Nick

3 months ago

Location was great, 15 minutes walking from the city center.

On April 27, 2024, we booked an apartment in Liverpool via Booking.com and paid in full for the period from August 3 to 10, 2024. So well in advance.

On July 21 (less than 2 weeks before arrival) we are told that the apartment is suddenly no longer available.
Another apartment is suggested. We only receive some information about this apartment after emailing back and forth. Did we have another choice? We were up against the wall and we accepted this apartment.
Then we are asked to pay a damage waiver before we receive the address and information about the apartment. I have never experienced having to pay insurance with booking.com. A few days after we paid for this insurance, we are asked AGAIN to pay it. Fortunately, I had proof of payment.
Only then, after several urgings, do we receive the details of the apartment.
When we arrive at our apartment on 3 August, the key appears not to be in the key box. At Host & Stay they cannot find the owner. They also cannot/will not call us back to keep us informed, because they would have to call a Belgian mobile number. But because we were not kept informed, I had to call them back (a British number) myself. Here too, the communication was bad.

In the meantime, we were waiting in front of the building for a solution. As if by chance, someone came outside after 2 hours, so that we could enter the apartment with a code. Fortunately, there was a key to the back exit there. It eventually took 2 days before we had the key to the apartment in our possession and we received all the information about the parking space and the wifi code.
The day before check-out, to our surprise we received a message from Host & Stay about the check-out procedure of the originally booked apartment that they had cancelled 3 weeks before. We never even received the check-out procedure of the apartment where we stayed.
The way of working of Host & Stay is unacceptable.
All this coused a lot stress before and during our holiday.

Veronica

6 months ago

The actual apartment was very nice and comfortable. Bed was comfortable, pull out couch slept well. We did have good response from the staff when we called with issues.

Because we were coming from the US, the Host & Stay app does not work and does not integrate well with Booking.com. Therefore I was only getting the first 2 sentences of the messages from the host. This made paying for the security deposit a challenge and I wasn’t able to do it until I had arrived in the UK which caused a lot of anxiety. Then, when the host sent the check in instructions after I paid the security deposit, I couldn’t see the whole message, so I didn’t see what floor the apartment was on or the door code. I assumed since it was 39 it was on floor 3 and we spent 45 minutes trying to figure out how to access the 3rd floor hallway, and I couldn’t figure out who to call. Once I finally got through to the Host and Stay staff, they sent me a text with all the instructions and the check in was very easy, but that was very stressful. The area around the apartment also did not feel very safe, our Uber drivers told us to not be out away from the building after dark.

Natallia

6 months ago

L'emplacement est parfait. L'appartement est bien équipé pour un séjour de 2 personnes; Le lit double a été confortable.

La communication avec le propriétaire: un cauchemar "ne jamais vu". 5 jours avant notre départ ils ont commencé a envoyer les messages via Booking en nous sollicitant de payer un dépôt de garantie qui consistait soit à 25 livres non remboursable, soit à 250 livres remboursable dans un mois! en retenant 10 livres quand même. Tous cela après avoir retiré le prix total du séjour. De plus, pour régler, on devait cliquer sur le lien dans les messages qui était supprimé (link removed). Malgré mes nombreuses réponses, je n'ai jamais réussi à accéder à ce lien. De ce fait, en arrivant à Liverpool et en se rendant dans le point de récupération des clé, on nous a pas donné les clés! 20 minutes au téléphone (avec les frais qui vont avec..) pour pouvoir enfin payer et prendre la clé. Et cela ne s'arrêtait pas là. Départ prévu à 4 heure du matin, le propriétaire prévenu une semaine avant le séjour, Mais, une deuxième aventure incroyable pour rendre la clé! Les indications pas claires et contradictoires: je devais chercher l'adresse en ville la veille et faire un détour en taxi à 4 heure du matin pour pouvoir le faire. Bref.
Aussi, le canapé convertible dans le salon est cassé et il ne peut pas être considérer comme un lit.

Annette

7 months ago

Dirty mug in cupboard,
Bedlinen and pillows for sofa bed, didn't look the part, I would have expected more crisp/hotel style linen for sofa bed. The master bedroom was fine.

Paul

7 months ago

Very clean, great location, near the centre. Very good value for money

Lift not working

Ishwar

7 months ago

Bed in the room was very uncomfortable. TOO SOFT. Sofa bed in the hall was not usable and underneath/behind the sofa it was extremely filthy.

