could not fault them.

I would have also liked to have seen kingsize beds in the penthouse rather than doubles

Brenner

10 months ago

Nichts

Keine Heizung. Niembd half bei Fragen

Charlie

10 months ago

Beautiful apartment with great views and good location. Unfortunately the management was very poor. We had issues with electrics and heating. waited 30 hours for a reply, then we were told we had to move apartments. it was only a move across the hall but still inconvenient - we had to pack up and move in the dark as electrics were too dangerous to turn back on. The new apartment was slightly bigger with an extra bed andanextra bathroom. we were told not to worry, that we wouldn't be charged extra for the bigger apartment!!!! the new apartment was nice also, but there was mens underwear and medication left in a bedroom drawer. I'm glad I found them and not one of my children. We paid a lot of money to stay here - so very disappointed.

Rodrigo

11 months ago

Everything perfect.

Myers

11 months ago

The Penthouse exceeded our expectations for cleanliness, facilities, location, value and ease of entry. Particularly liked the e-guide which provided lots of useful information.

Not a problem, but could not get the coffee maker to work and the TV kept losing channels - not that we needed it on.

Patrick

11 months ago

Clean and centrally located. Nice views from the balcony

Cheap soft mattresses and bedding. Only one thin towel each. Tiny bathroom products. Lack of any condiments in kitchen. No washcloths in kitchen, no washing up liquid. Very small frying pan for 6 adults who wanted to cook. No paper instructions explaining how to work various amenities. Water dripping in entrance hall near the front door without a visible warning sign! One of our party slipped on the step!

Danielle

1 year ago

This penthouse was stunning so spacious and bright and modern and rhe views were brilliant. Lots of room we were a group of 7 on a city break and this was perfect for us. The apartment was warm, spotlessly clean, comfortable beds, hot water, all the essential amenities. Location is about 10minute walk to the centre of bars and shops or a quick Uber. Would love to stay here again of we come back to Liverpool! Also the staff kept in touch before and during our stay and all instructions were clear and precise.

Just as a small side note a hairdryer would have been handy as we were travelling from Ireland for 2nights had little luggage room, and also a bin in the bathroom (for the females) otherwise perfect!

Friðrik

1 year ago

Perfect location, so many good restaurants around