Thefra53rs

3 days ago

Location and helpfulness of staff.

The photos of the property were misleading. The light and airy property shown was not what I got. It was tiny, dark and unfit for purpose. I felt unsafe as the apartment was on the ground floor, backing onto a carpark. The bedroom was even lower still, with painted over, single glaze window frames. The kitchen/seating area had very small, uncomfortable seating. I was expecting the pictured accommodation but was severely disappointed in what I was met with. The building that the apartment was in was not obvious at all. The directions were incorrect. When questioning staff, they were unable to help. The third member of staff did acknowledge the directions were wrong and helped. The building was shabby and smelt of damp. I did not stay & made alternative hotel arrangements. I did not receive a refund. I was told that because the apartment was clean, that a refund was not an option. Overall a very stressful experience.

Thefra53rs

3 days ago

Location and helpfulness of staff.

The photos of the property were misleading. The light and airy property shown was not what I got. It was tiny, dark and unfit for purpose. I felt unsafe as the apartment was on the ground floor, backing onto a carpark. The bedroom was even lower still, with painted over, single glaze window frames. The kitchen/seating area had very small, uncomfortable seating. I was expecting the pictured accommodation but was severely disappointed in what I was met with. The building that the apartment was in was not obvious at all. The directions were incorrect. When questioning staff, they were unable to help. The third member of staff did acknowledge the directions were wrong and helped. The building was shabby and smelt of damp. I did not stay & made alternative hotel arrangements. I did not receive a refund. I was told that because the apartment was clean, that a refund was not an option. Overall a very stressful experience.

Karinefridasolange

5 days ago

le confort, la situation, la qualité

les escaliers étaient très éprouvants pour ma maman de 85 ans.

Karinefridasolange

5 days ago

le confort, la situation, la qualité

les escaliers étaient très éprouvants pour ma maman de 85 ans.

Alice

1 week ago

I always try to book here when I can, lovely apartments in a brilliant location x

Alice

1 week ago

I always try to book here when I can, lovely apartments in a brilliant location x

Valerie

3 weeks ago

Fabulous location opposite the bus stops to the city and LEA. Comfortable, spacious, warm with easy to adjust heating. Wonderful shower. Entry by key code was easy and practical.

Sachets of tea, coffee and hot chocolate would have been great. We travelled by train so didn’t have room for drinks. Also, please make it clear which flats have parking.

Valerie

3 weeks ago

Fabulous location opposite the bus stops to the city and LEA. Comfortable, spacious, warm with easy to adjust heating. Wonderful shower. Entry by key code was easy and practical.

Sachets of tea, coffee and hot chocolate would have been great. We travelled by train so didn’t have room for drinks. Also, please make it clear which flats have parking.

Neil

1 month ago

We’ll be back for sure!!

Bibi

1 month ago

Great location

No coffee or tea even as a starter pack. Only 2 toilet rolls for 11 day stay.

Dicky

2 months ago

費用較高

Lloyd

3 months ago

Good location and pretty quiet

The parking area

Rebecca

4 months ago

Flat was clean, tidy and generally very comfortable. There was a large fan in the main bedroom which was amazing as it was a very hot weekend. Could have done with one in the twin room as well though. Beds were comfortable.
Excellent location, close to the city and easy to get back to the A10 and ring road.
Biggest plus was the parking spot as there isn't much space to park on the surrounding roads so having an allocated space made life much easier.

The road it's on is quite noisy, only an issue in the living room as it's in the front. Not an issue for the bedrooms as they are in rear of the property.
Also not the best sofa but only an issue if you are spending a lot of time in the actual flat.

Cornilius

4 months ago

- good location
- good firm mattresses
- couch was comfortable
- bright and light apartment
- dedicated parking

- cleanliness across the stairwell
- using code to open doors. Keys please!
- needs deep cleaning (vacuum carpets, cobwebs on ceiling, dusty resistors, dirt marks on walls
- torn vinyl flooring was trip hazard
- fridge / freezer not convenient for family (too small)
- lacking start up essentials (tea, coffee, sugar, etc)
- diluted handwashing liquid in bathroom was lowest point
- creaky bed in kids room
- not really a serviced apartment

R

4 months ago

clean,well positioned

constant concern on parking which appeared on booking to be avialable.at the back. there were what appeared to be 2 spaces for our house which had 6 or so appts. One was permanently used the other was free so we used it luckily without interruption especially as my wife is somewhat disabled. On booking it said on street parking was 10 mins away which is a heck of a distance away plus knowing Norwich I doubt whether spaces would have been available. The situation should be absolutely clear on booking.
There was no toilet roll and the shower needs re tightening as it is not firmly fixed to the wall. The tiling on the front steps is in bad repair and loose tiles are becoming dangerously slippy. Finally as we left the Fire Hazard alarm was continually going off. A resident in Apartment 1 was trying to resolve but we also left a message with your office.