Enming

10 months ago

设施非常齐全，内部环境非常干净，装饰也非常好看，床很大很舒适，有温馨小家的感觉。地理位置很好，离火车站近

大门的隔音效果可以改善

Orsolya

10 months ago

La propreté et le lit kingsize. La communication avec l'agence était efficace aussi malgré l'heure tardif de notre arrivée.

Les liens communiqués dans les mails n'ont pas fonctionné donc c'était très compliqué de rentrer dans l'appartement. L'ascenseur était également en panne et ce n'était pas dit dans le descriptif. En arrivant nous sommes coincés dedans.

Jill

11 months ago

A lovely appartment convenient to both the hospital and the city centre. The entrance and the lift were the only downside.

Agata

11 months ago

Dobra lokalizacja, komfort, udogodnienia w mieszkaniu

Jill

11 months ago

Shandon court was perfect for what I needed. It was both close to the city centre and the hospital.
It was very well equipped, clean and comfortable.
When I need to come to Liverpool again I would like to stay here again.

Aleshia

1 year ago

Room clean and tidy.
Comfy.

Not clean outside the apartment

Tunyogi

1 year ago

A szobák berendezése kiváló, bútorok, ágyak, asztalok, szekrények.
A konyha nagyon jó felszereltségű, tiszta és rendezett.
Az ágynemű és törőlközők illatosak, puhák.
Rendkívüli tisztaság az egész lakásban.
A kinti 9 Celsius fok ellenére meglepően jól fűtötte be az apartmant a 3 fűtőtest.
Rugalmas kulcs átvétel és leadás.
Egyértelmű és határozott szabályok.
Érthető foglalási weblap felület.

Félreérthető spam levelek a foglalás törléséről.
Mágnes zár nem működött.
Apartman kilincs laza.

Tathy

1 year ago

Great stay I will come back again Katy was very attentive and kind and gave me all the information I needed

Alberto

1 year ago

Interior del apartamento cómodo y limpio

Exterior del apartamento (entrada calle, escaleras y ascensor) muy sucio y en mal estado de conservacion

Rania

1 year ago

Good location, it is 5min walk to the centre, the hist is friendly , flat is ok

Old building

Jun Hann

1 year ago

Katy, Joe & Team were really responsive and our stay here was nothing but wonderful. You have all the necessary amenities here and the place is so cozy. Would definitely recommend!

Robert

1 year ago

The location is superb. 2 minutes walk from Lime Street station and tourist attractions. Very close to university. Car park round the corner. That bed is just massive. The building from the outside looks a bit tired, but when you walk into the apartment, you're really pleasantly surprised. Nice and cosy. Very clean. Everything you need in there to stay for a few days or weeks. When I visit my daughter at the uni next time I'll book this again.

Nothing

Alex

1 year ago

👍

Alana

1 year ago

Everyrhing was perfect. Very clean and Nice location as well. Thank you Katy & joe

Daniel

1 year ago

The flat was very nice and conveniently located, even though the neighborhood could be a little nicer. It is not bustling, as advertised, but simply a lot of traffic with poorly isolated windows.
Everything was neatly furnished but as they just started renting out the flat, there were various issues that need to be fixed - some of them just for comfort, some for security or privacy. I pointed them out to the landlords and they said they would get back to me, but haven't done so until now.
If they get those problems in order, lower the price and you expect a lot of traffic noise, I'd say it's alright.

Krystel Ray

1 year ago

We had a lovely stay. Near to all tourist spots.

Aroon

1 year ago

Great location close to station and amenities

Sam

1 year ago

I’m not sure where to start.
Good points- the bed was comfortable.
Bad points.
Extremely noisy made sleeping meat impossible, strong smoke smell in the apartment, even stronger cannabis / and some class A drugs smell from the hall way/ other apartments that leached into this apartment through gaps around the doors. No hot water even after resetting the Bolier, the apartment building it’s self is very dirty and tired. Lift takes forever. Host although they did reply did not offer great solutions. Had to go through air b and b to move.
Can not recommend for someone wanting a good night sleep.
For groups “hitting the town” who also smoke and will not get in till gone 3am I’d imagine this would be perfect.

Aroon

1 year ago

Great location