Jiachen

6 months ago

Before my stay, I had several questions about the room, to which the host responded very promptly. However, when I initially asked if there were any additional fees beyond the cleaning fee, the response became noticeably slower, as if avoiding the question. After booking, I was informed that on top of the Airbnb price, I would have to pay an extra deposit. There were two options: a non-refundable deposit of £25 or a refundable deposit of £250, from which only £240 would be returned, the remaining £10 being treated as a management fee. Both of these deposit payments were to be made outside of the Airbnb platform, which I found to be unreasonable. Initially, I refused to pay the deposit, but was then told that I could not stay without making this payment. This left me feeling quite displeased. And the wireless network in the apartment is very slow, often unable to connect in the bedroom

Rakan

7 months ago

Every thing was great

Gill

9 months ago

Had a lovely stay at the Baltic penthouse with my mum and our teenage kids. Spacious, comfortable apartment in good location for exploring Liverpool sights.

Jacob

1 year ago

Fantastic stay. Absolutely wonderful location and city views. Host were super helpful and responsive though-out the stay.

Mark

1 year ago

After having our holiday to Mallorca cancelled hour before flight. We booked apartment in Liverpool. On outskirts of Liverpool received email saying booking cancelled. Family distraught obviously. Arrived at your office, not in good mood to say the least. Heather brilliant, explained what problem was and stayed beyond her working hours to find a solution. Heather helped us choose alternative, better apartment with small terrace and excellent views over Mersey and Pier Head in Baltic Triangle, for same price as cancelled apartment. Heather's above and beyond approach was very much appreciated by myself and family. We really enjoyed our time and could put disappointment behind us. We would like to thank Heather, Charlie and team for turning some dark black cloud's into rainbows and sunshine. That's not me being prosaic, that's exactly what we could see from our alternative apartment. We will most definitely book again. Hopefully with the discount still available. ☹️🌈🌞🥰Mark and family

Stuart

1 year ago

Stayed here for a couple of nights with family. Place was immaculate and exactly as described. Only a few minutes wall from the Albert dock and L1 shopping area. Ideal spot, and we'll definitely be back in the future.

Brend

1 year ago

Inundated with emails, phone calls & messages from AirB&B throughout which said the same thing ie looking into missing TV remote! Very stressful and not useful. Notice went up in building on 2nd day saying AirB&B not allowed in. Very strange! No coffee making machine which, considering cost of purchase, should be in Penthouse Flat

Elen

1 year ago

Lovely apartment with spectacular views of the city. Within walking distance of shops, restaurants and attractions, would look to stay again 👍

Mrugesh

1 year ago

Overall, a good apartment and short walk to the docks. When we arrived, we noticed the apartment floors hadn’t been vacuumed or mopped (for hard floor areas). This was the only let down. Great comms from the hosts and overall enjoyable experience.

Lily

1 year ago

Gorgeous apartment with great views. Lots of space and fantastic amenities.

Amritpal

1 year ago

Wow, Amazing place great views, had a very pleasant stay, will definitely come back again.

Jenni

1 year ago

Great team great hosts and fantastic location - will book again when we return.

Liz

1 year ago

Great apartment, exactly as described. Modern, nicely furnished, had everything we needed. Comfy beds. Extremely clean. Fantastic views across the city as it’s the penthouse on the 9th floor. Within walking distance of Liverpool one and the ACC. The hosts even provided a fan which was great in the hot weather. The only downsides were the spare key was missing and one window mechanism was broken, but the hosts were extremely responsive to messages and assured me they would sort them. To be fair if no one has told them before they can’t fix it. Everything else was to a very high standard and communication was great.

Mircea Gabriel

1 year ago

A lovely, cosy apartment, in a hip neighbourhood. Walking distance to some of the best attractions in town (Albert Dock, city centre, etc.). The communication from the hosts was excellent throughout, they were quick to answer any question, check in was smooth, and overall, a very pleasant experience. Would definitely recommend!

Jeremiah

1 year ago

Great place to stay, View is amazing and check-in was very easy

Minna

1 year ago

Good location, clean and spacious apartment. Everything you need for a 3-day stay.

Silje Eriksen

1 year ago

Good information all the way!

Peter D

1 year ago

A great place to stay to explore Liverpool. The city centre and docks are all within easy walking distance. A clean and modern apartment, with comfy beds!

Jennifer

1 year ago

Lovely apartment I can highly recommend

Charlotte

1 year ago

A lovely weekend with a perfect space to stay. really lovely views across Liverpool. very clean and spacious apartment.

Ruth

1 year ago

A great place to stay for a few days in Liverpool. The flag had everything we needed plus comfy beds, good showers and an amazing view. We would 100% stay again and not hesitate to recommend.

Paul

1 year ago

We were staying at the place for work, it was a perfect place to relax after a busy day. Great place and a great view. Would definitely recommend and stay again!

Neill

1 year ago

Great location and the apartment itself was superb. The entrance and access (as it was shared with many others) was often busy as other residents were obviously moving in/out and as only one lift working access to the 9th floor(which had fantastic views) took awhile. We however had a great stay and would consider using again. The sofa beds were acceptable but nowhere as good as the beds. Although the team were quick to explain the spare key situation, only having the one key fob to enter the building was a little restrictive if half of our party wanted to return at a different time. This was the only real downside to our stay.

Neus

1 year ago

Nice apartment and fantastic views.

Heima

1 year ago

An excellent apartment, very well located and very well-equipped. We had two fundamental issues that didn't provide a solution for. First of all we only left a key for the door of the portal so being 4 people it was quite uncomfortable during our stay to have to depend on there being someone in the apartment. They didn't give us a solution despite nothing else. There was no hot water during our stay , they sent some technicians but they could not solve it and we stayed 2 nights without being able to shower. We must indicate that they offered us a small compensation for this issue , at least they were aware of the inconvenience of the situation.

Imelda

1 year ago

Thanks Katy & Joe for making everything really easy for us. We had a great time in your apartment. Perfect location to get to the City and Docklands It was our first time to Liverpool and we really enjoyed it.

Shana

1 year ago

Nice place and lovely view! Walkable distance to the city centre

Tom

1 year ago

Lovely apartment, great location and great views. Host was responsive and helpful throughout. Would certainly recommend

Emily

1 year ago

Lovely apartment, the hosts provided very clear instructions. Would recommend.

Caitlin

1 year ago

Had the most amazing stay in this apartment, absolutely stunning and beautiful. It had everything we needed and more. It was in a great location, the host was very responsive and we had clear instructions on how to get into the apartment.

Christopher

1 year ago

What a great view in the penthouse, must see again!

Sanjay

1 year ago

Great place to stay. The views from the flat are amazing and the place is spotless. Also walking distance to all the key places you would want to see in Liverpool town like Albert Docks. We loved our stay here and will definitely come back.

Dai

1 year ago

Great penthouse space Close to city centre and waterfront

Erika

1 year ago

The place was at a great location, there is a parking nearby, and a nice walk to the main attractions. There is a convenient store very close, and the views from the apartment are marvellous. We got everything we needed to have a pleasant stay from the first day. Also, the team has been very responsibe to all our comments and needs.

Douglas

1 year ago

Amazing and beautiful apartment… very clean and well kept. Swift and responsive host… I highly recommend