Esther

4 months ago

Very homely space. The layout of the flat is nice and it’s very spacious. Facilities worked well and was mostly clean

Yolanda

4 months ago

Es un buen apartamento familiar para pasar unos días en Norwich. Buena zona y cerca del centro dando un paseo. Muy cerca de un supermercado Tesco y sitios para comer.

Cristina

4 months ago

Situació

La cuina és molt petita

Fernanda

5 months ago

The location is good. The staff is very kind.

Although it was very clean, the dusty/musty smell was noticeable. I am allergic to dust, so it was kind of uncomfortable my staying in the place. The bedroom blinds does not shut completely, thus some light was filtered.

Teresa

5 months ago

Location and very clean.

Some issues with kitchen equipment (no bread knife, only 1 dessert spoon, shelf in fridge broken etc) generally a little dated, could do with a refresh. Back door lock didn’t work, only worked 1/20 attempts.

Alex

7 months ago

Amazing location

No toilet roll in arrival, curtains not very good for keeping sun out

Neil

7 months ago

Property was as described, clean and tidy. Good instructions for gaining entry. would stay again.

Cordunianu

7 months ago

Good location

Jack

9 months ago

Great place to stay, top floor and plenty of space.

Andi

9 months ago

Great location and comfortable facilities. Local amenities really close by. City centre is not far away if you fancy a walk or you can take the bus (runs every 15 minutes) bus stop is across from the property. Would certainly stay again.

Nigel

10 months ago

Property was clean and comfy.

Nothing.

Anthony

10 months ago

Good value, well-positioned apartment. We have previously stayed in a larger one upstairs but only needed a small one this time. The apartments have been refurbished to a generally high standard but see below. The 25 bus stop is just across the road.

The whole building really needs new windows. The existing ones are the originals, single-glazed, frames not in great condition, and only one opened in our apartment. We were comfortable in mild February weather, but very hot or very cold spells could be uncomfortable.
The bedroom in Apartment 3 has very bright ceiling lights with the switch in the living room. It needs a pair of reading lights, possibly just small LEDs on goose-necks. The bed takes up almost the whole room - not a problem for us but one person has to climb across.

Kathy

10 months ago

Haber el piso muy bien limpio y amplio

Q no valla bien la internet no ponen muy poco la calefacción y la tele está demasiado vieja y no funciona bien

Gary

10 months ago

Would benefit from new windows in lounge and main bed

Kathy

11 months ago

Muy lindo
Recomendado

Antonella

11 months ago

Appartamento confortevole ben arredato e completo di tutto il necessario. Molto comodo alla fermata autobus e vicino al centro città raggiungibile con una passeggiata.

Nulla

Gary

1 year ago

Warm, clean and functional. Excellent value.

Parking arrangements or lack there of could have been cleared in the ad. I think SOME of the apartments have an allocated space. Mine didn't, although I was able to park in the "alley" for all but one of the nights.

Karinefridasolange

1 year ago

The beds were lovely and it was so good to be able to have a warm bath in the evening. The flat was very clean and very well organised and it was great to have a carpark at the rear of the property. As I had lived on York Street for more than 22 years, the location was also absolutely perfect too. The bus stop being just opposite was so handy as were all the pubs, take-aways and Tesco express. A big thank you!

It was a shame that the windows were a bit old and so, not very ecofriendly.

Emma

1 year ago

great location. Super clean. Just as expected. Perfect for a weekend away in Norwich.

nothing

Michael

1 year ago

The property was clean and the bed was very comfortable.
Just a shame regarding parking

The advert said parking, we read the reviews and it stated that parking available.
On payment we received a email to say parking availability was at a nearby road 10 minutes away.
Their was no parking as the roads all had parking zones or 30 minute parking and no return.

Contacted the number provided and was told once again parking was available but you had to look for it.
The particular apartment we picked did not have allocated parking

The property was very clean. However, the kettle or cooker didn't work, so difficult to make a hot drink.

Hoiyin

1 year ago

Good location. Warm and nice apartment.

The apartment was on the top floor and there was no lift in the building, it made my family very inconvenient as I was travelling with elderly. It would be helpful to my stay if the host could tell which floor of the apartment is located during the booking process.

Adi

1 year ago

We had a guest arriving for a family event and wanted her to stay near our house. This was the best flat available near us.

Our guest was elderly. Nowhere in the booking did it state that the flat would be on the ground floor. This made our guest feel a bit unsafe as people can look in to the flat's kitchen. Furthermore, there is a staircase leading to the bedroom which is quite steep. Quite tasking for an elderly guest.
Another point was the building entrance, you have to enter a code to enter but there's no light. We found ourselves fiddling with the phone lights etc. Not nice, especially when it's raining.

Eleanor

1 year ago

Location and apartment

Vegan milks and snacks would of been good. More comfortable armchairs

Christine

1 year ago

Very clean and when I emailed with problems they dealt with very quickly

I couldn't find the clotheshorse or hairdryer in the designated storage. 3 days in I found th clotheshorse under the bed but never found the hairdryer
I would suggest that an inventory be taken of the basics be taken of the room confirming the equipment is where it should be.

Alice

1 year ago

It was our second time staying in these apartments, this one was bigger than our last one, which we preferred. It's a very nice flat in a great location.

No fans are provided, so the flat was sweltering in the heat. Furthermore, the hist was not communicative in the slightest. I messaged them on our first night asking where the switch for the oven is located as none of the ones we could see/find worked. They never got back to me.
They also never told us that builders/workers would be starting on the windows of the bedroom on the morning of our checkout. We got woken up by loud scraping outside the bedroom, of which the windows were wide open due to the heat.
It's a shame, as we might not book here again.

Alice

1 year ago

Nice and easy stay. Great location in a cosy little flat :)

The bedroom was a tight fit as it could only fit the double bed in.

Jenny

1 year ago

Great area, lovely property.

Monica

1 year ago

Todo genial, pero me quedo una tablet olvidada allí. Podrías poneros en contacto conmigo por favor ?

Dorothy

1 year ago

Handy for city.

Refrigerator broken. 32 degree heat outside. Food went off.

Sinead

1 year ago

Easy and simple check in.

Spacious living area.

Entrance to the building at the rear is not desirable, it smelt very bad throughout the building and the communal corridors were dark and dingy.

Not enough cups/mugs for 4 people staying. Bathroom could have been a little cleaner for the price.

Maria

1 year ago

Good location for transport.

Cleanliness. Bed sheets and pillowcases had stain and hair on them. Shower was dirty.
Poor maintenance and quality all over.
Cooking utensils and pans very used up and dirty. Oven tray rusty.
On the main road so noisy... Even at night

Shirley

1 year ago

The location was great within walking distance of city centre and booked because of that and the parking.

The apartment is much needing tlc and decorating and could have been cleaner. The crockery needs renewed as chipped and that and the cutlery should be checked for cleanliness prior to guest arrival. The bath and tiles require attention and resealing.

Ines

1 year ago

Great location, bars, restaurants and Tesco Express right on the door step. Bedrooms are to the back of the property so very quiet.

Abigail

1 year ago

Lovely flat in a great location - easy to walk into central Norwich, lots of buses and plenty of shops, pubs and takeaways. The parking space is invaluable.
It’s on a busy road so can get a bit noisy on weekend nights but we loved being in the midst of it - very buzzy and lovely.
The flat is comfortable and well-furnished, and had pretty much everything we needed. Storage space slightly limited in one bedroom but it didn’t matter too much. Really enjoyed our stay.

Mohammad

1 year ago

Nice location, spacious place

Internet was too slow, no WiFi signal in bedrooms.

Rosemary

1 year ago

The property was in a good location and reasonably priced!

The hob in the kitchen didn’t work very well, it took an hour to cook bacon. the extra fan needs replacing or cleaning as the kitchen stank of cooking oil.

Zoe

1 year ago

Location, facilities.

We booked for 4 adults. 4 beds made up but only 2 sets of towels, 2 mugs and 3 cereal bowls. Phoned management company next morning - spoke to a very helpful lady. Towels, mugs and bowls were delivered within 2 hours. Excellent service but shouldn't have had to ask.

Amanda

2 years ago

great location

the hideous smell in the hall/stairway which greeted us every time we arrived at or left the building - damp mixed with unemptied bins. apartment 7 very unloved and nothing like the photos online.

Bibi

2 years ago

location and it was warm

kitchen hadn’t been cleaned properly as there were sticky bits and grease around the stove.

Jo

2 years ago

near to bus stop, city centre

there was leftover bread in the kitchen cabinet🙄. The toilet could have been cleaner.

Susan

2 years ago

Excellent location. Great apartment. Nice bedrooms, comfortable bed. Clean linen. Roomy living area. Great having shops and pubs so close. A comfortable walk into the city.

The toilet wasn't as clean as it could have been. The bathroom basin had a blocked drain and we had to buy a drain clearing product to fix it. There were chippies and other food scraps under the sofa cushions. When I got the brush and shovel out of the kitchen cupboard to sweep up crumbs, the brush was so dirty and covered in hair it made me heave. I left the brush and shovel out when we left and suggested it be thrown away and replaced.

Yael

2 years ago

הדירה נקייה ומקסימה, נראית בדיוק כמו בתמונות והמיקום נהדר. קרובה לכל האטרקציות, עם סופרמרקט זמין ממש ליד ותחנת אוטובוס ממול לסלון, כך שגם נגישה אבל גם שקטה בחלק של חדרי השינה

רק דבר אחד קטנטן: גליל נייר טואלט אחד לארבע נפשות אחרי נסיעה ארוכה זה קצת בעייתי ...

John

2 years ago

The flat was in the location we like and was quiet as we were at the back of the building. It was very clean with loo paper & washing up stuff provided and marvelously a nice long shower mat 😊. We did have a minor problem which was sorted out very quickly be email - stellar service. We would definitely book again if it is available

Had a bit of difficulty with the cooker as it was electric & we are used to gas so an instruction manual would have been handy. 5he blinds were awkward to handle but a couple of emails sorted it quick smart.

Sue

2 years ago

Lovely apartment for the two of us, excellent location!

Nil of note, if pushed to say parking, but great location balances out

Gitcha

2 years ago

läget

Ruth

2 years ago

Clean bedding and towels (but only what would have expected) Appreciated the room fan.

Heart sank on arrival, the entrances were unkempt and unwelcoming. The carpets were dirty and stained. The paintwork, walls and woodwork, were cracked, flaking, scuffed and dirty; the whole place needs a repaint. The blinds were dirty and greasy. Curtain poles hanging off the walls and curtains thin and dirty. Bathroom tiles mouldy. Twin room no bedside table or lamp as shown in the photo. Sitting room furniture battered and stained. The kitchen was tiny with basic equipment. No welcome pack. The oven was dirty & none of the 4 hobs could rise to the challenge of cooking pasta with kettle boiled water. Cups in cupboard were dirty.

Carla

2 years ago

the location

Black mould in the shower, freezer was disgusting,toilet wasn’t cleaned, cupboard doors hanging off,bed falling apart floor sticky and not cleaned,fridge didn’t work our milk went sour,the whole apartment is dated and unclean. would not recommend staying here.

Theo

2 years ago

lovely apartment in the best location. hosts were extremely communicative about check in and departure leading up to our stay.

Anonymous

2 years ago

Property was in a good location.

This property was tiny , the pictures make it look spacious it certainly is not that !! All areas of this property are tired , mould in the bathroom, dirty kitchen . Dusty dirty skirting boards bubbled vinyl flooring not reaching the skirting boards . The sofa was so marked and stained we didn’t even sit on it !!!!

Kelly

2 years ago

Layout of apartment was great
Plenty of hot water 👏🏻
Great location to city centre, and easy access to bus routes.
Double bed was very comfy, room spacious.
Heating very easy to control
Definitely a bonus having a parking space at the back (bay number needs making clearer thou)
Overall ideal for a city weekend visit with friends

The stairs!! 😁
The handwritten hob dial numbers/letters were really hard to read, making it very difficult to use.
The grill thermostat didn't appear to be working; the light was on in the oven but the element didn't heat up.
Single beds were a little uncomfortable and the duvets too small.

Amalia

2 years ago

Ya conocía un poco la Ciudad, pero he podido conocerla mejor.
Mi hija está en la universidad

El no poder aparcar cerca

Steve

2 years ago

Lovely flat in an excellent location - ideal with plenty of really good local amenities and just a short stroll to Norwich city centre highlights.
Parking for car was invaluable.
Beds, furnishings and facilities perfectly fine

Only minor downside was a couple of bedside lights not working

Rebecca

2 years ago

Great location for city and pubs around Earlham. Very Clean and good value. Would stay again.

Amy

2 years ago

Great location and communication- easy check-in.

User1728

3 years ago

A spacious apartment located near to pubs, restaurants and grocery stores. Bus stops on the same block. It’s a short walk to the city centre, and a medium walk or shot bus ride to UEA. The kitchen is well-equipped. Staff is very helpful.

The wifi was very slow sometimes. The room was not very clean when we got it. Some of the kitchen equipment is old and worn.

Alistair

3 years ago

Well equipped.

Difficult to enter the front door key code in the dark

Stuart

3 years ago

Good and warm in mid-November. Always worry you may not be warm enough when out in Winter. The heating was just right

No complaints.

Michael

3 years ago

As long as you’re ok with a lot of stairs, and a multi-level apartment, this is a good choice in the general location.
The off street parking is a big plus

Wendy

3 years ago

excellent location and lovely spacious apartment for my adult daughter and myself. We were only a twenty minute walk from the City centre and able to use little local shops very close by. The apartment was warm and complete with everything we needed for a very comfortable stay. It was very good to have a car parking space at the apartment.

a perfectionist might have cleaned the bathroom better but we were satisfied with it

Emma

3 years ago

Nice place in a handy location. Only 20 minute walk into the centre.

Patrick

3 years ago

Beautiful apartment, so comfortable and convenient to the city centre.

Thérèse

3 years ago

Great location walking distance to the city. Good bars and cafes locally and some great cafes and shops on Upper Giles St.

Hannah

3 years ago

Thank you for a lovely stay! The location was great, and everything we needed was provided for. It was really clean and if we are back in Norwich we will definitely stay again!

Adam

3 years ago

Great location (20 min walk from city centre) with plenty of shops nearby. Great facilities and really easy booking/ check-in. Highly recommend!

Mike

3 years ago

Great location - immediate area has nice pubs, restaurants and shops. There is a bus stop opposite with direct quick link to city centre and train station but actually is very pleasant walk into city centre. Specific parking slot a bonus. Property well maintained. Bedrooms face rear of property so quiet.

Kate

3 years ago

Good location and amenities. Clear instructions provided ahead of arrival.

Kelly

3 years ago

The apartment is lovely - bright, spacious and comfortable. It’s a 15-20 min walk into town so well-located and great that it has its own parking spot. Although on a busy road, the bedrooms are at the back so it’s nice and quiet at night. There’s a Co op, Tesco Express, newsagent and takeaways just a minute away. I had to ring for info on how to get in on arrival and the phone was answered straight away and I received the help I needed. The apartment is at the top of the building so there are about 30 stairs to climb. Would definitely recommend and would be very happy to stay there again.

Adam

3 years ago

The location of the apartment was fantastic. A 15 minute walk into the city centre. The apartment itself was lovely. Lots of windows and light. The sofa was very comfortable and the open plan layout of the kitchen above the living room meant we could chat and catch up while cooking. The parking at the back was also very useful.

Timothy

3 years ago

spacious and light in a great location

Hannah

3 years ago

The first reason to pick this property is the location, which is good for the centre of town, and near to a bunch of restaurants and pubs as well as handy amenities like the local co-op. The designated parking space is also a major plus.
In terms of practicalities: the bedrooms are on the back of the property so nice and quiet, the shower functions well with decent water pressure, there is a small but functional kitchen including all the basics and some items you don't always get such as chopsticks, a french press and a tea towel (really appreciated that hand soap was available on arrival as well - not everyone thinks of this)! Wifi works throughout the flat and was fast enough for us to stream Netflix, and the remote check in process was clear and easy.
It's not a boutique hotel or a 5* luxury experience, but if you want something convenient, practical and stress free, I would recommend this property 100%

Archibong

3 years ago

I sure gets better in reality than on their website.......Great location too.

Natasha

4 years ago

Lovely flat in a really good location. Comfortable and well equipped. We enjoyed our stay.

Esther

4 years ago

Great location and very clean

John

4 years ago

2nd time staying here. We really like it.

Connor

4 years ago

Do not stay if you’re disabled and pack lightly as you have to climb quite a few floors, take your own toiletries, coffee, soap, toilet roll, etc as you will struggle to find any of these on offer.
I wouldn’t really stay here again for a nice get away, more somewhere to rest your head and are out of luck elsewhere.

Susan

4 years ago

Great location.

Madeline

4 years ago

Perfect stay for 4 adults, 6 nights, over the Christmas period. Hosts were easy to contact, quick to address any questions (even dropped off some extra fresh towels on Christmas Eve) and check in and out was a breeze. Good location to wander into town and explore lovely Norwich.

John

5 years ago

Apartment is as described. Very nice, comfortable and well equipped. Lots of stairs so not for elderly or reduced mobility. Would definitely stay again

Mary

5 years ago

Great place to stay, good central location. Walkable to town centre. Good host, very quick with response. We really enjoyed Norwich!

Brian

5 years ago

Nice area. Close to city centre homely

Francesca

5 years ago

Appartamento molto carino . Vicino al centro e all’università. Posto auto privato . Check-in comodissimo !

Joe

5 years ago

Delightful stay. Perfect apartment if your coming to Norwich, close to the city, with shops and restaurants nearby. The Apartment itself was really cool, very clean and nicely decorated. Response rate and service was exceptional. Exactly what I wanted, would certainly recommend!

Lucy

5 years ago

Great location for your stay in Norwich. Very helpful hosts on the lead up to the stay offering great tips and help.

Silvia

5 years ago

Appartamento nuovo ben arredato, pulito. Zona semicentrale con supermercati e pub.
Per accedere all’appartamen si deve salire per una scala stretta e un po’ ripida, non adatta al trasporto di bagagli ingombranti e pesanti , anche l’appartamento è su più livelli.
Ci tornerei

Vinnie

5 years ago

Very nice apartment in a good area. We will be booking here again

Kirsty

5 years ago

Great

Fiona

5 years ago

Convenient location for walking into the city. Great communication from the owner.

Rebekah Sarah

5 years ago

Nice light space. Decent sized bedrooms. In a pretty part of town (but rather on the outskirts). Did what it said on the tin.

Fabienne

5 years ago

I’ve been there for three weeks with three other people and I can only recommend this appartment. It‘s very good located and there are some nice pubs and restaurants near the accommodation. It was a pleasure.

Jenny

5 years ago

Great little place to stay for a weekend in Norwich. Clean and tidy with very well equipped kitchen. The parking space is a real plus point. Some really good places to eat and drink nearby along Unthank Road and just a short walk into the city centre.

Helen

5 years ago

Lovely space. Great position to walk into the city. Very clean. Great to park the car and not need to use it.

Frank

5 years ago

This property is in a brilliant location with everything you need on the door step. Once the minor cleanliness issues have been addressed, I would book it again.

David

5 years ago

The images bear no resemblance to the current state of the Apt.
We booked two nights and travelled from Devon left after one. We would have checked out on the evening we arrived but unfortunately, we were unable to find another Hotel.
The whole place is absolutely filthy and has a very strange smell which we think came from the carpets which were absolutely filthy and badly fitted.
The bathroom was disgusting and had the following problems:
1. Mould and drip stains on the walls and Velux above the shower. The extractor fan doesn't work and clearly hasn't for some time. Images provided.
2. Black hairs in the shower and on the door. Images provided.
3. The sink and surrounding walls were filthy. Images provided.
4. The Shower tray and surround were rotted out on one side. Images provided.
All the skirting boards were disgusting and had obviously never been wiped or cleaned and this also goes for the walls which had marks all over them.
One of the towels had bird muck on it!
We did contact the host the following day and made everything clear.
We have numerous images of the dirt and mould, hairs in the shower, dirty carpets and also of the bird muck on the towel. I am more than happy to share these with anyone.
We have asked for a refund and did provide photos but we have been refused on the grounds that we didn't contact them on arrival! How on earth we could do this so late and resolve the matter is beyond me.
After the ridiculous response from these people, I will be taking further action and I truly hope the whole place was steam cleaned before the next guest's arrived!
I don't want to ruin anyone's business but customer service and satisfaction should be a top priority and this case it clearly isn't. Even when presented with images of the mould and bird muck on the towel these people still refused to refund us. Do you think they would accept this if they were staying in a Hotel? I think not.
I find it incredible that reviewers are unable to upload images on Airbnb and it seems to me that most people would be scared to leave negative feedback for fear of receiving the same back.
I have just edited this review to post a link to the images of this property uploaded to Dropbox. Please take a look: https://www.dropbox.com/sh/r9794v5nwxepo3i/AACp_DsuEoEyxb_MySue4PV8a?dl=0
Sadly, not a good experience on this platform.

Marvin

5 years ago

Good location. close to city centre and shops nearby

Stephen

6 years ago

Great style of flat with great amenities around it

Jodie

6 years ago

Such a lovely apartment & perfectly situated. Great place to stay if you want to be within walking distance of the city centre. Loved the style of the apartment and fell in love with the sofa. We had a lovely time. Just bare in mind that there are some low, sloped ceilings and a fair amount of stairs. Would highly recommend!

Rebecca

6 years ago

Great apartment within walking distance of the centre of Norwich. Comfortable beds, good shower and parking - would stay here again, great value for money.

Justin

6 years ago

The apartment was clean and tidy as pictured in the listing. Check in was easy with clear instructions and the parking round the back was great.

Stephanie

6 years ago

This is a well equipped flat. Everything you might need was there but lots of stairs to top floor.
Good location for getting into the city centre about 15/20 min walk. Parking good , and essential as Norwich is very busy and parking in town is not easy.
Plenty of cafes/shops nearby for essentials.
Also easy to drive out to the Broads or the coast from here.
Host was prompt to respond with details for arrival etc.

Alan

6 years ago

Nice flat in a good location on bus route from train station and 25 mins walk from city centre.

Louise

6 years ago

Nice, good sized flat. Not in the centre of town but only a short bus ride from the centre. We had a great weekend.

Emma

6 years ago

Trendy attic conversion within walking distance from town, in a lovely neighbourhood. Checking in and out is seamless, and parking at the rear is great.

Monica

6 years ago

Lovely top floor apartment. Clean and tidy.

Nico

6 years ago

A great property. Very stylish and cosy. We only stayed for 2 nights but could have stayed there for much longer as it had everything that was needed! Would definitely recommend.

Karen

6 years ago

We loved staying here: the flat is in a great location with pubs, shops, everything you could need nearby. It's a pleasant 15/20 minute walk into the centre.
The flat was well equipped, light and airy and a pleasure to spend. couple of days in.

Andrew

6 years ago

Excellent house stay, very good location and great space internally

Janet

6 years ago

We stayed in this flat while we were in Norwich for our daughter's graduation at the university. It was perfect for what we wanted and in an excellent location with great shops and places to eat nearby. The parking space at the back of the property is very handy too.
The furnishings and interior are of a very high quality, and it is a very pleasant and relaxing place to stay.

Holly Elisha Jay

6 years ago

Lovely flat, easy commute in to town.

John

6 years ago

Apartment as described. Two convenience stores and eateries nearby. Walkable into City centre.

Lynn

6 years ago

We had a nice time staying at Sascha's appartment in Norwich. It's in a quiet neighbourhood with shops and restaurants close by. Sascha was very responsive and answered quickly. The only negative point was that there wad only one toilet paper roll for 3 days and 4 people so we had to get some ;) but overall we had a fantastic stay and I would recommand staying at this appartment.

Philip

6 years ago

Mycket bra, snabb och enkel kommunikation med Sascha, hände det något var Sascha snabb på att svara vilket var väldigt uppskattat.

Janet

6 years ago

It was a good location for the UEA Sport Park or heading into town. The local shops were handy and the Farmhouse Pub just up the road was lovely- good food. We had everything we needed and all slept well. There are a lot of stairs but the flat is great. All the appliances are good quality and the shower was hot. We would definitely recommend this accommodation to anyone!

Zhiwei

6 years ago

It’s really nice apartment for traveling or family. I will recommend to my friend if they visit in Norwich.

Lily

6 years ago

Lovely spacious apartment. We had a great weekend stay here, just a short walk into the city centre, perfect location.
I left some items of clothes in the appartment and they were posted to me and arrived the next morning, Sascha was a fantastic host and responded quickly to any messages. Would highly reccomend and plan to stay again.

Alison

6 years ago

Lovely apartment in a great location. So easy to walk into Norwich centre. Highly recommend.

Kerry

6 years ago

Very convinient location and great to have your own parking space. Lovely old building and well furnished. Quiet but easy to get into town.
We would stay again if we are visiting the area.

Peter

6 years ago

A lovely clean flat. Everything worked well. The flat is on the top level so quite a few steps to climb. Easy walk into Norwich.

Gavin

6 years ago

Great location and Sascha responds really quickly to questions.

Debbie

7 years ago

The apartment was a great place to stay as it has plenty of space, is in lovely area of Norwich and is a convenient place to walk into town or to enjoy the locals bars and restaurants. Sascha was a great host who communicated brilliantly with us before and during our short stay. We thoroughly recommend booking to stay here and we would love to stay again in the appt when we next visit Norwich. Thank you Sascha.

Albin

7 years ago

Really nice and cosy place !!

Susan

7 years ago

Bright and clean second floor flat but not suitable if you struggle with stairs. Everything you need for a short break is provided including towels. Sascha was an excellent host, providing lots of information prior to arrival and access was exactly as he said although getting into the car parking space was a bit tight. Great location for the city with everything within easy walking distance. Thanks Sascha!

Lola

7 years ago

Great flat in a ideal location for us attending a conference at the Assembley House. Check in instructions were easy and clear and Sascha always responded quickly. Thanks!

James

7 years ago

Great apartment, exactly as the pictures and description in great location - 10 mins gentle walk from city centre and added bonus of parking. Dealing with Sascha was straight forward and uncomplicated. Will stay again when we return next summer.

James

7 years ago

Good location, prompt responses, very clean. Exactly what you would want. Thanks Sascha

Brian

7 years ago

Ideal for me while up there working spot on great place

Richard

7 years ago

Pre visit our service was excellent with prompt responses to our enquiries, on arrival the flat was very clean and tidy. Great location and minutes from Warwick St Social (Superb food and gin BTW). A great bolt hold for the weekend or for a longer stay in the premium suburb of Norwich. Would recommend. Thank you

Georgina

7 years ago

I was in Norwich for Business and was lucky to find this apartment. The property is stylish and comfortable and has been furnished to a high standard throughout. A good size living room, comfortable bed and well equipped kitchen made it a home from home for me. It is situated in a popular area with coffee shops and restaurants on your doorstep and a Tesco within 5 minutes walk. Highly recommend this apartment for any Business travellers. I very much enjoyed my visit and hope to stay again soon.

Alexei

7 years ago

Lovely property, nice location and quiet. Would definitely consider staying again if I return to Norwich.

Yi

7 years ago

Very helpful host. Quick response and fixed when wifi problem occured.

George

7 years ago

A really lovely place to stay with everything you could need. Conveniently situated, and Sascha is a great host with great communication. Highly recommended

Alex

7 years ago

I stayed in Sascha's flat with my girlfriend for three nights, and we loved the flat. It's cosy, characterful, has some great restaurants/pubs right on the doorstep, and is only a short walk into town. Having a designated, private parking space round the back was also a big plus for us. I'd definitely stay here again next time I'm in Norwich.

Stéphane

7 years ago

Lieu fidèle à la description, très bonne communication de Sasha, idéal pour passer un agréable séjour à Norwich.

Nicci

7 years ago

We had a 2 night stay. I can thoroughly recommend it . The flat was a good size and was really well furnished and presented . Sascha communicated well prior and during our stay .
The flat was located opposite ships, cafe and bars . It was a 15 minute walk in to Norwich . Simply brilliant !!

Sarah

7 years ago

The flat is beautifully presented and the layout is great. We went to the pub across the road for a cocktail and sat outside in the sun, very relaxing. We also walked to The Earlham Arms one evening for a meal, nice food. We didn't walk to the centre/shops but you would be able to from the flat. The flat is very accessible and a good base to visit The Broads, Great Yarmouth etc. Parking is fine. Make sure you make a note of all the door locks!!!!

Anthony

7 years ago

Beautifully presented and wonderfully located apartment in lovely ol' Norwich.... we enjoyed our stay here and would highly recommend Sascha and his gorgeous apartment for hip and trendy nights and days! How old do I feel saying Tre dy!.... great place...great host....

Katie

7 years ago

Sascha' apartment was perfect for our weekend in Norwich. A comfortable 20 minute walk into the city centre, there is a lovely coffee shop, takeaway, pub and restaurants opposite the apartment should you need. The apartment block was smart and felt safe despite being a busy area.
The kitchen was well equipped and the bedding and towels were lovely and fresh.
We appreciated the designated parking- just be careful if you have a big car- it's a tight squeeze!

Tamar

7 years ago

Great apartment. Newly decorated, very clean, well equipped and in a great location in the golden triangle close to shops and centre of Norwich. Fantastic communication and super easy check in and out. Thanks for a great stay.